Conn's Home Plus
Reviews and Complaints

I brought a 55 in tv from conns nov 20 th the sales men told me if I returned it with in 24 hours I wouldn't be charged a restocking fee. Well low and behold he lied shame on you mr white and til this day I haven't received my refund I was told it takes 7 -14 business days now I paid cash for this tv 998.00 now I been informed it takes 30 - 35 business days for my refund in the mail the customer rep told me I was miss informed and it take up to 35 days not 14 this is some bull crap I'm seeking a lawyer to handle this matter It's nothing at the customer service counter about or a refund policy it's made up as the day go by this is illegal

I bought my washer dryer March of 2016 and bought the 4 year warranty. Two of the heating element screws came out and my dryer caught on fire. They set an appointment for the 24th of Nov. and came out to look at it. I told them I did not feel safe having it repaired after it was on fire. I got an e-mail saying my appointment for service was on the 20th of Nov. I called and had it rescheduled to the 24 because I can not get off Mon. thru Thur. So I wait all morning on the 24 for them to call and set the 2 hour window, no one called. I called them and they said that the parts were not in yet, that they were ordered on the 21st. How can they set the appointment for the day before the parts were ordered. So I get another e-mail saying my parts came in on the 28th. Today, 30 Nov., I get an e- mail with a service date for 4 Dec. I call and tell them I can not take off Mon. thru Thur. and need it for Fri or Sat. and they can not get a date before next Fri. the 8th of Dec. They advertise that they fix the problems quickly. I would bet that if they were having to go to the laundromat to wash clothes when they have a washer and dryer sitting waiting to be fixed they would get their service department to do it now, not a month form when it broke. and even after they fix it I will be worried it will catch on fire again.

Hello,
The purchase I made on November 13, 2017 was the first time I have shopped at Conn's and the experience has been a complete nightmare. First of all, I requested delivery for Saturday, November 18, 2017. I received a phone call on November 14 that the delivery truck was at my home trying to make a delivery. I requested they come back and deliver the refrigerator on Saturday as I had previously requested. When Saturday rolled around I received a delivery notification that delivery would occur between 12-330pm. My delivery was not made until well after 6:00pm, this was after several phone calls with no one being able to provide any answers as to why the delivery was late or where he truck was. One of the customer service representatives even raised her voice at me and told me there was nothing she could do. This experience was particularly problematic, because this occurred in the middle of the day we were moving, and paying movers by the hour, which was all completely delayed by this delivery debacle. I am most angry that no one from Conn's so much as called me to change the delivery time so I could adjust our moving schedule for the day.
Furthermore, I presented proof of personal property/renter's insurance at the time of purchases. Upon review of my bill, I was charged a $600+ fee to purchase rental insurance throughout Conn's when I already have a policy through USAA that I provided. The store manager told me there was nothing she could do, and emailed me a form to send to corporate to take the $600 overcharge off of my bill. The store manager of which, never returned my phone call when I called to discuss my concerns regarding how a $600+ overcharge even occurred.
Moving on, one of the items I purchased was a 65" Samsung 4K curved TV. I was sold the mount by the Conn's employee, who told me I had to purchase the mount because it was the only one in store that would work with this tv. Well, low and behold when we go to mount the TV on the wall.. the mount does not fit the tv and does not work at all. So, back to the store I go, and request to speak to a store manager, Sheryl. Sheryl seems to think my experience is hilarious and is casually laughing throughout my explanation of the beyond substandard experience I have had thus far. She does not even apologize for the inconvenience. Sheryl then asks if I want to return the items or exchange them for a mount that will work. When I ask the employees who are standing around doing nothing except watching this whole charade, they cannot even so much as tell me if they have a mount in the store that will work with the tv. So, because of the complete lack of confidence, I chose to return the mount and purchase elsewhere.
Finally, I showed Sheryl a print ad, from Lowe's which advertises the same Dyson vacuum cleaner I purchased for $200 less. Sheryl refused to price match the item, stating it had to be in weekly circular format, despite the top of the electronic ad saying "Lowe's weekly ad."

I would really appreciate someone from corporate calling me, I am about to return all of the items I purchased to the store and go with a company that is 1) competent and 2) cares about customer service.

Thank you,
Alicia Fitzpatrick
[protected]
Plano Store location

Do NOT shop or buy anything from here! And this is coming from a former employee! Trust me, they don't care about you or the problems you're having with their products. Want to know why? Because they put profits before people and treat their employees like garbage. During Hurricane Harvey, the Chief of Staff, Scott McCree, was incredibly upset why call center agents couldn't make it to work, even stating, and I quote, "They're just trying to get a day off." I couldn't believe that statement, especially when staff had just lost everything. Scott demanded that I communicate to my staff to report to work immediately. Can you believe that? Refusing to compromise my values, I resigned, and have been better off ever since. So, if you're shopping with Conn's, understand how those employees are treated, because they are not happy, and that unhappiness is passed down to you, the customer.

It has been less than 24 hours I would like to return it didnt fit right and like to return the store isn't really helping me with he situation I have been a customer for 2 years I would like some help with this. I can return and pay the restock fee if necessary but just don't see the need to keep it and pay the price for something that is not what we thought.

I got a pre-approved letter. Just bought a house here and disabled Veteran. First they said call they need more info or go into the store. 10 minutes later, I am not approved. Wow. Happy Veteran's Day. Never again. Very sad. Call customer service and they don't care. Oh well you will get a letter. How about doing what was asked first? People who have LATE bills get this Conn--- Not those who just bought a home-- Pay their bills in time and make enough to actually pay... Mor furniture would like me as a customer. Disappointed. Rude customer service. Just hang up.. I AM NOT WORTH THEIR TIME.

Robert Kuntz - [protected] or [protected] SSN ending in 9363
I spoke with Jose on 10/17/17 to verify mailing address for loan payoff and request EFT be removed from both accounts due to payoff checks being sent. Our account was deducted on 11/03/17. I called again today regarding the charge and was told that our loan payoff checks have not been received/submitted and our account was paid on line at our request. I sent those checks on 10/17/17. I tried calling back over ten times in a span of two hours today and cannot reach anyone or even get through on several attempts. Our account should be paid in full, not charged. I want to know the status of our loans payoffs and how we will be quickly reimbursed for this overpayment.
Thank you. — check #s [protected] & [protected]

Ive been having issue after issue w this fridge since summer ive had food losses took yaw so long to come and service it didnt even get fixed first time had to wait again for someone to come out again more foid loss struggled to feed my kids im a single mother disabled sick im recently pending another service visit its been like 5 already and its issue after issue im paying for something that is not functioning and doing what i purchased for im sick and this is such a hassle incinvenience loosing food and having to wait on you all till yaw can come why should i have to be going thru this not to mention the rude customer service ive bought several items from you all but after this...at this point im requesting for a new fridge i cannit be leaving my children without food because tge fridge dont work and i cannot affird to be buying food or dealibg with unnecessary stress ..please take this fridge
Bring one that works!

In early January 2017 I bought a brand new top of the line LG washer/dryer combo from Conns located on FM 1960 (near Willowbrook Mall) in Houston, TX. On September 3rd the dryer stopped working. The interior light would come on, however the control panel was completely dead. It took until September 8th until a service person arrived. The service person was unable to fix the dryer and said that parts needed to be ordered. The new parts, (a complete new dryer door), did not arrive until September 19th. It was another 8 days, (September 27), before a service person arrived to install the new part. The replacement part was ineffective and the dryer still would not work. More parts were ordered. Those parts did not arrive until October 6th. The repair technician did not arrive to install the parts until October 11th. The dryer still does not work.

My wife called Conn's on multiple occasions to try to expedite Conns. She was treated with disrespect and hung up on at least twice.

The service department at Conns is highly inefficient and probably greatly understaffed. Customer service is totally uncaring about the plight of customers who are deprived of the product that was paid for. I have never in my life encountered a more inept and uninspired organization. I have been without the service of my $2000 dryer for over 5 weeks so far. My recommendation to all who read this is to avoid buying anything from Conns. They have no pride and no skill. Except the skill of taking money and not providing timely, competent service when needed. I understand that moving mechanical and electrical parts can fail. But the true measure of a company is how well they perform when something goes wrong and how they treat the customer to minimize hardships imposed by the equipment failure that they should be able to remedy. It is inexcusable to have to wait a week or more to get a service technician to a homeowner's location. Poor attitude, incompetent leadership, poor planning sums up Conns. Please do not repeat my mistake.

I bought a refrigerator and a washing machine from Conn's in Jan. of 2017. In June of this year, my refrigerator starting giving off a chemical odor. I called and they sent out a repairman from Conn's which they don't have a record of and he said he didn't have a clue what the odor was. Conn's said I needed to contact Frigidaire since we didn't buy Conn's warranty. The food in my refrigerator was ruined and tasted so horrible you couldn't even eat it. I even boiled an egg and I couldn't even eat it.
Contacted Frigidaire and took about 2 weeks for someone to come and look at it. The repairman said he did smell the chemical odor and thought it might be a rotten lemon that was in the drawer. He took it out and said to let the refrigerator air out and see if that helped it. The smell was still there so I called Frigidaire again. They finally agreed to send out another repairman after much discussion and this guy smelled like he had just smoked a pack of cigarettes and said he didn't smell the odor.
Called back to Frigidaire and a supervisor said the other repairman said he didn't smell anything so they couldn't do anything else. Explained to him that this guy reeked of cigarette smoke so I didn't see how he possibly could smell anything. Meantime we have a new refrigerator we can't even use for fear of it making my family sick.
Spoke with another supervisor and he said to put kiddie litter in in for about 48 hours and if that didn't remove the smell to try charcoal for 48 hours and did that. The refrigerator still had the chemical smell. I was told by a heating, air, refrigeration company that it smelled like the glue from in the wall of the refrigerator. Frigidaire said there wasn't anything to repair (there probably wasn't a fix for it other than a different frig brought). Finally convinced them to send the first repairman that thought it might be the lemon to come back out. He came back out and said yes he smelled the smell and tried putting in a new ice maker. I called back in and said the smell was still there and they said they were sending the same repairman back out and cancelled it the day he was coming.
Meanwhile I have a new $1000 refrigerator that I can't even use, having to use an old one in the garage and Conn's keeps calling wanting payment for the frig. I said I will pay for the washer but you need to come and get the frig. They said it will go as a repossession against your credit. Whatever happen to satisfaction guaranteed? Please would someone help me get this issue resolved.

I had extra money and decided to finally pay off my account in full. I was on the phone with a specialist and she was giving advice what to do, and after that she had to close my account, which was never done!
Since then I have been getting tons of email and calls saying I had to pay money. Their customer service doesn't help me, they only send their apologies and do nothing. Please stop this!

Purchased LG side by side refrigerator 07/20/17; delivered 07/22/17
I measured sides at store (it will fit). Unbeknownst to me (& salesmen) there was a 'hidden' 13" plate & wire housing on the TOP of refrigerator at the back edge (increasing height 1/2") - at the time of installation, I am totally unaware of this additional 1/2" plate on top. Installers simply SHOVE the electrical wire under the door of my overhead cabinet & SHOVE the refrigerator back to the point of almost breaking the electrical wire.
They left my old frig in my driveway, promising to return later that day to pick it up. The driver left QUICKLY & I then noticed there was 8 1/2" space between the back wall & the refrigerator. I called Conns & warehouse 3-4x on Sat & again 4x on Sunday to pick up old refrig & PLEASE push my refrigerator back to the wall!. " Yes" - they say they will have driver do that. Refrigerator is picked up 9:30 pm Sunday - driver did not call, did not knock - he picks up frig & leaves!
Five days later my son pulled out the refrig & we then noticed the silver plate & electrical wiring housing coming from the TOP of the refrigerator, totally preventing it from sliding properly under my cabinets.
The deliverymen NEVER mentioned to me that it did not fit! They purposely & intentionally shoved it in as far as possible & possibly damaged the wiring and SAYING NOTHING TO ME about the misfit.
Now - I'm being forced by Conns to pay a 15% return fee (approx. $147) in order to have this refrigerator returned. And If I want to exchange it, I'll need to pay an additional $80 delivery fee!. Had the salesmen at the store originally inform me about the 1/2" housing HIDDEN on top of the frig, I would have chosen a shorter model (but he didn't even know about it). I guess LG keeps that a secret. The height of the refrigerator is listed, however that is from floor to top of high door hinge, which wouldn't be going under my cabinet. It would have fit fine if the wire housing had not been there.
This plate/wire housing is normally placed on the BACK of refrigerators - NOT ON TOP!
We found nothing in the manual regarding a housing plate on top -
Who goes refrigerator shopping with a ladder to CHECK to see what's HIDDEN on top?
I want the refrigerator picked up at no cost to me.
I've emailed & forwarded pictures of the crimped wire to the store manager, but he informs me Conns store managers are UNABLE to make any customer service decisions -- all done by corp -- pretty sad!
Additionally, this refrigerator was $150 less at 3 other appliance stores, including free delivery. Conns refused to match their price.
There won't be a next time!

My refrigerator broke on Saturday July 15th.. Monday morning i called in a service request. Tuesday, a service guy showed up and said the control board went out and he should have it replaced by friday.. Friday came and i didn't recieve a call so after lunch i called to see what time they would be here.. the lady informed me that it wouldnt be until Wednesday July 26th.. i just called to see if that date was still good and now im being told Thursday the 27th.. when i purchased this warranty, i didnt think I'd have to wait 2 full weeks if something ever went wrong. You would think something as critical as a refrigerator would have top priority and be fixed within days not weeks.. is there any thing you can do about this? Help out in any way? Rush my part? [protected]

I purchased a smart tv from Conns last Semptember. The T.V. is still under warranty and has not worked for a couple of weeks. I've called the service department several times to only be told they ordered a part for the t.V. know one has ever came out and even looked at the t.V.. I know one thing for sure. I will not be paying another dime to conns until the t.V. is repaired or replaced.

Purchase and paid off still under warranty and call you to service came out did nothing! Call again two weeks later because the same problem and more is happening and there is no sooner date to come besides July 4th with a leaking freezer and it's beeping and the freezer has about $500-$800 worth of food in it! The service rep suggests I just loose my food and file for loss food! What the hell? Conns has to do better? You all charge way to much money for yall products and sends all types of information to extend the product and want fix nor replace it. This makes no sense

i made a purchase about a year ago and lord knows i will never purchase anything else and will advise anyone i come across not to either i got an email saying if i dodnt pay 6 hundred some odds cents by the end of june that my purchase amount will be 1632 dollars i believe for a 700.00 stove that i have been making payments on since june of 2016 my heart hit the floor

a bough a washing and dryer front loader, less than a moth, the washing machine it take at least 3 time to do it job and the dryer take 3 time to completely dry even in it high settings, read the instructions, call the service department they don't have time this moment to come and take look, until the 30th of next month, today is 5/23/17. the appliances are defective since the beginning, now i cant return it because is over 14 days to return, no one told me about this, i have read multiple problems that people had with this product, i am sure that cons know about this defective product but never care to about this, .
call Samsung and i explain all this and i have not receive an answer, i pent close to 3000.00 on this product, my next step will be complain to the BBB and hire a lawyer

Conns has been sending me preapproved letters for 2 years. I went in to purchase an appliance after mine qent out and it has been rhe worst experience ever.
#1-first delivery day the appliance had so many nicks and dings to it was unreal. Not only that, the prong on the plug wouldn't plug in the socket
#2-the movers dinged my door, scratched my floor because they swurved rhe appliance around on thr floor without a dolly or quilt. Yes, they sent someone to fix it but it should have never happened!
#3 — after going over my paperwork, I realized conns credit department charged me $100 for running my credit which I was never told until I inquired due to a new law
#4-I was not asked if I had homeowners insurance and did not discover it until I went went back through my contract... They tacked on another $137.50
#5 — 30 days to get your food form processed, but be late with a payment!
*poor customer service. I will never purchase another thing from this store!*

My name is Sandra my husband, &I bought a freezer, dinette set, computer we put in the order the 1St week in March the salesman delivered the computer to our house but we had to wait a whole month1/2 for the dinette set &freezer then upon the delivery the table was scratch and the delivery driver took a picture of it so did I. But, the table was a demo coming off the floor at the store where we placed our order at he lied and said it was coming from a different state, I tried calling him he hung up I tried calling him back his voicemail was filled the I text him and he never text me back just ignored me but you all have him a big commission I know that. He just got rude and disrespectful we never got any thing off our bill but, reduce the bill because we got our own renters insurance bringing our bill down from $158.00 to $155.00 really wow! I maybe64 yrs old and black not stupid, I have two associates degrees and to Masters degrees and I've worked as a paralegal in a law firm for 8yrs I know my rights don't get it twisted. So, now I am going to speak with the owner on Monday. But, rudeness, poor customer service and liars and you really want me to rate your company on a scale from 0-10
Liars 0
Courtesy0
Poor customer service0
Delivery on time 0
Replacement parts timely0
Concerns about customers0
Making customers#10

I Remain,
Sandra W Freemount
Sandra free [protected]@yahoo.com
[protected]

I purchased a bedroom suit at the greenville sc store on march 18 however the dresser and mirror was not in stock all other furniture was delivered however the dresser was placed on a completely separate loan that bears interest just because it wasnt in stock so im paying extra because your store didnt have the dresser in stock then was told it would be in charlotte for me to pick up by the 28th of march i went to charlotte mind you i live in asheville nc it wasnt there they said the 9th went back to charlotte they told me i needed a pick up slip i drove back to asheville called conns sc they sent me an invoice said that should work went to charlotte again they said no i needed a pick up sheet called conns sc again and asked why i wasnt given one ever they said they printed a new one i would have to pick up in greenville, then drive to charlotte again to pick up my dresser this is three trips to charlotte and two to greenville and still i dont have my dresser im really angry it has been a huge hassle ive taken 3 days off work and waisted at least 100 dollars in gas all for your store not having my dresser in stock i dont think the customer should have to pay for the stores merchandise being on back log! At this point i wouldnt dare purchase another product or reccomend to anyone