Walgreens
Reviews and Complaints

I have been buying all our medications at Walgreens Pharmacy for 15+ years. On March 17th approx 5:00 pm I went to the Pharmacy to have my pain medication filled. It was Norco, 2 every 6 hours with 1 800mg IBU for chronic pain. Paul Norwood MD is my physician for 25 years and he is well aware of my condition and is treating me for diabetes among other health conditions.

My complaint starts back 4 months ago with an Asian Pharmacist who had refused to fill my medication properly (TWICE). I took my prescription in on the 13th to be picked up on the 14th as stated on my prescription December 2016. Do to a family emergency I was unable to pick my pain medication up until the 17th. The pharmacist " refused" to fill my medication stating I would have to go to my doctor to change the date for my prescription. A real inconvenience especially since I brought my prescription on time to be filled. I never had a problem before. My doctor has been treating my pain management for years now due to a chronic pain in my abdomen and back. I told the Pharmacist I was not going to be inconvenienced and will fill my medication elsewhere. It was at the drive up. She stood her ground and walked away from the window leaving me there with the prescription in my hand.
I then drove to Costco where they filled my medication with no problem. I explained that the Pharmacist refused to fill my medication for Norco at Walgreens because I was 3 days late picking up my medication for pain. Costco said that was not their policy and that was weird that the Pharmacist did that. If I was a late like that picking up my medication, they would fill it. The last 4 months Costco was filling my medication. I went to Costco Mar 17th 2017 as usual to have my medicine filled but they were out of Norco and wouldn't have any until the following Tuesday and suggested it would be wise to take my prescription elsewhere since I needed it.
I didn't want to drive all over so I took my chances and went back to Walgreens in Fresno on Shaw and Villa where they should knew me.

That same Asian Pharmacist was working there. March 17th the day I was to have my medication filled as stated on my prescription. She AGAIN refused to fill my Norco stating I hadn't had my Norco filled there in so long (4 Months) after having them filled there approx 20 years along with all my and my husbands other medications. She stated she would only fill 180 not 240 because she deemed the amount unsafe! Completely over rid my doctors prescription. I have proper ID and have never abused my medication. I have always taken my pain medication exactly as my doctor stated. Without it I am in bed in extreme pain. I told the clerk waiting on me at the pharmacy what happened last time when I was late 3 days and she refused to fill my medication and that's why I went to COSTCO and he also said that was weird, he had never heard of that. Never the less SHE REFUSED to fill 240 and took it upon herself to change the amount to less then my doctor was giving me. I told him under no circumstances would I let this Pharmacist do that. The ironic thing was that she was willing to change my amount to 180 instead of 240 without me having to go to my doctor for a new prescription. How many customers has this Asian women done this to and actually got away with it?

I ended up driving to Script Med and they were closed, it was after 5:00pm. I drove to Walmart and they were out of Norco and suggested CVS. I drove to CVS on Shaw and Clovis, they were no longer there. Finally I drove to Walgreens on First and Ashlan where they were happy to fill my medication with no problem. I was so upset I was fighting back the tears as I walked in to that Pharmacy all because of this Asian Pharmacist at Shaw and Villa who twice ( gave me trouble ) about my medication. The reason I state Asian is because I do not know her name. She was working March 17th 2017 at 5:00 pm if you need to check who the Pharmacist was working that evening. Its sad that the people that abuse medication like that make it hard on those of us that need it. I feel this Pharmacist is taking her personal feelings out on Walgreens customers not to mention taking it upon herself to change a "Doctors" order, especially not knowing the patient. We spend a lot on medication a month and because of this lady we feel forced to take our business elsewhere where we are treated respectfully and not like a druggie off the street. I'm 60 my husband is 61, we have health problems unfortunately. I want to know what is going to happen to this lady Pharmacist if anything at all so I know where to go further with this. Barbara Oaxaca

RE: RX # [protected]
RX # [protected]

03/17/2017 At the end of my visit to the doctor I was informed my prescriptions would be called before 5pm by Brends. The doctor I visited is Dr. Daniel Robertson, Ocala Neurosurgical center, Ocala, FL [protected].

I called Walgreens pharmacy 6095 SW Hwy 200, phone # [protected]. The person answering stated they had no refills called in from my doctor. I have been going to this location for 5 years and did not recognize the person's voice.
I contacted Ocala Neurosurgical center. Dr. Charles Wood returned my call and while we spoke he reordered the prescriptions by computer, and confirmed your server had received the refill orders.

03/18/2017 I called in the morning to find out when my prescriptions would be ready. The same unfamiliar voice answered stating no prescription orders had been received for me. However, when we explained I was post surgical the person on duty gave us an emergency supply of methocarbamol 750 mg,

03/20/2017 I called the doctor's office at 8:20am and left a message for Brenda who was the person who handles prescriptions. She called me at 11:45am and asked if the pharmacy had filled the prescriptions Dr. Charles Wood ordered for Dr. Robertson. I informed her the pharmacy staff said the prescription requests had not been received.

Brenda said she would call the pharmacy then asked me to call the pharmacy back in 15 minutes and confirm the prescription orders were received and being taken care of. Before 12:15 she called me back and said they were being worked on. The scripts were not ready until 4:15pm.

I do not know if there was a gliche in the system; if the new people handling the pharmacy needed more training, could not keep up. I do know I was in post surgical pain all weekend and cannot wonder who else had problems getting their scripts taken care of.

I honestly do not now what would be a desirable resolution. I am extremely disappointed in the service received this weekend and plan to see if we have another pharmacy on Florida Blue that we can go to.

Mary Tabor-Rhodes
3205 SW 91 Lane
Ocala, FL 34476
[protected]

I have been employed with Walgreens for 12 years and I can't take it anymore. This company has ruined my life. They have no understanding. I was recently out with a fractured ankle and I transfer in from another store because they had me driving around to different stores to work. This store I'm at is not good. I was pulled aside at work because I was late a few times this week because of traffic and me not knowing a thing about Houston I didn't know a back way and I'm not from here. Favoritism. Let it had been someone else they would have said anything. I feel like I'm being called out because some other employee who was late all time. Well news flash I'm not that employee. I feel like I'm being targeted and I don't appreciate it. I'm my own self. On top of all the other troubles I'm having, I don't need this. I will be submitting a corporate complaint. Because I want to be left alone.

Store # 7024 Odessa, TX Sabrina the from cashier on saturday 3/11/2017 at 8:30 pm. She just started in this Company but i think she may need a lot of training because her costumer service is really bad... she looks upset like if she doesn't want to be in there, i was talking to her she was like she didn't care . I asked a question she just said i don't know, she didn't even look the product, and she didn't look for help so i have to look for help my self ... Then i returned to the register to pay, and for some reazon the pinpad was rejecting my card while trying, i figuered out that you need to hold the card that way it doesn't come out.. and when i told her she say yes ... so she knew what was going on all the time and instead of telling me she just remained in silence with that bad actitud, so because i have being working for Walgreens for 5 years i know that, thats not the costumer service the company want us to do . We have to show caring and respect, offer help and show empaty . This girl obviusly doesn't know what means the corner of Happy and Healthy

I would like to register a complaint regarding the constant advertisement about two older females buying an arm load of sunscreen. My objection is the blatant support for public nudity by showing the sign of a "nude beach." It is an offensive advertisement to my value system. I am aware that adults can do whatever they like but I would hate my children being exposed to the idea that nude beaches are an ok and normal consideration for a life style.
While I have found Walgreens to be place to shop periodically for prescription drugs in emergency situations and other such commodities as special events as in Christmas and Halloween I am now seeking to avoid purchasing anything at Walgreens until the adolescent and irresponsible advertising stops. My hope would be that Walgreens would be more sensitive and a provide advertising of a higher quality than it is now engaged in.
Thank you for receiving and giving some consideration to my concerns.

I have experienced several racist encounters with the pharmacy staff at store #10925 sun prairie, wi.! Today (3-5-17) was another example of how they treat minorities! My pre-ordered script was ready hours before I showed up. When I arrived for pick up I watched other non-minority people receive service before I did! Something needs to change asap.

I went to the Walgreens pharmacy at 3312 E 29th street in Bryan, Texas, to get a prescription that needed mixing. To my surprise, the pharmacist intern did the mixing with no gloves on, let along wearing a mask or in a steril environment. Imagine how many kinds of germs she has on her hand via transactions during the day. I don't think she followed the protocol. Or, is what she did the Walgreens' protocol?

I have been going to Walgreen's on 2968 acushnet avenue, New Bedford, Mass. Since it opened.My problem is their is never enough help for prescriptions. The help is great, between the take out, phone ringing and putting up prescriptions their is always a hold up. They may not have the pills and you have to come back. Friday I went in around 4 pm, a line of possibly 10 people. I left since I did not have the time. This is an ongoing problem and should be addressed. Frustrated customer

If Dallas Trent Hoffman and Eleanor Lynn Pitts are employees of yours, you should know that they were involved in an attack on a 72 year old man because of his political beliefs. They probably should have been charged with a hate crime, but were not The event happened in Paris Tn on 2/20/17 they're next court date is 5/2/17 They could possibly be charged with a higher crime than what they have been charged with.

Hello, my name is Keith Davis. Dear Walgreens Corporate Office, It is my unfortunate problem, I must inform you that I, have been a loyal customer of your store for the last 6 years. I have had no issues with quality, easy to select and fair prices. Through this letter, I want to put your attention towards a very unpleasant incident I have faced... I need sleep medication, Ambian, to sleep. The pharmacists is telling me I picked up my prescription, on 2-1-17.
It says in my Dashboard, picked up 2-1-17. I have not picked up nor payed any amount for this 2-1-17 script. Nor did the insurance claim go through. I have medicare D, Cigna. I have not been able to sleep for over 2 weeks. PLEASE HELP, THANK YOU. ...Keith.

My mother dolores yates went to the walgreens pharmacy at 91st and union hills in peoria az today. She had 6 prescriptions to fill. She had lantus humalog, metoprolol, coumadin 5 mgmt and coumadin 1mg. She returned missing the coumadin 1mg and the humalog. I called the pharmacy, was put on hold and then hung up on. I again called back and was told after they reviewed her scripts, that someone cancelled the coumadin 1mg and threw her script in the garbage and nobody could answer why. They also acknowledged the humalog was not filled and they did in fact have the script. They asked me to return in about 20 minutes to have it filled. I gave them 2 hours. Again I wait over a half an hour because it still is not ready. As a healthcare professional, this is completely unacceptable. Not only is it poor customer service, it could be questioned why such practice in a pharmacy is occurring with all of the "checks and balances" that are required with dispensing medications. I am not one to ever file complaints and never have, but with the facts above, it was something that must be spoken about. We will be finding another pharmacy to get her. Medications from as I have no trust in the individuals working at this location. I can only hope it concerns you that you have lost not one customer, but 6 customers due to this. If you would like to discuss this, you are more than welcome to contact me at [protected]. Thanks you for your time, sincerely, denise tate.

I am extremely upset and embarrassed with the way the pharmacy tech has treated me this has been a second time she has discriminated against me due to my mental health med I'm on . She 2 months ago gave me a hard time about billING my insurance for 2 pills a day for a 30 day period. She tried to tell me I had to pay cash for the whole amount because she wouldn't bill it for part of prescription she tried to say that's frauding the imsurance. So I contacted my insurance company and the lady said she had never heard of such a thing and that medicaid or VA premiere have limits on what they cover for many and all pharmacists and techs. should know that they have to bill it for whatever portion is covered she called in and demanded they stop trying to make me pay out of pocket for the whole prescription when I am covered and approved for 60 a month at 2 a day. so she ran it through and I got my medicine. then 2 months later the same tech that humiliatese and talks to me as if below the rest of the customers decided to pull the same trick again and told me they cant bill it for 2 a day. I explained that they have been billing it for 2 a day for last 4 months and why can't they look into history where evenu insurance called and forced them to do a partial bill. for what's approved. She then tried to tell me she did it and when I left it was only 2 in the bottle so me and my 2 year old returned after waiting an hour already and went through drive through and was explaining to them they were supposed to fill 60 and bill it for 2 a day. The same tech came back and said no we can't and won't bill them for 2 a day I said then why did u sat okay and give me 2. Then a very young looking kid that was an assistant mangager came to the window and said very rudely we aren't going to bill it for 2 a day and now that u got 2 you have to come back tomorrow to get the reat I asked nicely if they can cancel it or call the insurance company and let them know they made a mistake he said hold on so I sat there with my 2 year old crying at this point after all this time and he had me waiting at the window with people mad behind me I Was about to pull off to go inside but he saw me and cane back to the window and said just wait sorry it's taking so long it's almost done so I said fine. then 5 minutes later a police officer pulls up beside me and says I was Called because u were holding up the line I said areally u kidding me I was told to stay here that he was checking on something and they never once asked me to come in. I tried to pull off to come in but he stopped me and said wait were almost done and apologized for taking so long. so the officer could see they weren't making sense he walked me inside and I said not one person asked me to come in and not one person spoke up and said yes I did so he said he could see I was telling the truth sense not one person could say they did. I was humiliated and treated cruel. as they were laughing after he said just wait I'm almost done because they knew he was trying to keep me there for the officer he called. and after 30 min there with officer my doctors office was furious they were treating me like this yey once agsin. so she called the pharmacy and spoke to tech and said this is ridiculous your shift is treating her wrong and it is just because the medicine she is on. She said I should be treated the same as an old lady picking up her blood pressure medicine. She told her she made the mistake why doesn't she call the insurance and fix. it. well she acted as though she would to her and the officer and then once the officer left she made me wait 45 minutes while on phone with the pharmacy side of insurance trying to find any way out of filling this medicine.trying to find a loop hole to get out of filling it. so I finally saw she wasn't going to fill it and left with my baby. The next day I called in and it was a different shift but one tech was there that was there the day before and he apologized for how they treated me he said it was wrong and he said yes I will run it through for 2 a day as we are supposed to and I walked in and got my medicine and left well I went back to the store and was told by the assistant manager that was laughing and tricking me to wait in line for police . that I was banned from store I asked why he said because your doctors office was to our staff and u we had to call the police on. I said for no reason and the officer left because he could see were being. ridiculous and u had no right to call the officer when u made me WA it in line and never asked me to come inside . so I asked to speak to general manager he said yes are banned because the tech said they asked u to come inside I said are u kidding me they all agreed and Noone said to the officer that because it isn't true. but they lie to you to ban me . I asked if he'd listen to the recording or speak to tell officer to prove none asked me to come in and he said no our decision i's made we are banning u so I left with tears in my eyes hurt that they would treat me this poorly because of my medicine I take and my disabilities. my number is [protected]. my email is [protected]@gmail.com. please do something about this it's not right and extremely prejudice against the ones with disabilities.

Today I was in Walgreens in Newport Tennessee and I was running in to get a bottle of bleach I picked up the bottle and started to carry two front come to find out they bleach was leaking from the side it had got on my arm and my shirt and ruined a brand-new pair of boots I carried the bleach onto the front and asked the manager if she had a paper towel that I had bleach all over me because their bleach was leaking somehow so she takes a bottle of bleach from me and hollers and I got in the photo department to get me a paper towel he finds a big giant roll of brown paper towels tosses them on the counter says here you go and walks off no one seem to care of the fact that I had bleach all down my arm and my gray boots as well as the front of my shirt I have been buying Clorox bleach for many years and never have I had one leak all over me I feel like Walgreens should make sure the bottles are not leaking or busted before they put them on the shelves they should be responsible for replacing my things I am livid!

My name is David, I have eaten hostess donuts and donettes for years. I have recently bought a bag of the donuts from a local Walgreens bag number D12721000 - 362. I had never noticed any or regular Donuts in any bag I have purchased before. Until today I had never seen Donuts in a Hostess bag that look like small pieces partially rounded shaped period very irregular! I hope this was one bag that was overlooked by your quality control. What I'd like to do is let you know so that others can enjoy your Donuts as I have four the last 40 years

Dear Walgreens Corporate Office,

It is to inform you that I, have been a loyal customer of your store for the last 6 years. I have had no issues with quality, easy to select and fair prices.
Through this letter, I want to put your attention towards a very unpleasant incident I have faced. This morning prior to work, I visited the Coatesville Walgreens store as I noticed a sale on some items that were buy one get one ½ off. As I walked in the store I was greeted as usual by a female store employee. I went to the items I was mostly interested which were the shampoos and body washes. As I am placing over 10 in my carry basket, I noticed someone standing down the aisle watching me which was the store manager who was just a few feet away. I continued placing more items in my basket. The manager now greets me by asking is everything okay, I ignored him because that’s not a pleasant way of greeting me. I then counted a total of 15 while the manager is still standing there just watching me count my items.
As I was walking away the manager said hmmm that’s a lot is that a sale? I said to him you’re the manager you should know and continued to proceed to checkout.
Now as I go to checkout he is now standing from across the other end of the store looking at me cashout. Now I am getting upset because I spend hundreds of dollars in this store monthly whereas I do not need to be treated as if I am a shoplifter or because of my race which I am black. I proceeded with my sale with the female cashier who was very pleasant (I believe her name was Nina).

I would like to report that I am not happy with the managers actions of which when I went to my car I called to get his name which is Kyle Garner. Because of his actions this morning at 8:25am on February 9, 2017, he has lost a loyal customer to this store. I refuse to be treated as he has done this morning. I am guessing because this store is in a location within a small community, he may be under the impression that everyone shoplifts however you cannot judge every customer that walks in the store to think they would do such a thing especially since I had no large purse, bag or whatever else that could possibly be used. I went in the store for the sale items and expected to come out happy but was not happy at all with Kyle’s service!

I request you to please take a strict action against the manager, because it will affect your business and customer satisfaction as I have heard many complaints which could start with management.
Thank you,

Unhappy Customer

Walgreens Location
800 E Lincoln Hwy
Coatesville, PA 19320 ·

Hi I placed an order for 18 valentine cards. (Order Number: [protected])I got a call that the printer did not print it right and they needed me to come in and approve. When i came in the items were not printed correctly but they said they could trim the access. The whole time i was there the workers joked how bad of a job they were doing while cutting. When i got home i had to further cut the items and noticed they didn't even cut the full amount. I would like at least a refund for the 3 they did not cut and some type of future discount due to such horrible service

Hello! I am a new resident of WA. I had a paper prescription from my doctor in CA. I have Stage 4 breast cancer and will see a local oncologist this week. But I needed my pain meds refilled. The pharmacist decided he did NOT want to fill my prescription. UNBELIEVABLE...the Pharmacist also was informed of my cancer. We left and went to Walmart where the script was filled immediately. We will never set foot in a Walgreens again. We called and cancelled our online account too. What a horrible human being that pharmacist is. My entire family and relatives are going to boycott Walgreens too.

I had a Walgreens discount coupon and when I wanted to use it they claimed they do not accept coupons. I demanded some reasonable explanation because everything they told me was absolutely ridiculous! That was their coupon which gave me a discount but they still claimed that it was impossible to use it. In the end I had to pay the full price and I was absolutely disappointed with them. Later I sent a message to their online support and was hoping he'll explain something but they simply did not reply. Very poor service and no support, I would not recommend Walgreens to anyone.

Spoke with Pharmacist and other employees. They say CCS has not authorize the strips, I called CCS and they say they have not received the faxed order. I have had problems in the past with this pharmacy. They keep pointing fingers, the pharmacist Grace states the person that processed the order is not in and is the ONLY person to answer or re-fax the order. I am fed up with excuses and nothing getting done. This needs to be addressed.

I received a set of 3 candles called Modern Expressions for Christmas as a gift, bar code # is: [protected]. I love the candles, however, the remote only works on the biggest of the three candles. I am thinking the other two are defective? Or perhaps the remote is defective?

I do not have the box they came in to return, however, I have the label with the brocade.

If I bring to my nearest Walgreens Store, will they provide me an exchange?

Thank you.