Comcast / Xfinity review: comcast did not inform credit protection association that payment is made 103

I am posting on behalf of Credit Protection Association (CPA), L.P. to address many of your questions and concerns. You may contact CPA by:
Phone: [protected]
Fax: [protected]
Email: info@creditprotect.com
To access your account, visit paycpa.com. Here you can review your account, check your balance, make an online payment/dispute, and get instant confirmation for your transaction in a safe and secure manner.

We have been using Comcast for years and the the customer service is just awful. Every time we have a problem with service we spend hours on the phone if we even are able to reach some. Then the person being sent to fix the unit shows up late.

I would like to speak with a Comcast customer service rep. Please respond to this complaint on MeasuredUp so we can set up time to speak.

Their are other companies out there that would like to have my business and would appreciate me as a customer.

Comcast on-demand and internet service has been intermittent for the past nine or more months. they recently charged me $50 for the last service that did not fix my problem. intermittent means not working when i want it to work. the technician did not check anything. he just replaced a splitter that they installed when i first got the service. for me to have to pay for wiring that they installed is like a slap in the face. i have had brighthouse (indianapolis) and had perfect service continously with two thirds less monthly fee. the only reason i now have comcast is because they are the only ones available in my apartment complex. i am currently looking for similar service from another vender and as soon as i find one i am forever through with the comcast (robbery)

Sorry you feel that way, you should look into SPP (Service Protection Plan) it's $2.95 a month and covers the customer from getting charged for a service call when the problem has to do w/ inside wiring... when Comcast installs the only items that are considered Comcast equipment are the set top box and modems (also any problem w/ outside wiring a customer is not charged)... if a customer were to move out of the state and shut their comcast services off, they only bring back the receivers and modems to the service center, not the cables and splitters, etc... all that stuff is considered customer equipment when the install is finished... Comcast is working on the stability of Video On Demand and constantly adding more HD content and upgrading channel lineups, hope you stay w/ comcast...

How does comcast get away with changing the cable situation to where everyone has to have a box and pay there rediculous prices to be able to see tv programs?Not to mention its got to the point when you watch a movie that is an hour long to get approx. 40 min of avertisement and the rest is movie.It started out years ago with one commercial then 2 then 3, 4, 5, 6, 7, now sometime 8 commercials.I find it hard to believe that the cost of telivision is so high that they have to used that many sponsors to support there company.For example the superbowl.My understanding is a 30 second spot during the game cost up in the millions.So I know advertisement is'nt cheap.My question is who's sitting fat getting filthy rich while were stuck watching commercials?

I recently replaced a digital converter box with a real cable box because Comcast sends you the converter but it doesn't allow you to view the all of the channels you are paying for (Stupid #1).

Comcast mailed me the new box and the instructions in it were fairly clear, but didn't work because someone didn't set me up to get billed for it (Stupid #2).

I then spent forty minutes on hold because they were more concerned with getting the billing right (Poor Customer Service #1).

Today the cable box stopped working because it was no longer authorized. I was told it had not been "provisioned" properly (Stupid #3).

I then asked if I was still being billed for the converter which was no longer attached to anything. I was told I was (Stupid #4) I asked why not deauthorize it? Silence

I then asked if I could mail it back. I was told no that I would have to drive to a Comcast store. There is not a Comcast store where I live so I was told to drive two cities beyond where I live to return it.(Stupid #5 and God-Awful Customer Service). They mailed a box to me because it was convenient for them but I have to return it in the most inconvient way.

If anyone can offer me anything close to Comcast service I would gladly pay double because I want these idiots to go out of business. If they didn't have a monopoly, the American way would drive them to bankruptcy. Comcast ***!

comcast doesnt control the commericals. The NETWORKS control the commericals. Comcast only broadcast what the networks give them to broadcast

closed my account with comcast and a year later when i try to refi, found out that i had a collection on file with CPA. spend over 3 hours on the phone over a number of days trying to get comcast to remove it from credit report but with no luck. talked to everyone i could, even went to the office on north ave in chicago. best way to deal with this is to file a complaint online with the BBB. got a call from a Linda Leigh [protected] ext. 51511) and 2 letters stating that it was comcast's fault and will send a letter to CPA to have it removed. 2 weeks after receiving the letter, collection still not removed from CPA. so going to fax the 2 letters myself to CPA at [protected]. hope i can get this taken care of soon! thank you comcast for f-ing up my credit score!

We have contacted Comcast several times about the fact that their OnDemand menu, which we use to access childrens' programming, shows graphic, violent, and inappropriate advertisements. When finding a show or, worse yet, after the show ends, children are exposed to material that is really just awful. I have to send my kids out of the room, merely to change the show and god forbid I am not in the room when the show ends to quickly turn the show off. There are many childrens' shows available through OnDemand, which is why I pay for this service, yet Comcast does not care that these are sandwiched between footage of R rated movies. Comcast has ignored our complaint for months and at times their response fails to recognize that they read our emails or grasp the problem (they act as if we are merely complaining because there are R rated movies AVAILABLE on Comcast, as if we are some insane prudes who want to deny others the opportunity to watch these films). After being ignored for so long, we pulled the plug yesterday and went to DirectTV. The menu has no inappropriate advertisements.

I was not satisfied with the Comcast Xfinity TV promotion and continually increasing costs. I returned all of their equipment in person to their local office. I have continued to receive invoices for services and equipment that they are not providing. My attempts to contact them result in very long hold times on the phone with no response from a person. At the local office I was told to get in a long line and stand out in 95 degree heat so that I could speak to someone about my bill. I cannot believe that a company who treats people they way the do can stay in business!

An 18 year old checks his credit report for the first time to find out Comcast reported he had service when he was about 12 years old.

"Not possible" he explains to them when he called about what was on his credit report. "I can send you whatever information you need to prove I was a child.". Apparently, this would do no good, because they were not removing this from his report, nor was Experian any better.

"But, you are required by the Fair Debt Collections Practices Act and the Fair Credit Reporting Act to make sure you have your info correct.". Noo, Comcast does not feel this applies to them-big mistake Comcast-biiig mistake.

Old DVR stopped working so I went to Comcast for a new one. They gave me a Cisco RNG200. I've has it for 2 weeks now and the OnDemand service does not work. Techs have visited the house twice. Each time they tell me that the DVR cannot get an IP Address and that the trouble is with the network. Each time I was told that an outside tech was working on the problem. Also told that other customers are having the same problem. I need Comcast to supply a DVR that is compatible with their network.

I HAD TO WRITE THIS LETTER TO THE BBB TODAY BECAUSE THIS GOT SO OUT OF CONTROL!
Letter about Comcast Services: via BBB.org 12.30.2010
At 11:40am on 12.30.2010 I called Comcast Customer Service.
I called back on November 23, 2010, I spoke with a woman who was very nice. She reviewed my account and noticed I had HBO, which I never added & there were absolutely no notes supporting that anyone ever did. She credited me $151.47 for the HBO issue. I was told I was going to get a credit of $200.85. However, her supervisor clearly credited me 200.85 but then charged me $49.38.
Of course, this is an assumption because I called customer service today on 12/30/2010. I spoke with a man who was attempting to unsuccessfully answer the question I had about my credit. At first he explained to me debits and credits. I understand what they are, but I was respectful and listened. Then he decided to ARGUE with me about my HBO charge. He said “well MAAM someone must have added it.” I kept my cool and said, “It doesn’t really matter what your opinion is on the matter, there are NO notes on the account and I was told on November 23, 2010 I would NOT be responsible for ANY of these HBO charges because I did not add them.” He said, “Well maam I am just saying, someone added it.” Meanwhile, I waited 20 minutes to speak to him, all he did was blab, not answer my questions, and dispute a decision that TWO previous supervisors made. I kindly asked that I speak to someone else who might better be able to explain. He said NOTHING, and put me back in the 20 minute queue. I waited 20 more minutes. Now, it is 12:30pm. I have been on the phone for 50 minutes and accomplished nothing. I then get a person who answers, asks me my information and says hold please, I need to transfer you!
There is NO reason why I should NOT have received the FULL $200.85 credit.
There is NO reason why I should be transferred all around with NO answers to a simple questions.
There is NO reason why a customer service representative should be FIGHTING with me about a credit that was already issued.
If there is not a solution to this unlawful $49.38 charge on my 12/21/10 bill % compensation for 2 hours of my personal time. I will be requesting Comcast cancels my service, and I will have my house wired for another cable company. I cannot believe the lack of service, unethical behavior, and scams I have been through with Comcast this year.
Total owed to my account: $49.38
TWO hours of my time AT WORK: $70!
I would like someone to contact me about this asap!

I paid by charge card for game, so i could download and play o n computer. Cost 19.99. I havent seen it on my computer yet. It was las vegas heist my name gwendolyn jones. Flint michigan. Why is this happening i saw my statement where you charged me. Iam going to better business burea. This is not right. Signed gwendolyn jones. Ps. You donot list a phone no.

Hi Ms Jones,

Thank you for your post.

Could you please tell me the merchant name and date beside the charge that is appearing on your statement? The last game I am able to see that you have purchased from SpinTop Games was Vacation Quest - The Hawaiian Islands on November 30, 2010.

I look forward to hearing from you.

Sincerely,

Theresa
SpinTop Games Customer Support

Signed up for a promotion they were having for 2yrs, great promo to get us from Verizon but then they change it after a year and came up with the excuse that they keyed in the wrong promo...already spent endless hours of trying to find someone to fix it and to no avail... now trying to find someone at corporate to see if they know how to fix it...8 people later and still no answers...nice company..going back to Verizon as soon as we can at least if they make a mistake you can find someone to fix it on one call.

I was offered a rebate for 125.00 for changing my services from Bellsouth to Comcast. I am going to make this short because I have spent 2 hours on hold and making calls to your company. It appears that this rebate offier is a scam. I will be contacting Comcast and advising them that the company they are working with is dishonest. I have also received terriable customer service. The original number I called was [protected] and I was put on hold for extensive periods of time then the call was disconnected. The last call I made was to [protected] x3 I asked to speak to a manager but they advised they do not have managers at their call center. I am in the sales industry and this is the worst service I have received. I understand that I am only one person, but I will be cancelling services with Comcast and going back to Bellsouth for all services. I was a huge Comcast fan until I had to work with Offerwire. I will make sure that all of my sales contacts are aware of this scam and recommend that they chose Bellsouth.

I own my own PC Repair Shop in Bowling Green, KY, where Insight has been the ONLY broadband cable provider for years now. They own all the lines, and are themselves owned by Time-Warner, who also owns every OTHER cable broadband company in area--and I mean over more than 5 states. There should be new legislation pushed through to stop monopolies like this even before they become such nationally--being the only option locally is how they abuse me, and now I've learned, many other customers here locally. At the time I write this, they are sitting on $95 of mine due to a botched installation and customer phone abuse. One of their thug reps tried telling me I didn't know what I was talking about and put me on hold 4 times, for 20 minutes the other night. She got back on four times, each time consulting with their 'techs', who were playing games with me, telling me it was a 'signal strength' issue, and that they'd have to install a 'booster box', then told her to tell me it was my modem, which works fine across town @ my girlfriend's house on Insight.
What they hate most is when you know ANYTHING about what you're talking about, so for over 20 minutes she put me on hold, probably filing her nails, taking other 'intake' suckers, only to get back on with me to patronize and insult me, over and over. After gaining my Sainthood early, I told her 'that's it, I'm cancelling service before THIS starts AGAIN (well over 5 locations for me, since I DO know what I'M talking about), and that I wanted my $95 put back on my account.
She was ready, for that (probably gets it every call), and told me they would not do it until I returned the three piddly little 'mini-boxes' (CURRENTLY BEING OFFERED FOR FREE BY THESE LYING JERKS). It was 3:30 pm last Friday, so I told her I couldn't waste any more time arguing with her, and hung up on her telling me what a good job she'd done.
I returned all three boxes to the local office, which would only give me a receipt for having returned them, NOT ANY PROMISSORY NOTE OR PAPERWORK OF ANY KIND AFFIRMING MY REFUND, even though I asked twice nicely. I almost left before making sure my refund would be for the total amount, which I rightly expected would be for my total, since the service to install it was not handled right, nor was any 'effort' in the delays afterward (I'd paid on Thursday for my service to start on that night, but things began dragging, and they'd started delaying my 'next install date' to that Sunday, never mentioning anything about the bill, so delays were coming already). I'll also mention here that the thug-rep finally told me that my broadband service would not work there unless I bought another modem. She said it over and over again, in between putting me on hold as if to call someone, but never explaining what she was doing.
Look--it comes down to your money. Is having internet--at all--worth dealing with people who run their business this way? If you want to talk with a supervisor, you should get one--not another rep trained to say they are the supervisor, who ends up telling you the same thing over again. You wouldn't ask for one unless you thought he/she was trained to solve the problem you think you are experiencing.
That said, back to the BS. When I asked about 'how much'--to make sure they weren't going to 'stick it to me' again, I was kindly told that I'd be refunded $45. SAY WHUUUT? Really, though--I told the woman that, since my job was admittedly botched from the beginning, all work done at my place should be considered null, and my fee unaccounted for, since they themselves were already talking about doing it 'over', 'as if it were a new installation'. She excused herself to speak with HER super in the back office, and came back in a minute to tell me that 'they'd approved' a full refund of my $95.
So...now. That was Friday.
Break for this--understand that Insight does not cease to be going over your accounts, nor do they balk at scheduling a 'technician' show up on Sundays (that's actually when the phone thug was putting things off 'til)--so, when I've paid, and wanted my refund (and now am still without it 6 days later), we're talking business days for Insight, because they allow techs to accept CODs on Sunday, so if/when THEY EVER try to disrupt your peace of mind by telling anyone that nonsense about 'business days', that's a lie.
If your credit card company takes longer, sure--we all know we're talking about a refund here, s0--two overly large corporations...so I called mine, and by Tuesday, and again yesterday, they knew nothing. Nothing was 'coming my way', 'on their servers'. And they checked.
So. Today I called Insight FOR THE 2ND TIME to get things straight. I just wanted to know if they had put my money back, I could then wait for my card company to post it. An Insight agent Tuesday had told me 'it posted'--which was deliberately worded to deceive me into thinking he meant 'on my card', when he actually meant that they'd 'posted it' from their end.
Which was a lie also...today's call verified that for me, since this agent tried to get personal in telling me she'd 'get right to it', 'please hold', and she'd 'see if she could go ahead and put that through for me'. Again, the first guy had lied--that means they hadn't put it through, or 'posted it', or done anything but kindof let it sit...while I sat, and yes, stewed, but God I wish I could do this to every one of them WITH THEIR MONEY!
Five minutes later, she got back on merely to tell me that 'it will be back in in 48 to 72 hours'.
Wow--that's '2 to 3 more days' in idiot-lingo like I USE. So, that's exactly what I have to do...wait. Sit on my hands, and wait, while thugs like this cruise through my city, and everywhere else, making their car payments (on cars my parents couldn't afford, BTW), while my bills get farther behind.
Thanks, Insight! Thanks for making sure you OWN ALL THE ACTUAL COAXIAL CABLE LINES, and so, cannot be unseated by any other cable broadband companies interested in getting set up here locally.
It's so much like AT&T, which had to be effectually dissolved in the 80's for OWNING the old telephone lines, and also DENYING their AFFORDABLE use by ANY OTHER competing companies, that the gov't did finally have to split them up, into, like Southern Pacific Bell, Bell South, all the others you see on your mom's ADSL email login page...
I swear...everywhere I've lived, I've experienced interrupted service from Insight while I was being charged, WITH NO MENTION of even a partial refund. They never mention it--they just keep growing, expanding their 'services', with no end in sight.
Even Microsoft had to admit they'd done SOMETHING wrong. Nobody's perfect.
Try emailing Michael Wilner, the CEO of Insight, on his cutesy little palsy-walsy blog. His commercials made it look like he'd make your bed in the morning, cook you breakfast, and drive you to work, your kids to the prom. What he's doing is criminal, but he really IS so good at it, I'm just biding my time 'til he shows up on 'American Greed' on MSNBC, along with ENRON, and other GIANT (jerk) companies (watching the American Greed episode on Enron was certainly an eye-opener for me--I always thought I was worse-off by not having money to invest in 'big earners' like that).
At this point I'll briefly mention that a friend who had Insight in Lexington had often received refunds when service was interrupted at his house. I know it's not just me--almost every customer I've spoken with about them locally has said that Insight often 'overlooks' days or even weeks per month when service is unsatisfactory, and goes ahead and bills them for the full month. Talk of refunds around here is ridiculed and laughed at by Insight phone reps. I don't know--maybe Lexington has competition for Insight that makes them more serious about customer satisfaction.
Insight deserves a break--as in a gov't mandated one. It's the only thing that will jostle them to accountability.
Then we can all be accountabilibuddies, once more.
I hate Insight.

I called Comcast to have my service disconnected in Sep. 2010 and returned the cable box and modem on Sep 29 2010 for which I have a receipt and whose customer service reps acknowledged clearly shows in their computer system that I have returned the hardware. They have been billing me for service ever since even though I have contacted their customer service department an additional 3 times regarding the matter. Today, March 4th 2011, I received a call from a collection agency “Credit Protection Association” and see many similar complaints posted on several forums regarding these same circumstances. My next step is to file a formal complaint with the FTC about Comcast and the “Credit Protection Association” as such irresponsible business practices are clearly intolerable for such a large business.

I apologize for the inconvenience. You may also reach us at [protected] to speak to a representative. During the day you may experience a longer-than-usual hold time due to high call volume. Our center is open till 11 pm (Central time). I would recommend to call after 7 pm, if possible.

Thank you.

very poor internet connections & cable service. even worse customer service nobody can ever seem to help us get t& come to find are being charged for better service than what we have actually been getting for over 2 years. It, s all a big ### of crap!

I have been waiting since Oct. 2010 for a $250 rebate only to find out that the rebate is going to be for $200. After calling over 30 times and getting the run around I still have not received my rebate. Every month I pay my bill as expected but the cable company has yet to live up to their end of the bargain. I filed a complaint with the BBB and have not heard anything from them either! I can now understand why people get frustrated with these companies and go POSTAL on them. Not that I condone that level of reaction... I totally understand why! There should be some kind of help for the little guy (you and I) when these big companies lie to us and give us false hopes! I am so angry I could spit!

We moved to VA 6 days ago; Comcast was in our house 3 times in 6 days; everytime they leave the service go down. They keep sending unexperienced technicians who don't have an answer or don't know their business. We already received the bill for the month ahead including large installation charges. We still don't have cable/internet or phone line. Every techncian gives us different answer; customer service is awful. We spent hours on the phone going from one person to another; people hang up the phone or transfer to non-existing numbers. This is crazy... I work for telecommunication/cable services myself and know a lot about the industry and practices. Unfortunetely, my company does not provide services in VA. Comcast is the only option we have. they take the full advantage of the customers, customers time and money. Something needs to be done. I am hoping for some assistance from some agency. I will continute following complains and do whatever it takes.

I have talked to comcast customer serevice numerous times asking for help with filing for a rebate and have yet to find out how to claim the advertized $250 rebate.

I'm working on an expose' on Comcast. Can you contact me. firebird1683@yahoo.com

I am working on an expose' on Comcast. Would love to put you words in it. contact me at firebird1683@yahoo.co

I HAVE SPOKE WITH SEVERAL CSR FOR COMCAST, SUPERVISORM AND EVERYONE IS TELLING ME SOMETHING DIFFERENT AND PUTTING ME ON HOLD FOREVER
NOT REAL PLEASE WITH XFINITY COMCAST RIGHT NOW--READY TO GO TO ANOTHER PROVIDER

Two month’s ago, we saw a Comcast ad for Internet 2Go for only $19.99 a month for six months. We called them to order it and was told our bill would be $40 a month not $19.99, it supposedly wasn’t ” available in our area. There was not mention of any roaming charges. When I received my May bill it was $280, we have regular cable and internet services, usually $140 a month. There was a 460 roaming charge with internet 2go. I paid $200. This month my bill is $334.31, roaming charge is $110.00, plus as they put it “ghost charges for unreturned equipment” that they have been charging me for for five years. Each month is a different amount, which I was told I wasn’t being charged for, a lie

Between my wife and myself have been Comcast consumers for over 30 years now and are very upset with them.

I was told that I had to be home to cancel my service, though I have no special equipment belonging to them. (I have always had only the sub-basic cable.) So, I kept paying the monthly fee to keep my good name. Today, I finally had a day to stay home and made an appointment for the company representative to come out. He didn't come all day. When I called again, Michelle said, "Oh, you don't have to be home. They can do everything they need to do outside". REALLY?!?!?! Then why did they tell me in September of 2010 that I needed to be home? They told me the same thing when I made the appointment despite my protestations that I don't see why when I don't have any of their equipment in my house. Their actions cost me 11 months of fees that really didn't need to be paid because they could have shut off my service without me being home ($158.40) and one day's lost wages for staying home today ($70; Total financial harm caused me - $228.40).

Just spent 20 minutes on the phone with xfinity “customer service”. What a joke! Never even got to talk to a live person. I never thought anything could be as bad as adelphia, boy was i wrong! They have taken the annoying answering computer to a new level. instead of customer service reps they have hired programers to make sure that you get frustrated and hang up before you bother them. IT’S BACK TO direct tv for me! I am tired of xfinity not having any sound on the HD channels when the wind blows.

A tech was supposed to come to our house to install new equipment from our Comcast cable plan. The tech never showed, nor did anyone from Comcast bother to call to us and explain the situation or say we needed to reschedule or apologized for the no show. Called again, was assured that someone would be out next week to do the installation. Guess what, did not happen again and no call and no show. Called a third time, was told that someone would get back within four hours, how about we’re still waiting. Sometimes paying MORE for better services is so worth it when you avoid these kinds of problems. GO AT&T because COMCAST SUCKS BIG TIME.

I'm sorry that you are having problems with your rebate. I'm an employee of Bridgevine and may be able to get this issue resolved for you. Please email me your order confirmation number and any other information that you may have and I'll personally look into this matter for you.

Regards
Mark Ballard
mark.ballard@bridgevine.com

Two mercenary sales people came to my home to sell me a "bundling" and because my wife and I had talked about doing this, I signed up. The techs came and installed the service and left an e-mai;address that I did not choose, with a password that they did not give me nor the anwer to a key question to get my password. When I got on a chat room with one of their techs, I was told that the last 4 numbers of my social security number were invalid. I have had this number since 1956. Since the "bundling" was done we have had constant outages on TV and in the last few days on Internet Explorer. I also have a bill for $309 to pay for service and installation. I went to their office in Redmond and found at least 20 people waiting in line in a stinky lobby. Maybe they were there to complain. I may try again next week. - NICK

I called Comcast on behalf of my husband, Dr. Frederick M Isaacson to discuss a billing issue on 4/7/2011. On April 7, 2011 our internet service was stopped at about 1:10 pm TN time. I explained to Christine that my husband had discussed this with a Comcast employee earlier in the previous week on March 31, 2011 as our service had been abruptly discontinued at that time. The customer service representative assured Dr. Isaacson on 3/31/2011 that he had been overbillled by about $296.00 from 10/2010 until 12/2010. This Comcast representative then turned our internet service back on, on 3/31/2011 and said he would send Fred an accounting of the bill. This customer rep. stated that indeed Comcast owed Fred money. Fred did not receive an accounting of the charges and payments. Christine or Christina informed me " in somewhat of a tiff" on 4/7/2011, that I was not entitled to any information in reference to my husband's account as my name was not on the account. She also stated that it was unlikely that the employee from Comcast enabled our internet service on 3/31/2011. She stated she had an accounting of the prior history but I was not entitled to those records. She was rude, unprofessional and aggressive.

I was very disappointed with this service encounter.

Comcast overcharged my account and when i got in contact with them they told me there is nothing they can do for the next 7-10 business days. Now keep in mind my bill was $97.84 and they charged my card $343. No i have other bills to pay, no food or gas in my car and they telling me an ### out of luck. When asked to fax a report of incident to my bank so they could clear it in 6 hours instead they blatantly told me NO. And this is after i called at first and they told me call back because they computer not working, i asked to be transferred and they told me they can't do that either because the phones not working. I called back and they had me on hold for 10 min at a time. I am sooo disappointed in comcast it's ridiculous.

Ordered digital phone service on line, tech said no one told him it would be 2 lines and had to make another appointment. Appointment was made for today between 10:00 and 12:00 noon. I was called by Comcast TO CONFIRM (TWICE) this morning.
Tech did not show or call. Called Comcast again and they said they would call back in 30. min. At this writing, it is 3:40, I have heard from no one.

Comcast has always been a huge pain. They are effectively a monopoly and there's not a lot that can be done about them.

There are alternatives. Sadly, Comcast does have the best broadband in the business which you will need to keep or get --the good news is that it's not that expensive.

More and more networks are streaming content over the internet. As such, more and more device are out there for managing the streams. Check out Boxee, Roku, Apple TV. The latter two are great devices for Netflix which is improving they're streaming content selection. You can find TV shows and movies for a single, monthly price around $8 per month. You may not get a show that is aired last night that you can discuss at the water cooler the next day, but it will be available soon enough. You can also view past season episodes at your leisure. Needless to say there are tons of movies out there.

Also, talk to Comcast. The industry is changing and Comcast knows it. The days of them doing what they want are waning quickly. I've seen them give in more so than in the past on making deals with you on price plans. Unfortunately, they often will only make a deal for 6 months so you need to keep calling them.

If Apple ever gets their rumored subscription service off the ground, it could change everything such as ala carte pricing on channels that you want, not 200 channels that you don't need but are forced to take as a bundle.

I've had Comcast off and on for years. Last year I had hospitalizations and incurred many bills. I have called Comcast a couple of times to ask if I can make payments or pay the next month and the answer has been no. I have said I have medical bills that will go to collections if I cannot pay them. I am homebound often and the internet, phone and tv is my only way to the outside world sometimes. I know people who call Comcast and say they can't pay thinking up some lie and they get to make payments or simply do not pay the full amount of their high cable bill. They brag about this to me, knowing that I have been told I cannot make payments. Whats with the preferentail treatment to people who have a better sob story and their story is contrived?

Also, this weekend (10/29/11 and 10/30/11) I have woken up to find that my internet and phone service are not working because there is service repairs in the area. I recently upgraded my Comcast service because I cannot afford my cell anymore. I was told of a bundle deal where I could have a landline and "extended cable" plus internet for a certain price. My phone service has now been shut off for area service repairs three times in the last week. What if I had to call 911...whats with the constant service in the area that shuts off my service for sometimes hours? Also, when I upgraded I was told I would have "extended cable" I was looking forward to having CNN again, really the only station I wanted in this "bundle package deal" that sounded so inviting. When the Comcast guy showed up with the cable box and hooked me up CNN was not there for me..nor were any of the other fun and important cable stations...he told me I got another deal for less money and that the cable stations I was looking forward to cost more money. The sales person I talked ot on the phone when I accepted this offer and asked for it NEVER told me this..I was told "extended cable" was being purchased...no, it wasn't. I can tell I am going to cancel my phone and cable stations again. My internet and limited cable cost me nearly $70 a month. I got a deal for $112 a month to have my phone landline back plus "extended cable" I get cable tv stations I dont watch with this deal when I was expecting channels 1 to 99. I have no phone service when I wake up often. I feel I need my cell phone back for safety and emergencies. Comcast has gotten totally too big for itself...what ever happened to making customers happy and feel that their patronage is important. I dont feel this way about Comcast anymore. I am considering even going to another internet service.

Thanks for the no phone service sometimes, usually in the early morning hours when people in MY dangerous area I live in are lurking around committing crime. Hope I never need 911 when my phone is out. Maybe I need to be deprogrammed that Comcast is the only cable/phone/internet service around. shoulda got the free adapter from the government to get local tv stations without needing cable to be tuned in. I will be investigating my other options to be able to save money and pay my other bills while enjoying a phone, cable tv, and the internet.

Do not get fooled by the rebate offer that comcast retailers offer. You will not get your money. They make it almost impossible or in my case impossible. They will tell you to wait at least two months before applying for the rebate. What they don't tell you is you only have 90 to apply basically a window of 30 days.

Offerwire is a 3rd party company that Comcast allows to sell their services. Good luck. The staff is ruid and they will not budge.
If you want comcast by direct and don't get made a fool for rebates that are almost impossible to get.

I have had it! I can not take them anymore. So Comcast or should I CREEPS have done it again in the most spectacular fashion they can. Back in Sept., I received a bill, a whopper more like it of $225 dollars. Well I called them, ready to get angry as I always do. Yet the woman told me she was going to help, she was going to offer me $145 a month for two years. How dumb am I for believing this. In the same conversation she said, SHE SAID, she would go back and adjust my account. So I paid a chunk of it. I then paid a bit more and online my balance was 0. So when something says ZERO you do not owe anything, RIGHT, I mean I did go to college, so I know that ZERO = ZERO. Please, please correct me if I am wrong about this. Anyway, the next bill comes and guess what, your right, I still owed them money from before. I got on the phone and called them, again! So the man said he would adjust things, so I paid $61.89 to bring it up to speed. This is a very straight forward number, a number that would seem like it would take care of everything, PLEASE, PLEASE CORRECT ME IF I AM WRONG, I HAVE BEEN WRONG ABOUT MANY THINGS. So at this point, it just OCT bills, which they have no record of me paying anything, seems a bit sill to me. NEXT bill, well this is a whopper, they had clocked me on paper at $327 which is bad enough, yet online it was $477! So called and let me just list some of things they have told me, while saying that the billing is correct. They said that well when the balance was ZERO, there was other charges, past due charges that had not been updated. That the number that is online is actually not the correct number, it is the once a month paper bill. That they are sorry people told me the wrong info and did not make adjustments, well that second thing more me, but pay up. That I am wrong and they are correct. These are the same people who call on a Sat or even, EVEN Sunday afternoon. When they give me a credit or they do this or that, it is GUILT!

We need to come together people, this has to stop! Some one has to EAT IT and it is not ME!