Combined Insurance
Reviews and Complaints

I've spoken with Combined Insurance Repr. on the following days re: status of claim:
11/14/24 @ 8:45am, 11/18/24 @ 11:28am and 4:07pm, I was told that this matter would be expedited and learned today @2:50pm that the adjuster had not done anything. I was also placed on (2) brief holds that amounted to 40 minutes with no resolution.
My policy requires a 30-day waiting period. I filed my claim on the 33rd day, 10/15/24. All claim forms were completed and faxed to the number provided. I received confirmation that Combined Insurance was in receipt of the forms. I did not receive a call indicating there were any issues/discrepancies with the forms. However, it is now 11/19/24 and I have yet to receive a disability check. I'm perplexed as to why this is occurring given the fact that I have followed procedure to the letter.

Re:Policy #[protected]

This is a policy my (now deceased) paid on for 52 years and after breaking her arm-e.r. visit-xrays-surgery in which she had a plate and 9 screws-physical therapy-hospital stay the policy only paid $32.totally unacceptable. $5 for disablilty (3 days) $12 for hospital confinement (3 days) and $15 for medical expense. This is a slap to her face for being stupid enough to pay this for all these years..She would be so disappointed in the way this has paid out for her. She always thought it was such a good plan. My dad had it for 29 years before he passed and she paid my brothers policy until the time of her passing--another 52 years of premiums paid. All for $32. That is like saying all someone is worth is barely $11 a day to you. I would not take any pride in my job if this is the way you treat your customers. Yo should be ashamed of yourselves!

If you choose to respond my email address is [protected]@gmail.com

I took out an accident policy nearly 3 months ago and have never received a hard copy, which I had requested. Several phone calls have been made to the customer service department and several times I have been told that they would escalate this. Still, no policy has been mailed out.

Several weeks ago, I filled a wellness claim. I don't have a fax anymore and was told that the oly other way to file the claim, was to mail it in. How rediculous is that? Why can't this have been emailed into the claims department?

I received a letter yesterday, approximately 3 weeks after the claim had been submitted. The letter states, "that my claim was recently received and to be assured that it will be given carefull consideration. I will be contacted with the outcome of my claim". All this, for a wellenss benefit of $60.00.

About 6 weeks ago, I wrote an accident plan for a freind of mine and his wife. Oh, I should have mentioned that I am an "agency coordinator" with Combined! They too, have still not received their policy in the mail as of yet. Making matter worse, the husband died a couple of weeks ago and his widow can't even reflect on the policy to see if anythig would be covered.

Personally, I have been an agent and DSC with Aflac for the past 20 years. I have won every conceivable award including Presidents Club with Aflac. Combined is a joke. Your customer service is horrible, the processing of claims is horrible and the lack of communication isseriously lacking.

I don't think I can be more specific than this. Yu guys have a very long way to go if you want to compete with the Aflac's of the world.

BUYER BEWARE. After paying into this insurance for over twenty years I’ve hit a time in my life when my body is worn out and could no longer continue to work. This company uses piles of paperwork for stall tactics of payments. They will notify you of this paperwork only after not receiving payments in which you are entitled to after around 30 late. The letter always starts by please file out the enclosed forms which are never included another stall tactic to make you find them online. My disability unfortunately ended my career and while dealing with this large change of life experience the last thing I needed to deal with was a company giving you the run around every 4 or 5 months in order to collect your payment. Please do your research and steer far away from this company as you can. Combined is just a headache when you already have life threatening problems.

I can not file a claim. I have been locked out of my self-service portal. I have called CI CS MULTIPLE times. No one seems able to fix this. I FINALLY contact someone from CS who ASSURES me if I fax the necessary documents this will create a claim. Of course this doesn't work. I call CS again and get Camille. After over half an hour on hold, Camille hangs up on me. I really don't know what else to do other than filing for insurance fraud with NYS.

I filed a disability claim this fall, for my second round with covid-19. I sent all the proper supporting documentation and have called combined claims department and contacted my agent 100 times or more. Part of my claim for hospitalization was paid in November.

There is still no record on their portal or claim number for my time missed from work. Please note that the same claim form is used and was submitted and part was paid these same claim forms have all signatures and information needed to complete my claim.

No one answers my calls or questions other than with it has been assigned to an adjustor.

My premiums are current.

I filed on an accident and illness claim that I had surgery for on12/22/21, I was off work for several weeks. I filed two claims in December, sent all the required paperwork. I have been told 5 times it was sent to adjuster and have been given different dates that it would be resolved each time. The times passed with still no resolution and when I call they tell me different dates to delay payment more. I am still being charged for these policies that will not payout when claim is filed! I am beyond dissatisfied!

this company is obviously not very good at helping people. In that last two claims I have had to file they have both taken unreasonable amounts of time to get it settled. it took over 50 days to get anything done I called them multiple times and all they would do is "escalate the issue". Now my mother in-law has passed and we don't have the usual cushion that we usually do because we had to pay the medical bills on our own and we will not be able to get to the funeral. even when called out on the outrageous wait times they were not willing to figure out how to get me the money any sooner. they obviously do not care about the people they supposedly "cover", and they hold no responsibility for the ridiculous wait times to be compensated, or the problems that it causes in others lives

Combined used to be a god company but since the lastest changes they have lost all credibility with me. This was a company that used to help people get their claims paid. Not any more. It is a paper chase game with no customer service.
I submitted a claim for a broken tooth. They paid $250 for the minor surgery portion (novacaine). But refuse to pay for the broken tooth. I have caled several times. the answer is it will be escaladed. I wait a week and call again. Initial claim submitted 12/19, last call I made was last week. The lady said I would hear something in 3 days. Nothing.
I had another tooth break and tried to file the claim on line. The website said I needed to phone it in. I tried, but the claims person did not even file for a boken tooth. When I called to follow up I was toold the claim was rejected since I filed for a sickness. I only have an accident policy, I woul;d not file a sickness claim. I did submitt the documentation from the dentist office though the website and told the phone rep to check the supporting doc. She said it was clear and she would check it out. 3 weeks ago and no response.
I have filed a complaint with the PA Attorney General since I feel the company is mishandling claims and wearing people down.
I used to be an agent with this company because i never had a problem getting peoples claims paid. Usally a phone call cleared everything up.
Now it's the bean counters and the lawyers working aginst the insured.

I received an email saying I was not eligibility for a check after paying into it for 15yrs. My husband received his. The reason is because at the April May payment time my account was hacked into and my account was closed. I called Combined Insursnce and said I had a new account when this happened, not in September when they said. I think it is very unfair that they did not send me my check, after paying into it for 15yrs straight. I printed out a payment history and it says I paid up to May 15th 2017. I would never recommend this insurance if this is the way they treat senior citizens.

They claim to pay if your sick or hurt and cant work. What a joke!
They don't pay crap so don't waste your money!
Find a company that inst into the scam!
I work construction and on average make 40, 000 or so depending on the year and with that type of work there are layoff do to a lot of it being seasonal.
So being laid off at the time and collecting unemployment at time of injury I became unable to claim unemployment (due to injury / sickness) and that left me with nothing left but Combined Insurance, the insurance I had carried for years just in case something like this happened. I hurt my knee in Jan. 2016 and had sugary on it end of Feb. 2016 a few days later had a blood clot that went to my lungs and about killed me. So needless so say hurt / sick and couldn't go back to work or unemployment.
They said my monthly benefits were $200.00 a month! After a 30 day waiting period that the don't pay anything! What a joke!
Save your money! They try to get out of paying on any of the bills and or shorting you just as much as they can after you have to send in form after form after form. Shorted me on more than one policy I had with them. It don't matter how much paper work you send in or how many trips you pay for going back to Dr. To get forms filled out, they are still going to weasel their way out of paying .
$200.00 a month! WOW and a good part of it would go to their next mo. Payment.
T7235798 & T7235799

I cancelled before my 30 days were up and want my money back i was not informed i had to ask for my refund in writing, although i did send a letter about my refund and i get part of my money, why only part of my payment, also if i cancel within there time frame why does anything more have to be done, i have never heard of such where you have to write to a company to cancel, combine owes me my money, i hope you will man up n send me the rest of what you owe me, why would your company do such to anyone, you know you are wrong for being this way, so do the right thing n refund me my money

Have has Combined Insurance for years. Never had an issue until my Husband was killed in a car accident. I have been now fighting with them for 6 months. They said he was DUI on his Rx by FAA doc. He didn't fly, he did not have his pilot lic, The research I have done shows not enough Rx in his system. I faxed info to them and after 8 weeks, and after not hearing anything from them I called back told them I was contacting a lawyer. The next day I called back was told they sent me a letter, 4 days later No letter. I called them many times, they said they'd call me back. Fat chance, they never did. I proved them wrong so now I'm waiting to see what the next excuse is. Like I haven't been through enough.

Combined insurance was ready and willing to take our premiums for many, many years. The salesman encouraged my spouse to change coverage on a cancer policy that would double the benefit amount. He foolishly went along with this. He later developed a very serious cancer, we submitted claims for the benefit and these unethical robots denied the claims saying it was "pre-existing".
They simply perused his records to look for any symptom of any kind that might give them an out, even in the presence of a negative biopsy during the time frame questioned. Anything to make someone give up the fight because they are just too tired and frustrated for a fight at their most vulnerable time. I hope the individuals who involve themselves in this kind of deception will be blessed with exactly what they gave! A taste of their own medicine.

Filed a claim for my income protector policy due to complications in my
Pregnancy and because of a previous MRI, my policy is now null and void and I have no benefit to count on. My complications have NOTHING to do with any MRI (that was done in August 2012). They are just looking for any way to NOT pay policy holders but have no problem deducting their monthly premium from our bank accounts. The agents have NO idea what they are selling and are just trying to make a quick sale. My salesperson is a child. When confronted on his horrible business practices he told me I was "mean" to him. The entire company is absolutely ridiculous.

I worked for Combined for close to 5 years in Australia in the early to mid 1990. I was single at the time and I found Combined (or Combined found me) at a time in my life when things were pretty low. My career started slowly, I went a year of spending what I was earning just going to work. It seemed to just click and things started going my way. I went from Sales rep to Territory Rep then to District Rep in the next 12 months. I started to make reasonable money, I thought it was great money. I was quite a party animal and found the lifestyle of booze and late nights exceptional fun. I really lead the high life of driving flash cars and staying in ritzy hotels. I had all the awards and trappings of a Combined high achiever. Our team was achieving fantastic results in the District and we had a pretty good team, I was very fortunate to have understood the philosophy of field training and spent most of my time doing that. This was due to a very motivated Regional Manager. I believe he is still with the company and has climbed the ladder of success. This same manager who made me, also sent me to the wall. This started on a Masters trip. Masters awards were a all expense paid trip offshore to a special awards ceremony. Myself and another DR spent most of our time drunk. One night my room mate found me in the toilet with my pants around my ankles and put me to bed. That same night I was having drinks in my room with my Regional manager. I was not THAT drunk and was certainly not that drunk that I passed out on the toilet. Anyway, I quizzed the Regional the next day about what time we finished up and he just laughed and said we had a great time. Now is the time I say I am a straight bloke and so I thought, was the Regional. I could not prove anything as I was known as bit of a playboy and a drunk. (Its still a bit hazy, but little bits have come back to me and I reckon he was the reason my pants were down). I lost a bit of direction after that and started doing silly things like writing bogus policies to reach targets. Things were starting to spiral out of control. I did not want to be near this pervert, so I put in for a transfer. That was my undoing. I moved to an area under a different Regional (a previous leader of mine, great guy). At the start it was good, but because the company and my ex-Regional did not want me to transfer areas, they stopped all my automatic renewal income (Cemtex) I had built up over 4 and a half years. I was like a sinking ship, I did not have the motivation or the income to start from scratch again. I tried and tried but ended up going bankrupt. I was bitter and twisted for a while, but there is a silver lining. I met my beautiful wife via Combined (I met her towards the end of all this), we have been married for 13 years and have 3 wonderful kids. So it really is a bittersweet relationship with Combined for me. I have got a fair bit to be thankful for. I have a very good work ethic and am a very positive person, i have utilized the work practices from Combined and am now quite successful again. So for all of you, who have battled through this post, I believe in Combined and think it is a great career for the young and single and the work ethics and mindset will set you up for your future, however, crappy management and crappy people stuff it up. As for despicable turd Regional Managers, I really do not know whether I could restrain myself from punching him in the face if we ever came face to face. Hopefully I never have to.

Was harassed by my manager and threatened by him in Mechanicsburg the local home office for questioning his sales methods. This company is the 10% that makes the other 90% of the insurance industry look bad. Funny how I passed him the other day and the top manager in the company is still driving a 10 year old car. Oh, I stood up to him and he of course backed down like a [censored]. They sell useless policies to less than intelligent people who are very gullible. Once I quit and told them to go f**k themselves they actually sent me a letter and called wanting me back! Stupid ###s in Chicago. Out of that company and thanking god for it. Do your self a favor if you need a job that bad...try McDonalds.