CB Restaurants and Dining Chowking order takes too long, when we cancelled the order, cancellation took too long also

Chowking review: order takes too long, when we cancelled the order, cancellation took too long also

Hungry+Angry Customer of PH

Feb 03, 2020 11:42 pm EST

January 27, 2020, 12:30am

We ordered pancit canton with chinese fried chicken with drink and 1 siomai ala carte. The cashier did not ask us if we are willing to wait for our order so we just paid what is due for our order because we did not think it would be very long to get our order since customers are few.

After 15 mins., we followed up on our order. As we look around the dining area, we noticed everyone already has orders and we tried recalling that these people ordered right after us so we are wondering why our order is still not given.

After 15 mins (total of 30 mins), we proceeded on cancelling our orders instead.

We went down and asked the cashier to give us a refund, which took another 20 mins. Imagine waiting for 50 mins. while starving, standing, and going up and down the stairs for followup. That is exhausting.

The manager who is cancelling the order is not even polite and courteous, and she did not even ask for forgiveness about the incident and just let us go without any remorse.

Though we got our refund, the service is still very poor. There are a lot of improvements and customer service and prioritization should be the top priority

View 0 more photos

0 comments

Add a comment

Chowking - Cleanliness and sanitation 89

Chowking - 200 certificate if late

Chowking - food safety

Chowking - product and service 1

Chowking - late delivery (still waiting 1 hour after committed) 3

Chowking - service. 2

Chowking - Official Receipt Supervisor Refused to Issue

Chowking - delivery 1

Chowking - beef mami with drinks

Chowking - waiting time/service/no receipt issued

View all Chowking reviews and complaints

Chowking Contacts

Chowking phone numbers

+63 28 987 777
+63 28 987 777

Click up if you have successfully reached Chowking by calling +63 28 987 777 phone number 21 21 users reported that they have successfully reached Chowking by calling +63 28 987 777 phone number Click down if you have unsuccessfully reached Chowking by calling +63 28 987 777 phone number 13 13 users reported that they have UNsuccessfully reached Chowking by calling +63 28 987 777 phone number

24%
Confidence score

Customer Care

+63 917 800 7000
+63 917 800 7000

Click up if you have successfully reached Chowking by calling +63 917 800 7000 phone number 20 20 users reported that they have successfully reached Chowking by calling +63 917 800 7000 phone number Click down if you have unsuccessfully reached Chowking by calling +63 917 800 7000 phone number 27 27 users reported that they have UNsuccessfully reached Chowking by calling +63 917 800 7000 phone number

Customer Care

+63 26 341 111
+63 26 341 111

Click up if you have successfully reached Chowking by calling +63 26 341 111 phone number 0 0 users reported that they have successfully reached Chowking by calling +63 26 341 111 phone number Click down if you have unsuccessfully reached Chowking by calling +63 26 341 111 phone number 6 6 users reported that they have UNsuccessfully reached Chowking by calling +63 26 341 111 phone number

Head Office

+63 917 131 8000
+63 917 131 8000

Click up if you have successfully reached Chowking by calling +63 917 131 8000 phone number 4 4 users reported that they have successfully reached Chowking by calling +63 917 131 8000 phone number Click down if you have unsuccessfully reached Chowking by calling +63 917 131 8000 phone number 3 3 users reported that they have UNsuccessfully reached Chowking by calling +63 917 131 8000 phone number

17%
Confidence score

Customer Care

More phone numbers

Chowking emails

feedback@chowking.com

100%
Confidence score: 100%

Support

Chowking address

33/F Jollibee Plaza, F. Ortigas Jr. Road, Ortigas Center, Pasig City, Philippines

Chowking social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 20, 2024
View all Chowking contacts