Chicken Express
Reviews and Complaints

Chicken Express Service

I went to chicken express today 12/22/2020, store 132 airtex in houston, transaction #170876. Went there for a 2 piece fish person at the register told me to park to the side and they will bring it out to me. I waited and waited almost 35 min and finally I called and ask about my meal cause the doors are lock you cant go inside and the guy said are you the...

Chicken Express A order

I was visiting in Durant, Oklahoma and my family and I chose to eat at chicken express. The order wasn't right so I called and spoke to the manager. He said that my order would be fixed I could come at any time to have it replaced. It was getting late and I didnt feel like driving anymore after driving 5 hours and I waited to go. I called as I did the last...

Chicken Express Complaining about the customer services I received

We we though the drive thru and was very disappointed with the Durant, OK Chicken Express they had packed our gravy very poorly that when we got home and pulled the gravy out of the bag the gravy was in the paper bag and it ripped cause it was soaked with gravy all at the bottom and made a huge mess on out table and floor. I called to complain and all they...

Chicken Express Service and food quality

The night before thanksgiving my family and I decided to stop and get chicken. The line was pretty fast but whenever I was supposed to recommend food I was told I had to wait 3 minutes and pull up. Took about 25 minutes!! Our food wasn't fresh we had a large family meal our fries were old cold and family okra was definitely old and mash potatoes were cold...

Chicken Express Cold food

I went to Chicken Express Sunday night at 9:30. I ordered chicken and fries. The fries were hard and cold. The chicken was loop warm. I didn't check my food until I got home. That was my fault. If I didn't live so far away, I would have returned the food. This is very much unacceptable. I originally ordered fillets. They said it would be a seven minute...

Chicken Express Customer service

Chicken Express Customer service

Chicken Express General order

Today, saturday the 26 at around 6pm I stopped by our ce to get fries and x-large sweet tea. I got to the window and got my order and drove around and parked assuming I would enjoy my items as I do almost everyday. To my surprise and dismay the fries were not crisy as usual and they were cold, like they had been sitting out for a while from under the light...

Chicken Express Food

Chicken Express The fried chicken

Let me say that I love your chicken when it's not old and it's piping hot. Now when it sets under a heat lamp, the taste and the look of the chicken isn't very appetizing. The chicken becomes harder, discolored and colder. The best i've tasted is when it comes fresh out of the fryer. I've had a couple of those but for the rest of my orders, the chicken i've...

Chicken Express Safety

Chicken Express Food poisoning

My husband and I ordered a 8 pc family meal on 8/15/20 from the athens, tx location. The okra had a bad taste as well as the chicken and mashed potatoes were extremely dry and flaky. A few hours later we were both nauseous and horribly sick. The next day (8/16 today) we were both still very sick, I am 90% sure we have food poisoning, and my husband lost a days pay.

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Chicken Express Customer service

Placed an online order for pick up. My Husband went through the drive-thru to pick up the order and was told it wasn't ready and pull up front. He pulled up front in his large RED F-150 and waited. After an hour my daughter started to worry and called him. He told her he was still waiting. She told him it had been an hour and maybe he should go back through...

Chicken Express Drive through order

This evening I drove through and purchased order number Dr- T#329. It included a #2 combo 7 piece tenders with a side of cheese sticks and roll, and additionally 2 family sized mashed potatoes with a family size gravy. My total was $23.09. I spent almost 15 minutes in line. Finally I got to the window. The woman at the window looked inside and then I wa...

Chicken Express Service

Chicken Express Extra charge

We ordered a number 1 and they gave us a number two for 5 dollars more than what we originally wanted, then we told them that we ordered the number one and they told us they wouldn't change it. we would like a full refund of $18.27 and this happened on 04/19/2020 we do not want coupons because we will not be returning thanks again, Patsy Lindsey

Chicken Express incorrect order and dismissive store manager

Called the store direct about my incorrect order and, Evan, the Store Manager wanted me to waste my time, gas, inconvenience and safety amongst this Covid-19 Epidemic just to replace the one item they got wrong. I'm sorry that is just not worth it to me. I have heart issues and am already considered high risk. Your corn nuggets are just not worth it to me...

Chicken Express Attitude

I spent over $50.00 bucks. I asked Rickey to separate the chicken because it was going to separate houses. He told me he wasn't gonna separate nothing. He told me I was gonna take it like he fix it.

Chicken Express service

To Whom This May Concern: I went through the drive-thru at your location earlier this afternoon, Feb 20. At about 2:08, after waiting a while for the cars in front of me to finish, I was able to place an order. I ordered the lunch combo for $6 that ended at 2p. Even though I was in line before 2p she refused to honor and I paid full price. Okay, that'...

Chicken Express lack of chicken during peak hours

The last few times I have gone to the Earl Rudder location of Chicken Express I have been told at the order sign that there would be a 15 to 20 minute wait for my order. I usually get the 12 piece chicken order and every time the last few times I have had a substantial wait. Today when I stopped by after work about 5:30 I was again told that there would be...