Chrysler
Reviews and Complaints

I took my car into the service dept with a particular complaint to have it looked at. Service worker had me sign form and when I called to find out what was going on with my car, I was told service worker was going to call me back. Three hours later he calls back and says its going to cost $1100 to fix and they would have to order parts and I would have to pay entire amount up front. I needed my car for the weekend and said I would get back to him. When I went to pick up my car, I was charged $190 for them looking at it. I asked the cashier what is that for and she says "you signed it"...no one explained I was going to be charged $190 for them looking at it! I am on disability and I make $1100 a month, which is what it was going to take to fix. I looked at the estimate when I got home and there are parts on there that I don't need and was not told about and $650 was for labor only. I am very upset! I have always owned a chrysler and this is the first time I was treated so bad and will never go back again!

I bought a Mercedes A 180 2005 model cash from this dealer 0n 18 June 2011. It was advertised on Internet with a maintenance plan still in place. The Salespersonnell also advertised this vehicle with a full service history. The Manager Glenton and the salesman Richard advised me to sign a purchase of offer sTo that the vehicle cannot be sold. I did exactly that but told them directly that I will discuss the warranty with my partner first as a maintenance plan is advertised in place and the vehicle had 92000 km on the clock. They were also suppose to fix central locking which made a noise when the vehicle was sold to me. They did not comply by delivering the vehicle, nor was the owner's manual with the Service history book given to me as they did not have stock. This is now months later and it is still promises about booklets. They forced me to take out a warranty as it was then suddenly company policywhich they deliberately lied about and agreed that I can take this out only if I felt that it was nescessary. They sold me the incorrect warranty from Motorite anyway. My partner did e-mail Glenton the manager about this matter. He did not even bother to reply or answer my telephone calls after they received the money in their Bank Account. These personnell are not only incompetent in doing their job correctly but are also liers who make promises which they do not comply with. My books was supposed to be delivered to me, as so was the car, but they tricked me to collect it only to force me to buy a warranty as all of a sudden it was company policy to take out a warranty before the vehicle leaves the dealership. Their after sales service is pathetic, as is their unethical behaviour regarding the warranty that is wrong and in a company name, but the vehicle is in my name as it is my property. They just ignore this as well. If something does go wrong with this vehicle mechanically, will they actually fix it or cis this another scam to get themselves out of the warranty agreement.I really do not think that they are capable of selling Mercedes as they have no knowledge regarding this either and could not even explain features the vehicle has. Awaiting your prompt reply. No toolkit was received with the vehicle and the driver's carpet went missing from when I was shown the vehicle up to the day they told me to collect the vehicle. The central locking still makes a noise from time to time. They told me that a brand new unit was put in and I had to wait for this vehicle even longer. This is totally unacceptable and dealers with false advertising should be punished and have competent personnell.

I have a 2010 Dodge Journey R/T AWD that has only 16, 000 KM on it. I love the vehicle but am very angry about the tires Chrysler has been using on this vehicle. I recently had a flat tire and was told it was unrepairable. Well I guess I'll have to put on a new tire, easy right? Wrong not easy! After searching tire dealers & my Chrysler dealer I found out that the Kumho 225/55R19 tires that Chrysler is putting on this modle of Journey needs to be special ordered and would take 30 days or more to get. So I asked what do I do with a 3 wheeled $35, 000 Journey? My answer was park it and wait or change the size of tires which if I had wanted I wouldn't have bought the vehicle in the first place. I need my vehicle so just spent $1, 500 on 4 different 19" tires. This is just plain wrong to have to do this with only 16, 000 KM on my Journey. The sad part is Chrysler has known about this issue for 2 years and continues to put this tire on some of its vehicles! Chrysler needs to step up and reimberse any of its consumers with a portion of the expense that we have had to endure in this matter. This is a major problem for many Chrysler owners as I have found out in my search for tires.

I used a generic scan tool and the code was P0340 -- the camshaft position sensor malfunction.

I put a new crankshaft position sensor and new spark plugs and wires and ignition coil.

The ASD relay and fuel system is working properly.

There is just no spark and the motor has 65, 000 miles.

I brought my Town and Country minivan in for a normal 6000 mile oil change and lube. I made an appointment two days earlier and if they had told me that they were busy, I would have waited a day or two. I have a service agreement. In addition, my rear break lights and turn signals aren't working and I wanted it looked at. I brought the car in at 7:30 AM. He told me that he would call me back about the lights. At 4:00 PM I had not heard anything from the dealer. I called. It was obvious that the service tech had totally forgotten and said he "was just heading over" to see what the status is and that he would call me back. 20 minutes later I got a call and he told me that they had done nothing and promised me nothing. My service agreement gives me a 1 day car rental. He did not offer to extend it and I had to demand that he did. He still didn't know when they would get to the car. This is the worst service I have ever seen. My advise: NEVER EVER BUY A CHRYSLER and never even stop at Normandin Chrysler in San Jose.

They did not give me a new jeep instead a used honda i hate hondas do not try to get a new jeep in the city of Boston i like jeeps but not hondas then the pharmacist can not give advice u must consult your pediatrician that is the only situation that i can think of in which they would deny giving advicethen the pharmacist can not give advice u must consult your pediatrician that is the only situation that i can think of in which they would deny giving advicethen the pharmacist can not give advice u must consult your pediatrician that is the only situation that i can think of in which they would deny giving advice

worst place to buy a car, their cars have a profit of up $10 thousand dollars. if their vehicles are listed at $25000, means their cost is only $15000. So be carefull what kind of deal you are getting. Sales person tells you to give them your credit card and we will give you a crazy deal. thats bunch of BS. dont fall for that. its just their way of getting you on the worksheet. after that they will try to sell you on a payment. also tells you that they have made calls on your car to see what its worth. they just put bunch of BS numbers on the paper and show you. always try to steal trades from customers. THATS A REASON THEY HAVE BUNCH OF PEOPLE MAKING OVER $200 GRAND A YEAR. RIPING PEOPLE OFF IS AN ART FOR THEM, dont fall for their trap. STEVE PHILLIPS WILL TRY TO GIVE YOU FREE GIFTS IF YOU MAKE A DEAL, SOMETIMES 2 OR 3 GIFTS, you can buy those things from COSTCO FOR LIKE $50 T0 $100 DOLLARS. they tell you they can take you out of your lease or finance with no money out of your pocket. but real story is they take your vehicle on a trade and they money you loose they put it in your payments. so instead of you paying 400 dollars for your old vehicle you now pay 600 for the new one, so your loan gets even bigger and bigger, it affects you in the long term. by the time you are done you pay lots of more money, when u are doing the deal it doesn't seem that bad but take your calculator and do the math. ALL I WANTED TO DO WAS HELP YOU PEOPLE OUT. NOW ITS YOUR TURN TO BE CAREFUL AND DON'T LET THESE CROOKS RIP YOU OFF.

Stay away from this car dealership. They are uncaring about how they go about getting a sale. I had told the salesman about the option i wanted and also it was the most important part of the sale.He said it was a cheap to install and only take a couple of minuted.When i asked how much it would cost the service manager told me it would be $460.00. I had already signed the papers for the car and there was little i could do about it. After contacting chrysler they told me that they can not do much about it because they do not have much control over the dealerships. Something else they do is force you to charge you credit card for a downpament and write up the sale even before they tell you what the payment will be. When you try to talk to managemnt or salesman about your complaints they will hang up on you. I could not believe how much they lie after the sale, I hope this help someone. I should have read all the bad reviews before going there for the first time.

The Jacksonvill Chrysler Jeep Dodge dealership appears to be a professional facility- however please ask for a written itemize service- I had my Chrysler 300 towed and agreed to a diagnostic test and later received a call that I needed a new engine- I wanted to tow my car away and that’s when the scam and low-balling started- the cashier told me I owed about $2000.00 and then the manager told me that oppose to the $1180.00 charge it would be $600.00 to put my car back together---I emailed the owner and he stated that his employees quoted me $600, which was untrue and I called Chrysler company and they stated that independent Chrysler dealerships are franchised companies and have nothing to do with Chrysler unless the issue is a manufacture. Please ask for an itemized estimate- I had to pay 588.80 plus towing fees and that was not for repairing my car. The owner states this is normal practice for service departments and they tell you that your car has not been repaired so they don’t have to provide a repair estimate.

I took my vehicle into the Chrysler garage for an oil change. I began smelling burnt, I initially thought they had spilled some when replacing it & assumed it would burn off. The smell continued. I checked my oil & it was a quart low. I attempted to call the Chrysler Dealership Garage & they would not answer their phone & when they finally would, they would be very rude & place me on hold & eventually disconnect my call. So, I took my car to my mechanic & he asked me who changed my oil last, I told him & he stated, the oil filter is so loose that he could turn it with his finger & for me to take it back up to them. The smell was coming from the oil dripping by the oil filter, which was landing on my solenoid to the starter. So I returned to the Chrysler garage with my car. The service department manager was very rude & stated, "it was only a little loose." He then informed me that I was almost due for another oil change & asked me why I waited to contact them. I explained that I had made numerous attempts to call them. In my opinion, if you messed up my oil change the first time, then he should have just completed it again. I then spoke with the head manager of the dealership & he stated, "We will talk to the oil tech and let him know that he has to tighten the oil filters." He was very arrogant about the whole situation & then offered me a free oil change to use at another time. At this point, they had been so rude that I would not have returned my vehicle there. I took my car to another garage to have my oil changed & was informed that the oil pan plug had been stripped. Once again, I attempted to take my car back up to Chrysler & they stated, "There is nothing we can do about that." I have made numerous attempts to contact the manager & he will not return my calls. My car then started having a difficult time starting, I assumed I needed a new battery. I then found out that it was in fact the solenoid was blown because of all of the oil that had previously dripped in it. I now had to replace the starter. The manager still will not address these issues with me. This is not an acceptable way to treat customers.

My wife and I bought a 2010 Dodge Journey from these guys. We went in with a letter they mailed to us saying they'd give us 125% of Kelly Blue Book value. Not up to...but we WILL give you 125% for your trade in. We called the night before and confirmed that they'd give us the 125%. They confirmed so the next day, my wife and I drive the 45 min to see them. We tell them that with that offer, that covers our trade in so that we can start fresh. From the beginning, they pushed us to this 2010 Journey because it had huge rebates. Fine...we looked at it. We started working the numbers and they payments were WAY above what we wanted to pay. We asked what the price of the car was. They wouldn't tell us, just went back to rework the numbers. This went on for over an hour before they finally broke it down for us. They were going to give us almost 10K less for our trade in then what they sent us in the mail. They tried to screw us so we gave them the flier THEY sent us. They went back to "re-work" the numbers yet again. They finally came back after another 30 min with a price. It sort of worked for what we wanted. I asked for my keys back to my trade in over 3 times so my wife and I could go to lunch and talk about it. They said, "No, take the new car" Fine, we got in and the saleman got in with us! We couldn't even go to lunch and talk about it. Talk about freaking pressure! We were stupid and signed the bottom line when it was all said and done because we were tired and frustrated and just wanted done. The story goes on and gets worse from there, but I'll stop here. NEVER NEVER NEVER NEVER NEVER buy a car from these A-Holes! They'll screw you at every corner.

Westborn Chrysler is a dealership ripping people off. Arranged & confirmed all details in writing for a new 2011 Cherokee with salesman Joe and when I showed up - the price had changed to a much higher price. I had my CDI #, however, Jeff the finance guy said they cannot accept the CDI price - wrong! Jeff is rude, and your typical salesman that we all dislike. He has no clue what he is doing. When I was in the office purchasing my car he left & came back multiple times, speaking to Gordy the owner and then returning - of course with different numbers each time. Filed complaints with Chrysler and beyond! Just a scam. Do not buy from this dealership!

Halifax Chysler Dodge in Bayer's Lake completey scammed us on minor car repairs charging 3 x other quotes.

This is a Horrible Dealership. We went there looking for a Dodge Journey. We made the hour trip to Cunningham to get a Journey at $16999. We had an elder man for a sales man who did not seem to know much about the vehicles we were looking at. He brought the Journey to us, it was a very nice vehicle but it was a bit small. We found a really nice 2006 Jeep Commander that we wanted to purchase. It was a saturday and we were the only people at the dealer. They pulled us into the showroom and asked us what we were looking for. We told them we wanted a Chrysler product (we had a 1999 Jeep Grand Cherokee with 156000 trouble free miles.) They said the Finance manager was out and they could not tell us anything today. They took our information and looked at our jeep. It had high miles but everything workedincluding the a/c. It had a sunroof, 6 Cd Changer, heated seats, leather, 4x4 all the options except 4.7 v8. They told us they would give us $900 for it. We decided to wait until monday to hear what they said about financing. They said if we got approved they would call us. We never heard another word from them. We went to another Chrysler dealership bought a 2008 Durango and they gave us $3000 for the Grand Cherokee. Cunningham runs people's credit get a inquiry on report and never calls them. I'm not the only one they have done that too. They did the same exact thing to my daughter on a 2007 Pacifica. To add to the problem they used the EXACT banks the second Chrysler dealership uses and they had NO problems getting us approved. STAY AWAY FROM CUNNINGHAM CHRYSLER in EDINBORO PA!

I can't seem to ever fill up the fuel tank, , when i try, , the fuel shoot's out the filler hole, , i've had a private auto shop check the filler tube, the vent and but nothing has cured my problem. i purchased my vehicle from galt chrysler dodge, , they just give me the run around with one excuse after another..frankly, i don't think there mechanic's could find the *** with both hand's. should i maybe contact the bbb, , cause i need help which i'm not receiving from dealership.