CityBookers
Reviews and Complaints

last 19/3/2018 i had a booking with air india to chennai in the name of MrsShakeela Sheik thru your website.Booking Number CB1899847, GDS PNR 4655R0 and Airline PNR-HL2WM.
(Your travel segment(s) is confirmed and not ticketed. Please contact our call center on toll free number [protected] or any Air India office or your travel agency at the earliest. The booking will be automatically cancelled if the payment is not received by 10:40/03Apr.)- message i got from Air india.
hence i requesting you to consider this as an priority and do the needful.
i tried several times in ur hotline number, no response. Plz contact me asap

Dear Sirs
We purchased an airplane ticket through your services on the Philippines airlines. The booking was confirmed and the confirmation number was given as CB1743698
And the GDS PNR was VFKZ 48
Or today while checking the booking with the Philippines airlines it was impossible to find any booking made therefore we had to buy a new ticket
We would like to know what was wrong with the booking and why the booking was not confirmed with the airliner.

We are in a legitimate right to ask for the for the reimbursement if the amount withdrawn from my account and to get the price difference paid today to the Philippines airlines to get a new ticket

Thanks and regards

This happened today 29th March 2018. We booked our ticket last February 6, through Citybookers with booking # CB1710913 flight with EK 777-300ER. After a week the airlines sent flight advisory to all their agents including Citybookers for change of flight schedule. But, this disgusting Citybookes never send any notification, so we missed the flight. We asked for another flight even in other airlines they never did as so many reason that only airlines can do or their system down and etc, Airlines could not do anything as our booking is through Citybookers.Citybookers just advised to refund after months, but we did not accept as it will be more complicated for our domestic flights and schedule. Then, we have to buy ticket at our expense.

Because it is their fault and unprofessional services Citybookers
passes the ball to the airlines. Citybookers wont cooperate even we asked for another flight or even booked for another flight on any days. Citybookers must find ways and solutions but never they did. We end up paying another flight.

We are just OFW working very hard, save money but Citybookers just wasted it without even helping resolve the issue..

I recommend to all clients not to deal with Citybookers because they are disgusting HOOKERS and HACKERS of money from their clients.

I am booking ticket yesterday by citybooker.com but still I am not received e-ticket number from your side.

I contact saudiairline customer service they are said citybooker still not our payment, thats why not issue the e ticket number

Please asap give me the ticket number

GDS PNR
5D3R7E

Booking Number
CB1946541

contact me this email [protected]@gmail.com

On 16/3, I booked a flight from MCT to LHR # CB1883807 through your website, a confirmation massage has been sent to me and money has been deducted, but before yesterday I received a cancellation massage of the flight...

I tried to call the hotline tel:1800015 several times, but no body answer me

I cannot understand the quality or the type of service provided by you, withmy respect; it has to improved..

Please, I need to get my money back soon..

I made a ticket booking via Citybookers on 15 Jan2018, and I have recived a cancellation email due to some technical issue from the airline company.
I contact Citybookers they said we did the refund on 28 Feb 2018 92, 5 KWD, but till now I didn't recived any money, I contacted them by phone many times and everytime they are saying sorry we transferred to wrong bank AC.
I sent them the correct AC but till now I am not receiving any refund, everytime they saying Ok we will do it within 2 days but still it didn't.
Please I need help to get my money back!

Dear Sir,

Very urgent:
Today evening flight: Dubai (DXB) to Chennai (MAA) Mar 22, 2018. 8.30p>m must be there at airport - dubai time.

I booked a ticket on citybookers.com (CB1923214) on 21 march 2018 for my travel on 22-Mar-17, from Dubai to Chennai. I got the payment confirmation and reservation with PNR number-1B5GJO for the travel schedule.

When I checked with Flydubai Airlines for confirmation PNR number and online check-in, they replied that the ticket is cancelled due to nonpayment by citybookers.com

Kindly seeking your help to get the Valid PNR ticket and catch the flight and I am looking forward for an urgent Action on this subject and to avoid frustrations & inconvenience to travel using this ticket.

Note: I called them many times from Dubai to Kuwait +[protected], but no one responding except recorded voice.

I have Sent them 10 reminders by email to [protected]@citybookers.com, since morning no responses yet from them except a automated mails.

waiting for kind actin ASAP.
Thank you so much .
kind Regards,
+[protected]

this is my booking conformation number please send me my tickets
Booking Number
CB1898672

Booking Number
CB1898672
Jeddah (JED) to Delhi (DEL)

Jun 10, 2018, to Jun 10, 2018. One Way

gds pnr
x7wkps

traveller 1
mr. roy john

traveller 2
mrs. annamma roy
departure flight: jun 10, 2018

2:35pm
Jeddah (JED)
Terminal  -   Main

6:45pm
Muscat (MCT)
Terminal  -   Main

Duration
3 h 10 m

Airline pnr-ypiloe

Oman Aviation - 0690. Economy /Coach (L) - Boeing 787-8 pax

Baggage-Adult : 2PC
3h:15m Stop in Muscat

10:00pm
Muscat (MCT)
Terminal  -   Main

2:30am
Delhi (DEL)
Terminal  -  3

Duration
3 h 0 m

Airline PNR-YPILOE

Oman Aviation - 0247. Economy /Coach (L) - Boeing 737 MAX 8

Baggage-Adult : 2PC

Money was deducted from my Visa card, then the wego Booking screen showed me the reference number which I printed immediately
I did not receive email or sms confirming my booking
I'm checking with the airlines with the reference number I printed but not identified (
Booking number CB1881817
PNR AP3CKY
I emailed the citybookers but unfortunately no feedback.
I need my money back since the booking was not completed

I would like to reschedule my MEA flight that I booked through city bookers, however, I have tried calling City bookers many many times and I am not getting any answer (only the machine is answering but I was never transferred to any human being).
I also tried sending them multiple emails but never got a reply!
This is urgent and I am not able to reach them in any way!

Dubai (DXB) to Cochin (COK)
Aug 10, 2018, to Aug 10, 2018. One Way

GDS PNR
KTJK66
PFA. I have booked a ticket from dubai to cochin in the above mentioned name. I wrote a email to the concern team stating that I need to cancel my tickets. It's been 3 working days no news or update from your end regarding the same. Kindly help me to cancel the ticket and get the money back.

Hi Citybookers, I have booked a flight from you CB1048740, Dubai (DXB) to Paris (CDG) Nov 29, 2017, to Nov 30, 2017. I have requested the cancellation of the flight and I got a confirmation from your agent Mohammed Eldeeb. I haven't got any refund until now and its been 4 months now. You people don't answer the call as well as the Emails.
I have the confirmation email for the cancellation also.
Please refund my money.

Dear citybookers,

Here is my details

booking CB1874122 name marisol Alas.
I used my credit card
card name is Raymundo Vintayen
card number please see attached file
Amount is 163.590 KWD
it was refunded but its not yet available on my account
the bank is requesting your swift code auntheticated and please send it to ADCB card center please

I really need to book this flight its urgent
thank you

I booked my ticket a few days ago with citybookers, the priced showed up in the website was 3342.39 AED (screen shot attached), then i recived a receipt from city bookers of 3442.66 AED( see below), and finally i was charged 3535.23 AED (Attached) . Wich is around 198 AED extra from the amount i decided to book for.
I belive this company provides a missleading information and use dirty trick to venture in the market.. eventually i made my decisions based on fake information . I actually could have booked with my local agent which i have always booked with for they offered me the same price i was charged and even less.
Finally, i tried to call citybookers to Register a complaint but I was received by the operator " Muhab" and he was so rude and i had one of my worst experiences, and was offered no help..rather a total ignorance.

date of incident: 4th jan 2018 17h26
complain request (80734)
on the above mentioned date I made booking through citybookers dubai - tunis - dubai, I followed up the whole process, made the payment money was cut but nothing happened after that, no ticket no booking no confirmation absolutely nothing, I have contacted immediately through mail I got automatic answer with ref number mentioned, I called the customer care number in kuwait several time but no answer,
I am trying since that time to solve the issue but no effective response from them.

Its been almost 3 months since I did an online payments for tickets, but due to your technical error tickets were not issued. I received an email saying about technical error and will be entitled to full refund on my card. I have been trying to send more then 10 emails but have not got a single reply till now, nor the call centre number gets connected.

I purchased air-ticket though Citybookers.com. Later on I need to change the travel date and I tried to reach said agent via email and dedicated phone number but they never respond. Later I purchase new itinerary and request citybooker to refund the amount but as usual no response.

I assume they don't have any customer service at all or they don't want to refund the amount as airline assist me in cancellation but refund the amount to agent only.

I am really disappointed with their customer care service which I assume doesn't exist. Anyhow, I am leave this message on this hope that some one may responsible from your team will contact and assist me for my ticket refund which is my right

Here is booking reference

PNR. QOOQBX
Passenger Name: Zahid Manzoor
Airline: Oman Air
Departure Date: 07-February
Route: Jeddah to Dammam

Best Regards,

Aamir Shabbir
[protected]@yahoo.com

29th january 2018
my phone number is 0091 [protected]
i have booked ticket from LHR-MRU Emirates 03rd feb till 10th feb for karima kassam.
citybooker i.d 1680624.
the payment was made through HSBC card and it processed as well.
i have received an email from citybooker for the card copy and ID copy which i have not read and then received an email that ticket is cancelled and full refund will be processed its been 22 days and no update from them i have even send 3 email from last 3 days but no revert about this. i have even confirm with the HSBC bank about the payment but its not credited till now kindly look into the matter and resolve this i have things to do ahead.

Good Day
Dear Concern,
PNR - LJOLYE
Passenger Name - Mr. Vimanvale Poulemeharban

This Ticket has been issued issued by Citybookers on to depart on 10-02-2018, 02.45hrs on flight 9W 531. The passenger arrived at the airport at 11.30pm & learnt that the ticket has been cancelled. The airport authority cleared that the ticket has been cancelled and he can't board the plane. As he was in emergency he booked another Ticket from spice jet airways and departed. Jet airways has failed to inform the passenger prior to the cancellation either by E-mail or by Text Message
It has to be noted that when called the Jet airways customer care the concern refused by saying the ticket has been cancelled as there is no show of the passenger. Kindly reply

Now, Jet Airways is asking for the Refund application from Citybookers. Kindly Send Refund Application to [protected]@jetairways.com

Tody, I booked a ticket from Dammam to Cairo, through citybookers, the amount deducted from my bank, citybookers sent to me CB1739267 & with BNR no MRSRZZ for Saudi Arabia airlines, when I checked on Saudi Arabia website, I surprised, there is no payment done !, The BNR will expire by tomorrow if no payment happen

Email : [protected]@hotmail.com
CB1739267
Saudi airlines BNR : MRSRZZ