Comcast / Xfinity review: comcast did not inform credit protection association that payment is made 103

Very Poor Customer Service, staff is often rude, constantly overcharging, producing unauthorized charges to un-suspecting customers, and falsifying billing statements to continue ripping off loyal customers!

I received the order after a week of purchase date, also having trouble to get the refund form, they said the form will be sent to me later, .there is only 10 days left, not sure i can get the money back

We have had a very dangerous situation for 48 hours now, and can not get Comcast to address it. A Fedex truck hit some low hanging electrical wires that run from pole to pole across our street. It blew a transformer and sent all power lines for electrical (Georgia Power) Telephone (AT&T) and cable (Comcast). This happened on Wednesday afternoon, 12/19. The Fire dept responded w police. Our power and telephone were fixed and back in 2 hours. Comcast however has a very different plan. There is at least 80 feet of wire that is shredded and dangerous sitting in our yard, and they have not showed up yet. We have been told repeatedly they would be here to address it. Its Friday morning, the pile of wire is still there...I have received an automated call telling they have "fixed" the service problem in our area! Really! We still don't have Cable or Internet and the dangerous wires are out there for all the neighborhood kids to play with. Good bye Comcast...

This is the worst cable service company, that I have ever known, don't get your cable or internet service from them!

Subscribed to 'triple play' for $99 - the company refuses to provide phone service and refuses to credit my bill for the service

Comcast sent out a tech to activate my phone service (part of triple play) after I've decided to switch over from verizon landline. I was not home so I asked my sister to be there to let him in. Imagine my disappointment when I came home to find that none of my phone jacks are working. Guy ran a line from my phone hub outdoor, dangling in my garage thru my living room wall via a hole he drilled, and attached to a splitter and wires he left lying on the floor. in my basement and crawspace my stuff are all over the place, my ceiling tiles were all moved and not put back. My original phone lines were cut and left hanging on the walls. It was raining and snowing outside and the guy left my phone box wide open with all the wires exposed. he didnt even reattach my phone wires so now I dont even have service on any of my phone jack other than the one he put in. He told my sister that the phone wires in my house is a mess. Thats rediculous. My house is only 10 years old. The phone was working fine up until last night, all the jacks had dial tones. Comcast need to get this corrected immediately or I will file a complaint with the BBB and the FCC.

I only had them for two weeks and immediately went back to my previous provider. I assumed once the new provider picked me back up, I could take the boxes back at my leisure.

In the meantime, I paid my other provider as if service had never been cut off.

Well...once I returned the boxes, I received a bill for $363.00 and within days a slew of messages from Credit Protection (boy, is that name an oxymoron). In the meantime, I decided to send copies of my bills from the carrier I've had since forever, showing I was billed and paid for the months that I'm being billed by Comcast. I've also sent a cc to all three credit bureaus as well as the county agency that oversees cable companies. In my case, it's Anne Arundel County Cable Television Administrator in Maryland.

Let's see what happens.

When installing cable for a neighbor's install, the so-called installation technician came on my property without my knowledge and damaged my property. Comcast executive level management should be fired for the incompetent level decisions to outsource call centers to other countries and for the outrageously poor customer service it provides to subscribers. Corporate greed will be the downfall of this company which is a joke. JOKE JOKE JOKE JOKE!

In February 2008, I was sold on the Comcast Triple Play under the guise of a triple rebate totaling $225. I converted my phone, internet and TV from Verizon to Comcast. In April, I completed the required forms and mailed them to the address provided. This is July 14, 2008 and I have yet to receive the rebate. The last time I checked on some web site (no longer can get there) was in June when the response was that they acknowledged receipt of my forms and that they take 4-6 weeks to audit and to process it. WHAT A SCAM ! What recourse do I have. The IRS has ruled that a rebate is not income but a refund of an overcharge. I want my overcharge remitted to me.

No one can tell me how I get the rebate coupons for $
99.95 Hi-speed internet rebate .
Order Confirmation Number : 6264189

I got ComCast in September of 2010 and said I'd hook it myself since the house was already set up for it. I got my stuff in the mail and tried hooking it up and it didn't work. So I called and set up and appointment for a few days later and the tech didn't show in the time frame he was suppose to, so I called back since I had made plans and couldn't wait. When I called they said they were sorry and would set up another apppointment and not charge me. So the tech came the next night and told me that it was the box that they sent me a bad box and that he has had alot of service calls for that issue. He replaced my box and then we had no issues until December 4. We were having our servive switched to a new house. I called and set it up to have it on at the new house on the 4 and when I went to hook up my tvs and cable, I get a message on my tv 'One Moment The Channel Should Be Availible Shorty'. Well I waited 30 min and nothing happend. So I called and got someone in the "wrong" department and they would transfer me to who I needed to speak with but instead I got sent back to the main menu. So then I tried to navigate that and got some guy that I couldn't understand and all he could tell me it could be another 24 hours before I have service but he would transfer me to another department that could try something else and maybe help. Well I got transfered once again. I spoke to a lady named Toni who explained to me that the transfer ticket was still open and I explained to her that my boyfriend had seen a guy out here at 4pm hooking up the wires outside the house. She then told me that none of my box information had be transfered to the new address and that I have to reactivate my boxes. So I gave her all my box information and nothing changed. So she said she had to speak to her supervisor and would call me back shortly. When she called back she aksed if anything had changed and of course it hadn't so she said she would have to speak to her supervisor and would call me back. I told her that they need to send someone out but I am not about to pay for someone to come out when this should have been taken care of earlier today. Well once again she called back and said the only time slot they have for someone to come out tomarrow is between 4 and 7. I told her that if they don't show or can't fix it I am going to cancel my service with them cause I'm fed up. She said I understand I would feel the same way and she will call me Monday to follow up and credit me on my account for a couple of days at my new address since she can't at this time because of the service not showing as active at this address. So I guess I will have to wait and see what happens. But at this point I am a very disatisifed customer and would not recommend them to anyone unless they are happy with the headaches of a very disorganized company thats doesn't know the butt from a hole in the ground. So beware if or when you get ComCast of long waits on hold for customer service and people that don't know how to make functional equipment and people that don't know how to set up service at a house on time.

While I was abroad the company called XFINITY Connect contacted my wife and told that one of our computer programs should be immediately installed. She paid them the money and nothing was made. When I came home I wanted to get a refund but I can’t contact this company.

does not work

Thank you for this Internet list of complaints. I too was a victim of deceptive practices. I called to quote services. I was asked to speak to installation for a confirmation and other associated fees for the service. I declined the advancing to the installation. I stated I did not want a credit check. The rep asked to call me back for a decision, I did say call in an hour and I would let you know if I wanted to be advanced to the installation department for credit check requirements. I found another service that was wireless and had tv also that I could get via a mobile link. I did not answer the call to confirm. After the hour i was flooded with three calls by Comcast, they were automated cancel the service calls. I did not cancel and called the company to make sure I would not get charged a cancellation fee for service I never ordered. I did not give out my ss# or d.o.b. The rep. said oh cancel with the directions on the phone, nothing will happen, no confirmation of an order that does not exist anyway. I did do the cancel on one of the three calls, it did not transmit, cute right. Soon after a Comcast white van was in the driveway. I did go out and nicely greet the service installer. I stated I did not order the service at this time. He was professional and did leave. Later in the week I got a credit check letter, with a credit score from two Companies acting as third party credit specialists for Comcast. The codes were explicitly that I gave no SS# or D.O.B. The reason is that I did not authorize this so they should not have had those two identification data streams for the highly advanced personal information protocol that this Business uses. This protocol is way to intrusive if you ask me, I am not rocket science, though when it sounds like a credit interrogation vs a standard credit check, I start to have major concerns. I am going to write the Agencies that I know of and let them investigate this third party group that got my information with out my authorization. This information is confidential and should not loosely be used with out consent for marketing and security deposit fishing. I am distrusting of measures of this. I am glad that I did not hook-up with them and have wireless options elsewhere. Again thanks for the 28 pages of concerns. I know I am not alone on this.

My complaint is against Comcast Cable and their tactics. I was receiving Cable, Internet, and Phone Service from Comcast. In February I switched my phone and Internet to AT&T. Comcast has continued to bill me at the same rate, and threatened to cut off my Cable if I do not pay their inflated bill. One of the Customer Service reps., literally hung up on me, after stating he would transfer me to someone who could help. Each time I call they repeat what is on their Computer Monitor. I have a letter from AT&T stating when my service was switched. So I am essentially required to pay Comcast for I service I do not receive.

I have sent a written complaint to the FCC, and also to Comcast. I am contacting their Administrative Offices in Seattle and Lodge another complaint. Comcast has the most rude Customer Service Reps., I have ever had the misfortune to deal with. We need more competition in this field, as their service sucks!

Comcast/Xfinity has a systemic method of lying to it's customers.
1. They tell you a price (verbally), but don't give you the contract details such as when the deal will end or even that it is a promotional deal.
2. They don't follow the promotional deal. Example: I was offered the Triple play, phone, blast internet and basic TV for $98.50 plus tax. I was never billed $98.50 plus tax because comcast simply decided that I would pay for something other than what I'd agreed to...my first bill was $242.23...my next two totalled $257.70.

Their explanation? We don't know what you were offered...
In other words, they will not provide a 'contract' or 'agreement' in writing and they therefore have the ability to deny that any agreement was reached. If you are very diligent, you might be able to point out that even the promotional price they refer to is not being met, but you are forced to depend on the supposed kindness of the technicians you are talking to at the time. Comcast/Xfinity is under no obligations to meet any contract...because there isn't one.

Recommendation? You have two choices: Bend over and take it with a smile, or put up an antenna and see what you can get for free.

BTW, going satellite is not much better. They're all a bunch of liars and there really isn't anything you can do about it...except put up an antenna.

Me? I think I'll go with the Antenna and continue to pay Comcast for the internet service. I'll loose a few shows, but not too many (HGTV and Game of Thrones, goodby). I'll still get the main broadcast channels, PBS and a couple of others (total of 40 channels, but most of them are...not desirable). I can stream some channels and wait for next season on the others.

The wireless network always drops. The router stops working and then takes forever to come back on. I call the customer service multiple times but they put me on hold. The minimum wait is usually 30 MINUTES to 45 MINUTES. I pay for 50Mbps of internet speed. But, we barely get 10mbps on a good day.

Did you file a complaint with the FCC or the Department of Consumer Affairs in your state? If not, you should. Otherwise, they get away with murder and theft. I'm told that years ago (15 years plus) they were the best. They need to be put out of business and Brian L. Roberts (the CEO) should be homeless! Take the proper steps to bring them to a end.

My DVR went bad. I scheduled an appointment for my day off work for a technician to come out and replace the DVR box. The technician, Alfonso, who took this "job" until he can do what he wants to do, and apparently has not been properly trained by Comcast, took my DVR box and replaced it with a small black "box". I even commented that this is a lot smaller than the previous one. I was told that it would a while to come up and he never tested to see if the DVR was working. It was supposed to connect within 45 minutes. Alfonso said that Comcast c schedules the appointments close together so he has to leave. After more than an hour, we called back customer service and through checking the numbers on the bottom of the equipment, were told by Brandon/Customer Service that this was NOT A DVR but a regular cable box. We requested that the technician come back and bring the proper equipment and was told he cannot. We asked for a supervisor. The person getting on the phone identified himself as a supervisor, Jaime, said there is nothing that can be done other than scheduling another appointment at COMCAST's CONVENIENCE. I advised him that Comcast needs to correct its mistake and send someone back here either today (Saturday, March 15, 2014) or tomorrow, Sunday, the 16th. I was told by Jaime that was not possible. And if I cannot take off work, they can schedule it for next weekend. Bottom line, Comcast sendsin a refugee that hhasn't been trained, screws up the service call, takes the existing DVR, replaces it with a box, and then I should take off work (and lose money and productivity) . I told Jaime that taking off work was not an option - JAIME HUNG UP ON ME.

We called back and got a Jose, another supposed supervisor, and again could get no relief. I asked to have the DVR delivered to my work and she said no. She then said that if they gave us another box, I would have to take it up with billing and they would charge me for the "replacement" DVR. I couldn't believe what I was hearing. So they basically stole my DVR that I am paying for and then want to bill me for another DVR. I also requested a credit for the time that the DVR is off and Jose said I will have to take that up with billing. I requested the corporate mailing information and they said they were not allowed to give it out.

In summary, the technician was incompetent and TOOK MY DVR that i am paying for, replaced it with a "cable box" which he called a new smaller DVR b ox, did not test it, and left the job undone. The first supervisor Jaime hung up on me. The second "supervisor" Jose said she can't promise anything AND WANTED TO CHARGE ME FOR ANOTHER DVR BOX and that I could take it up with billing. Basically saying "f*** you" but not using those words. If the so-called supervisors have no abilities to resolve issues, they should be cut from teh payroll as useless.

What a business model - screw your customers! We need some real competition in the cable industry.

I'm writing this in the afternoon on Aug 21, 2007.

THE SITUATION...
I called Comcast on Aug 13, 2007 (8 days ago) and reported that my Cable TV service was unusable. I have three Comcast cable boxes and have no usable service on any on them. I reported that there is some error-laden signal present on the cable but it's too error-laden to produce intelligible video images and sound. The video is so error-laden that the picture either freezes solid or has so many pixilation’s and split screens and delays that images are not recognizable. The audio is mostly silent with half-second bursts of unrecognizable sounds intermittently popping through the silence . The signal is so bad that the cable box sometimes switches channels by itself -- apparently, it's searching for a signal it can convert to a picture and sound.

Comcast's Response...
Comcast's response was "Oh, that's not good. We'll send a service tech out to your home seven days from now." I responded that seven days was outlandish and that they had to respond more quickly than that to a service interruption. Comcast's response was: "That's the earliest we can get there".

On Friday night-- after four days of no TV service -- I called Comcast again and complained strongly that I wanted my service restored ASAP -- today, not in a week or more. Comcast responded that they would send a service tech out first thing Sunday morning.

On Sunday morning, a tech arrived and checked things out. He reported that the signal had thousands of errors per second and that the source of the problem was Comcast's cable, not any of the connections to my house or in any of the cable boxes in my house. The tech said he had to place an order with the "lines department" to fix the signal problem. I asked him to expedite that order as Sunday was my sixth day without service. He said he would. I asked if I needed to do anything to follow this up. to make certain it happened. He said "no".

On Monday morning, I called Comcast service anyway. I wanted to make certain a repair order had been placed and that someone would arrive to restore service. The Comcast rep checked and reported that someone would arrive at the end of the day to fix the problem.

On Monday afternoon around 4:00pm, I called Comcast service again and asked them to confirm that a service tech from the "lines department" was scheduled to arrive and fix the problem. The Comcast rep assured me that a tech was scheduled to arrive between 7:00pm and 9:00pm and that he was from the "lines department". I asked for the ID of the service tech who would arrive. The Comcast rep said the tech's ID showed on their screen but they were not allowed to provide that information to me.

On Monday night at 9:15pm, I called Comcast and asked where is the service tech who should have arrived between 7:00 and 9:00pm? (The service tech did not call to say he was delayed or to provide any status.) I got some gobbledygook response from the rep and asked to speak to a supervisor. The supervisor apologized that the service tech did not arrive and apologized that the service tech did not call. The rep said the service tech only completed half of his assignments and that he didn't know why. I asked him to escalate my problem up his management chain and get someone to restore my cable service. The supervisor said someone would call me back shortly (Monday night).

No one called.

On Tuesday morning, August 21, 2007, MY EIGHTH DAY WITHOUT SERVICE, I called Comcast service and asked to speak to a supervisor. I reported the situation, the fact that I was in MY EIGHTH DAY WITHOUT SERVICE, and summarized Comcast's failed promises to restore service. The supervisor, John, evidenced no surprise that I was in MY EIGHTH DAY WITHOUT SERVICE. He said that Comcast service repairs normally take between 7 to 10 business days. Let me repeat the supervisor’s statement: “COMCAST SERVICE REPAIRS NORMALLY TAKE BETWEEN 7 TO 10 BUSINESS DAYS”. You sure don’t get that type of information in their advertising, do you? The supervisor then assured me that someone would be sent to restore my service today. I asked what time and was told that they didn't have a time. When I asked why I couldn’t get a time, the rep said I did not have to be at home since the repair did not involve anything inside my house.

It's now Tuesday at 5:00pm on August 21, 2007, MY EIGHTH DAY WITHOUT SERVICE. I have no confidence that anyone will arrive to restore it.

AND COMCAST WANTS TO BE MY TELEPHONE SERVICE PROVIDER!?!?

N O T A C H A N C E!

I called Comcast service at 5:00pm, went through their various menus and waits, and, when the rep came on the line, I asked to speak to a supervisor. The supervisor came on the line introduced himself as Michael and promptly dropped the call. I found myself talking to a dial tone. Wouldn’t you think the supervisor would attempt to call me back? They’ve got my number. I have to give it to them each time I call so they can call up their records. But no, no call back. I tried calling Comcast service back and, for the last ten minutes, all I can get is a fast busy signal.

As I said above, it’s MY EIGHTH DAY WITHOUT SERVICE. I still have no cable service and no confidence that anyone will arrive to restore it. The only thing in which I’m confident is that no one in Comcast’s management gives a ____. They’ve done an admirable job of insulating themselves from their customers. Our only answer is to stop giving them our business.

I called xfinity to get a charge taken off on my bill that I didn't make and all I got was the run around was beyond pissed and told Eric ID number VAA manager I there was an order that I didn't make the order was a tech.charge the charge that I located my My wifi to different room in the house and it didn't happen and said come back was It on your profile and Eric was giving me the run round on how he will not take that charge off and that It's my fault and wanted me to swallow the bill and to me that is not good customer service on telling there customers there a liar and not even investigate on what I ordered I feel unappreciative and made a big mistake on getting xfinity Tv looking for other options for home entertainment

so what exactly were you charged for? i could not follow your story.

Comcast
www.comcast.com

As an intro rate was about to expire I got a call from Veronica. She told me about the digital package and its intro rate was actually lower than the rate I was at currently. I made a point to ask her "after the intro period what will I be paying" her response was "less than you are paying now" 6 months later I get a bill $40 more than before and $30 more than I was expecting. Comcast customer service wouldn't help. Basically they said I was being charged what their computer said I was suppose to pay and they wouldn't do anything.