CityBookers
Reviews and Complaints

3 months ago i needed cancelled my flight from Brasil to Rome. I called to citybookers that informed me that the problem must be solve with aviation in case... i called alitalia that told me that the problem is direct with citybookers. So again i called and Rofida Morsi that take care about my case, after some emails changed with all informations i finally receive a email confirmation about my refund, that suppose to happen after 30 - 45 business days... when finish this time i (of course didnt receive my money back), i contact by email 4 times without answer. So i decided call in Kuwait again, spoke with Mohammed Hesham that informed me that i will receive the money 15-07 (yesterday), and that the delay came from system (that btw is with problem since i spoke first time with Rofida Morsi), i sent email yesterday night asking whats was the problem, and of course until now no answer.

this is the respect that the company have for the clients... while i keep waiting for answer...

So "inshlla" the "system" will back work some day this year and they will refund my money.

I booked a flight from Citybookers, after 6 Days they called to informed that some technical problem happened and your booking is not confirmed.
then they suggested to change to the same flight to 1 day before.
I accepted the change.
I found they booked another flight with 24 hours transit.
When is requested to cancel they applied penalties.
Now i'm waiting for refund.

Had booked a flight ticket through City Bookers, and had to change to date. I tried contacting them from India almost 12 times, none of them answered so left an email, they didn't reply.
So I contacted Air India directly and got the dates changed. Again I had to cancel the same ticket so got it cancelled by calling Airlines. Now this [censored] agency doesn't want to pay me the refund and the Airlines wants this agency to contact them to claim for a refund.

I made a booking from Jeddak to Bangkok, booking #CB 2119974 which was supposed to depart on the 6th of July, due to my circumstances I had to delay the booking dates so I contacted Mr. Ahmed Ibrahim and he told me that a penalty charge will be appled to change the dates with total amount 525 SR, I acknowledged the charges and asked for the new ticket on the 3rd of July, i haven't received a reply so I sent a reminder on the 5th of July also with no response, I then called citybookers and was told that they are facing a technical difficulties preventing them from making the changes and asked me to contact the airlines directly to make changes .
Despite all my efforts and international calls to solve the issue "made by the employee at citybookers", The airlines informed me that they can't make any changes and that only the travel agent can.
I called them back and I was told that they are working on the issue and that they would email me with the updates.
Today I received an email from Ahmed Ibrahim the same agent telling me that the flight was marked as a no show and that I will need to pay 2025 SR in order to change the dates which is more expensive than issuing a new ticket!
Attached is screen shots of the conversation with the agent who doesn't want to take responsibility of their mistakes and caused me all kind of loses.

I booked a flight through CityBookers from Abu Dhabi (AUH)to London (LHR) on Aug 30, 2017.

Money was debited (2551 AED) instantly and ticket was also issued.

Booking Number : CB270113

i was unable to travel on that date i asked them for cancellation but they said its nonrefundable ticket i asked again for ticket change they said you will be charged about half ticket price .four months ago i sent them many emails for new date travel to change my booking but no reply. i called them on their number they put me on waiting for 30 min three times and they said our system is down and when the system works we will call you after two weeks, i waited but nobody called or emailed me . recently i sent them an email asking if their system working, they replied to me that your ticket is valid for only one year since the issuance date which was March 2017, I'm sorry to inform you that your ticket now is non refundable nor changeable.

bahaa fares

[protected]@hotmail.com

Booked a refundable ticket from city bookers agency.
Later i asked for cancellation, but they refused to do cancellation.
Send them serval mails & called before 1 month of scheduled departure.
But they saying ticket amount cannot be refunded.

Contacted jet airways. They responded & told ticket will be cancelled by city bookers.
Here by attach ticket details.

On 5th June I reserved tickers for 2 persons Doha to Rome value QR 9, 014.
I made the payment and received a Booking number CB2094791, GDS PNR 5440TI. Everything seemed to be ok . 2 hours later I received an email from Mr Mahmoud Hassan, informing me about the fact that my booking was canceled due to some technical issue and that I would be refunded the full amount.

After 2 weeks I started to chase Mr Hassan and called to 24/7 hotline. I got no response to the mails and nobody picked up the hotline number.

Please help me in getting the amount refunded.

On June 11, 2018 i made a booking from Kuwait(KWI) to Thiruvananthapuram(TRV) return ticket also for oman aviation through citybookers .reservation number CB2103964 but half an hour later i received email from citybookers call center agent Mr.Abdelrahman Moussa stating that booking is canceled due to technical problem . so they couldn't issue the ticket and they promised money will be refunded to my account and since then i am sending emails without any response . i need them to return my money for the ticket.

I made a booking last June 25, 2018 to Aug 8, 2018
But sad to say this ticket is not issue. i check also travels they told me this ticket booking is cancel. please give me back my money.please do your responsibiltiy
Please City bookers do your responsibilities
this is my contact number ([protected]@gmail.com)-[protected]

Booking Number CB2118507
Status
Waiting for Refund

I booked my one way from (Dubai to Lagos) ticket on April 07 2018 on citybookers after which I cancelled the ticket same day due to health issue, I called citybookers customer service they helped me to cancel my ticket they told me I will get my money in the next 20 working days till today June 28 2018 I haven't receive any refund yet I have already sent emails several times but no reply
Pls I need my case to be resolved is 2 months already

I made a booking last June 18, 2018
but sad to say he said that my booking cancelled as per Citybookers email he me that me he will give the full refund of my booking of my money was deducted to my credit card, since how many times i email he will not his not replying here below are the reference, tell now i did not get nay refund fro them... Please Citybookers do your responsibilities
this is my contact number [protected] and email [protected]@yahoo.com

Booking Number CB2111512
GDS PNR WQGFN0
Status
Waiting for Refund

I had booked the ticket through city bookers and paid full amount. They have not issued my ticket and airline cancelled the ticket with any notice to me. And all they say is due to technical reason the tickets is cancelled. What is my fault in that. Now they have processed the refund. I hope I can get the refund in time. Absolutely worst service ever.

I made a booking last April16, 2018, but city bookers cancelled it. I was asking for my refund and they always promise me to give it in certain days but its been 2 months already and i dont get my refund. I am losing patience already. They said they already refunded it last may 24, but how come its nit yet on my account. I already ask my bank about it but they said there is no transaction made by city bookers on that day. I called city bookers so many times. But this time one of your staff drop the call while i am talking.

Dear all,

Kindly do not trust this guy till you get your eticket.

Attention: Kindly check attachments for the date of bookings and mail of cancellation and payment receipt in full and refund not yet received by time of this post

They deduct the full amount, but always delay issuing e tickets and sometimes they reply after 6 -7 days later trough mail, saying " you booking is cancelled."

After cancellation you will not be refunded immediately but they will take a long gap and well you receive it or not can't say.

Regarding calls you'll have to dial wait, if you are very lucky then alteast 8 minutes for some one to answer, if not then you forget nobody will answer you and after 8 minutes the call gets disconnected.

If you enough time then the best way is to issue legal notice or go to your cyber police for complaint

So beware of such frauds and request your online sites who support them (like : wego and etc.) to remove them from their list of service providers.

Thanks & Best Regards,
One of the victims

Hi, my name is Edward Asiimwe. I happened to book a ticket with u city bookers online, but the passport had three names and the system did not accept the three names. Could only allow the entry of two names. And when I asked, they told me that the ticket will not be accepted at the airoprt. So, can u advise me about that?

The ticket is in the Names of Catherina
Nakibuka and the passport shows that, three names of Nakandi Catherine nakibuka. Can u help me and change the names?

6 months ago, I booked a ticket using this online travel agency called citybookers from Kuwait to Tunisia via Dubai on Emirates Airways Carrier. Two days after my booking a political problem started between Emirates and Tunisia and all Emirati airplanes are banned from landing or flying from Tunisia. Emirates airways notified me that it will fully refund my ticket but I have to contact citybookers. My nightmare has just begun. I contacted them using email and facebook messenger. They have kept procrastinating and delaying my refund for 6 months so far. They employ a team of spammers who use ready-made replies and messages saying they "have escalated the problem to their accounts team" and "my case is a priority" and "the accounts team will contact you soon" and "we have a technical problem" and "the team is finalizing the refund" and bla bla bla. They are very disrespectful and I don't recommend anyone to use their service. They have no work ethics, no respect for their customers.

Citybookers is the worst company ever. I have called several times for a refund because I had to cancel my flight. I have spent money on the landline more than the cost of the refund just to get back my money. They promised each time that they will return them and they never did. Liars! If I could give them less than one star I would! Worst company ever!

i book my ticket online by city booker website, my ticket price is 176KWD and my flight details as below .
departure date
riyadh to cairo / june 9, 2018/7:45 am /saudi airlines-0311

return date
cairo to riyadh/july 19, 2018/7:55pm /saudi airlines -0312

and i want to change my ticke for the below dates

riyadh to cairo

august 8, 2018/7:45am

cairo to riyadh

september 9, 2018/7:55pm

and they want charge me 190 KWD which mean more than my old ticket price

so i need your help please to change my ticket
it's not fair to lose my money

i'm waiting your call
medhat fawzy
[protected]

This reservation was done on 31.5.2018 and still not ticketed at airline side and the reservation is cancelled (Booking ref#ZCD74). Pls send me confirmed ticket with ticket number by return. It's really bad that you are not completing the process even after one week. I have made numerous email communication and phone calls and I was promised to finalise the ticket on 7.6.2018 and it was never followed

I've been trying to reach to anyone from customer support to correct ticket has been booked online and no answer till now - while its supposed available 24/7.

(I need to correct traveler name to mrs. janice celo instead of mrs. janic celo)

Booking number : cb2098274

Citybookers customers service my ticket id is : (146809)

Regards

Atef hikal
00974 [protected]
[protected]@gmail.com