Costco
Reviews and Complaints

Bait and Switch ?!?! I signed up for auto and home insurance with Costco in March. There has been no rate changes in my state, no changes to my policy, driving history and claims activity remains at zero. Yet, my premium went up $185 for the next six months. I called the customer service line and was told there is no one reason they can provide for the rate change. They see nothing has changes at my end in the past six months but it may mean costs for repairs in the area has gone up, therefore my premium went up.
I understand a rate change in the state (which was authorized this February) but I was already quoted this change in my 3-1-18 start date. I feel this was a bait and switch to get me to change my policy and now at renewal they are arbitrarily charging more with no discernable explanation to provide.

Changed canned dog food that Costco (Park Meadows in Colo) from a great product, Nature's Domain Grain free Turkey & Pea Stew, to a crappy product that is not grain free and is a pate instead of a stew with gravy. I just finished a can of the Kirkland Lamb & Rice formula for dogs, not only do my dogs not like it very much, but the empty can was impossible to clean out for recycling. I soaked it and tried to wipe it out and there was still food caked on.

I know there can't be anything done about this unless people, like me, complain.

Thank you for listening.

Debbie Schriener
Centennial, CO

On Sunday July 1st I went to Costco and experienced something I've never experienced before. I was sampling products when I came across the Juce vitamin supplement on the way to the checkout lines. The woman who was handing out the samples poured me (a black woman) just enough to get my tongue wet, not enough to swallow. The gentleman in front of me and his 2 daughters (Caucasian)had their cups filled up. When she gave me the cup she apologized and said she didn't mean to pour me so little but her arm was hurting from pouring so much lol! I initially thought maybe she ran out but I seen the Caucasian gentleman with his girls look at the bottle which was not empty. I could not see the bottle at first because she kept it out of my view but when I did she just looked at me. When my husband came over with my daughter ( he's white and Asian)she offered them the same sized filled cup as the Caucasian man and his girls not knowing I was with him. I guess her arm had a break from pouring. I really liked the product and wanted to purchase it, I mean isn't that the purpose of letting loyal customers sample so they can buy, but I choose not to due to my experience. I love Costco and will continue to shop there but I think people like her you should not have in physical contact with the customers if you want to sell your products.

During my shopping at costco yesterday, my son an I attempt to reach for composition binders that were stacked too high, the entire box fell and landed on my foot. My foot immediately became swollen and I did the best to drive home and have my husband take me to urgent care. I sustained a broken toe and 3-4weeks of recovery... The reason I am submitting this is so that it doesn't happen to someone else.. I believe there is a guideline and employee policy as to how high merchandise should be stacked so there won't be any accidents to employee or customers. Thank you.

Gillette Venus sensitive 14 pack disposable razors are trash! This is the condition my legs were in after First use from a brand new razor. A literal bloody mess. This needs to be made right... And I can't even submit a photo apparently one simple picture is too large so your website is [censored]ing trash too. Never shopping here again. [censored] you Costco

I am very disappointed with the loss of the chocolate frozen yogurt. I always looked forward to my chocolate yogurt after my shopping and you have taken that away from me. How can you possibly think the açaí flavor could ever take the place of chocolate! Please reconsider your decision to discontinue my favorite chocolate yogurt and bring it back ASAP!

I am very upset after seeing that the chocolate frozen yogurt was removed from the food court menu. I enjoyed one almost every visit to Costco, but now that it is gone I am very sad that I will not be able to do that. My family and I enjoyed them so much, and we all are very disappointed by the decision to remove it. I don't understand why it was removed seeing as it was so popular. Please reconsider as I am not the only member who is very upset by this. Also, you should add corn dogs to the menu! After adding chocolate yogurt back onto it, of course...

My cashier today said about 2 sentences to me. "Membership ma'am" and when I didn't pass it to her quick enough she tapped her fingers on my stuff like it was the biggest inconvenience. Then "thank you" without even looking at me and shoved me out of the way onto the next. I get it is busy but they all must be trained to be rude to customers. Had a lady at a Calgary liquor location tell my friend she shouldn't "tap the [censored] out of the machine" with her debit card. I also am a cashier (12 years) and get annoyed with customers at times but would NEVER speak to them or tap my fingers and roll my eyes because a customer made me wait.

I am very disappointed in the service I have received from Costco.com. I have been waiting on a refund which I was told by 3 customer service represenatives stating refund takes 10 business days. My husband and I have been without a mattress for over a month and I call every week to check the status and I get the same answer. I recently had surgery and I'm suffering from lower back pain and would appreciate if I get a firm answer rather than just wait to be mailed out. I have been a member for years and never have I dealt with an issue with any company than costco.

Please, please please bring back the humboldt fog cheese in the spokane valley store. Your team says it is out and not expected back in... Horrors... This is the best cheese you have ever stocked. I was flabbergasted when I first laid eyes on these beautiful wheels of aged goat milk with a wonderful distinctive ribbon of edible vegetable ash. If you haven't tried it you are missing a wonderful experience.
So please have mercy on us in spokane valley and restock the fog!

I recently went to Costco to discover that acai bowls have been added to the food court menu, and at a fairly decent price. However, the chocolate yogurt no longer exists at the food court which is very disappointing for customers. A stranger next to me expressed the same disappointment at the window when she heard the news too. I tried the acai/vanilla swirl instead and it was not very good. Perhaps the acai bowls are better. Regardless, I think bringing back chocolate yogurt would be a smart move and satisfy many customers.

While trying to enjoy this spinach in a salad I have found multiple pieces of sharp black plastic. I almost cut my mouth open. Even after washing the spinach the pieces must have been small enough to make it in the salad. The plastic appeared to be broken off a machine I suppose when sorting the product. I'm lucky I didn't serve this to my family or children. I am severely disappointed.

My complaint is very simple..I've lived in Cancun Mexico now for almost 25yrs, and Costco's was always fair about the exchange rate on the Dollar...For the last month or so they have fallen behind most stores here in Cancun even Walmart & Sam's Club which are also American owned...They are purposely in my eyes under cutting the value of the Dollar to make more money on the consumer...They are normally 25-30 cents under what the exchange rate should be...I have complained to the general manager at Costco's here in Cancun, and I do plan on calling there head offices in Washinton state and also filing a complaint...Thank You, Mike Coleman

P.S. I've been shopping at Costco's for over 15yrs now...

On June 14th, we went to Costco Rego Park to renew my husband's card and add a new one for myself. The customer representative "Liz G" as shown on her ID was really unprofessional and with zero level of education and manners ! My husband presented his card which was a little sticky form one side, as our daughter was having fun putting her stickers on it on the way ... the customer representative clearly told us "I will give you a new card as this one has boogers all over". I still can't believe how low you can be to assume such nasty things ! You can tell that she had no education at all. I kept my composure not to go down to her level and my husband did not wanted to ruin our day ... I did not ask for a supervisor on the spot so I can concentrate on our shopping and ignore a low level behavior ! Also, she would not talk to me directly but was asking my husband "let me have her ID..." and every time I asked a question she will answer my husband. No eye contact, no smile, no manners at all ! What a shame to have such employee at your organization !

Costco recently got açaí bowls, which is great! However, because they needed room for the açaí, they took away the chocolate frozen yogurt which, frankly, is one of the worst decisions they could ever make. Since I was little I have been going to Costco, looking forward to the swirl frozen yogurt that only costs 1.35$. Now, I cannot do that, because my only two options are vanilla frozen yogurt or yogurt swirled with açaí. Like the reasonable person that I am, I even tried the açaí swirled with vanilla frozen yogurt and it did not live up to my expectations. This is a disgrace and I will not be going to Costco until they bring the chocolate frozen yogurt back. Thank you for your time.

I have been an Executive Member ( Mbr# [protected]). Today I went to Costco warehouse in Riverhead NY. At checkout I was told that my membership had expired and I needed to renew. I told check out that I wanted to renew but to downgrade to regular membership. She said she could not do that. She called manager who told me I could renew as Executive at checkout but would need to go to customer service if I wanted to downgrade. I protested and noted how Cisco Made it easy to sign up for Executive membership at checkout but was making it difficult to downgrade. After some discussion, the manager allowed me to checkout using expired Executive Membership but only if I agreed that I would receive no points for my purchases. After checking out, I went to customer service to attempt to renew membership. I was told that I would need to get at the end of a very long line made up of people returning merchandise. Totally frustrated, I left.
I cannot be the first or only customer who has been victimized by this unfair and deceptive practice. Costco clearly tries to get people to sign up for the more expensive Executive Membership and then makes it as difficult and inconvenient as possible to renew and downgrade to the less expensive
Regular Membership. I am so angry that I am contemplating going to the NY Attorney General or filing a class action lawsuit. What is Costco going to do about this matter? I can be reached at [protected]@gmail.com.

I hate the Scoop Away product that is the only choice for litter at Costco now.
Horrible fragrance. Even worse packaging. Just Horrible.

BRING BACK LITTER PURRFECT! BRING BACK LITTER PURRFECT!
BRING BACK LITTER PURRFECT! BRING BACK LITTER PURRFECT!
BRING BACK LITTER PURRFECT! BRING BACK LITTER PURRFECT!
BRING BACK LITTER PURRFECT! BRING BACK LITTER PURRFECT!
BRING BACK LITTER PURRFECT! BRING BACK LITTER PURRFECT!

My tire is going flat and you can hear the air coming out. I ask the guy if they can fix it. He said no I would have to buy fix a flat. But they can fill with air. I go back in and ask if they could change my tire. I was told no they do not have time. I have pictures of 3 bays open. I'm 1 1/2 hours from home. Stranded thanks for the help Costco! Very disappointed and will never go to a Costco again or recommend one! Pictures have 3 bays empty now all are full 30 minuets later. Other people are walking right up and getting help right away.

Every time I frequent the 595 S Galleria Way Chandler AZ Costco I would purchase a soft serve chocolate yogurt. This is ~ 60 times a year. The last time I attempted to purchase a chocolate yogurt I was told it was discontinued for the acai (spelling) flavor. Well if this is the case I will no longer be a member of Cosco. It took a real business genius to make a decision like this. Also the only way I could let Cosco know with this many characters (not limited to 240) is with this hard to find page, another business genius decision.

I am also a member of Sams Club and they still sell the same chocolate yogurt so I will continue my membership there. Cosco chocolate yogurt was a popular item at the above mentioned location witnessing many customers purchase one before me. Who ever is making decisions like this is incompetent. So long

I had a bad experience all the way around. First of all, I called to make an appointment to get new tires. Second, I took time from work to take my car in on my appointment date just for them to tell me the tires I want are not in stock and have to be ordered. So, I paid and had the tires ordered. Third, someone from the tire department called me to let me know my tires are in early enough in the day that I thought I could take my car to get the tires put on. Then he told me that they dont do some day appointments. So I made an another appointment. I then took more time off of work to take my car in on my scheduled appointment date, just for them to tell me it will be 2 1/2 to 3 hour wait. I then had to call for a ride, which then I left my car. AND lastly, I picked up my car after the tires were put on just to find my hubcap broken, which the response I got for it was they noted it on the work order and it will not stay on with only two prongs and I could call the manager next week. I am very unsatisfied with my experience. I would like a phone call from a manager ASAP! My # is [protected].