Comcast / Xfinity
Reviews and Complaints

On June 6th, I moved to a new home. I than called to have my service installed. Was told a technician would be out on the 11th. Long wait but no choice. A tech arrived stayed 20 min said there was no connection and left. I then called and was given a new date on the 14th. Still no internet and waiting. The technician showed up, looked around and said I am over 300ft and need a buried line but will set up a temp pole which will take 6-14 more days. After 10 days I called and another technician showed up. Said its over 300 feet and he can't give me service. Almost over a month and called in, the guy on the phone said everything was good to go, just need to pick up my equipment. On 29th I picked up my gear and went home to hook it up. Nothing worked, the service had not been done and there has been a delay on my installation. On July 1st, 2022, a tech arrived before the appointment then called me and said it's impossible because it's going to cost $35,000 to do the work and said he will tell them to cancel my account. I've been a customer for 10 plus years the house in front of me has xfinity, I'm 724ft from the box my girlfriends house is 682ft from hers and she was able to get connected. Still no service and xfinity gives me the run around. I need internet for work and have lost out on money.

Ever since install in late April 2022, nothing but service disruptions. Very unhappy with Xfinity, about to cancel your sorry service.

Every week the internet and tv service is not available. Sometimes a couple of times a week. Now today June 29th the internet and tv has been down for 7 hrs and still down.

I contacted Comcast because I felt my bill was becoming more than I could afford. Rep gave me what he said was a cheaper plan saving me around 40.00 a month for same services. Well unknown to me that discount was for cutting out my home phone service which I thought I was keeping in my triple play plan. I never wanted my home phone service cancelled. Today I discovered I have no home phone service, contacted Comcast and find I cannot get my home phone number back unless I get a cell phone. I had no choice because I need my home phone number and did not want it changed. I had to get a cell phone thru Xfinity to get my number back. I don't know how people can do business this way. Total scam and mislead by the rep who was going to give me a discount for more channels etc. Will be leaving Comcast soon as I can.

On April 5, 2022, I had my home phone ported over to another cable provider. I called Xfinity to inform them to cancel my bundled service. I turned my equipment in at UPS on April 11. I received a bill from Xfinity to pay my final bill of $48.46 and I paid said bill. Here it is June, and I've received a bill for $192.12. I asked them to terminate my service on April 5. Today I spoke with Stephanie who informed me that whomever I spoke with to terminate my service did not put that in the records and she cannot go back and edit it. I informed her that I no longer had Xfinity equipment and was with a different provider. She told me that because there is no record of me requesting termination of services, even though I turned in the equipment, I'm still responsible for the May bill. There is a record of me porting my phone, calling Xfinity, turning in all of their equipment, and paying a final bill. But because their rep did not put the order to disconnect the service during that phone call in early April, they cannot, or will not go back and make the effective day of termination an April date. Please help me resovle this.

I have not had internet for 4 days. I keep calling and am told the same script that there is an unforeseen outage and that they are working on it. I have also been told that someone would call me back an hour or so later multiple times to check in and they have not. I have been told that they are working on my street, when they are not. They have been very dishonest and not at all helpful when I contact customer support.

On 6/16/22 I had home security installed but I was told by the installer S. Colston i needed an Xfinty modum in order for my serivces to work i agreed. However after that he ran into an issue but I was giving a number to call once the issue was fixed. I was told him or his supervisor would come and complete the job. I called the number i was giving the next day and was told it was a dispatch and they could not send someone out to complete my services. All afternoon I was getting transfered from one department to the next. Xfinty was trying to charge me a $100.00 to complete my install when the 1st job wasn't completed. I finally got a supervisor by the name of Diego ID#109954 who promised to waive this fee and give me a call on Sat morning to schedule the home security since I had an internet service ticket open from 6/16/22 home install messing things up. I never recieved my callback like promise but my internet text was awesome Ducan he went over and beyond he fixed the situation and also got me in contact with his supervisor David. David did what he could do even though I still had to call Xfinty today 6/20/22 I apprecaite these two guys.

I moved in on 04-7-22 in my new home. I contacted Xfinity because they always was great at my last area. No problems. I got my cable installed by a Tech name Farro he installed my cable in 3 rooms and Wi fi. About 2 weeks later I was laying in my bedroom when the cable box said Channel 322 which the remote was seating next to the bed on a table. So I knew I didnt change the channel. The next thing the T.V. in my room cut off but came back on. My cable or WiFi was not working for 6 days total. But by the 3rd day I saw my technician coming in the neighborhood but he leaves in my neighborhood. I flagged him down and told him the problem I was having. He came in and checked the cable and said your cable and Wifi shows it was find. But we're having a national outage, a Surge mines at my home is not working either. So I asked if he could check my living room T.v because it wouldn't turn on it's just black. He checked it and advised me my T.V. was damaged. I contacted the Insurance Department and they admitted that it was a Surge but refusing to replace my T.V. which one day I called and the lady thought I was another customer and said o they didn't bring your new T.V.? So I guess race is now a factor.

In essence, my internet was out and I needed Xfinity to intervene. I got a call from an outsourcing Filipina somewhere in Cavite, Philippines and the matter was solved quickly. So far so good. Then she returned to me online via Facebook Messenger after her shift, having my name from her files, and asked me if I could help her with medicine she needed for psoriasis. Since I suffer from this ailment also I told her I may ask my dermatologist if he could prescribe an extra tube and I would send it to her. The next day she insisted on having instead cash. The following day I was contacted again by her with a request for help with her electric bill. I told her she should ask her colleagues. She replied that she had but the amount of $50 was too steep for most.

This looked like a scheme she must be pulling on Xfinity customers, using the outsource service for personal gain. I was right. By further probing I learned that she is 20 and has a boyfriend in the Airforce. The boyfriend took over the chat and, laden with f-words told me to go f myself when I had asked her why did he not chip in for her essential needs.

I would like to tell Xfinity to fire this young lady

RITEZIEL DORETHY CABOTAGE GONZAGA

for extortion of Xfinity customers who are being bullied into paying for her and her boyfriend's utility or medical bills and who knows what else.

First off i’ve been a member of comcast since july 8th 2016…my bill wasn’t to bad between $110-$190 a month.. That included the fastest wifi, a monthly payment for my apple ipad, plus 200 channels of crappy shows and a landline. On april 12th 2017 my bill was $143, on april18th 2019 my bill was $183.55.. Then on april 18th 2020 my bill jumped to 346.48…my next monthly bill on july 23rd 2020 was $582.26 then it averaged around $196 to $246 from sept 2nd 2020-july 3rd 2021…I didnt understand why I was being charged so much…my last payment to them was feb 23rd, 2022 of the amount of $545.63.. They are trying to tell mei owe them another $700 for who knows what…so from jan 2020 to jan 2021 I paid comcast $2,567 for a years worth of crappy wifi and cable…this doesnt even include my mobile account I have with them…they are robbing people dailey and no one can stop them…

I moved to an address that did not have xfinity service. I have been a customer for over 9 years and they stated they would install the new service line which was estimated at 1000ft for free and it would take 60 to 90 days. It has now been over 5 months and they cannot get their stuff together. I have had agents give me two estimated completion days that have came and gone. I was quoted just another week and that came and gone. Their agents cannot get on the same page. I have had to repeatedly state the issue and have had multiple different answers or no answers at all. They even stated I needed to go to a local store to sign an agreement. I went and the store stated they could not do anything. Absolute worst organization of customer service. No consistency and no right answers. Still without any construction being done on the new service line and went through 5 departments today and still no answer.

We were surprised to find a $74.99 charge for a pay-per-view boxing match on our account. It was the HD Davis Vs Romero fight on 5/28/2022. We are retired and there are no other people besides my wife and I that have physical access to our Cable boxes and remotes. Talking to Xfinity's customer support was no help. They insisted that we did view the fight. We are not nor have we ever been sports/boxing fans. I voiced my concern about the security of their equipment if someone can order pay-per-view stuff without being physically present. That fell on deaf ears. We have been customers of Comcast/Xfinity since they bought out the AT&T Broadband franchise 18 years ago. We are losing confidence in this company and their technology's security.

On MORE than 8 occasions in the last month I have tried for resolution on MANY issues. I moved, had problems with Xfi pod and returning it. Problems with internet speed. Problems with getting my name on an account. Problems changing address. Problems transferring mobile to new address account number. AND AD INFINITUM...it NEVER ENDS. AFTER more than 10-12 hours on the phone, via chat and in person locally, I STILL have problems and now cannot even access my mobile account. I am ready to file a lawsuit and would hope that someone will provide me with the help I need WITHOUT hours and hours more wasted of my time. I am so unbelievably disgusted and there is NOTHING I can do! I have no alternate provider to choose from.

A DISGUSTED CUSTOMER,

Melissa Plourde

[protected]

[protected]@aol.com

The outages in May alone have been totally unacceptable. Outage on May 13th 3.5 hours, May 23th 6.5 hours, May 27th from 9:14 am and still going on as of May 27th. Lost another day of work due to faulty equipment.

I have a right to know why my contracted services are not working properly. Customer service if you can get a person does not and will not tell me why or how long these outages are going to last. I am loosing earned revenue each time the internet goes out. I still pay my bill on time but my services are not.

I want to know why and when these outages are going to stop or if I need to take my 20 year business somewhere else.

Terrible customer service, terrible respond time, too high of bills with contracts attached. No ethics, no honesty, and no results.

Driving Erratically. Entering exit lane at double white line trying to cut into cars then yelling when he couldn’t cut his way. Stopping on the highway to argue. Not safe

CSLB: 1047658

ALCO 7821

We have tried multiple times to replace a phone and instead we have two phones where one is not activated and sitting on our table and the other is not used because it doesnt work correctly. For the past two weeks, we spoke to Essis, Ron, Skye (the rudest rep), Joseph and 4 others with absolutely no resolution. They all stated they would call us back and that does not happen. We are frustrated with the lack of customer service and ability to have agents help when they cannot.

When we do call customer services from our phone, we cannot authenticate our services because the phone number belongs to another address.

On 5/7/2022 I cancelled my cable TV and upgraded my internet speed. Since I called on the day the billing cycle starts, I was told my next bill would be at the lower / new service charge. This never reflected on the app. I called a week later and was assured this would be corrected. I also never got the upgraded internet speed. App shows internet as "pending activation". Today I contacted Comcast again. No help. I was told to call my bank to dispute charge. I did. Bank needs transaction to post. I will call again once it posts and dispute it. I also filed an FCC complaint.

My internet is not working. I have had Xfinity for about a month. I have contacted Xfinity at least 20 times over the last month because the service is not working. I have called emailed and texted. When a tech finally comes, internet works a short time and stops. I have looked for an alternative provider, but Xfinity has a monopoly in my area. This is why antitrust laws need to be enforced.

There is a Comcast Xfinity power box at 224 Jamestown Jonesboro, Georgia 30236 that is in serious need of repair. It is a safety hazard. There is a cord extending from the box and strewn down the street covering 50 or 100 feet.

I've reported this safety hazard many times with no success. Today I called their

customer service number [protected] and spoke with Angel and Cristina. I get the same run around each time I call. I've called several times about the exact same problem with no success. Please help. Someone may hurt themselves.

In the past month, I have been billed for at least 6 on demand movies I never ordered as well as 2 channels being added that I was billed for that I never ordered. I have spoke to too many agents to recall, I'm credited, but they have yet to resolve how these purchases are being made. I deleted all other users on my account except for my wife and I. Also have 2 step verification so if someone tried to access my account I receive a text message which I have never received. So how are these orders being made, and by who? I've also set up a pin on my cable box. These orders are all coming in while I am sitting in front of the only TV that has the on demand feature, usually while I'm watching it, and sometimes while I'm sleeping. The cable box is in my bedroom, the remote is on my wife's nightstand.

My name is Monique Wade and I had a 1245 pm appointment today, 5/22 at your 18701 East 39th Street South suite b, Independence, MO location; to discus my bill that has increased. After waiting till 1:29 before someone even got to me, your agent says there nothing she can do I'm getting the best deal. There's no promotion I just have to deal with the increase. Just wanted you to know that my contract is up in September and I will be going else where since there's nothing you can do for me. She was rude and acted like I should be honored for the service you provide at any cost. No thank you I look forward to parting ways with you and going somewhere that I'm appreciated it