CenturyLink
Reviews and Complaints

I have been with Centurylink for about a year and a half now. I just have internet service with them to take some online classes. I have recently transferred my service to a new address and received a bill for $63.99; it says the monthly charge is $59.99. I called to get this corrected as my bill is supposed to be $27.50 a month. After being on the phone for an hours and 20 minutes and being transferred several times she tells me the discount did not transfer over but before she can change it back to what it was before I would need to pay a $25 deposit. When I ask why and if this will be refunded she didn't know. She talked to her manager and they said they THINK that it is because I have transferred services within the state 3 times. This didn't make since to me and I was not going to give them a deposit after I have been with them for over a year and they didn't even know what it was for. She spoke with someone else whom said it was because my SSN and date of birth wasn't on file. After I gave her that info she put me on hold again and then hung up on me. I thought she would call back since she asked for my # at the beginning of the call just in case we were disconnected and of course she did not. I called in to have them fix something THEY messed up and then they want to charge me unexplainable fees? What HORRIBLE customer service!

If I call to ask a question about my account and inform them that I'm having trouble paying my bill, guess what they do? They try to sell me more products and services even though I just told them that I'm already having a hard time paying what I owe. But they keep telling me that by buying more products and services I will save money. They talked me into buying a lap top from them. They told me that the lap top was going to be divided up into 6 monthly payments. But instead they charged me the full amount at the same time. So my bill was over $200. When I called to ask why the bill wasn't split up into 6 monthly payments they said that it's because they can't split it up into payments. Even though that's what the sale person told me they would do when I signed up. I"m tired of them trying to sell me stuff every time I call to pay my bill. It is so annoying. I only have $200 after paying my rent each month. I just sent an email to century link threatening to leave. I want to send the lap top back. And I want my phone and internet disconnected. And I want to buy a disposable cell phone from the store. That way I won't be obligated to pay a phone bill every month. With a disposable cell phone I can just add minutes if I want more minutes. But won't be obligated to pay a monthly bill if I don't want to.

I am not a complainer but Century Link lied to me as I did read other responses. I wanted to get the address that I would have to mail my modem back to. I am a very honest person and I am also one that will stay with a company for a very long time. A company has to go out of business before I consider other options so please read on by clicking this. I been with Time Warner Cable which went to Comcast where Comcast charged twice the price yes Comcast is great but very expensive worse then Century Link. I been to Dish Network then to Brighthouse which I loved first until equipment and they used to have the worse Customer Service worse then anyone and not fast either for Internet. From Brighthouse I went to ATT where Carl told me to try Vonage, Clear, and bundled Direct TV with ATT and its going to expire thank goodness my 2 year conract Oct 24 so I am going back to Brighthouse. I wanted Century Link Bundle with Prism and they said yes and they keep sending me all information but when I tried to do it online Direct TV came up and I am telling you Direct TV makes Century Link horrible. If you can get Prism stay with Century Link I go to Brighthouse.

I've had CenturyLink DSL (supposedly 1.5mbs) for two years. The speed has deteriorated to the point that, this morning, their own speedtest fails to complete. I started the CenturyLink speedtest over 20 minutes ago. In the meantime, the Speedtest.net finished, showing a speed of .21mbs (ping 353ps). And this is at 5:45am on Saturday morning--not a high traffic time, I would think. Even at those odd times when their speed averages about 1.4mbs, it periodically (sometimes every few minutes, sometimes up to 10 minutes) drops so low that my smartphone loses wifi connection. I'm locked in to a 5-year contract with CL, as I'm sure a lot of rural customers here are, so what motivation do they have to fix it?

I have voip phone and Internet with century-link. When it rains the phone has trouble ( missing data ) when you are talking and
sometimes you are disconnected. This is because there are to many crc errors building. Have been complaining to century link for months on end. They told me I needed a filter on the phone. I installed a filter on the phone line and I still had the same problem. Century-link tier 1 tech told me my phone line was too long to the modem. I then ordered a cat 6 cable and ran it from the interface box on the outside of the house through the wall directly to the modem. Still had problems with the phone and modem disconnecting when it rains. Again I called tier 1 tech and they told me my modem was bad. I got a century-link modern the same day and still had Internet problems and phone problems. I complained to a tier 1 tech again and he told me that he did not see any trouble on the line. They had told this story to me every time I had called before. I think they tell this story to everybody that calls in. I then talked to a tier 2 tech and he accessed my modern and said it had 4.2 billion HEC errors on the modem. He said this was way to many errors in a 8 day time period. Century-link sent out a service tech that had no clue how to fix this problem. He checked the dsl service line at the house back to their main office and told me it was just fine, I then called a tier 2 tech to see if the service tech was telling the truth and found out the information that had been down loaded into his meter and sent back to the main office showed there was a problem with the line. I asked the tier 2 tech and the service tech the same question again to make sure there was no misunderstanding and got the same answer. The service tech had 100% lied to me. He worked on the line for six hours and never got it fixed. I called again to a tier 2 service tech and had him check the modem for crc errors and he said there were to many building, the line still had a problem. He sent a another service tech for the next day and he worked on the line for 2 hours and said it was as good as it was going to get. I checked the ping times and some of them were running over 200ms and I told him there was still a problem on the line. He told me there was no problem and I did not know how to check for the problem but he refused to check for any problem and that he was done. I told him if he was done to get in his truck and leave. He refused to leave and continued to argue that there was no problem with the line. Again I had to tell him if he was done to get in his truck and leave. He then left and I called the repair service for century-link. The tier 1 tech had trouble hearing me because the connection was so bad. I asked him to check the modem for errors and he kept telling me the dsl line was fine. He said he was having a hard time hearing me that my cell phone must not have good service. He did not realize I was talking on the same line I was complaining about. HE THOUGHT IT WAS A CELL PHONE. I then was transferred to a tier 2 tech that checked my modern and said there was too many errors, there was still a problem with the line and wrote up another service call for the supervisor and the service tech. I waited all day long. Nobody ever showed up, nobody called. The same service tech falsified the record and said he had make contact with me and advised me that the line was good to the house. He closed out the ticket repair order as soon as he got to work. It was closed out at 8:01 am. EVERYTHING YOU READ ON THIS WEBSITE ABOUT CENTURY-LINK I BELIEVE IS 100% TRUE. NEVER USE THIS COMPANY FOR ANY SERVICES. IF YOU HAVE A PROBLEM THEY ARE TOO STUPID OR TO LAZY TO FIX IT. P.S. I WILL BE FILLING A COMPLAIN WITH THE PUBLIC SERVICE COMMISSION

I am in the military and have century link. I deployed and my family had to deal with the phone service cutting out for days and weeks at a time.

I get home and call to get it repaired. it is Friday so I have to wait until Monday for help. Monday comes and goes with no repairman. I call and am told he fixed it I am happy and the job is closed. I tell them no one even showed up. so they say we maybe able to get to you on Thursday. I express my displeasure and they give me Wednesday. well wednesday comes and at just after 4 the repairman calls me and says " dude I am tired so I am going to bail for today I will get to you tomorrow". and I express my dis pleasure and he hangs up. so I call their outsourced help lines, to my surprise they are no help. I ask to have my service disconnected since they don't want to repair it and they put me on hold for 40 minutes before they finally disconnect me. so I have found and office to go personally to and have my service disconnected. don't waste your time with century link.

Acts as Your T-Mobile service provider and your account needs attention.
We Dont have T-mobile.

I have never in my life had such poor customer service as with Centurylink. If you decide to do business with them, GET IT IN WRITING, their business ethic is horrible.
In June of 2012 I had a Centurylink representative call to sell me on their new Prism TV. The rep stated that I could try their TV for FREE for 30 days and get a $100 Visa gift card just for trying it. I told him that I already had Dish Network and was under contract for at least a year. The rep again stated that I have nothing to lose by trying and as long as I canceled within the 30 days, I would not be billed and if I decided I liked it they may be able to work something out to pay my cancelation fee to Dish. He stated that they could come and just install the Prism on one TV so we can compare. I stated back “So, I can sign up for this trial and as long as I cancel within 30 days, I will not be billed and I will receive a $100 gift card?” the rep stated that I was correct. So I figured I would go for it and if I didn’t like it I did not lose anything but if I liked it they would work out getting rid of Dish and either way I got a $100 gift card. So I signed up. They came out the next week and installed the Prism on one of our TVs on June 11th.
Three weeks later during the week of June 25th I received my Centurylink bill and on it was an extra $75 for this Prism TV. I immediately called and asked why I got charged and the customer service rep stated that I am supposed to get charged for the service and then they will refund it if I do not like it and cancel within 30 days. SOOOOOOOOOOOOO that would mean that if I did like it then I would pay both Dish Network and Centurylink for the same service for one month…………………. That is a disincentive to continue on with them right there. THAT MAKES NO SENSE. Anyway I told them that was not what the sales rep told me and I specifically asked about being billed, and they assured me as long as I cancel within the 30 days there would be no charges. I told him to cancel the service immediately and I don’t want to have anything else to do with. The customer service rep canceled my service and he stated that it would be discontinued as of July 6th and I had 30 days to return the equip (they would send someone to put it in my house but not someone to pick it up). So it got canceled and I told him I would not pay it and he said it is fine, but it may up to 60 days to show a credit on my bill. I asked about the $100 gift card and he gave me a website to check the status and I did and it showed that it was on track just not mailed out yet. (NO MENTION THAT IF I CANCEL WITHIN 8 WEEKS THAT I WOULD NOT GET THE GIFT CARD).
Come July 6th, I am working from home and as I try to log in for work I realize I cannot….. Come to find out it is because I did not have any internet service. So again I called Centurylink and asked what NOW is going on with my internet, and a customer service rep informed me that because they did not have their equipment back that they cut off my internet……… I explained that the last guy stated that I had 30 days to bring it back and I asked how they could cut my internet even though I am paying for it. She said there was nothing she could do and until I returned the equipment that they would not turn on my internet. I of course asked to speak to someone else and she transferred me. By the end of the conversation it took me over two hours to get my internet turned back on. So I of course was livid but decided to move on.
Then on around July 15th I received my next bill. And not only did they not refund me all my money but they charged me more for some weird promotion. So again I called. And another customer service rep stated that they received the equipment after the billing cycle so they did not refund the rest of the money and some sort of computer glitch caused the overcharging of those other things…… And on top of that they had the nerve to charge me a $5.00 late penalty for not paying the Prism even though he stated that was fine to do. So anyway, she fixed it and removed the misc charges and late penalty. I asked again about the $100 gift card and she said I should receive it by the end of July.
So here we are on July 31st. I call Centurylink again to find out where the $100 gift card was since it was not the end of July and I have not seen it. The customer service rep stated that I would not be receiving this gift card because I canceled within 8weeks….. I let him know that was not what the sales rep sold me on and it was very clear that if I canceled within the 30days that I would receive this Visa gift card and I had asked several other reps up to this point that knew I had canceled and NO ONE said anything about this. I asked him to pull the tape so they can hear and I was informed that they do not keep them this long. To make another long story short, he said there was nothing he could do, and pass me up to his supervisor, who also said there was nothing he could do, who passed me to his supervisor, who said there was nothing she was going to do about it. I told her that I am seriously considering canceling all my services with Centurylink and she said that would be fine. So at this point I am in the market for new phone and internet service and the moment I find it I am canceling all ties with this company.
I DO NOT RECOMMEND doing business Centurylink, their customer service is AWFUL, and their business practices are very shady.

I started a contract with centurylink for $29.99 a month. I come to find out that the incompetent sales representative I spoke with over the phone got my name and address wrong. When I didn't have Internet on my expected date I call customer service to find out what went wrong, I am told that I have to resubmit my information and wait again for service! I should have known then to turn and run! I don't find out until my next bill that I am being charged $49.99 a month because when I had to resubmit my information it fell outside of the "special offer" time frame, although no fault of my own, I was being charged an extra $20.00. Nothing I can do about it because I am already confined to an ill conceived contract. Throughout my short lived 6 month stay with the company the Internet ran slow and didn't work half the time. I began full time school and only worked weekends so I decided that I no linger wanted to pay for horrible Internet service that I could get for free at school. When I went to cancel I was told that I would be charged $179 to terminate this nightmare of an experience. After explaining that my inability to work full time made it impossible to pay the final disconnect bill, I asked to be placed under some financial assistance to make payments on the final bill, I at least wanted to pay the bill... I was told no! I would be charged a ridiculous amount to cancel but they were not going to anything to help make sure their bill was paid in full, I would just going to have to be ok with being sent to collections. Their product is horrible, their customer service represenatives do not live up to the name and they have zero disregard for people! Centurylink is a joke, enter into a contract at your own risk... You are sure to regret your decision in NO time!

Prism TV is very poor. My TV kept having pixelation and constant freezing, and nobody know how to really fix it. I had been calling and calling and they kept telling that there is a programming error on their side but they cannot seem to fix it. The technician came to my house but still did not fix the problem. In the last 2 months, I spent more time on the phone with the technical support team than watching the television. I was going to cancel the services but I was told that there was a 1 year contract. Please do not get the Prism TV, they are not ready for the technological shift yet.
I've had Comcast and Direct TV prior to Prism, and I did not have this kind of problem.
If you want simpler life with the TV, do not get Prism.

We decided to try centurylink for our internet provider, we asked directly to the salesman that if the internet didn't work with our system in our home, if we could cancel, and he said absolutely, with no fee. He lied directly to our face, we then called to let Centurylink know that we couldn't get their product to work, and never even activated our account. We asked where to send the equipment a week later we get a harassing phone call from Centurylink telling us they are sending us to collection for not paying their early cancellation fees (over $200 dollars worth!), which was apparently buried in the paperwork. To say I am appauled at this, is an understatement. We had no beef with this company their internet just didn't interface with our system, so it couldn't work, however now, I would never ever consider doing business with this company ever again or any of their sister companies for that matter. I will make sure to tell everyone I know and leave every possible internet complaint I can warning consumers of this behavior of stealing from people, and charging hidden fees for a product I never even used for one second. Quite frankly all this company cared about was getting an early cancellation fee, they never even tried to get their service to work for us, pathetic, and corporate greed is about all I can now think of when I think of Centurylink. To say I am disappointment in this brash behavior is understatement, and I feel like sick to my stomach that I just paid over $200 dollars for something I never had because a salesman lied to me, and they buried a cancellation policy in their paperwork that no one can see. Its no wonder I am forced to stay with comcast, since Centurylink doesn't care about making their product work, they just care about making money from cancellation fees and threats of sending people to collection who won't pay it for a service they were never given. Hopefully someday a class action lawsuit will find its way to Centurylink for this type of behavior. Shame on you Centurylink for stealing from me!

We decided to try centurylink for our internet provider, we asked directly to the salesman that if the internet didn't work with our system in our home, if we could cancel, and he said absolutely, with no fee. He lied directly to our face, we then called to let Centurylink know that we couldn't get it to work, and never even activated our account. We asked where to send the equipment a week later we get a harassing phone call from Centurylink telling us they are sending us to collection for not paying their early cancellation fees, which was apparently buried in the paperwork. To say I am appauled at this, is an understatement. We had no beef with this company their internet just didn't interface with our system, so it couldn't work, however now, I would never ever consider doing business with this company ever again or any of their sister companies for that matter. I will make sure to tell everyone I know and leave every possible internet complaint I can warning consumers of this behavior of stealing from people. Quite frankly all this company cared about was getting an early cancellation fee, they never even tried to get their service to work for us, pathetic, and corporate greed is about all I can now think of when I think of Centurylink.

This is an automated call which I have been receiving for several months now. They call at least twice per week. The recording alledges that they can lower my credit card interest rates. Then states that if I want to speak to a representative, press "1". When I do a human voice comes on the phone and I ask to have my name removed from their calling database. It is always at this time that the caller hangs up. I continue to get calls. This happens on my landline phone and now this week is happening on my cell phone. I never give out my cell phone number to businesses in order to avoid just this type of nuisance. This number that calls me is listed as belong to Qwest out of Phoenix, AZ. I am trying to contact the CEO of Qwest to put a stop to this. I am also filing a police report for harrassment at my local police department to get it on record. This style of telemarketing practice must be stopped.

B. Deutsch
Belleville, IL

This company is the devil. They lie about everything and do nothing. I have been having issues with my Internet for a year and they have yet to help. On top of that I wanted to sign up for their Prism tv service. I was told on Tuesday it would be 135 plus tax for all of the services. I asked for an email to be sent with that info and he said ok. Next day, no email. Called again, they said after talking to a supervisor they will send it again and it was still 135 plus tax for everything. Called back today, two days later, and was told emails cant be sent so they transferred me to a supervisor. She says no way can they send emails, because how could they lie so much? She also says my bill will be 166 plus tax and I ask how the heck did that happen? She says there is no indication of th 135 plus tax on my account. So she calls me a liar all while not caring about the two other different people who found it on my account at 135. So they lied and hoped I wouldn't catch it before I entered my contract and then screw me. So I canceled that install and will now be going elsewhere. They are crooks and ###. I will be telling every customer at my work about them.

After years of no internet service other than dial up, CenturyLink (or it's predecessors) installed dsl in our neightborhood. It ran at 1.5Mb. Then they installed more stuff so we could get 3.0Mb which I have had for several years. Recently it was behaving badly and I called to complain and the solution was to reduce my speed back to 1.5Mb even though the equipment is still capable of 3Mb. Their explination was that the equipment was old ans they have mot maintained it and have no plans to replace or upgrade it. A mile away you can get 12 Mb form CenturyLink for the same price as I pay for 1.2 Mb down and o.2 download speeds. CenturyLink Sucks, they know and don't care.

I ordered Centurylink and talked it over with my DirectTV and they explained the cost would be $14.95 modem and 49.95 standard installation plus taxes. Then Centurylink called me to confirm my installation date and time and I again asked the cost for this and they told me $14.95 s&h for the modem and installation was free to which I replied then why is the installer coming out. I was told to bring the modem. When the person from Centurylink came out he brought the modem and proceeded to install the line to my house to which I asked is there a charge for this because I have cable to my house and he replied NO CHARGE. So you can imagine my surprise when I got a bill for $219.00 dollars from them. They charged me $5 for partial mo. internet one-time charge for internet of $19.95 plus $34.95 for 1st mo. internet and $49.95 for standard installation. Then $99.99 for the modem which was never explained to me I have to buy there modem.Then $10.67 in sales tax. Then when I called I was told those were the charges and I explained that is not what I was told the charges were to be even though I asked several different people. She explained I could go to their finance payment plan to pay it. At which time I told them I wish to disconnect service with them if this is the way they do business and the centurylink person said OK and sent me to disconnect. There I was greeted by a person who I tried to explain my situation and why I was disconnecting who thought it was terribly funny and proceeded to comply with disconnecting my service. Beleive me when I say this company is very shady in it’s business practices. In all my years with comcast I have never been treated with such disregard and humiliation as I was with Centurylink. Well I’m going back to Comcast where at least there I know what the cost is and will be on a regular monthly basis.

Centurylink fraud: I had Centurylink telephone and Internet service for over a year. Last August (2011) I canceled telephone service and kept Internet service. The new charge was $39.19 per month with the statement showing a $20.00 credit. I didn’t know what the credit was for but in January (2012) I discovered that it was a trap to defraud. In January (2012) I canceled Internet service and was told the I would have to pay $200.00 penalty for canceling Internet service. I was told that when I canceled the previous telephone service, that I had made a one year verbal contract for the Internet service. That was the reason for the $20.00 credit.

I didnot agree to any verbal one year contract. The so called verbal contract is totally fictitious and a scam to defraud the customers that are canceling service. The actual charge for the Internet service was $59.19, so the net fraudulent ripoff will be about $100.00. Beware of CenturyLink-”thieves and liars”…

I just had a chat with a Centurylink CSR. I am on a budget as a single mom of two and trying to make ends meet. In this economy I think this is something everyone understands. I am not looking for freebies. I am looking for concessions to work with my situation. As a company the practical concern is to secure customers. Long terms use of your services would bring more return than the trivial fees that make your product inaccessible to low income customers. I can afford the 40 a month but cannot afford the 40 dollars of feels on top of this nor the 50 dollars ON TOP OF THAT to get the product set up.

But from my chat with your Centurylink rep you have no desire or consideration whatsoever to work with your prospective customers to get around this in a way that could be affordable. This is really disappointing and I feel this will greatly hurt you in the long run. Even leases for homes allow high deposits to be spaced out over a period of months to accomodate these situations. But from the position of your company its pay up or get out. Ill be posting this conversation on facebook and my blog as this is something that I think others would like to address as well. I am sorry that we could not come to a workable situation but should you want to work this out feel free to contact me.

WARNING: Do Business With CenturyLink/Qwest At Your OWN Risk! As You’re Playing With a Very LARGE, dumb, and dirty company. Don’t be surprised if you LOSE.

Our small business was solicited by Qwest to switch from standard copper lines to their T1 service, which is phone and internet service. This service was to be billed at $517 per month. To my surprise for the first six months Qwest billed me $1, 500 per month. Simple mistake? I don’t think so. I was forced to spend countless resources and hours and hours of time to correct their billing errors. They’d never admit to the error but give the account a “credit”. Really? Why don’t they call it for what it is? It’s a “correction”!

As a small business owner nothing is more important and critical to me than my phone and internet system. We live and die by the performance of our phones. So it’s absolutely critical to me that we’re provided good phone service as my livelihood along with my employee’s live hood’s and clients depend on it. Because of this, I grew very tired and frustrated of their incorrect billing and the cost it created for our small business. So I did what any smart business owner would do, I switched carriers.
According to Qwest we switched 8 months early. Had we continued it’d been about 4k for the “service” but since I cancelled early, Qwest is demanding $12, 000. THREE times what it would have cost to continue! WOW. Now I could understand that someone could make a claim for an actual loss because of an early termination. But to charge three times as much? I believe this to be a punishment for quitting their “service” as they using the wrong start date to figure the termination charges.

Now I deal with a lot of faceless and dumb corporations every day but Qwest is by the worst company I have ever dealt with. Period. They are so unorganized it’s an absolute nightmare to work with them. I would warn any business thinking of or currently doing business with CenturyLink Qwest to have a HUGE team of attorneys because you’re gonna need them to figure out the contract and to hold them to their end of the deal. And it would help if you really enjoy getting transferred around through a huge mess of people that don’t want to help you and are confused as to why you’re interrupting them.

So let this be a warning to all businesses everywhere when you do business with Qwest that you’re playing with a VERY LARGE, DUMB, FACELESS, CORPORATION THAT WANTS YOU TO LOSE.

First only my husband's name is on the account. He is not reachable at this time. I have his Durable FULL Power of Attorney. I call Century Link and ask what they need from me to put me on the account and tell them I have his power of attorney. I get told "We need to talk to him" I explain I am HOLDING his power of attorney and ask again what they need from me to put me on the account. "We can't. We need to talk to him.' I then explain that the next person they will be talking to will be my Lawyer and a State representive for refusing to provide me with information about what they need [which should be a certified copy of the power of attorney and other documents attesting that I have it] because this makes me "Him" in business matters. I get told "We have to talk to him." Can you say LAW SUIT Century Link? I'm sure the state utilities commission won't be happy with you either and you can bet your bippy I am complaining to them.

DO NOT DO BUSINESS WITH THE COMPANY IF YOU CAN AVOID IT. They don't have a brain or a clue. No other business has such poorly educated staff that they do not understand POWER OF ATTORNEY. We are stuck with them. First chance I get, I'm gone.

I have had CenturyLink DSL in two of my rental homes for several years. I am an engineering director with expert level knowledge in networking. Over the past couple of years CenturyLink DSL with Static IP service has become ultra unreliable. I use the service to provide wireless internet service to guests in my rental homes but more importantly I use it to control HVAC, Swiming pool, Lawn Sprinklers, alarm system and security cameras remotly from Connecticut. The service has gone down 4 times in the past two years for periods exceeding a week and in one instance over two weeks. In every case it was a failure of CenturyLink equipment or programming errors at Century link office. Since I live 1500 miles from these two homes the script driven tech support is TOTALLY USELESS. I am currently experiencing an outtage at my home along with several surrounding homes with no end in sight. I am now exploring every possible option to get out of DSL hell. The support is in describably bad, on one (of many) occasion(s) after spending a week arguing with tech support i flew to Florida and met with them the Level 2 tech promised never showed up. Instead they sent a unqualified level 1 tech to investigate why my staticIP connection did not work. When he left he had disabled my phone service and reconfigured my DSL for dynamic IP, making the problem worse. I then had to call tech support AGAIN and beg to talk to a level 2 tech. After an hour on the phone the level 2 tech determined that the origional problem was that someone had accidentally deleted my account from the servers and switches. I had two more similar incidents over the past two years and I am currently enduring a fourth incident. I have totally had it with this company.

Century Link has got to be one of the worst Internet service providers that has, is, and will ever exist. I had wireless Internet service from Qwest, which Century Link bought out. Falling for Century Link's line of bull, I upped the speed of my Internet service. Three Century Link reps told me the monthly fee was the same as my current one. Ha! My fee increased by $11 a month, and when I inquired about the increase, the customer service rep told me, "That's just what it costs." She added that some of the fee was "taxes". I asked why the "taxes" weren't separated out on my bill. She sputtered. To add insult to injury, the "increased" speed on my Internet service is slower than it was with the lesser Qwest speed. This, a tech told me, is because of my router, which I had been told by 3 other reps would handle the new speed. Even the tech told me the router would handle the speed. Then, realizing what she'd admitted, switched to the problem being my phone jack, which, evidently, suddenly became defective once Century Link service took over. And, the router didn't work at first, so when I talked to the tech I asked her to solve that problem. She was too dim to instruct me to shut it off for 30 seconds, then turn it back on -- a standard fix, I've now been told by 4 friends who are better techs than the Century Link tech. (The router does work now.) But, I can no longer stream movies to my TV through my blue-ray as I used to be able to do with Qwest (at a lower speed, remember). I've heard lots of complaints about Century Link around here, especially about the company's very high, and apparently arbitrary fees. Horrible service, tech service is a joke, prices are outrageous, and service reps tell customers different stories. A bad company. I hope they sell out to a company with high professional and customer service standards.