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Comcast / Xfinity Complaints 986

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11:54 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Comcast gave a deal on their Business class internet. Although the service is constantly interrupted for servicing of the lines, they have more or less been reliable. This Christmas, they decided to give a rate increase. They said it was in the fine print of my November bill, although I could not find it anywhere. I spoke to TASHA in their customer...

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11:49 pm EST

Comcast / Xfinity xfinityoffers.com scam contract fraud

Purchased a comcast service from these guys. they offered a free comcast certified modem. after ordering called comcast to schedule install. they asked which modem i am getting. i mentioned the model with offer. they said that modem is not going to work. they need a docsys 3.0 modem instead of docsys2.0. the modem is not free as mentioned. they ask for 119.95 and will give back 100 as mail in rebate after 14-16 weeks. 19.95 is lost in s&h. so, i shell out money and am stuck with the wrong modem. i will need to spend another 80$ to get the right modem.

Comcast contract fraud! in 2009, comcast sent our tiny non-profit multiple, compelling offers for “special non-profit pricing” on high-speed internet. we were losing our old isp to a corporate merger (they offshored 80% of their sales and support staff within a year to compete with comcast). unfortunately, the whole comcast experience has ended up becoming a nightmare in which various external contractors lied, and internal employees fraudulently modified the contract we’d already signed, then posted the counterfeit in their internal system. only a company that is totally corrupted from the very top can behave this way. clearly the cancer has spread through all of comcast’s labyrinthine departments.

That was blatant fraud and outright illegal. comcast doesn’t care. no official response whatsoever to multiple complaints (they don’t even really have a way to report illegal behavior, which says a lot). we get more returned calls from african dictatorships! unknown to comcast, because we often deal with war criminals, we keep *really* serious records and notes; in this case, we have mathematical proof (a cryptographic signature) that they swapped in a fake for our original signed document.

It got worse from there. their overall “business” customer service is an affront to decent business practices: you experience more “bouncing around” than a basketball. need something? forget it! they’re not even competent enough to sell us new services they keep sending us “special” brochures for. and yet, their unfortunate front-line wage-slave support employees (many in mexico) still have to cheerfully read that script at the end of each call: “is there anything else we can do for you today?”

We won’t do any more business with them: they’re blatantly sleazy corporate criminals who are willing to lie and cheat, even steal from small non-profits (and all of their residential customers may want to wake up too). just this past week, two callers from our office trying to fix a very simple problem on the phone spent a total of 155 minutes(!), mostly on hold (we kept count). over all 6 calls we placed, we experienced 4 disconnects during the inevitable transfer and only 1 out of 14 promised callbacks ever actually happened. and yet, no resolution!

Comcast is a great example of everything that’s gone wrong with corporate media multinationals in the post-reagan deregulation and convergence (read: monoplization) eras. besides being wildly overpriced for what you actually get, the company rates an absolute zero on almost any axis of measurement. if you gave comcast the who’s standard mental heath evaluation test, it would definitely be rated as a “psychopathic” (corporate) individual.

We give comcast a “0′ (lowest possible rating). caveat emptor.

On calling these guys they ask me call broadband offers who says they can’t do anything about it. each one forwards me to the other guy ! be aware of these guys !

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7:50 pm EST

Comcast / Xfinity rip off

Xfinity tells you they have the best costomer service and will fix your problem or will give you a credit on your next bill. SO full of Crap they are on that. I have had this stupid cable w xfinity now for a year and my ondemand feature NEVER hardly works. It freezes up and then never lets you back in. You try to reboot and sometimes you get lucky but 9 times out of 10 you have to wait for xfinity to fix it which takes hours or days depending on there techs if you can reach one you can understand that is. We have had nothing but hassels and missed shows due to this stupid xfinity. It was a hell of a lot better when comcast had control in my opinion.

Xfinity has done nothing to help w complaints comsumers have and have done NOTHING to solve there so called NATION WIDE ON Demand problem. What they hell are we paying them all this money for if they can’t even get things working properly after almost a year now. As soon as my contract is up Im canceling due to extremly POOR customer service and because they NEVER solve any problems and still make you pay FULL price every month. WHAT A RIP OFF Xfinity is.

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fergie8143
Monroe, US
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Mar 06, 2012 4:39 pm EST
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Comcast/Xfinity really ? Cable and internet working this morning and then suddenly stops. No reason. Call and what they can send someone out on Thursday, this is Tuesday. Really I pay 185.00 a month and have had comcast for over 10 years and thats the best that they can do. I work some from home so this is a major major thing for me but they dont care they just do what they do. I would change but really to me all of them suck.

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Anita Hamilton
Elver, US
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Aug 13, 2011 12:23 pm EDT

Five days and many phone calls to their service to have a technician stop by and splice our line. The day the technician arrived, we looked at the work order and it was "new" the fifth day. He indicated that he was in the area the entire week and had he had the work order -- would have been there four days earlier. These providers truly do not care about their customers.

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Lonny Villarreal
Pasadena, US
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Apr 29, 2013 1:40 pm EDT

I made payment arrangements but still my services were interrupted TWICE. I had to pay AND call 4 times for my services to be restored. The 3rd representative lied to me after I told him that I wanted to talk to his supervisor..."Oh, the supervisor just stepped out." ...###! I plan to switch my services over to Comcast's (Xfinity's) competitor and file a complaint with the Better Business Bureau .

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tttreebar
Santa Clara, US
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Dec 05, 2011 8:03 pm EST
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Service advertises that they automatically give you $20. on your account if they are late for an appointment. HA! You gotta telephone, listen to recording, push number button, push another then sit on hold while listening to this recording "Thank you for your patience. Your call is important to us. After about the 20th time I hear this, I scream at the recording... "I have no patience!" Am I weirrd or what?

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3:24 am EST
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Comcast / Xfinity didn't get rebate

Purchased new Comcast services (Triple Play Offer $200 Amazon.com Gift Card). Ordered service 4/18/2011, submitted necessary materials which were received on 6/6/2011 (certified mailed on 6/1/2011). Never got anything. It is now November 16, 2011.

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Update by RarelyComplain
Mar 29, 2012 8:24 am EDT

I called the number above and they promptly issued amazon rebate. But that was 5 months ago. I'd try that number.

Update by RarelyComplain
Nov 23, 2011 8:34 pm EST

Multiple phone calls and e-mails and no response. They coerced me into purchasing services I didn't want on the hopes of that rebiate. That is fraud. I will notify Comcast and Amazon that I will file a small cliam against THEM. This is FRAUD and PHONEY. DO NOT BELIEVE their so called responses ...this is a flim flam. I will get my money- one way or another...You don't screw around with people like me. I am contacting lawyers right now.

Update by RarelyComplain
Nov 17, 2011 3:44 am EST

Have read other posts and have sent a note with pertinent info to csr@aceller.com Will report what they do.

Update by RarelyComplain
Nov 17, 2011 3:31 am EST

There was NO telephone number or website to indicated on the form or in small print where to contact them.

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thanks226
Los Angeles, US
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Jun 27, 2012 2:15 pm EDT

Send email to mvivero@acceller.com

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followJoJo
US
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May 17, 2012 6:57 am EDT
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I just called their customer service [protected] and the agent open a ticket and gave me the ticket # and said someone will contact me within 48 hours. I am very skeptical about his response but can only hope that is true. I have tried to email the ActiviationCenter.com and never got any response back. It's been more than six months since my activiation thru them. I did not recomment people going thru company over the internet. This company actually mess up the date, the AT&T installation actually came a week later than the schedule date. So the schedule date was not in sync. Go to Best Buy or Costco for service activiate. They are very reliable and you have a live persont o talk to.

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porters
Aurora, US
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May 08, 2012 2:04 am EDT
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I called the same # above, he says they will email rebate immediately. It should have been sent weeks ago. he doesn't know why automatic system didn't send it. I think they are just hoping people will forget about it or never bother. Seems a bit fraudulent to me. I received the email, time will tell if the rebate codes will work.

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ZoeFEher
San Diego, US
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Mar 29, 2012 7:15 am EDT

Still waiting for my rebate. Any suggestions?

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Timothy J Hine
PL
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Nov 23, 2011 8:38 pm EST
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Send my credit card information to me at wapeamzy2011@yahoo.com

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Customer Service Team (Digital Landing)
Miami, US
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Nov 17, 2011 2:23 pm EST

Please call Client Services at [protected] to inquire about your rebate. We apologize for any inconvenience you may have experienced. Thank You!
Customer Service Team
Digital Landing

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9:42 pm EDT

Comcast / Xfinity not upgrade

I recently received a notice in the mail entitled, “Important Action Required:” which touted your latest network enhancement (whoopiedoo). As I read further, I was informed that I had to order digital equipment in order to continue to receive certain channels I was able to receive prior to your “enhancement.” What? What an oxymoron! This “enhancement” was said to provide with more HD channels (Oh, wonderful). What a surprise. Before the “enhancement, ” I was able to access numerous HD channels, which I now no longer receive. After reading the fine print on your notice (always read the fine print, because that’s where the “gotcha” is located), I discovered, (aha!) that I can receive these HD channels if a rent an HD box. That does not equate to an “enhancement” for me, rather it sounds like a ruse by Comcast to bilk more money from its customers. As a customer on a fixed income, I am not a happy camper since I now have to pay more to get what I once had without your “enhancement, ” or I can choose to continue to receive less quality with your “enhancement” that you have excitedly hyped. You would do well in Washington. Your selling points and end product are not compatible, and they remind me of the 535 dolts telling me what’s good for me and that I should like it because they say they know better than I do.

Now, I have more equipment cluttering the area around my TVs, I have poorer quality reception, and the remote for the Set-Top Box is not as simple to operate as was my TV remote. Since I think your “enhancement” is a load of bovine excrement, I am exploring other options for my TV viewing.

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NotaHappyCamperin Fla
Palatka, US
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Mar 10, 2012 7:28 pm EST

I am totally disappointed with Comcast's new Xfinity service. What was once a simple connect has become cumbersome with less than stellar results.

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2:10 pm EDT
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Comcast / Xfinity comcast has wronged too many, i've started a petition

I have started a petition for all of us who have been frustrated and wronged by CON-cast/Xfinity, (you can put lipstick on a pig...) and I plan on very SERIOUSLY following up on this. I promise to put my effort in to the following states, NJ & FL, and I need volunteers to use our signatures to do the same in their respective states. PLEASE CHECK IT OUT AND JOIN! If you can't commit to mailing out the signed petitions to your gov't, simply click and sign and make your voice heard!

http://www.change.org/petitions/cable-phone-customer-voice-one-voice-many-people

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7:17 pm EDT
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Comcast / Xfinity billing and contract

At this point I am ready to just cancel my service and head back to dish network. Two weeks ago, Greg Okwodu came to my door promising service for 89.99 for the triple play. There was to be no installation fee and 100 credit to switch my service to Comcast. This was to include HBO, CINIMAX, Showtime and Starz for two years at the low price of 89.99 a month. I was also told that this would be inclusive of the 7.00 wireless router fee. All of which I made sure that I got in writing on a contract from Mr. Okwodu. So...two weeks later and 10 - 15 calls to everyone and anyone here is what I have:
1.I have the Comcast triple play billed at 109.99 (20 more a month then I have a written contract for)
2.I have no working cable or home telephone service since the date of installation
3.I have a door to door sales man who won’t call me back
4.I was charged 59.95 for installation.
5.I was charged 7 for the wireless router (which is not even operational)

At this point I remember why I left Comcast in 2007...
No one is able to help me at 1-800-comcast because I dealt with a direct sales associate and no one is able to get in touch with that associate in order to help me. But this is crazy…

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11:15 pm EDT

Comcast / Xfinity highly disappointed

I called to connect internet service on Sept 21, 2017. They set up a self install on Sept 22, 2017. The tech came out and informed me I would half to set up a "professional install". I called Comcast as soon as he left. I told them I would have to get permission from my landlord in order for them to drill holes. I then asked YOUR Comcast representative what I should do at this point. She instructed me to "cancel this order" and to "send back the modem once it arrives UPS". SO THAT IS WHAT I DID. I cancelled my service and when the modem was delivered Friday (2 or 3 days later) I sent it back. They told me if I had to do a professional install that the tech would have a modem so there was no need to keep the one that was sent. AT THIS POINT: I had NO installation. NO service. And NO modem. When I received my first bill I called to confirm that this account was closed out and I never received any kind of service. (Except for the tech who came out to hook up the cables for self install, WHICH is FREE) The Comcast rep agreed and confirmed I owed NOTHING and they looked forward to me calling back once I got permission from my landlord. I thought nothing more about this.
I finally got approval from my landlord. I called Comcast Sept 29, 2017 to set up my internet service. The Comcast rep informed me it would be a new account because the other one had been closed out. I was told my bill would be $42.41 per month and I would have a ONE time charge of $29.99 for my install on the first bill. They scheduled an install. The tech came Monday Oct 3, 2017 and connected and installed everything for my internet.
Wednesday Oct 5, 2017 I was doing my personal bills, and wanted to clarify my amount due every month and what my due date was, so I could add it to my budget. I thought I would use the "live chat" help since it was just a quick question. So I thought...
The first person said I owed $130 and I was 60 days past due. I spoke to FOUR different people. All of which told me that the person I was being transferred to would be able to see the previous messages so I wouldn't have to repeat myself. THAT DIDN'T HAPPEN.

I have had actual service for three days and I was charged $130? I understand you bill a month in advance so I figured my first bill, including install, would average $75 or close to that. I haven't even lived in the state of Georgia for 60 days, so how am I that far past due?

So I have spent the last 2 days on the phone and through live chat trying to figure out what went wrong. I finally spoke to BreAunnia ID#35824 in the Hazlewood MO Billing Dept who was able to help me. She stated how I was being charged TWO install fees. I was only informed of one at the time of service set up. She said my billing was billed twice. For example: They sent out a bill when I connected service on Sept 29, 2017 for Oct 3, 2017 through Nov 4, 2017 and then again billed me from Oct 5, 2017 through ? (I don't remember the exact day. She was very VERY helpful and told me there would be a $55 credit on my account to bring the bill where it is supposed to be. MIND YOU the credit is due to Comcast error NOT MINE. So there is no advantage to me. I am still dealing with this headache. I have never even heard of Comcast til I moved to Georgia. I was satisfied with the customer service up until my "live chat help" experience. So what exactly do I get out of all my time and frustration. Comcast didn't go out of their way to fix the problem. I have had to call twice. Each call being about 30 min plus in length (using my cell phone minutes). I had to waste 2 hours of my time trying to find answers through your "live chat help". AND GUESS WHAT the problem is still there. I called today. My balance is still $130 and past due. Is this going on MY credit? Once again I haven't lived in Georgia for 60 days nor have I EVER heard of Comcast (so no previous bill). Is my credit going to be effected my YOUR mistake?
I hope this gets to somebody with authority and you can see where my frustration is coming from. I am a good costumer to all of my providers and ALWAYS pay my bill on time. That is what you expect of me right?!?! So where is my compensation for all this headache?
IM SORRY... I have had internet for THREE days and it is going to get shut off?

I am beyond disappointed. I will call or email anybody and everybody I can think of until somebody of authority sees what I have had to deal with in the last two days.
I am not one to complain, my bills are paid on time, and I am a loyal customer. However, this situation is uncalled for and I would hope as a loyal provider somebody corrects ALL of the issues and compensates my account for what I have had to deal with.

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letitia 5
Groton, US
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May 10, 2012 5:18 am EDT

I changed my cable, internet and home phone services to comcast/bundle on march 15, 2017. The reason I changed from direct tv to comcast was because I was getting ripped off every month with billing, not having services a lot of the time but always paying my bill and having the fight with the company to receive the correct billing. This became so stressful so I opted out paying all fees required of me, not without fighting for the correct opt out fees. So someone knocked on my door one evening, from comcast. I thought great timing. I asked the gentlemen to come back the next day because we were having dinner right then. He said he would and suggested @ 12:00pm I said great. Well when he didn't show up I called in and explained this to the representative I spoke with. I have a neighbor and friend who have comcast and that's how they got it, door to door service. Well she told me what they were going paying to be paying and it was within our budget. I told the representative what I wanted exactly went over this several times so there wouldn't be any mix ups and told him I was recording our conversation for that reason. He said fine. He had me hold on to see what deals they had going on in my area. The price he gave me was what I expected because the bundle package we got was the same exact package as my neighbor/friend had, with free installations, with the exception of us having 3 more hdtv converter boxes. I set up installation called back to comcast a week and a half before installation just to confirm all. The young lady read everything back to me. It seem to be that everything was good. Not at all. When the installer got here he had an order for a dvr box (One) , he gave me different prices for everything. I called in while he was here, to complain. It was suppose to be taken care of. Needless to say i'm still fighting for my right. Help someone

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exavierdotnet
Antioch, US
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Nov 25, 2011 7:31 pm EST
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I received an offer in the mail from comcast infinity internet/voice bundle for $39.95 per month
called their number and signed up for said services, my first bill came on the amount of $220.13 and it just do not add up at the price I was given over the phone when I placed my order for services... I chatted with one of their CSR and came to find out that they are overcharging me! and I was not giiven the offer they are sending over USPS mail everywhere!
I am cancelling since it is not over 30 days they connected the services...

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Nambula
US
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Jun 06, 2012 12:21 pm EDT

I had the exact situation. Someone knocked on the door and I switched from FIOS to Xfinity. I have written order noting the prices and the $150 credit I was to get in the second month. It is fourth month now and after so many follow-up no response.

I am going to consumer court. I could have just switched back, but now FIOS costs more and do not want to let go of them easily

If there are enough number of people, we can hire a lawyer.

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Springtime
Martinsburg, US
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Feb 18, 2012 7:44 pm EST
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Contacted Comcast about no sound on several of my TV's on certain stations. The Technician on the Phone had me check to ensure I had the cable connected to the correct outlet in the wall and the adapter box, unscrew the cable and screw it back in, make sure they are tight and all this even though the TV was working with other stations just fine! Reset something on his end - which made sense, but it didn't correct the problem, so he dispatched a technician. Upon arrival, the technician requested I turn the TV on, Click the Lang button on the bottom of the Xfinity remote control (the cheap black one) and the sound came back on. Now, wouldn't you think that would have be the first question the technician on the phone would have asked instead of making the customer check to ensure their cable is connected to the wall? Problem: No Sound on Certain Stations. Resolution: Click the Lang button on the Cheap Black Xfinity Remote Control! Problem fixed.. Come on Comcast - Really?

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beware buyer alert
cicero, US
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Oct 10, 2011 8:30 pm EDT

I would keep calling back.. Do not do the live chat.. Let them hear how hard you work and wanting your money to go to something you enjoy to do after work. Don't give up. Every time when someone isn't going out of there way to least understand hang up and call back again..

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9:57 pm EDT
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Comcast / Xfinity comcast refuses to cancel

We are local small company in Rosenberg, TX looking for Faster internet service. We signed up with Comcast Business Class Internet that promised 22mbps http://business.comcast.com/SMB/services/Internet/plans

July 2011 - Service Began. Mid July and August - Service would be Constantly Interrupted and Intermittent connection. Call Customer service all they tell customers is "they are servicing the area" with no ETA or no way to resolve. You walk into the office next morning and the Internet is Down.
We attempted to cancel service because of Poor Internet service.
WARNING: Comcast LOCKS you in a 3-year contract and if you decide to cancel they charge 75% of the remaining Terms. You have to request 4 Trouble Calls before they "MAY" consider waiving the Cancellation Fee. Senior Tech says there is "Noise" in the Line and does not offer a Resolution to FIX the Issue. Just leave's us in the dark about what to do next. They will not admit that they Cannot Fix the Problem.
Calling is a PAIN over and over and Holding and Holding.

As of today 10/4 service is still unreliable and unpredictable. We're glad we still have our ATT DSL service that never had an issue, It just maxes out at 6mpbs. DO NOT ORDER COMCAST. Bottom Line-Product Does Not Work so why Pay for a Product or Service that Does Not Work. They are Unreasonable to New Customers and will not accomodate or Listen to your Story. This will be posted on Other Consumer Complaint websites and forums.

Email Response:
I did receive your email. Comcast does not waive Early termination fees on accounts, unless there are four trouble calls within the last two months. I only see two trouble calls. I sent this to my tech support to see if there is anything else they can do to assist you with your trouble issues. I have yet to get a response. Please allow 24 hours to see if we can make it work for you.

I have Dealt with Grace Schroeder - [protected]@cable.comcast.com
[protected] ext 2904024

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bernardpflug
New York, US
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Mar 12, 2013 1:30 pm EDT

I am the IT of a local small business in South Florida and I walked into this organization while they were already in a contract with Comcast Business. I've never seen a ping rate under 48 ms and the jitter/noise on the connection lines make it incredibly difficult to successfully deploy a VoIP system. Further, if you plan on deploying or already have an enterprise-level router such as the Cisco 1800-series, just disable QoS completely if you want reasonable bandwidth. Comcast Business doesn't seem to like their bandwidth QoS'd by any other devices but their own. Also, when making changes to your account when speaking with the billing department, the customer service reps may "forget" to tell you that your service will be interrupted every time you make a change, so if your business is 100% reliant on the internet, remind your accounting department not to apply any billing changes until after business hours.

Do your research and try to find more localized ISPs in your area to ensure a much higher level of continuity. Many small businesses out there are leasing infrastructure from big-box ISPs and provide a much cleaner and more reliable service. We have offices all over the country and do business only with local ISPs and always avoid nationwide cable service corporations, particularly Comcast.

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RichardHead
Reading, US
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Oct 05, 2011 3:05 am EDT

you [censored], you signed the contract and it's your fault if you didn't read it.

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9:05 pm EDT
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Comcast / Xfinity customer service & product failure

It's truly unbelievable that Comcast offers and charges for high speed business class services in Laurelhurst - Seattle Washington. I have not had reliable internet service for over 4 months and have spent hours on the phone rebooting modems, and trying all the basic restart until they finally send out a technician to explain it's pretty unreliable in our neighborhood...well duh...however that doesn't seem to stop Comcast for charging $65 a month just for an internet service that doesn't work reliably.
I decided to stop paying for it to get some attention - every time I call they ask for me to take care of the bill - and I tell them I can use my online banking because I can't get on the internet! Finally I paid because they wouldn't schedule service and the billing department disconnected me 3 times when transferring to another department to schedule service. THEY ARE A DISASTER! Who knows of a reliable internet company in Seattle? I wonder if my internet will work for a moment so I can post this complaint!

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TheldrakisCS
TheldrakisCS
US
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Sep 15, 2011 2:09 pm EDT
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Comcast in my area in Florida [the state] sucks. I live right on top of the hub for my area [its literally across the street], and my TV/internet crashes about 50 times a day. A DAY. Also they say "if we do not fix the problem on the first try we will give you a $20 credit to your account." their customer garentee. Ok then where is my $120 credit you owe me for a problem I requested 7 techs that was not fixed? they say its "the wiring in the building". BS my building is fiber optic and brand new.
I about 3 years ago left them before xfinity to return to Bellsouth [now at&t] the 50 crashes per day dropped to 1 crash per 3 months. That is 1/1550 crashes per 3 months. that is a drastic change. Recently I checked my bill after I left them for good and got AT&T U-verse and I was shocked. I was paying in total with electric, phone, TV, and apartment about $3, 000 per month. that is pricey while TV is not the service they claim. Soon as I switched to u-verse my speed went up by 99% [their network is all fiber optic to the sub hubs that give you the service. You know the green bins or silver boxes in your area.] My new bill is only about $2500. The service with AT&T U-Verse? TCH I would not suggest anyone better. They have been nothing but nice to me and my family.

JuliePooh51265
JuliePooh51265
Lancaster, US
Send a message
Sep 07, 2011 10:11 pm EDT

Only once did I have to have a tech out to look at my modem. I had disconnected the computer and when I put everything back together, I used the wrong cord on the modem (i don't remember which one). Once the tech put it all back together, things were fine. I've never had an outage for more than a few hours. I usually try all the rebooting stuff before I call.

JuliePooh51265
JuliePooh51265
Lancaster, US
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Sep 07, 2011 9:24 pm EDT

I have Time-Warner for my Internet and, while we do have occasional outages, it's never been a big problem. I love my cable internet and would not give it up for anything.

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8:49 pm EDT
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Comcast / Xfinity misleading information

Comcast can advertise all they want about quality customer service but their actions say something different.
This complaint was filed recently with the BBB in Denver.

Misleading advertisements for services or products. Failure to provide adequate service. Deceptive statements from sales and customer service. This is in regard to the questionable practices of Comcast. Since they took over my cable company (ATT Broadband) several years ago, my cable bill has increased dramatically. After complaining about the increases I was told by Comcast that the only thing I can do is to call from time to time to sign up for a promotion. Unfortunately, the promotions (lowered price) are only good for 6 months on average. I have to call every time they expire to sign up for a new deal. (1) Back in July of last year (2010) there was an advertised special of 69.99 for 6 months for internet (broadband and cable). When I was on the phone with a sales rep for Comcast they told me that the offer was from another vendor and they didn't have access to it. I explained IT WAS NOT FROM ANOTHER VENDOR. The offer was on THEIR website (www.comcast.com) which I had in front of me on my screen. The sales rep then said that she didn't have access to the promotion even after I explained that she only had to launch a browser (Internet Explorer) to see what I was looking at. She was either unable or unwilling to do so. (2) I called back a few days later and this time the sales rep told me that my current package didn't allow me to downgrade. I am only allowed to upgrade to something more expensive. I explained that I was never told anything about being this when I signed up for the existing promotion. I was then told that the offer was only for new customer, yet the terms of the offer states "offer not available to customers with existing balances". A new customer would not have an existing balance. (3) Comcast ON Demand was pretty much available since October 2010. When you select an On Demand item (movie or show) you receive an error message. ERROR RETRIEVING DATA We're sorry. There has been an error processing your request. Please call your cable operator and report that error 4 has occurred. When you called them you were told to unplug your cable box, wait a minute, then try again. This did resolve the problem. Unfortunately, this problem is still continuing (last incident was 4-4-11). Comcast is obviously aware of this because the above error message now includes instructions to unplug your cable box and try again. This has become very inconvenient. After trying to call and arrange a credit (given that I usually watch sports or movies on demand almost exclusively), to date I have not received any satisfactory cooperation from them.

Comcast's rebuttal:

"Comcast is dedicated to providing the highest quality products and services backed by the highest quality support. " but would not do anything to resolve the matter such as a credit for the On Demand problems or honoring the promotional rate.

As part of their response, they issued a statement "there is no record of the customer contacting us ...to report any issues with his service " when in fact I have phone records indicating otherwise.

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imjustme
imjustme
Sandy, US
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Jul 09, 2010 4:51 pm EDT

I think the majority of Comcast customers know they have the worst customer service in the history of the world, but believe it or not this complaint isn't about their CS habits. I got tired of them enough that I switched over to Qwest and I'm not even a customer of Comcast any more. Which is where this complaint comes in. Not a customer any more...just wanting to make that clear. I even went as far as to print a copy of the conversation I had when discontinuing service.
So my complaint is this...Those a**holes are still billing me. And not only that, they are calling me CONSTANTLY asking when I will make my next payment. I've tried everything from being nice to being verbally abusive and NOTHING gets rids of these stupid people!
To answer what some of you are surely asking yourselves now, the reason I haven't blocked the number is because the LG phone I currently use does not have number blocking capabilities. Which sucks. But I'll save that complaint for another day ;-)

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8:31 pm EDT
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Comcast / Xfinity harassment

It's Comcast.

Comcast has called me no less than 5 times in the last 24 hours. Never leave a message. Probably late on my bill. Wish they would wake up --it's a cable bill, not a $20, 000 medical bill. And it's not like I'm 6 months behind. ONE call, ONE message is sufficient if they really intend the call as a reminder (their official excuse). Otherwise this is harassment.

Not interested in hearing "it's the computer system". Humans control the computer. Period.

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Update by JonathanE
Aug 19, 2011 5:59 pm EDT

Brenda, 123321, and friends

You are finished. I was wrong. You are not employees of Comcast. You're much worse. You are the sub-human ### who prey on innocent people
Cyberbullying on this site — (Brenda, 123321, Zachary S., I Like Cookies 2, NormanBates, S.O.L) Some of the comments are the same people that created a new user name.

What I said yesterday still holds. I will find you and when I do I will post your name, address, where you work, your parents name and their address on this site. Given all of the people that you have done much worse to, it will only be a matter of time before someone hands over your information to the police. You should pray that is all they do.

Now here is where you threaten me (always got to love it when a bully threatens people who actually bite back) with the police. GO AHEAD AND DO IT. You'll be in handcuffs 10 minutes after you do. Cyberbullies are prosecuted. Do you really think anyone, including the police, are going to come to your defense?

"run and hide. run and hide" Terry Benedict, Oceans Eleven

YOU are finished. Period.

Cyberbullying is a crime.

Update by JonathanE
Aug 18, 2011 10:20 pm EDT

I have read your history and you're right, you berate everyone who complains about ANYTHING.

Highly suspect. Of course I'm just making things up when Comcast has been in the top 10 worst customer service ratings for years.

Easy to call me a ### hiding behind a computer. You're so brave. Sticks and stones, little child, sticks and stones.

Update by JonathanE
Aug 18, 2011 10:10 pm EDT

article for you trolls

http://www.legalworkplace.com/employees-online-endorsements-must-follow-ftc-rules-pla.aspx

It's only a short jump to prosecuting employees who pose as consumers to intimidate real consumers who dare to complain about the company. Do you really think that your company is going to step up and defend you? Are you really that stupid? They're going to throw you under the bus.

Update by JonathanE
Aug 18, 2011 9:59 pm EDT

I'm pointing out (a) the stupidity of insulting someone you don't know (b) as I said in the last post, I highly suspect their motives for posting such trash. I never once said that I was going to hurt them.

But leave it to a bunch of people who insult other people freely to turn around and accuse someone else of bad things. That's the problem with society like ours, a bunch of (most like millenials) can insult people at will only because they're gutless and hide behind the internet.

Update by JonathanE
Aug 18, 2011 9:54 pm EDT

Actually, I do pay my bills Mr. Number

Gee, I forgot about my cable bill. Wow! Can you imagine my embarrassment?!

I suppose you and the other people on here have never forgotten anything in your life (other than manners)

All I can say is that if I find out (and I will) any of you are connected to Comcast, in any way I will make sure that Comcast is called out on the mat for it. Having a hard time believing that you're just normal people (who have nothing better to do than berate other people).

Update by JonathanE
Aug 18, 2011 9:47 pm EDT

Brenda,

Are you really that stupid? Do you really think that I can't track you down? I will, so keep you personal insults to yourself.

Update by JonathanE
Aug 18, 2011 8:56 pm EDT

Brenda,

You sound like one of the trolls that businesses employs who come out to boards and pretend to be a regular Joe-public. Hope I'm wrong because they are a particularly sleazy sub-class of human beings who have no moral qualms about lying for a company who would throw them under the bus in a heart beat.

My point is that if they want to leave a reminder, then one phone call will suffice. Don't need multiple calls. It is harassment to keep calling. Not leaving a message is akin to a child ringing the doorbell and running away. Annoying.

As for auto-dialing, I am intimately familiar with these systems having worked with them. You can set how many times the number is dialed per day or per hour. If the auto-dialer is phoning me repeatedly, it's because someone told it to.

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Comcast / Xfinity transfer of existing contract - breached

I was promised by Comcast Business services that they would have
new construction to the site transferring contract account by 5/29/11, before the move 6/1/11, it is now 8/3/11 and nothing resolved. In the meantime they make me pay the monthly charges, for two phone line and Internet not in use.
I have tired number of attempts calling, emailing, online feedback, and no one returns my calls. I will be forced to look for another provider in the area. Comcast has breached contract at not fulfilling adequate transfer agreement and work order.

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A
anon311
US
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Sep 23, 2011 8:18 pm EDT

You guys should check out Cbeyond. www.cbeyond.net

R
R
RMG-
US
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Sep 15, 2011 4:07 am EDT

Same with me. They promised it would take 10 days. 3 months later they still do not have a date. They also refuse to return my calls. Supervisors will not even call me back.

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12:01 am EDT
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Comcast / Xfinity stolen property

Comcast technician stole my personal cable modem when he came to my house to correct problems with internet going in and out. I reported the theft as soon as I discovered it, approximately 1 hour after the technician left. it has now been a week, I have called Comcast daily sometimes more than once a day to inquire as to the status of Comcast returning my personal cable modem to me. I only get a run around with no resolution. How hard is it to return equipment stolen from their customer's house? This says nothing of the fact that internet service keeps going in and out. I have had three technicians out to the house all with a different claim as to the problem - my computers not working, modem is not in Comcast's system, static on the cable line interfering with internet service, a virus, personal router not working, Comcast router (same kind as personal router but previous model) not working, Comcast server problems, the list goes on and on.

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Comcast / Xfinity billing for service never rendered

I had Comcast as my basic TV Cable Service at my former address in Oak Park, IL. I moved from the property in August 2010 and notified my respective utilities that I was discontinuing service in my name. On 8/27/2010, a Comcast tecnician named Cotney Watts arrived at my new address to install service. But I told Mr. Watts that the property was being rehabbed and that I wouldn't be living there or needing any service until probably October. At that point, Mr. Watts gave me his busness card and told me to call him when I wanted my cable TV service connected. He did drop off a cable box, which I obviously had no use for at that time. Before I could call him to initiate service, Comcast began made a $ 67 withdrawal from my checking account without sending me any statements. At my previous address they took an automatic withdrawal from my checking account but sent me paper statements showing monthly charges. I objected to the withdrawal and called my bank to reverse the charge. The bank did so, and, apparently, charged Comcast a $ 25 fee as thought the ACH transaction were a returned check. I attempted numerous calls to rectify the situation but on October 24, 2010, in frustration with the lack of satisfaction and competency of Comcast employees, I called Comcast to tell them I no longer wanted their service and turned in my cable box (which I had never used anyway). I went to a customer service center in Elmhurst, IL in November 2010 and spoke to a customer service representative who seemed sympathetic but told me she had no authority to reverse or reduce any previously billed charges. She gave me the name of her supervisor, who I called and left a message for but never heard back. Over the next month [Dec. 2010-Jan. 2011], I called Comcast at least twice per week to attempt to resolve the situation and each time I was told that the charges sghould be reversed and that I would receive a call from a supervisor. This never happened. Sometime in late December, I received a disconnection notice with a lump sum charge of $ 137 and no explanation or breakdown of charges. I called Comcast a few more times but finally gave up in frustration. In late November 2010, I wrote a letter to a Martha Suarez who is supposedly an account executive with Comcast but never heard anything back, either in the form of a letter, e-mail or telephone call. Now, Comcast's collection agency has been calling me constantly to attempt to collect the debt and it is showing up on my credit report. I have copies of correspondence that I sent and logs of phone calls to Comcast. Any help or assistance in resolving this matter would be greatly appreciated.

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Comcast / Xfinity overbilling

My family chose Comcast as our CableTV and Internet provider in 2010 as they seem to have a virtual monopoly in my town.
Soon after we chose the convenience of Direct billing (to avoid the hassle of writing a check everytime).
From the first month we noticed on our statement billing for services we had not subscribed to in our plan. Little (and not so little) additional charger for services and options that we had opted out of. My family called and complained. I believe the deal was that they would refund the additional charges. They did.

I have contacted other customers and this seems to be a common issue.

It has since happened to us almost every month.

I advise all comcast users who are enrolled in direct billing to check their statements monthly because this is unethical and just plain BAD BUSINESS.

We have now opted out of Direct Billing with Comcast and are looking for another provider.

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Comcast / Xfinity wireless router equipment

Comcast no longer supports or repairs their own equipment unless you pay them more money. What would be the point of me paying 40 dollars a month MORE for this company to repair their own equipment. I have to take care and upkeep my own equipment. I am really disappointed that yet another big business is finding more and more ways to charge people. There doesnt seem to be any point in complaining either... they are so big that they could loose a couple thousand customers and not feel it. Comcast sent me this wireless router because they wanted their own equipment in my home for the internet, so I put my own wireless router away. But believe me, I will be installing that router as this evening and leaving comcasts equipment on their doorstep... at my convience, of course. I am disgusted.

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Comcast / Xfinity charge on service protection plan

For Comcast Cable service, I have been charged $1.99 every month as a Service Protection Plan. While talking to customer rep, I came to know that it was a protection plan for covering the on-site technician visit. This seems to me ridiculous and plain cheat to make money. If there is an issue from Comcast’s end, is it not company’s responsibility to fix? The customer rep offer to remove the charge from my next bill. But the question is, should the customer pay for the issues created by Comcast? In my opinion, in order to tackle large no. of customer calls on technical issues, the company can train it’s technicians to troubleshoot the issues as much as possible remotely and figure out if it was something the company needs to fix. But instead, the company decided just to bill all the customers and cover the labor cost incurred out of a handful of customers. Companies make millions out of these kinds of tiny charges. Look at your bills more closely and speak out.

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Comcast / Xfinity abusive customer service rep (operator bzb)

Long Term Comcast loyal customer verbally abused & refused service infront of coworker and other customers at local office in Marshfield, Ma by an immature customer rep (operator BZB)

On July 1, 2011 I had an upsetting experience here while paying my bill. There was an error on my balance, (recently downsized services & had credit which wasn't reflected on bal. due.) The male service rep (operator BZB) approached me at the counter. Barely a moment after I inquired about the error he rudely replied : "I'm not going to spend an hr w you!' He went on to say 'last time I spent 55 min with you & later you complained about me.' I stood there stunned as he insulted me w a coworker & customers present. Refusing me service, he made me get in the other rep's line. Evidently he held a grudge against me (the consumer) for wasting his time the prior month ! Yes, I spent time reviewing options, figuring out which services to change etc. I turned in cable boxes for free adapters to save $. Once home, the CC tech dept couldn't activate them (operator BZB failed to enter needed codes, ) causing us a loss of cable for 2 days! Who should be mad over wasted time & mistreatment?

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ComcastSucksForever
Seattle, US
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Jul 05, 2011 1:32 am EDT

To get a lower price from Comcast just ask for their "retention" department because you want to leave them and go to another company. you will get a promo for a lower price. be sure to ask how long the promo lasts and how much the service will cost after the promo ends.

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Comcast / Xfinity adt failedmtom protect against fire

We owned a business hometown hotel 108 hellam st, wrightsville pa 17368 and were contacted by comcast if we would be interested in triple play. We ask if it would affect our security system because of the phone line. Comcast said it would not. We called adt jan 4 2008 because our system was not working. We made a appointment jan 7 2008 to have our panel replace from adt they never showed up. We made another appointment jan 14 still again a no show and office issue transferred. Called again jan 14 for service call, jan 16 for service no data, called again jan 28 call transfeered, called again feb feb 8 again transferred, called again and spoke to the manager on feb 15, 2008. Another call made to adt by vanessa peters being upset about the neglect of adt and pleaded with them to please fix this problem before something could happen without our security system working.
C alled again feb 19. 2008, feb 20, 2008, march 3. At some point in the beginning both comcast and adt were there all day but could not correct the problem. The old phone line verizon was installed in jan 20087, again but adt never would come to connect our system back up. While we were still paying for service we had none. The worst happen our business was burn down by arson april 20 2008 we we lost everything and under insured, and so did the 20 people living upstairs they lost all there personal belongings, jobs were lost due to adt's neglect. We tried to sue but because of the fine print in the contract and adt being more powerful we had to come up with 20, 000 to persue this. We just lost everything. We got 200, 000 from insurance but over 100, 000 had to be payed to creditors. We wanted to rebuild and spent more money for apparisal and waste mangement and architects. We are still paying for registers we had just bought for the business. We were so not treated right. We had adt for years and with the fire company being a 1/2 a block away we had several incidents where this was a fire in the mans restroom and the fire company was there before we even new about it, because of the quick response from adt. This fire would have never spread any further then that one room where the fire started if adt would have connected our system. Adt would always call if there was the slightest problem so they new this system was not working and out of neglect did not fix it. Comcast and adt cost us of years of hard work and walk off without paying anything for there neglect. It would have cost us over 100, 000, 00 to rebuilt this business. We no longer have a business but lost our way of living. I know many people are losing jobs and homes but this should have never happen. My advice adt never takes responsiblity for this neglect I had a lawyer who was handing this case and told me very few people lost there business or homes to adt but they are to powerful to fight adt never has to pay. He told me things would have to change in the law. This was a 5 alarm fire with the fire company 1/2 away and the building was destroyed, thank god the interior alarms were working the people in the hotel barely got out alive. Vanessa peters

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Seattle, US
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Jul 05, 2011 1:40 am EDT

To get a lower price from Comcast just ask for their "retention" department because you want to leave them and go to another company. you will get a promo for a lower price. be sure to ask how long the promo lasts and how much the service will cost after the promo ends.

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Overview of Comcast / Xfinity complaint handling

Comcast / Xfinity reviews first appeared on Complaints Board on Jul 19, 2006. The latest review My phone trade in was posted on Nov 18, 2024. The latest complaint Getting help communicating problem with comcast xfinity was resolved on Jul 25, 2023. Comcast / Xfinity has an average consumer rating of 2 stars from 990 reviews. Comcast / Xfinity has resolved 229 complaints.
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  1. Comcast / Xfinity Contacts

  2. Comcast / Xfinity phone numbers
    +1 (800) 934-6489
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    1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States
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