CityBookers
Reviews and Complaints

I booked last night. And citybooker already charged my credit card but still no ticketnumber received. I called etihad they said that only reservation is in their system but not yet paid. I need citybooker to hand them over what I paid already. Please. my dad died I really need to go home. I am sgort of money hence I booked the cheapest and yhat's from citybookers. Please I need this be fixed. I have to be on plane tomorrow.. Please. I attached here the confirmation booking from citybookers after I paid.
And the reservation pdf from etihad is also attached. As per citybookers they will manually email me the ticket number but until now noyhing was received..

Good Day,

I am Mr Senthilkumar Venkatachalam, I Booked my ticket from City bookers going to India one way only on April 30, 2019 till May 01, 2019. My Ticket No. is [protected],
I already paid the said amount of ticket thru debit card last February 22, 2019 (Friday). My concerns now for your information is, I want to withdraw the money for which the reason that I will not go home anymore. I need a response on your side or you can contact me to this mobile no. +[protected] or you can send me an Email thru: Senthil. [protected]@Mediclinic. ae

Thank you very much for your consideration, Any cosideration you extend on my behalf will be highly appreciated.

Best Regards,

Mr. Senthilkumar Venkatachalam

Please help me, I don't even know about this citybookers.com before and yesterday I go to cheapflights.com and from there I saw the cheapest amount of flight in singapore airlines from dubai to manila philippines on april 16, 2019 so when clicked the price of 1, 178 aed I booked it from citybookers.com and it's actually for my partner's flight and then after I paid a total of 1, 207.41aed bacause they add 29.45 aed for a service charge from my credit card then received a message from my email that they already got my payment and says that they will send the ticket within 24 hours but now almost 25 hours left no ticket came from them. Then this moring I was shocked that many people got victimized from them. Please help me I don't even know that they are like this because they we're linked to cheapflights that's why I thought they are not fake. 1, 207.41 aed is not a joke.

I booked a ticket on citybooker with Booking number: CB2002084. I booked a flight from Abu dhabi to Hyderabad on Jet Airways. The Jet Airways later called me and said they are cancelling the flight.
On 21st October, I was asked by citybooker agent over phone to contact Jet airways to which I did as asked, and Jet airways office in Abu dhabi said, they will refund the entire money to citybooker, same information mailed to citybooker on 21st Oct.
I got a response on 28th Oct (Mail from KareemAlfhar) saying they will contact airline and proceed for refund.
Then a mail comes from (Sameh Safwat) saying to chose for alternate flight, to which I said I have already booked, just to proceed for refund. Then he said, they will go for refund and it may take some time.

till date no updates, last week again mailed them and they replied with the same message, possibly a copy paste one - we will contact airline

This company is a complete fraud. Please do not deal with them. I made a booking from them and had to cancel well ahead of time for personal reasons. They sent me an email confirming cancellation and saying that the refund will be made with 15 to 30 working days. This was about 40 days back. Now the agent told me that they are unable to make a refund to credit card! That itself shows that there is no intention to refund and that the company is a fraud and is setup only as a cheating mechanism. They offered to send me travel coupons which I can use on any airline, any day and at any time. I company which cannot make a credit card refund expects me to believe they can issue a travel coupon! Pathetic!

الاعزاء المحترمين ،،،

تحية طيبة

لقد تم الغاء رحلتي ، من قبل الخطوط الهولندية ، حين وصولي لاتمام اجراءات السفر في مبنى المطار ( 1 ) مطار دبي الدولي ، و لم يسمحول لنا بصعود الطائرة و سبب الرفض كان من موظف الهجرة التابع للخطوط الهولندية ، رغم تقديم كافة الوثائق المطلوبة ،،،،، و تم ابلاغي انه يمكنك استرجاع نقودك بالكامل بالتواصل مع وكالة السفر ،،،، للأسف لم أتكن من السفر لقضاء عطلة راس السنة مع عائلتي
أرجو اعادة قيمة التذاكر بأقرب وقت ممكن ...
شكرا لكم
أطيب التحيات
وليد قدورة

From April 2018 Till date December 2018 the reservation for CB1735024 from citybooker.com for 5 air tickets in Emirates airline not refund i got 14 commitment emails starting from June 2018 to refund the money after 30 days and nothing has been done.
All messages from them is like pain killer i wasted time and many international phone calls without any help or assistance from this company.

18 Nov 2018
Booking ref: CB2182543
I bought the tickets for my family to go back home country and to attend the funeral of my grandmother. Citybookers took my money and they didn't pay my money to airline company and didn't book the tickets at all. I got to know there is no ticket at all when I arrived at the airport. I was really upset. When I called them at the airport, they said I need to pay almost half of my money for cancellation fee. They didn't buy any ticket. But, how can they ask me cancellation fee?
After a while, they promised me to send a coupon after deducting 300KWD. I accepted the coupon because I thought it would be better than cancellation fee. But, they don't send the promised coupon. They are ignoring my email.
My mind is deeply hurt by this company. I know there is no hope to get even part of my money back.

I attached the scan copy of the ticket status which was provided by Etihad airlines.
They are saying that Citybookers didn't even buy the tickets from Etihad. Those are voided.

I attend the lobby of the hotel on 25th of November regarding the reservation number CB297262017566. I checked the room and it wasn't good at all with a big difference with the information provided. we decided to leave and the hotel says we didn't get the money from the website you booked through (CityBookers), and based on that your cancellation will be from our side as a hotel and it's free of charge.

Could you please refund my money.

Thanks

We are an extremely well reputed company where we book our own staffs through online booking sites. Unfortunately we came across Ciry Bookers since the flights are cheaper most of the time compared to any other sites.

However, we faced numerous problems booking with them which lead us to completely stop using their site but, we have pending refunds that unfortunately until now have not been refunded. We've sent follow up emails and call them everyday but what we unfortunately received scripted, well orchestrated answers from agents saying that they have a problem with their bank, technical problem with their accounts department, etc... all lies they can tell you 🤦🏿‍♀️

We will fight till we get our money back, weve raised the issue to the credit card company already and we will also obtain the advise of our lawyer, as they should not operate anymore.
This should not happen in Kuwait, I hope authorities will be aware of this as there are a lot of people who are being robbed online by this company.

They are unrealiable and untrustworthy!

Booking Number

CB2148532
KUWAIT TO ANTANANARIVO 197.5 KD

We regret to inform you that we could not issue your booking on Kenya Airways due to some technical problem occured during the booking which resulted to booking cancellation.

Lie:"This technical problem is unfortunately had led to pend our clients refund from the airline."

Lie:"Kindly note that we have escalated your request to our finance team and we are working on it with high priority."

We have cancelled ticket on June 12, 2018 and booked another one. We received confirmation e-mail on 12/June/2018 that the cancellation charges will be 500SR and the balance will re fund within 35 working days.

NOW 5 MONTHS ARE OVER. TILL NOW YOU DIDN'T RE FUND THE AMOUNT.

I have called more than 10 times during this period, but till now no result, but promises only.

السلام عليكم اخواتي... انا والله عندي مشكله انا حجزت اليوم تذكره من علي الخطوط السعوديه وادخلت ايميل غلط علي اساس ان هو ايميلي اللي
هيتبعت عليه التذكره ومش عارف اعمل اي علشان اطبع التذكره...ممكن تساعدوني

I have booked a flight with Citybookers, and then had to cancel my flight. First, I spoke an international call with their customer service and they put me on hold for more than 10 minutes. After another 5 minutes, my request was handled and my flight has been canceled.

Since March 2018, till today, 5th of Novemeber 2018 I haven't got my refund, I sent several emails and got no reply!

I will never book through this company and you should so..

My refund case is pending with City Booker's since 5 june 2018. They promised me that we will refund within 40 days but still now more then 140 days they didn, t refund my money. this is my complain number CB1974632
Note: Before one month the agent told me that the airline already refund your money to our company and we will tranfer you within 20 days but till now no reply.

Www.Citybookers.com
Booking Number

CB2148532
Toll free no. 1800015
ive Booked tickets from Kuwait to Antananarivo in Month of July but they refuse to book my tickets as they don't have availability and mailed to refund my amount within 48 hours but since 4 months gone nothing happens
ive mailed dozens of email but they send me there computer fed reply I'm really fed up

السلام عليكم
لدي 4 حجوزات بها مرتجع ولم يتم استرجاع حقوقي منذ 8 اشهر والرجاء كل الرجاء ان تأخذ الشكوى على محمل الجد والاهتمام وان تصل الى مدير الشركة لأني سئمت الانتظار والوعود والاتصالات على مركز الخدمة التي فاقت 60 اتصال بدون مبالغه لديكم دون جدوى وولعلم ارسلت نفس الايميل اكثر من15 مره من شهور لكن دون جدوى او حل, وأخر اتصال قبل اكثر من شهر وافاد الموظف ان حقوقي كاملة لدى المندوب وسيتم الايداع خلال يومين عمل والى الأن لم يتم اي شي, عندي مرتجع لحجوزات كثيرة ولمن يتم الاسترجاع من 8 شهور
أتمنى ارجاع حقي بشكل ودي لأني مللت الانتظار والاتصال واخذ الوعود الوهمية باسترجاع
الاموال خلال 3 أيام عمل .

ملاحظة مهمه
لقد ارسلت الشكوى اكثر من 15 مرات على مدى 8 شهور ولا رد ولا حل ولا أدنى اهتمام
رقم الحجز
CB1671187

رقم الحجز
CB1709464

رقم الحجز
CB2006503

رقم الحجز
CB2036789

Since June 2018 I am following up with this lousy company for a 1, 000$ refund without any hope! they are always replying that we are processing or the system is down or we are following up with the finance!
Sooo bad and it is not recommended to deal with them
The Ref. # CB1120403
I bought tickets from CityBookers via skyscanners on MEA airlines from Dubai to Cairo. For some personal reasons i had to cancel the tickets and asking for refund and agreed on the penalties and charges communicated by Citybookers. Yet they did not refund the money till now and every time they are saying it is under processing

I booked ticket through them and cancelles later. But now they are delaying my refund. Being in uae i dont know how to complaint against them. Please help me to find a solution for this. Is ther any way to get my money back. I sent so many mail to this agency and even called so many times. But their response is very bad. When I cancelled ticket they said it will tale 35-45 days.

Plz plz don't book ticket trough citybookers... If u cancel it ticket they don't refund... My case is pending from last 3months... Every time they tell case will be escalated but no use... They said money not refunded by gulfair till date... But no case is pending with gulfair I checked with them also... Now I finally decided to register a complain in consumer court