Clear Rate Communications
Reviews and Complaints

A 92-year-old Senior, Juanita Vincent a resident in our Independent Living Retirement Center had her telephone slammed by Clear Rate. She told them she did not want to change phone service providers yet they took over her service anyway. She paid the first bill from Clear Rate after we called Century Link and got her service back (at a higher rate because the plan she used is no longer offered) and we called Clear Rate to discontinue service the same day. Century Link said Clear Rate would not release her old number and therefore now she has a new phone number as well. She received a second bill from Clear Rate, we again called and they said we never disconnected the service. They are not being truthful. Now a final close-out bill has arrived and there is an additional $11.95 charged to the account for a "Service Change Charge"! Why? We tried to call the customer service number but it doesn't ring through. A recording says, the number you are calling is unavailable, please try your call later. Later in the day, it's the same thing. according to slamming rules, Juanita should not have even paid the first bill. So she really should be getting back a refund from either Clear Rate directly of $28.20 or if they pay it to Century Link a fee would be taken out. Please assist us in getting the remainder of this bill taken off her account. My name is Lisa Shipp and I am helping her with this because she is so upset, she cannot think straight when she speaks with them. The overtalk when she is trying to speak and are quite rude. Very unethical conduct.

Clear rate is a complete SCAM I would not recommend this service and anyone that says they will has to be an employee or friends of such. My 88 year old aunt has been severely mistreated by this company. A check was sent to them to pay the balance that was supposedly accumulated. Clear rate cashed the check but still refused to contact the service. They called her stating that they was from Verizon only to find out that was far from the truth. Upon speaking to several customer service representatives the customer service is horrible. The representatives was talking over me when I was trying to state what the problem was and also made a nasty comment stating if the bill was paid on time wouldn't have to go thru this and that was coming from an supposedly supervisor. They stated they sent mail out to the address but upon checking with the postal service that wasn't true. This matter is simply out of control and legal actions will be taken as well as reporting to the better business bureau. Alerting everyone know of this fraudulent company.

I am submitting this for my parents. They are an elderly couple with health issues. They have been without phone service for 2weeks now and this company is not trying to resolve anything with them. This has happened so many times. Every time it rains or bad weather, the phones go out. We have repeatedly called to request repairs to solve these problems. They have sent service out, but end up saying that nothing is wrong. SOMETHING IS WRONG! My father has a heart monitor that is used through the phone service to the hospital. How can he receive help if phone isn't working!?

Was with the company for about 5 days (over a weekend)
Was contacted by sales on a cold call
Was promised a much lower cost for the same access speed
and same level of customer support - I asked at least three times during the
conversation "Will speed and support be altered?" and was told [three times] "The only difference will the loser cost, where I send my payments to and who I call cor support
When switched to Clear Rate my connection speed dropped from 100 Mb/sec
to 1.9 Mb / sec
Called support on a Saturday and the only "support" I could get was "Turn off power
to the modem for 5 min.
Finally got hold of real support on Monday and was told my speed was supposed to be 1Mb/sec and I was getting more than I was paying for.
Asked to be switched to sales told them I was discontinuing their service immediately and they agreed. I did receive a bill for the initial connection and the cost of their modem which I paid
I just received another bill for service threatening to end my service.

STAY AWAY FROM CLEAR RATE THEY ARE LIARS

My husband decided to shop around for cheaper insurance, he was contacted by clear rate who told us they could give us the same phone and Internet service as verizon for 70 dollar's cheaper...ok great deal just to switch over and have the most shoddy phone and Internet service calls not coming or always being disconnected and internet slower then ever. My husband called them to ask about the internet speed and they said it was a mistake in the account and give them a week to fix it. Called back a week later to say they don't even provide the Internet speed they promised us in our area!

Then proceeded to swear they never told my husband he would get that speed. To which he told him yes they had, because he never would have switched to them if they had told him that the Internet would be slower that they promised him that they would provide the same service for cheaper. They now say he is in contract and has to pay out to end it.

A customer service rep, called me and asked did I want to lower my monthly service. Advised me that my previous company I had been with is putting a lot of charges on my bill I'm never supposed to be charged for in the state I live in. She also stated the my bill will be 64.99 with taxes and everything included. So I told her to call me back, she advised that this is a one deal and its one phone call per house. I thought that was kind stage. I said yes, I didn't know that I was getting a service is worse then I already had. I received the modem and could not hook it up for two weeks. The when I did hook the modem up I had so much trouble. Then I call customer service again, could not get in touch with anyone. When I did get untouched with tech dept and she could not even help me. She advised, that she was going to put a ticket out and it will take about 48 to 72 hours and they will call me. I felt some was not right about that, so I got up the next day and called again, and the young man help me with it. since then I have been calling and overtime cant no one tell me anything. Everything in my home runs off the Internet .So I called again when I receive my second bill and to find out I was getting charged the same amount for my last Internet and phone service from another company. She advised that I had the lowest plan and that's why I cant use all a my devices in my home and if I changed my plan it would cost more. So I asked, can how can I fix it. She advised me of 12 gab for almost 100 dollars. This is a mess when u cant use all your devices. And the phone service is so stacked all I'm saying I would like to get what I paved for. I also asked how much is it to cancel she advised it would be over a 100 dollar.and I really don't have time to call them overtime I get a bill. The customer service rep is trained well not one I spoke with did say sorry or even tries to solve the problem. Like the just don't care. Its my fault not doing my research on this company before changing . I really don't know why I'm taking this time out my day to even right this. This is one company that just don't care. They need to understand with out customers, they would have a company. Who every reading this before signing anything read this first. Always remember less is not all ways best I just wish I never signed with one less headache I could have

They called my brother over the phone promising a cheaper deal
than Century Link if he agreed to switch the service. The phone bill
turned out not cheaper, so he called to cancel the service. And they wanted him to pay around $170 which included more than $ 100 penalty for breaking 1 year agreement. This was not told when they called him to ask him switch
the service. Is there a way for him not to pay the penalty.

My mothers phone has been out for a week. Called on the 21st of february, to report my phone out. My mother takes care of my grandmother who is 94 years old. She has a cell phone that gets no service in her area. So, if she had a emergency, she would not be able to call 911. Clear rate stated that it was guaranteed to be fixed by march 2nd. Two weeks! I stated that the phone did not receive, incoming, outgoing calls, & static. The young lady that took my complaint on the 21st stated that she would be escalating the work order. On saturday, february 24th, the phone has not been repair, so I called clear rate again, to report the problem again, devon who is a representative, answered my call the 1st time, I stated that it was an emergency that mothers phone be fixed asap. He stated that it was guaranteed for the 2nd of march. He stated that he couldn't get anybody out there. Everyone was on other jobs. I stated that someone needed to get out there and take care of this ongoing problem. He stated that he couldn't do that. I stated that I wanted to speak with a manager above him. He stated that he was the highest manager there. I told him that I wanted to speak to someone above him. I asked him for a badge number, or employee id#. He said, no. I was upset, very upset. I told him that it was ridiculous on how long customers had to wait for a problem to be fixed. Like I said, I was upset. The worse thing to do is to hang up on a customer. Soooo, I called back, guess who I got? Devon! Well again, we went through everything again, tried to keep calm, but it didn't work. Soooo, he hung up on me again. Soooo, I called back and received another representative by the name of jannel,, I stated that I wanted to speak with a manager above her, she stated that she was the highest manager there. How can there be two managers there in the same department and nobody there above them? I tried to stay calm, I explained the problem again. Of course it didn't go well. Same thing, of course she stated that it was only static reported. I told her that the young lady who took my complaint on the 21st didn't put all the information in her computer I guess. Same thing, I told jannel, that just because i'm not in front of her that doesn't mean its not urgent. I explained everything. Again, she stated nothing can be done. I stated that if something happened to my mother or grandmother while they had no phone service, I would sue everyone involved. It was explained that, if it was her parents or devon's parents, it would have been taken care that day. Jannel, stated that was not correct. They don't get any service like that for themselves or relatives. No special treatment. I don't believe that at all. Every business offers discounts for employee's. Or some kind of special treatment. I explained that my mother was in an area that gets flooded, then jannel stated that could a reason why it hasn't been fixed yet. Tried to explain to her that my mother was in a area that gets flooded or when the water gets high because of all the rain we have been receiving and she has no phone service and something happened to them, I would sue the entire company. She stated that, the water could be the reason for the delay. I stated to her that the water was up on thursday, but been's this is saturday the water is down. She wasn't understanding the urgency. All she could do is laugh, I asked her if she thinks its funny to her. That is the worst thing ever, laughing at a terrifying situation. Not that it would happen, its the idea that anything can happen at any moment. When its someone else voicing their concerns, other people are laughing thinking it couldn't happen to them or their family. Well, again I was hung up on, by jannel. I am going to tell you that I wasn't not pleasant at all. I did not call them names, I was trying to tell them the urgency of the problem.

My elderly father took a phone call from someone who asked if he wanted to save money on his Verizon bill. The person continued to talk and switched him to multiple "agents". My father told the callers that he doesn't pay the phone bill. The caller asked if the phone was in his home. He said it was and he didn't pay for the phone service. Next thing we know we get a bill from Clear Rate. Both of my parents are unable to handle their affairs. Clear Rate was billing monthly, which my brother was paying since they advertised a charge of $39.99 a month. Then, they were sending threatening letters to my parents' address claiming thely owe all this money and it will go to collections/court. In December, I took control of all my parents' affairs. I got their phone service back with Verizon. Clear Rate had put a block on their phone. Verizon was able to get it switched back and informed that what they did is called slamming. I called it hijacking. On Jan. 27, 2018 my father said he had received another threatening letter saying he owes $83.17. This company is bad news. I intend to end their abuse.

There is loads of scamming going on by Clear Rate's 3rd party sales force. A year ago, a family member not even on our Verizon acct, receive a call from a person claiming to be a Verizon employee with a better deal. Without my permission (Verizon acct was in my name only) my landline number was ported over without my knowledge from Verizon to Clear Rate. It took me many calls to get it back to Verizon and I ended up with a higher rate since Verizon had already closed my acct. Now a year later, we are receiving scam calls from the Clear Rate number again. One I answered and a crying person claimed to be my grand daughter in jail asking if she can give my number to her public defender. They would record my 'yes' response and have my number ported over. I immediately found out it was Clear Rate so I called Fronteir (formerly Verizon) and had them lock my acct. Today we received another one of Clear Rates scams pretending to be a grandson of my father. I am so fed up since I am a caregiver of several who live with me and the landline can be answered by any of these disabled people. I just got off the phone with Clear Rate which they denied any wrong doing but did confirm that they have a 3rd part sales force.

We are a municipal government who transferred all of our AT&T service to clear rate a year ago. We have had very few interruptions of service, but now we are having trouble with email attachments and are told that they are working on it. Meanwhile we have over 400 email service water bills that have to go out asap. This is unacceptable, there has to be someone at clear rate responsible for timely service, this has been going on for more than a week. I am beginning to think we made a huge error in moving to Clear Rate

Have a friend with a medical condition and has been without a house phone for over a week. Trys to call and get someone out to the house to fix the phone but just want to give her some [censor] excuse as to why they cant come out to fix it. Poor service, this company isn't worth a [censor]. Don't expect anymore money until phone is fixed and working. She and her family need the landline, due to her being home during the day by herself until after lunch time.

I call this company telling them my internet keep goin out they send a text to check outside box he say its good the problem in the house ok so i went 3 months with no service an they made me pay the bill then all of a sudden the internet started workin again mind you no one touched it i had service for proably 4 months now back to doin the same thing called them same thing again the problem in the house so i took an hooked the modem diectly to the phone box does the same thinf im. No rocket scientist. But i got common since if it dont work in the box on the outside of the house what makes you think its gone work in the inside worst company i ever had poor service. But expect that bill to be paid still and my god dont let them cut it off they charge 60 dollars just to hit a switch im like wtf

My mother who is 82 years old was taken advantage of by this company! When she was getting ready to move they talked her into getting a cell phone because it would be cheaper! (a cell phone for an 82 year old who has problems with the tv remote) but they neglected to tell her there would be a $99 fee if she returned phone. So she receives the cell phone, I explain how it wont work in her apartment when people ring to come up and how small and complicated it is to use. She never activates phone! We return phone with prof! We do have them hook up a land line for her. Oh did I mention she was using this company for 8 years prior to the move... So she gets her first bill. Wow! $93.95 for activating a phone she never activated! Then $34.99 for using the cell phone for the month! Now how can she possibly use the cell phone that she never activated and mailed back to them? But when I call to go over the bill with a "mark" do you think they will do anything about these charges? Nooo! This company takes advantage of the elderly! They turn her phone off before due date! Then charge reconnection fee! Over and over! Plus add more fees which is funny because how can a phone that is turned off price continue to go up? Besides the reconnection fee? Do not use this company! They are horrible! They have no care of their customers! And they prey on the elderly!

I got a phone call asking if I wanted to make my bill cheaper and I said yes because I had just lost my job and I thought it would make it easier they told me it would not affect my internet service with centurylink at all. But my internet got disconnected anyway I called both companies and both told me that it was clear rates fault they had misused my information and disconnected my internet service anyway. I was on the phone for two hours with both companies trying to get my internet put back up and I kept getting the same runaround from clear rate saying that it was century links fault when century link said that they did not disconnect my services at all and I spoke with the representative for clear rates and he said that the order got processed wrong and when I called back to speak with a supervisor he was looking at the order said it was not wrong and i'm guessing that they fixed it before I can put in a complaint, I freaking will not be recommending this company for anything I get screwed over i'm going to fall behind in school because it's going to take five days to get the internet back up so thank you very much clear rate you screwed someone over thank you. I no way! Gave permission for clear rate to take over my internet services and they did anyway so thank you. I have canceled my services with clear rate I went back to century link I will not be recommending this company to anybody

My name: aleetra williams
Address: 1406 10th ave huntington, w v 25701
Ph: [protected]

A representative from clear rate communications, named darius id # 5827 called said he was a part of frontier phone service wanting to give me a better price on my phone rate. The price he quoted was $39.99
I felt something was suspicious he had a computer animated person ask me some questions.
Clear rate communications ph: [protected].

I do not wish to transfer my phone service from frontier. Thank you

I have been without my landline phone for 31 days I have had several repair tickets and still no phone. I keep getting the run around about getting my phone repaired and no one has bothered to come and fix it . 31 days Is a bit ridiculous. all of my neighbors have phone service and has had phone service since june 29th mine has been off since june 23. I just want someone I really don't care who to fix my phone PLEASE

This company is the biggest joke in town! I have an elder mother that lives alone. I tried calling her all day and kept getting a busy signal on the phone, so I drove over 50 miles on 6-13-16 to get to her house. Once I got there I found out she had no phone connection. I called your (Not) so friendly customer service to see if they could help... Wrong! The young girl on the phone was so rude and unprofessional. I asked to speak to a supervisor or manager and was told they only work 9-5. I have never heard of such a thing. She didn't want to give me names of anyone. Ok, so I ended the call with her. First thing the next morning I run into the same thing, but with a guy this time. I told them if my mother had an medical emergency and needed to call 911 and cound not use her phone to contact someone, that their company would be held responsible. I was still told the same thing... That there had been a ticket put in for a service repair with the date of 6-15-16. I pray nothing happens to my mother... Shame on you clear rate com. You are the worst company I have ran across in a long time! I hope no one ever ask me about your company, you would not get a good word from me.

My brother is disabled and lives in West Virginia.
Clear Rate called him and offered a better deal on his telephone rate. He accepted the deal.
He never received a bill and disconnected the phone.
We paid the bill plus a large reconnect fee.
A couple of months pass and they disconnect the phone again. (Again no bill.)
We paid the 2 months and a large reconnect fee.
We waited a few days and the telephone was still disconnected.
The account now has a large overpayment because my brother and I both paid the bill.
We want to transfer back to Frontier but Clear Rate will not have the phone reconnected for another 2 days (total 9days).
So my brother who is disabled is/has been without a phone for 9 days while this ### company is sitting on a large overpayment?