Walgreens
Reviews and Complaints

I came to pick up a subscription on Sunday the 21st of may only to see the pharmacy closed for lunch. They all went to lunch at the same time! I am under Tricare and I have to drive 15 to 20 minutes to get to a Walgreens. I used to be CVS where there are more locations. Your cashier told me they are under staffed and started to laugh. I had to tell him that this was not funny then I get attitude. Are these the people that are the face of you business? I will be finding another store. Totally unsatisfactory.

I am a female African-American teacher in NC and I take Eliquis after having had more than one heart attack. I have frequent problems getting my prescription filled at Walgreens Pharmacy located at 2624 Sunset Avenue in Rocky Mount NC. I use a prescription co-pay offered by Eliquis and since I get a number of prescriptions at one time I don't always check on the price of each one but on a number of occasions I noticed the price of my Eliquis was more than it should have been. When I asked the pharmacist a couple of months ago he acknowledged that my co-pay was not being used and after calling for confirmation instated co-pay in my records. I had a number of prescriptions refilled on May 1, 2017, which should have included Eliquis but did not. After leaving the store I found that medicine missing, no one informed me when I picked up my medicine that a very important one was not refilled. I returned to the store and inquired about the missing medicine and was told the pharmacy would have to contact my physician (this happens frequently and had just happened the month before though my doctor says she sends in refills). I cut my daily dosage in half for the few pills I had and took them every other day until I could get it refilled. On Tuesday May 16, 2017 I went in to pick up my medicine and was charged a price more than my co-pay and did not have that amount with me. When I asked why I could not get the co-pay price the manager was called. I explained I was out of my medicine after waiting so long for a refill and did not understand why I could not use my co-pay card, that this had happened before and been straightened out. She said that my insurance was state insurance which made me ineligible. I explained to her that I am a teacher, a state employee, and Blue Cross Blue Shield is a private plan that just happens to be the choice that NC state uses, not a state health program. She insisted that I was not eligible because I am on a state health plan and would not call the number on the co-pay card for verification. Her actions and refusal to even check left me to conclude that her assumption is that I am an elderly unemployed black woman trying to take advantage of a benefit plan for the employed. I called the number on the co-pay card myself but it was after closing so I had to wait until the next day. As it had been a few days since I had my medicine I was ill all day at work the next, as I said I am a classroom teacher, and my students noticed I was not well and expressed concern all day. When I got home I called the co-pay number and someone called the pharmacy, explained to them that I was eligible then told me I could pick up my medicine. On May 19, 2017, after being out of my medication for a while I was again not well at work causing my administrator to get a ride to send me home immediately after the students left without being able to complete my work and prepare for the following week. When I was able to get someone to take me to get my medicine on today, May 21, 2017 I went to the pharmacy and when given my name the attendant asked me to wait and she went to get the same manager who denied my co-pay, giving the implication that she wanted to be notified if I came back. She said that she had already informed me that my co-pay was not good and I told her that the company had taken care of that, she said there is no change and I was still ineligible. I told her to check because a call had been made to get it straight. She first asked a call from who, I told her from Eliquis customer service. She finally pulled up the information and after reading aloud to me she realized I had been right and she mistaken, then approved the co-pay without an apology or acknowledgement of the inconvenience or potential danger to my health.

I don't know what exactly you would deem fair compensation for putting someone's life potentially at risk for the sake of possibly proving a point, because Bristol-Myers Squibb offers me the Eliquis at the price I receive it so Walgreens is not losing anything. I'll wait for you to contact me and see how you feel about the actions of the pharmacy manager, I am still chagrined.

On Thursday, May 18th, 2017 at 10 pm, I stopped by Store #21 at 4345 W McDowell Rd. in Phoenix Arizona to pick up some items. I had my three daughters with me and one of them suddenly needed the rest room. I asked the cashier where it was and she called for the manager to assist us. The manager, Isabella said she could not let us use the rest room because of an incident and was told not to open it after a certain time. My daughter was panicking (she's on the autism spectrum) and I told Isabella, whatever the incident was, probably involved adults and not a little girl who had an emergency. The cashier started to laugh ( I don't know why) and I overheard another customer say "that's messed up." I have visited scores of Walgreens with public bathrooms and my family visits a Walgreens at least four times in a week. This is unacceptable, this location needs to post a sign "No Public Restrooms". I am posting a complaint also with the BBB AND the EEOC as discriminatory. Isabella's behavior was rude, unsympathetic and the cashier who laughed ...well, no one thought it was funny. I had to hurry out and find a facility for my daughter.
Sincerely,
Cheri Patton - 7132 W Tuckey Lane, Glendale Arizona [protected]
[protected]@yahoo.com

On 5/4/17, I walked into your store @ approx. 11:45pm located on 7299 Laguna Blvd, Elk Grove Ca 95758 #5499

I stood in line for about an hour and when it was my turn I immediately stated that I would like to have a prescription filled. I was asked by the store manager that was on duty that night and was helping out with the pharmacists due to the long line if I had been there before or if I had any updates, I stated that I have an update and issued my new insurance card to him and he immediately said to me that your store does not except my insurance and mentioned to me that my Medi-Cal would need to be updated with my social worker! I said to him Excuse me but I'm not on medi-cal, I work for a living and how dare you assume that I have a social worker. I've never been so humiliated.

On May 10, 2017 I returned to your store on Laguna Blvd approx. 4:15pm to have my prescription filled again but this time it took (2) days and I was informed on May 12, 2017 that I have to pay full price out of pocket after my insurance info was taken and updated; so on May 15, 2017 I had to call my insurance through my employer who had to call your pharmacy and have my information updated correctly! This has cause me emotional stress to know that it took two weeks to get my prescription filled.

I was started on Donepezil 5mg. QD (Rx. [protected]) 4/10/17. The neurologist was going to increase the Donepezil to 10 mg. QD after a month. When I put the last 7 pills in my weekly dispenser I phoned the doctor's office and was instructed that she had already written the order. Last week there were two phone messages left from Walgreens, something to the effect that there was a problem. Today I phoned Walgreens, 1800 Tamiami Trail, Port Charlotte, Fl., after conversing with the automated system I was transferred to the pharmacy. I spoke with a tech. I told her that I had phoned the neurologist office and the prescription was already at the pharmacy. She instructed me there was a technical problem and to call back. I said absolutely not, I don't have time to make any more phone calls.
I have been in this healthcare arena for over 69 years and can see the patients need a spokesperson. What happened to our five (5) rights? Guess I will send President Trump a copy, too. This is an ongoing problem with this pharmacy.
Irene L. Lohr
1593 Red Oak Lane
Port Charlott, Fl.
[protected]

I was denied buying cigarettes because of a license I got from the DMV. This is ### ridiculous and the cashier was rude and very dissatisfing. I spend 100s of dollars here every week and I want a explanation. Why wouldent u except something that came from the DMV of Illinois. This is so ridiculous and something need to be done about this . You turn people away from your store for having a license giving to u by the DMV. I want answer!

Every time I go to Walgreens on 3030 Main St in Frisco Tx, 75034,
The Pharmacy Manager, Duane Barrett, is a major ###. I see him rude to customers, rude to his own staff. I witnessed a woman in tears after he refused to help her out with her insurance problem. He is the rudest man I've ever seen in customer service and when I asked to speak to his manager he gave me a smirk and said, "I am the manager". Something needs to be done about him. I say they fire him.

I drop my prescription off at the walgreens drive thru in Antioch, CA on Deer Valley Road 3 days ago, and I go to pickup my prescriptions and they are not ready. What's worse is one of the prescriptions I have a RX Discount card for it and the pharmacy clerk states that she is having trouble entering the information and requested that I get out of my car and come inside. This is ridiculous and I have had enough. I am not going to use Walgreens anymore. They never have enough people working and the wait times are ridiculous. I have to go out of town on State Business and I will be without my pain medication. I never understood how CVS became so popular, but now I do.

I have been using Walgreens Pharmacy at 1932 Wilshire Blvd, since October 2016, when I was discharged from the UCLA Santa Monica Hospital. All my prescriptions are being sent to this specific Pharmacy, which is closest to my home. All of my prescriptions come with refills (3 or 4) yet every time I come to pick up a refill I am being told that my doctor needs to submit a TAR justification, which he did for initial prescription, yet that doesn't matter to Pharmacy Clerks or Pharmacists, they simply don't know how to fill on-line forms when submitting to Medi-Cal.

One time they lost my rx for cough syrup, made me stand in line 30 minutes while they looked for it, I finally told them to just make me a new one, they did.
Second time, the young latina girl told me a date to pick up my meds. When I got there, she said that they won't be ready for another week, I told her that she told me to pick them up that day and she said no she didn't and I told her why else would I be here today to pick them up, I had to make another trip to get them.
Third time, I went to pick up my rx for 45 norcos, on 4/19/17, when I get there, they gave me thirty and I told them that my dosage had changed and they said no it didn't, I had to have my doctor call them and tell them that they were wrong. I am waiting for the rest of my rx right now!

I have been going to the same Walgreens pharmacy for at least 5 years now. I really enjoy the helpful attitude of the employees, the way they greet me by name, the cleanliness of the store, ect. But recently this location hired a new woman named "Rose". She is the most horrible, fowl mouthed, lazy, and just plain rude employee of any public business I have ever been to or heard of. She literally stays on her Bluetooth earpiece that's connected to her phone, and goes on and on with severe profanity about personal issues that should not be spoken of in public, especially not while young children are about in the store. When she bags my purchases she doesn't place the groceries in the bag with care she instead slows them as if it was trash as she was bothered with. Everytime I'm in the store and ask a simple question regarding a price or something they may be having a sale on, she either completely ignores me or gets a very bad attitude and tells me "I don't know. They got papers at the front that got that information don't they?" I now actually dread going into the store so much, that I've started going to the CVS on the next street over. I'm very upset by this because I feel as if "Rose" has taken away a small piece of happiness, and familiarity I got from being able to go to MY neighborhood Walgreens.

I asked an employee in the pharmacy dept how many ml I should be taking from the liquid bottle based on my prescription and could not tell me. They kept asking each other and no one knew. Finally I had to pitch the bottle and buy my med in soft gel form. They are always out of med, for example, not enough supply for 90days so they send me somewhere else to get a 30 day supply and told to return for my balance of 60day...however, my ins would not allow me for a refill until the last pill of my 30day supply...at times I have to take an add pill so I did not have enough. It is always a struggle with them. I am told my refill is ready for pick up and when I go there, they apologize because the recording gave me an auto response which was not valid. I AM SICK OF THESE PEOPLE, and when I complained to their complaint dept all they did was to apologize and was told that they hoped it was not going to happen again.

Walgreen's Store at 3701 North Kings Highway. Has botched both prescriptions since I moved my Medications there on April. Had email, text,
and when I called the store automated message that prescriptions were ready. On both occasions, they were not ready. I have been trying to login to my online account for 3 days, no luck. Technical Support Chat said it was a company wide problem. My room mate took me both times to pick up my prescriptions both times, and they were not ready. I am legally blind and don't drive. These situations have caused Natalie my room mate a great inconvenience. I am pulling my prescriptions after my Doctor's Appointment on Monday, 24 April. CVS is closer. They are slower, but if they tell you your prescription ready you can count on them, unlike Walgreen's. I did a Google Search on Walgreen's Complaints and my screen filled up immediately . The problem proablly goes back to higher up Greedy Upper Management. Greed is the cause of all Evil. Greed is Money and Money is Greed.

We used Walgreen's service to develop 35 mm film - a service that is provided by the store, but film is developed somewhere else. Today, 4/21/17, we were expecting to pick up pictures - which my daughter needs for an end-of-school project due on 4/27/17.
Well, our film was never sent out to be processed. It was dropped of 4/14/21, with a receipt to pick up 4/21/17.
My husband had called 4/17/17, and spoke with Scott at the Photo area 2x. The 1st time to cancel the order, but called again within 10 minutes to reestablish the order to process the film. Scott said that it was not a problem as the film has not been picked up.
So today, 4/21/17, I spoke with Lydia Montano (manager of Store #6293) re: this error. She initially could not give me any information re: Walgreen 's process for this film.
"I don't know when they pick up" was repeated to me 3-4 times; As expected, I am already irate that my child's pictures not ready - and here I am talking to a manager who didn't know anything. How can a store offer a service with no time frame in mind? Only then did she make a phone call to check the info for me.
Scott stated that 5 min after talking to my husband, fed ex picked up the pictures. Lydia said pictures are picked up Tuesdays and Fridays, info given to her from her phone call. My husband called on a Monday.
Worst customer service! No offer to help was provided my a manager.
We will never use this store ever again!

I'm have been transferring my photo order since the 8th of April. These are my son's graduation invitation, and when I placed my first order it was fine. I picked them up, loved them and decided to order 60 more since I was able to get them half off with your photo promotion. This is where the problem has started. Now all of a sudden the store doesn't have enough card stock ro print our my order so they advised me to contact 1-800-walgreens to transfer my order. Did that, and the other Walgreens said they never received my order, and they were having printer issues. Called back to 1-800 number and they provided me with a promotional code and sent my order to a third Walgreens(you can imagine my frustration). Spoke to a young lady who contacted the Walgreens that my order was getting transfered to a third time to make sure they not received, but could process my order. Then again, I just received a call from a young lady from that Walgreens stating she couldn't get the printer to work. So, yes I do want my invites, on Stockard, with the price that I had and wondering if someone could please help me out. I sick of calling you guys over and over. I will not stop until I find someone in corporate to assist me! Thank you for your time! Denisa Gatewood
[protected]
[protected]@yahoo.com

Jari V. the pharmacist assistant tells customers that he will personally call your clinic or Dr. and figure out your refills or any unique circumstance you may have. LIE he never calls and I caught him in a lie and he refused to accept fault or remedy the situation. I had to stand at the counter and make sure he was making the calls that he says he is doing. The pharmacist on duty, Catherine N. never never never once asked me what was wrong or even how she could help. She only proceeded to yell at me as a customer in front of other customers threatening my private information and that I didn't need to know about Jari's phone conversation with MY Dr.. I asked for apologies and was given none. If we didn't have to go somewhere so close I would rethink ever coming to Walgreens 6390 Brooklyn Blvd Brooklyn Center. If you can go to another pharmacy GO. They obliviously do not care about their customers well being or having any proper customer relations.

I have been a customer at this store and pharmacy for several years. On Sunday, April 2, 2017, I requested a prescription refill by automated phone service. I received a text that it was ready. We went to the drive up window and clearly stated my name. When the pharmacy tech, Gabriella, gave us the prescription, she did not ask for an address. We paid with a charge card and left. On the way home(20 miles from the store) I opened the bag and saw, much to my horror, that I had been given, and had paid for, someone else's prescription. The last name was the same, but the first name and address were totally different. We then turned around and drove back. The pharmacy tech was not in the least concerned or apologetic initially for her error. I was understandingly upset. She then took the bag, got my prescription and then confirmed the address. She very condescendingly asked if I knew what my prescription was. I replied yes, gave her the name of the meds, and asked her if SHE knew what it was. I was not very happy. I gave her my card and she charged me for the prescription. When I asked for something indicating the voided transaction, she said that the first transaction had been voided. She did not give me any proof of this. I checked the bag and did have the correct prescription. After beginning the drive home, I went online and checked my discover card current transactions. It showed both of the charged transactions, but nothing negating the first ine or debiting it on my account. So back we went and I went directly to the pharmacist, Mr. Khang, to complain. He seemed to understand, although his English was hard to understand. He said that they only had the store copy showing the transaction cancelling the initial charge and that something should show up in 24 hours. Because I live 20 miles away, I asked of so e kind of proof of the cancellation of the first transaction, and only after several mi utes of bantering did they finally agree to make me a copy to keep with my records.

I told Mr. Khang, as well as having previously having told the pharmacy tech, that they need to be more careful about the protocol of dispensing medications to avoid errors such as this. Who knows what could have happened if I had inadvertently started taking the wrong prescription? There could definitely be negative consequences to both the customer and the employee regarding potential liability issues. I told the pharmacist that they need to stress to their employees about confirming the correct prescription, person and address.

I tried going online to the www.walgreenslistens.com website to take their survey, entered the correct information from the receipt, and twice was prompted that they could not proceed with the survey, based on the given information, which I had double checked for accuracy each time. I tried calli g the pho e number given, entered the same information, and was given the same prompt twice about not being able to process the survey. I then went to the website and found a number for customer service, which I called. The automated prompt was that all reps are busy and to call back at another time, then it hung up.

This certainly has been a frustrating ordeal, compounded by the problem of not being able to reach a customer service person or leave input. Any help or advice you can offer would be appreciated.

Ingrid Ford
[protected]
kris.[protected]@sbcglobal.net

About 6 months or more ago i. Dropped off an rx, I was there first customer and decided to wait for it, so I sat down in there waiting area which is right across from the pharmacy. A few minutes went by and the pharmacist asked me to please leave, at first I thought that they had ran out of my medications, but he just. Said to me if. I could leave and. Come back. At. That time my car was at the mechanics and I had to take a bus on a really bad raining day. I spoke to a manager and she did not know why he said. That, so she suggested that I wait by their clinic! This is unreal to me. Walgreens has. The rudest pharmacist I have ever. Delt. With.

I have been with Walgreens in North Carolina for 22 years and have never had any problems. Moved to Florida & in 3 months time, they have shorted me pills 2 months in a row. Then they make me wait two or three day sometimes more as they think I'm lying. Every day I go to pick up different prescriptions there's different employees there. They need more help and you wait and wait and wait. We'll be fine another Pharmacy in the near future

Today, 3/22/17 at aproximately 5:32 PM. I have had spinal fusion within the last 21 days, I am able to walk on my on but in extreme pain. I went into the [protected]@ 16415 E. Palisades Blvd. Fountain Hills, AZ [protected]. I was the 2nd customer in line attempting to return something purchased from this store. I stood in line for over 30 minutes (In extreme pain from my surgery) while (Kent) took care of this customer. Once I got to Kent (This is his real name) He then called via his little red button for assistance because there was now 25 people behind me trying to buy something. He also called on the PA system for assistance on Register #2 because of the volume of people. Kent got no additional help while I was waiting. He then asked he what was wrong with the 4 little bags of candy I was trying to return and get a refund. I said nothing is wrong with the candy I just don't like them and want a refund. I had the reciept available. Kent now kept punching the keyboard and doing a number of things for over 10 minutes with very little results. He finally offered me a walgreens gift card for $4.08. Meanwhile My wife waited very patiently for me. When I told her what kept me, we drove home and within 15 minutes she called the store and asked for the manager, and someone named Antoinette came on the phone and when My wife explained the situation to her mentioned (Kent) and she LAUGHED. When my wife asked why she was laughing (Because I was sitting right next to her) she denied it. I am a returning customer that have numerous prescriptions there and this is NOT THE WAY TO TREAT YOUR CUSTOMERS. THIS WALGREENS IS POORLY MANAGED AND STAFFED. i WOULD LIKE TO TRANSFER ALL OF MY MEDICATIONS TO ANOTHER PHARMACY THAT IS 100% BETTER MANAGED AND RUN. KENT NEEDS to be in another position away from customers because he his incalpable of cashiering.