Clairol
Reviews and Complaints

See above, as well I have been dismissed by Chubb insurance even though I have provided three receipts of purchase with skew numbers and a picture of the conditioner tube. I have also provided pictures of my hair. Chubb insurance did not contact my hair dresser for their comments and to substantiate my claim. I know that they do not want me to be compensated. I have the interviewed recorded and the insurance agent (Williams) should get the academy award for his attempts to throw me off. The only thing that has changed in my life is that I used the new and improved formula. I have had to cut my hair short because my hair was so damaged looking, it was embarrassing and my hairdresser advised me that it would take two years to get rid of all the dead hair with just trims. I had long, luscious hair before. I am very disappointed at Clairol (Coty) failure to acknowledge the problem and compensate me accordingly.

Such a pity that Clairol decided to change a product that didn't need changing. Furthermore they have not owned up to the mess they have caused. So many of their shades are nowhere near the original yet they won't admit it. I'm having so much trouble getting any sort of refund for their faulty product and how much it cost to restore my hair to a reasonable colour. Such a big company should be more helpful.

I'm writing on behalve of my mum she is absolutely distraught she doesn't want to leave the house she has gone from a light blonde to a mousey Brown. The colour on the box is not the final outcome colour I have photographs of her hair before and after and of the bottles I am extremely unhappy and want something doing about this as I've read other complaints and she is not the only person this has happened to

I have been using this product for many many years. It took me a long time to find a color I really liked. I received many compliments on it. I stuck with you when you changed the number, pictures and formula. But this last change is just awful. I always bought three boxes at a time. So I have given it more than one try. I am on my last box and this is it. I quit and you have lost a devoted customer. The new formula smell gives me a headache and the color is not the same. It fades very quickly. I hate to think of trying out new products but I do not like what you have done to this one. Apparently I am not the only disapppointed customer. Change is not always a good thing. Was it worth it.

I hate it.
My dark blonde hair is now dirty Brown. No lovely tones. Just dark and dirty looking.
I have used your product for 35 years, various blonde shades, and loved them all. What on earth has gone wrong? I haven't stopped crying, two days ago I used 7c, dark cool blonde and now I don't know what I can do. I want to get rid of this colour, how can I do this. Can I use another brand so soon over the to of this?
Please help.

I have been using Clairol Nice n Easy for over nine years, and always the same or similar colour in the 5 range. I bought some a couple of weeks ago and noticed it said "new and improved". I am angry and disappointed for the following reasons..
1. The colour was not "medium brown" (it was almost black!)
2. No shine whatsoever- totally flat and dull
3. It washed out after two washes!
I would like an explanation, and a refund at the very least. I now have to search for a different product from another company which is a huge shame.

I use clairol to color my hair for years. I recently have noticed some grey hair and used your product 9.5A (101) as that's the one I always use. It says it covers grey hair and I did it twice and it did not cover my grey hairs. I am very disappointed that it would say on the box it covers greys and it did not cover mine. I will not use your product or recommend it to my friends. How dissapointing .

This is now the second time I have bought nice n easy hair dye and the second time after washing hair with conditioner provided it has left my hair on top in middle with a oily patch of hair. Not sure exactly why or what has happened but I will not purchase these products again.

I've used Clairol Nice and Easy hair color to cover my gray for about 10 years. I am a brunette and if it weren't for the ever creeping grays in my hair I generally look younger than my age (46). I credit my youthful appearence to diligent diet, exercise and up until yesterday, Clairol Nice and Easy hair color. After purchasing a new box of Nice and Easy hair color at the local Superstore in Duncan BC, I went home and colored my hair in the same precise manner I've done for the last decade. The only difference as that I left the dye in about 5 minutes longer than usual, Once Id rinsed out the dye and conditioner, I blow dried my hair to view the end result. I was dismayed to find a radical difference in between my grey hair and the rest of my hair. In short, Nice and Easy failed miserably- the grey is now a pronounced red/brown color, despite leaving the colorant in my rather thin strands, an extra 5 minutes. I tried to contact Clariol online but was repeatedly directed to "404- page not found'. I suspect the box I bought may have been sitting too long on the store shelf hence a contributing factor as to why the product failed.

When I was in the process of coloring my hair, I kept getting big drips on my shirt and sink; I finally figured out the bottle had cracked! What a mess! And after all that, it did not totally cover my greys! I am very disappointed-this product was not cheap! Also, when I tried to send a message to the company directly, It kept saying it could not direct me to their site. This is not good customer service in my book! Most sincerely, Dani McDonald

I have been using Natural Instincts hair color for several years and have been happy with the results. I even recommended it to a woman who was in the store with me the last time I bought it. I read on line that they changed their formula about a year ago. I went ahead and used the color (fiery cinnamon) I had recently bought since I have had no bad experiences with the company, and then noticed on the box that it said "permanent" instead of "semi-permanent" which I thought was the only way Natural Instincts came (thus, the name "natural"). The reason I buy it is because it is healthier for my hair than a permanent color. I could tell that it smelled more strongly of chemicals too. And it got me to wondering - I had some residual color on my ends that was making them look unhealthy that my stylist noticed the last time I got my hair cut. I thought it was odd because it had been a few months since I had colored, and I only use Natural Instincts, so it should have been all washed out by then. I wonder if the last time I colored, it was with a permanent color instead of semi-permanent. So, so far I am happy with my color, but I would not have chosen this brand if I had realized that it was permanent. I feel a bit betrayed by a company who I had just recently stood up for. If they are going to change their formula and start making a permanent dye under the same name that I thought was synonymous with semi-permanent, they need to make a big deal of it on the box, so us loyal consumers know that we aren't buying the same thing anymore.

This product is HORRIBLE. The colour mixture comes out of the bottle like water and spilled all over my new sink and splashed into my walls tiles, leaving big brown streaks that I don't know if I can remove. Also the 'easy squeeze' foam bottle is hard work and so very backwards in this day and age. I don't know what Clairol think they've achieved with this new product, but I was completely disappointed and will NEVER buy this product again. And I just hope I can get the brown streaks off my bathroom tiles. I have been dying my hair for over 30 years and this is THE WORST hair dye product I have ever used.
Just awful... don't buy it!

CAREFUL the new foam is UNPREDICTABLE & Clairol does not stand behind their product! In fact I doubt that they even tested the product sufficiently before bringing it to market. I have been coloring my hair for years and years using a competitor's product and have never had any problems. This morning I used Nice'n Easy foam 5rb (medium reddish brown) and after 22 minutes my hair was pitch black! I called the customer service line and the only solution that they offered was to strip the color from my hair and then re-color with another nice'n easy product. When I told the rep that I was afraid to use 2 more processes on recently colored hair (I figure this would damange my hair and even perhaps make it fall out of my head!)- he told me that perhaps I should go to a hair salon to have it done - at my expense of cause! I find it amazing that even in these tough economic times a company with a consumer name an repretation of Clairol would basically tell their unsuspecting customers that even though (through no fault of the customer) their product worked in a awful and unexpected manner- The CUSTOMER IS ON THEIR OWN. CLAIROL WILL NOT DO ONE THING TO RECTIFY THE SITUATION THAT THEY CAUSED.

I have used Clairol Natural Instincts Brass Free Brunettes for awhile and bought a box which now contained a 2-week color revitalizer. After 2 weeks I used it and it turned by hair carrot orange and fried it—literally. I called their customer service and the first operator told me there had been some issues with them going in wrong boxes. She put me through to another rep aand she told me to go to a salon and she sent me forms to send the receipt (which was only $47 I might add). Since then, I've accrued over $100 additional charges just having deep conditioning treatments to try to restore my hair. Well, here it is 3+ months later and I've yet to receive my $47 check. I called and they claim to have mailed it in June, however I've received nothing and when I told them that, they said it would take 4-6 weeks to reissue. I am at the point where a lawsuit is in order.

I have used Clairol Nice and Easy Light Ash Blonde 102 for approximately 3/4 years. I have tried many of the blone ones in this range and many other hair dyes (Wella, Loreal, Garnier etc) and found Clairol 102 to be the best as it took out the reds in my hair. My hairdresser even commented on how natural it looks.

The packaging was changed a few weeks ago and I was aprehensive to use it but the website insisted it was just the box that had changed. I did as I always do, the same routine I have done every 8 weeks or so for 3/4 years (My hair has never been damaged by constant colouring either) and when my hair was dried it had a very obvious red tint to it.

Everyone has commented that my hair is looking ginger/red and i find this very upsetting as i now have to find a new hair dye and spend even more money at the hairdressers correcting it - the whole point of the self dye is to save money.

I am upset about the fact that they can just change something, probably because they have found a cheaper ingredient. They obviously wont change back to the original 102 colourings so can anyone suggest a new one or at least where i can get a stock of the old one?

I have expeience a severe allery to semi permanent hair color. by this company. My face is swollen to the max. i can't leave my home for severe days. It itches and pus comes from the scalp. It's very painful. I can't sleep at night. I want to sue this company but don't know where to begin. It has to be something they are putting in the product and we as the consumers are not aware. I look like the elephant woman. I only used a small amount. I had a job interview this week too.