CityBookers
Reviews and Complaints

i was calling to your contact number and some agent answer and let me wait and did not come back. i was asking for only book a bus shuttle from Al ain to Dubai to emirates airlines as they have free complimentary shuttle and i already called the airlines saying i need to get back to you City bookers to book that for me as i got my ticket in your site. could you please answer the emails queries!
[protected]@yahoo.com
booking number reference: CB1039457
Bus shuttle: Al ain to Dubai
Date: 30 November 2017 / Thursday
Time: 21:00 bus shuttle timing

Could you please do the needful for this simple thing!

I booked my flight to the Philippines on November 7, 2017 using skyscanner and then the citybookers option appeared as the third party, their price is ok compared to others that's why I chose them. I received an email from them about the transaction approval and the amount was deducted on credit card. They sent me also the booking number.But then I was asking them about the reference number for my booking, all I get was an automated response from email and fb messenger. I was trying to call them also but it's very hard to contact them especially when you are outside of their country. I just want a good response from them but it's not happening.

Dear Team,

I booked my ticket Last November 4, 2017 but until now I haven't received my ticket.

I just received a flight details with booking number
CB1044510, GDS PNR - XRRLTM

Im trying to call your toll free number but no one is attending. I emailed in the email address you provided and given me this ticket ID: 59659 and 58828 for my complaint.

Kindly send me my ticket already, since the payment has been approved from your end.

Thank you.

I booked 2 flights on November 3rd which came to a total of approx 6000 dirhams. The money was deducted from my credit card immediately however I have not received an e-mail with my flight details, confirmation number etc etc etc. I have e-mailed [protected]@citybookers.com 3 times and also messaged them on Facebook. I have not received any response.

[protected]@gmail.com

I well till my night mar experience with citybooker based in kuwait
I did make flight reservation via there web site and they charged my credit card full amount of flight ticket then they send me flight reservation without issuing the ticket [so I cannot use this reservation for flight } I did tray to contact them many time via e-mail and phone call but no replay also they didn't answer my phone call over many days now I have useless flight reservation from web site didn't care about his customers
My advice tray by all mean to avoid using this travel agency its corrupted

i booked a flight using your website from jeddah KSA to cairo Egypt on 4/11/2017 on Egyptair and i paid the price through my credit card but i still didnt get my bill on my e-mail till now

so please send me the bill ASAP for urgent

name: Islam Sarhan
mobile no.:+[protected]
booking no.:CB1043692
GDS PNR: VVT6FU

please send me the bill of the ticket .

I booked a flight on the Air India website, and they came up with a link to several third party agents. I chose the one at the top of the list, CityBookers. I booked, they took my money, and had flight confirmed. They then sent an email demanding extra ID and details. I thought this suspicious, but it was late at night, and I thought I would deal with it in the morning. By next morning, I had another email waiting me, telling me my flight was canceled because I had failed to provide the extra information. I checked on the AirIndia website, and saw that my booking had, indeed, been canceled. But has my money been returned? NO. This is a scam, Air India should remove these thieves from their website, and we should call them CityCrookers, for their behaviors is clearly that of a low level scamming operation. They are based in Kuwait, I am very sad to see such an operation besmirching the reputation of this country.

Booked a flight from Citybookers from Greece to Dubai using a MasterCard debit card. Payment process went through OK and I provided all necessary documentation (clearly scanned) within the timeframe when a Citybookers representative called me to inform me that I should send a copy of my debit card and main passport page within 30 minutes. 20 minutes later I receive an email informing me that the documents were rejected by the bank and that a refund is under way. I called them to ask what the problem was, the employee did not know why the booking was rejected, he just said the bank found the payment "suspicious". I have been buying online tickets for the past 10 years with no problem so I really do not understand why anything was rejected. Waiting for refund now. Not a positive experience and this arbitrary rejection is not very good for an online ticket company. Booking reference CB1037093.

Booking Agent :Mohamed Eldeeb (CityBookers)
booking number CB 997470

I have booked a ticket via city bookers as they were offering a good deal and used my card for an online payment.

I received a email from city bookers asking for personal documents and also copy of card, which i found suspicious as none of the travel sites do that here in uae. I received a 2nd email from city bookers which said if the documents arent sent they would cancel the request to book a ticket.

Despite not sending them the documents they process the charge from my card and im unable to contact them on their customer service no(which always on hold) and there is no proper reply from the booking agent either apart from problem ticket no's which are emailed to me.

Can someone suggest to me how do i solve this? is this a fraudulent company? anyways to direct contact them ..

Kindly help..

Mouna!

I book my ticket 23/OCT/2017 and paid through credit card however when i checked it with Emirates Airlines ticket number not issued even after 2 days. Emirates airlines are still waiting for city bookers to pay them...i would like to clarify to city bookers however the number that showed not working?..i will be travelling to Chennai this December 18, 2017..i want to know my ticket number..
I have called them several times, they are putting on hold for more than 15 minutes and not returning the call. I am spending more money on the phone call, calling from dubai to kuwait.

They should be blocked for issuing the ticket.

I book my ticket yesterday and paid through credit card however when i checked it with PHILIPPINE AIRLINES ticket number not issue due to the fact that theyre still waiting for city bookers to pay them...i would like to clarify to city bookers however the number that showned not working?..i will be travelling to cebu philippines this upcoming december 21, 2017..i want to know my ticket number..

I booked a ticket round trip to Beirut-Lebanon on Middle east airlines MEA by last Thursday. Till now I did not received an email from your side showing me the booking. This morning I visit the MEA website to check the booking but there is no booking.The booking number is CB994395.This is my first time I book trough your website, so I hope to see my booking the soonest.

Regards,
Ghazi Merhebi

I booked a ticket from UAE-Emirates to Lebanon and wanted to change the departure time, i contacted the Flight company and they said that citybookers is responsible for any changes since i booked the flight from their website.
so i called citybookers and they charged 200$ for flight change! which is almost the original ticket price.
What a SHAME! i will never book on this site again, so unprofessional!

I was planning to go vacation from kuwait to Trivandrum. I took ticket on 09-Oct-2017 through CityBookers .The date I am flying on 07-Nov-2017 to 22-Dec-2017. But on 10th I received a message from KAC it saying “ Dear passenger to avoid cancellation of your booking UXTC34.Flight from TVM to KWT and KWT to TVM please purchase your ticket before 06:35 on 11-Oct-2017” . So what is it means, do I have to pay again ? is it going to cancel tomorrow? What I should do?

On April 4, 2017 I booked a flight through CityBookers.com and paid 166.52 Kuwaiti Dinars. On June 18, way prior to my scheduled flight, I notified them to cancel. They told me they had done so and sent me an email telling me they would refund me 85 Kuwaiti Dinars, after deducting 81 KWD for fees. I agreed and asked them to refund me as soon as possible. I have since written numerous emails to them requesting my refund. To date, October 1, 2017, no refund has been received nor any further responses to my emails. Will never do business with them again nor would recommend anyone do so.

I booked a flight through CityBooker from Hyd to Dxb on 31st August.

Money was debited instantly and ticket was also issued.

Booking Number : CB871103

Same night around 2am I received an email from them asking me for more documents like credit card copy and all. Then at 3am I received an email saying that the flight has been cancelled and full refund is under process.

They are so unprofessional. If they need any documents, they should ask it before confirming a booking and before debiting the money.

I even called them many times on their toll free number 18 000 15 but nobody answers.
Last time I spoke to one of their customer care representative and she assured me that my refund is under process and I will receive the money with in a week.
Its more than 2 weeks and nothing has happened.
I would like to warn people against this CityBooker travel agency

Thank you.
Adnan
[protected]@gmail.com

I have booked the following ticket and it was cancelled by political issue.
But didnot get refund my amount.

Name: syed abid ali
Emailaddress: [protected]@hotmail.com
Date: 19-june-2017
Reference_no: qsx4t8
Country_of_residence: saudi arabia (ksa)
Isdcode: +966
Phonenumber: [protected]
Privilege_club_redemption: no
Passengername1: abid syed
Eticketnumber1: 1571059295545c4

Regards,

Syed abid ali
[protected] (cell/imo/whatsapp)
[protected]@hotmail.com