Chowking review: Unprofessional management behaviour

Dear Managers, I hope this letter finds you well. I am writing to bring to your attention a matter concerning the unprofessional behaviour displayed by a manager named Lyra at the counter area of your establishment. As a costumer, I have always appreciated the quality of your food and the friendly atmosphere provided by your staff. However, my recent experience has left me greatly unsettled. I visited your premises as a customer and was quite disappointed to witness the constant nagging and unprofessional conduct of the manager towards her staff at the counter area. The manager's behaviour had a negative impact not only on the employees but also on the overall environment of the establishment. The manager's constant nagging created a hostile and uncomfortable work environment, which directly affected the morale and job satisfaction of the employees at the counter area. The staff members appeared visibly stressed and demotivated, which ultimately affected their efficiency and the overall service provided. As a customer, I firmly believe that every workplace should foster an atmosphere of professionalism, respect, and encouragement. Employees give their best when they feel valued and motivated, which ultimately translate into excellent service for the costumers. However, the manager’s actions contradict these principles and put your restaurant’s reputation at risk. I understand that managing staff can be challenging, but it is important to remember that leadership should be based on principles of respect, effective communication, and motivation. The behaviour I witnessed did not reflect these principles whatsoever. It is essential for a manager to lead by example and demonstrate professionalism at all times. I kindly request that you address this issue promptly and take appropriate action to rectify this situation. It is vital for the well-being and productivity of your staff, as well as for the satisfaction of your customers, to ensure a respectful and professional work environment. I appreciate your attention to this matter and believe that by addressing this complaint with urgency, you will be able to foster a more positive and productive workplace. Thank you for your understanding and cooperation. Yours sincerely, Concern Costumer