CityBookers
Reviews and Complaints

حجزت تذكرة بالامس من خلال موقعكم الاليكترونى على الخطوط الجوية الكويتية و تم خصم المبلغ من رصيدى و لم تصلنى التذكرة
و وصلتنى رسالة من الخطوط الجوية الكويتية ان الحجز لم يتم و انه مطلوب شراء التذكرة قبل الساعه الواحده صباح غد و الا سيتم الغاء الحجز
لذا يرجى سرعة اتخاذ اللازم

[protected]@gmail.com

I would like to Know how can I change my booking, I can't see anything that can help me with that on the website!
Also, there's no number to call from out of kuwait.
I would like to know how can i change my booking if possible and how much will it cost me for that, I have urgent matter to attend to and I can't do it unlesss i get conformation from airline for changing the booking

[protected]@hotmail.com
+[protected]

My name is Taieb before yesterday on 5 Th, January 2018 I purchased a ticket from CityBookers and the total amount is deducted from the bank card, but still I do not have any e ticket or confirmation on my e mail regarding my flight.

I asked via e mail but I only received response that CityBookers team is reviewing my request and that they will provide response but until now nothing happening.
Booking Number
CB1397039
Airline PNR-SCMY32

Please provide me the confirmation and e ticket ASAP because Monday, January 8, 2018 at 18:00 it will be cancelled.

thanks

I have made couple of booking thru CITYBOOKERS still E-TICKET have not issued by AIRLINE for the following BOOKING REF, Could you clarify me.

1. PNR CITY BOOKERS : 7WPBV6 AIR LINE: KMJTVH NAME: GOVARTHAN KANNAN - SRILANKAN AIRLINES

2. PNR CITY BOOKERS : 3FQCF6 AIR LINE: R4NVD6 NAME: SUGUMARAN VEDHACHALAM - FLYDUBAI

3. PNR CITY BOOKERS : 3D20QC AIR LINE: YEFME NAME: SUGUMARAN VEDHACHALAM - AIR INDIA

4. PNR CITY BOOKERS : 5WZCWU AIR LINE: LTRHXI NAME: CHANDRASEKAR MAHIPALSINGH - OMAN AIR

My name is Ahmed Yesterday on 5 Th January 2018 I purchase ticket from CityBookers and total amount is deducted from my bank card, but still I do not have any e ticket or confirmation on my e mail regarding mz flight.

I asked same issue via e mail but I only received response that CityBookers team is reviewing my request and that they will provide response but until now nothing hapend. They send only Ticket ID which is
CB1395376., GDS PNR QP0P6S
PL. provide confirmation and e ticket ASAP including all flight detail required.

I was charged for a flight change (originally booked thro Citybookers.com) on 13/12/2017 but the change was not affected and I then had to book an alternate flight from a different site. Its been 3 weeks since the incident and in spite of chasing them regularly on emails and phones, there has been no response from their side on my refund.

I have never seen these low levels of service from any travel site.

I am trying to contact you as I need to be paid back my ticket from.dubai to Tunisia as UAE and Tunisia have not yet settled down the issue commenced in december 23 and I need to know how to reach you out a d how to get my money back it is urgent give us a solution soon please so need a number of email this is so.thing out of our hand please answer

My name is Adnan Jasarevic. Today on 2nd January 2018 I purchase ticket from CityBookers and total amount is deducted from my bank card, but still I do not have any e ticket or confirmation on my e mail regarding mz flight.

I asked same issue via e mail but I only received response that CityBookers team is reviewing my request and that they will provide response but until now nothing hepend. They send only Ticket ID which is 79433.

PL. provide confirmation and e ticket ASAP including all flight detail required.

Regards.

Adnan Jasarevic
[protected]

Dear City Bookers Team

My flight it has been canceled due of flight problem i msg for citybookers Team i contacted Emirates airline they said that agency need to refund your money but unfortunately which kind of customer service do you have i never ever seen in my live it has been more than 10 days no response it s fine get the money that what you want

I made a booking on Wednesday (27th of December 2017) at 11:43 p.m.

You took the money from my credit card (I received a message from my bank that my card was credited 1650 Saudi Riyal )
No email was received & I don't know any information about the flight number )
The booking is issued with the name of my housekeeper (Hamidah Karim) from Riyadh to Manila and back on the 20th of March till the 20th of June .

I called your customer service an hour ago .. The call was 20 minutes long (and I'll be charged for an oversees call) with no use...

I'm Asma Alaskar from Saudi Arabia
mobile # [protected]
my email ([protected]@hotmail.com)

I booked a refunded ticket from the website for 400 $. I wanted to cancel the ticket and then be refunded. I received an email from the customer service stating that a fee of 190 $ must be paid in case of cancelation and request a confirmation of the cancelation. After I confirm, they then said that the refund will be after the traveling day and after the traveling date, they send an email stating that the fee increased to be 380 $. So now, I booked a refundable ticket just to get 20 $. I send many emails to the customer service but, no one replayed.

Dear all,

I would like to get response from you i submitted my request it has been more than 3 days and my flight on 31 Dec tell me what i will do i'm wondering..what need to be done for my flight i want to refund the ticket either change for me another Airline

My Name Adams Ben Hassine-00971 [protected] UAE
Booking No : CB1050373
GDS PNR : DVBQD4

I booked a ticket for a friend last October JED-MNL-JED for Philippine Airlines (PAL) flight.
I paid online and my account was debited with SAR2, 700
with bank confirmation of the transaction.
I also got the booking reference number.
But on the day of the flight at the check-in counter.
We were told that the booking cannot be trace and not available.
PAL told us that the travel agency CityBookers did not purchase the ticket from the airline.
A totally unacceptable incident as we had no choice but to purchase new ticket with double the fare.
Now i wanted a refund and sent an email but with no feedback.

On 25/11/2017 morning, we missed our flight on Emirates Airlines from Dubai to Addis Ababa. We reached the boarding counter 110 minutes before the scheduled departure time and we found it closed. Airlines stated that departure time has been shifted one hour ahead since 17/10/2017. Unfortunately CityBookers has not notified us about this time change yet so we ended up paying AED400 change date fees in order not to lose the flight ticket fare.

I have communicated the CityBookers afterwards via email requesting a refund of AED400 since it was their mistake of not notifying us. All what I got from CityBookers is delay of 3 weeks to respond to my emails, unjustified blames, and calling me a cyber threat just because they do not want to bother looking at my case.

Booking Number: CB1002004, I have canceled my tickets on 30/10/2017 still I am waiting for my refund. no revert on my emails from CityBookers till now.
I called several time to city-book call center but no proper response. during my last conversation with citybooker customer care the agent was promised me that I will get my refund amount within one working day. also, he was informed I will get detailed mail with transaction id within 60min.

I have done booking through your site on sirilankan Airlines one month ago. Today I received cancellation for my booking CB 1091140 from your staff Mahmoud Hassan.

Firstly, when will you refund me my money.
Secondly, I already made a new booking through Siri lankan airlines which incurred me almost 400 US dollars more than their price one month ago when I did my first booking through you. You need to compensate me this difference also.
Thirdly, I need your staff Mahmoud Hassan to call me back via my no: [protected]

I booked a ticket last November 9, 2017 going to Philippines dated December 25, 2017 to January 3, 2018. I received the ticket details and payment receipt. And now someone emailed me telling me that my booking was cancelled due to technical issue. I don't understand about that. My flight is near and i don't have a ticket and you said you will refund the money for 5 to 15 working days. How am I suppose to book my ticket now if you will not refund my money. If you told me the first time that you can't issue the ticket then i would have gone to other travel agency. You are really not reliable travel agency. I hope there will be no victims that will lure to your offer. Please sort out my money as i need it to book another ticket. Thanks

Mark.

When reached counter of Jetsirways at King Khalid International Airport Riyadh they said we can not let you travel as Hong Kong Airport needs a transit visa
Please note I have called Jetsirways office Riyadh an officer his name Ashraf and he confirmed to me you do not need visa so I purchased ticket on website
Now I get upset and back to my home
Please help me out
Daud AwSaeed
Booking No CB1148071
Tel [protected]
Email [protected]@hotmail.com

My Booking Number is CB1140933. I have booked a return flight with Citybookers. I have not received my e-ticket nor my booking reference. I have sent numerous emails requesting for my booking reference so that I can manage my ticket online with Ethiopian airline. Money was been debited from my account on 01/12/17. Your customer service is really disgusting and utmost poor. I'll never use Citybookers agency ever again, no matter how cheap your prices are. Your customer service sucks.!