Costco
Reviews and Complaints

Date of Incident: 12/31/2016
Location: San Diego, Mission Valley

Incident Details:

Today is the worst experience that I never expected from costco opticals. I had a frame+lens done from costco for my son few months back. My son has made slight scratches on the lens. I went to costco to replace the lens only as the frame is in good shape. To my surpise they denied to accept the frame which was brought for the same costco. The reason for this the costo optical manager said was "The frame has got chew bites at the end of the of one of the temple tips" (Attached the image of the same). Then, she showed a list of rules (attached are the rules as well) that their costco opticals corporate has put in while accepting a frame (though the frame was brought from costoco) to replace lens. No where in that rules it says that a damage like chew bites that too at the edge of temple tips is an issue. After a huge argument, I just walked out useless. Surpisingly, walmart accepted the frame to replace it with lens.

Guys.. becareful, if you are taking a frame from costco and you do not take insurance. This is seriously crap and worst experience that I faced.

The staff are not there most of the time, and rude. I had a lump on right front tire, they checked and told me to replace all 4, but I decided to hold up 2 of them, and replaced worst ones. They told me to wait 1hour which turns out to be 2. After 1, 5 hour I came back, my car was still being worked on, the worst thing is the lump is still there. Then they told me I just have to get all 4 replaced, so they did nothing with the one looks like about to explode.

I was told by the manager on duty to wait one week till the tires I wanted went on sale, I waited the week I came in and talked to manger on duty (Scott Golich) he basically told me I didn't talk to anybody and that I was a liar. He said that I must have gone to a different store, but this is the only Costco I shop at (101 and cave creek rd). I have never been treated so rudely in all my 25 years of being a executive member. I was so upset I left the store. I feel that Scott does not convey the Costco image and treats his costumers poorly.

I have been buying Kirkland Frozen Pineapple Chunks several times now. Last time was on the second week of December 2016.
Most of the chunks taste delicious but same of them taste like having garlic on them, some others taste like they being thrown to the floor and then added to the bag, and some of them taste very weird.

Please do something about it and let me know when I can buy this item again.
Thanks.

12/27 & 12/28 - 3 times in 18 hours
My daughter, Amalia, drank kirkland milk and had an upset stomach, projectile vomited. We thought it was other food initially, but each time she drank the milk, she threw up. Also, she was not sick prior to drinking it nor has this happened in the past(she has drank this milk for 2 years).

Basically, after eliminating all the other food she ate, the milk was the one that caused it within 1-2 mins of drinking it. I believe we purchased 6 half gallons of this milk.

Please feel free to give me a call @ [protected].

Regards,

Karl

We have been members of costco for over a decade. We enjoyed the kickbacks we received with our amex card and now citi. The trouble comes in with the conversion from amex to citi and now with citi itself. When we were switched over to citi, our limit was shrunk below our then balance on our amex which suddenly threw us into an "over the credit limit" status which affected our overall credit rating. They required we pay it down to bring it right, which would be reasonable in most situations but the amount was more than we could come up with at one time. We did, eventually, get it under the credit limit and moved on. This month, we were using our card to buy presents and do holiday things. We expected, like most cards, we would get declined if we were about to make a purchase that would put us over our limit. Not so! Citi allowed us to make a purchase that put us over our limit by $1600! We called to see why it didn't stop us. They said that some customers are allowed an "authorized base credit limit increase". I told them I didn't ask for authorization. I asked that they email me the portion of our agreement that states that I would be allowed to go over my limit by any amount, without notification, and that they would require immediate repayment. Also, I asked to see notification of my authorization or request of the "authorized base credit limit". They couldn't find such verbiage for either. Apparently their credit limit is more of a suggestion and they allow you to go over it so they can collect the fees for going over the limit.
How this affects my relationship with costco:
We love our costco and their products. Many of the basic things I can get at walmart for the same price (Roughly) but there are many quality items I can not; for that and the kickbacks from my costco credit card, I stay loyal to costco. I'm so done with the wishy washy citi card and their blurry credit limit lines. I don't trust citicards anymore. It looks bad on costco that they are not saying or doing anything to keep citi honest and transparent. If I get rid of my citi card (Mainly to save what's still decent about my once excellent credit rating) , my kickbacks go away and so I may as well get rid of my costco membership too. I currently drive 45 minutes each month to shop at costco. It used to be worth it for the quality products and the kickbacks from costco and their credit card. Without the kickbacks (If we get rid of our citi card, as I suspect we will) then it won't be worth the 45 minute drive just for the products that I can't get at walmart.

I went the cashier to pay for the stuff I bought and when I was ready to pay the cashier looked at the credit card I was using, when I handed it to her she saw it was not my dad (it was my father who was sitting by the food court tired from walking the store, he is also old that's why he did not want to walk stand on the line). The cashier handed me the card and screamed on my face "return the thing you stole" the people behind us heard her and said the same thing she did not let me talk at all. Everything that came out her mouth was "return everything you stole". I was trying to tell her that it is my father who was sitting by the food court. She did not ask for my ID if we had the same last name. She took the stuff that was in my cart and was talking behind my back. I AM A MUSLIM and I had my HAJAB on that's why she thought I stole them. She did not ask for my ID, she did not give me a chance to walk towards my father get his license. I felt very disrespected and humiliated on how I was treated.

My husband bought a 42" electric fireplace (item# 1049041) at our Costco in Grandville (#744) for $169. I was certain that the price I has seen earlier was $129 at our Grand Rapids store just a few miles away. Sure enough store #784 has the item for $40 less. The clerk told me I could go to the service desk for the difference. Meanwhile my husband called the store about the situation. They told him we would have to buy the cheaper one at the GR store and go return the more same higher priced item. This was very frustrating and disappointing for us. We love Costco and actually for policy and practice behaviors have never stepped for in a Sam's Club or Walmart. We have loved the Costco model. Can you reconsider this practice? These are two stores in our same town. One is southwest and the other southeast. Super surprised and disappointed in this seeming price gouging.

Thank you for your time.

Linda Connor
[protected]

My fiance and I went to do our last minute holiday shopping on December 22nd 2016 in the evening. Not knowing how much we would buy, we decided not to take a cart at the entrance. It was until we realized we both had a handful that we decided we needed a cart. We saw a Costco employee standing next to an empty cart but we weren't sure if it belongs to him. Since he was busy talking to another Costco employee and not to be disrespectful and cut their conversation, we decided to rest our items in the empty cart. At this moment, both employees were still talking and so my fiance and I decided to carry on our shopping with the unused cart. As we walk away with the cart, the Costco employee suddenly yelled back at us in a very disrespectful manner. We asked if the cart belongs to him and he yelled back in a disrespectful manner stating it belongs to him. We kindly apologized and took out the items from the cart right away. As we do so, not only did the Costco employee did not acknowledge our apology, he gave us a very mean stare and did a gesture to his colleague which we felt extremely, extremely uncomfortable. As a long time Costco customer, we felt a bit disappointed as we always had very nice customer service at Costco and this encounter had really shocked us.

I bought a bogo offer for below lines at costco on louisville on may 10th 2016

[removed]

Spoke to costco manager kelvin he said he spoke to att and they are going to credit my discount. its been over 8 months, but i still did not get my discount. tried calling manager couple of times. he would not lift the call respond back to me for any of my messages or voice mails.

I had never experienced this kind of poor customer service. i want some one to jump in and resolve this issue asap.

I had chat history with the manager kelvin @[removed] stating he was talking to att and they will discount my credits ( i can share that info if you guys needed). but i dont see any credits on my account. more over the manager stopped taking my calls or responding back to me with status. i have been waiting patently since 5months. ( 5 months to resolve a single issue, is too long).

Thank you,
Praveen.

On 12/21/16, I was trying to complete the online information for a vacation package. There was a glitch in the system and I was unable to enter some information so had to call customer service. They had to re-do all the information I had entered already and it took a while (the customer service rep. was FANTASTIC and super helpful). By the time the info was re-entered, I was told that the flight I had chosen for my family was no longer part of the package but could get the flight added for an additional $700. WOW! lots of money. There was another flight similar but it cost an additional $300. I asked about advertisement and why I couldn't get the flight that I had already submitted for online and was told it was because of availability. Our family was going with another family (our relatives) and I had told them about this deal. She was on the phone the same time I was booking this package but was told her credit card must have purchased the advertised package before mine. Not happy about that since I was the one that persuaded them to use Cosco and it cost me $300. If I would have known you were limited on the package deals/flights, we would have booked something else. I couldn't back out because they were already good to go with the entire package at the price quoted while ours went up $300. We were trying to get on the same flights since we were going to the airport together and now not able to unless I want to pay another $700. Very misleading and disappointing and feel that the package was misrepresented.

The ground beef looked fresh and healthy and red when we bought it at the maple wood mn store. We were very surprised when the inside revealed dark, unhealthy looking meat. Do you wrap the old stuff in new stuff so it will sell? There was nothing wrong with the inside meat, it was the deceptive appearance that concerned. If this is deceptive, what else is?

Last January we purchased a Vizio 58 inch 4K TV to watch the Broncos in the Super Bowl at the end of last month our TV stopped working we contact Costco concierge on the 1st of December they said they do not handle the warranty it has to be handled by Vizio even though it was within their one year they sent the information to Vizio it took a couple weeks before Vizio contacted us and within 3 weeks they finally sent out a repair Tech with the wrong parts and the inability to repair the television has the television was defective and could not be repaired in the home on December 17th 2016 it was reported to Vizio that the TV had to be replaced by the technician while he was in our home and now they're stating that they can't get it replaced until after Christmas repurchase televisions appliances in the past from Sam's Club and even Costco Walmart and never within the first year of a failure did we have to wait to get it replaced it was replaced immediately apparently Costco has poor negotiations with Vizio and doesn't hold them to their rational replacement policy for defective televisions and a month to get your television replaced or repaired is absurd Costco Concierge for always polite but just pointed the finger to Vizio Vizio it was hit-and-miss if we would reach a reasonable or respectable person or not I believe Costco should take more responsibility in products if they purchase for sale and ensuring that the warranties are upheld in timely manner

On Dec. 9, 2016 I responded to one of your email ads by ordering photo mugs for my family. DECEMBER 9TH! They were promised to come in between December 16-20th. I receive absolutely no information on the order status on your USELESS website, so on December 20th I call the warehouse and am told that the order has arrived. Why did I believe you losers could get anything right?! I won't make that mistake again! I will never use your lazy company for anything ever again! One of the FIVE mugs I ordered was shipped; would you like to know what you can do with the other four? Stuff them where the sun doesn't shine! I have travel plans which do not allow for any of your screw-ups, so I can no longer give these mugs as Christmas gifts. And you have the unmitigated gall to send email ads claiming that there is still time for people to order from you in time for Christmas! You lying, money-grubbing pieces of filth! The only way you could make those mugs available for the Christmas presents I planned is to mail them to me, because I have traveled out of state for the holidays.

My member number is [protected] and the address I need them sent to is Jeanmarie LaMothe, 3453 State Hwy. 11B, Nicholville, NY 12965. Send them by Christmas or kiss my business goodbye!

I heard a lot about Costco and decided to give it a try. So I made an online order and purchased a tablet as a Christmas present. So, Christmas is next week and there is still no tablet even though I ordered it long in advance. Costco customer service is absolutely useless, they say they can't cancel my order and that I need to be more patient. According to what they said my order will arrive somewhere in January and I'm absolutely disappointed! I really hope I'll get my order, because all these reviews make me nervous.

Membership no [protected]

Please find copy of email reply sent to adam baines at north lakes costco
After I received notice of membership cancelation for my new migrant asian wife from him.

'

Hi adam
Thanks for the below email and the attached letter.
On saturday I was called by my wife (Who was very distress) to visit her at costco saying your staff snatch her membership card from her hand at the checkout and as your staff walked away told my wife she had been a “bad girl”!, so her card is going to be cancelled, she is not a girl! So you can understand why she reacted the way she did.
However I am perplex as to the sudden change of mind after the resolved conversation with pete on saturday.

No, I will not be cancelling my card,
Unless I hear from you within 24 hours addressing the below my company will be seeking legal advice for the following reasons
• costco has failed to properly inform all its members of its policy of blocking their card if they exceed in their purchase of limited items, this block is carried out by stealth and targets predominantly members of the chinese community since they are the buyers of 90% of the product in question (Granohlaah).
• as a non-asian I and my non-asian colleagues have purchased this product to its full limit on several occasions and had never had our cards blocked, yet my new migrant asian wife with many other asians had their card blocked without notice.
• this proves costo is racial profiling against the new migrant asian community.
• pete mentioned their was a signed at the entrance highlighting the block card policy in engliish. I read no such rules at the entrance.
• but here’s the problem, like many mainland chinse my wife cannot read and understand english very well and would be unable to read and process any notices unless it had a translation in their own language. But yet costco has failed them by not providing information in their own language yet panelises them when they cannot understand the rules in english. And when you have staff that has absolutely no cultural sensitivity and are very arrogant you have a recipe for disaster which as now happened.

Pete agreed I should explain to my wife “the block card rules”, I did and she as accepted it, and now by your email I truly understand racial profiling culture at costco.

Regards

Floyd collins
Director @ windows and more

Please see attached photo of my wifes badly bruised arm where she was grabbed by costco staff last saturday.

'
Original message

From: [protected]@costco.com. Au [mailto:[protected]@costco.com. Au] on behalf of w05106 administration
Sent: monday, 19 december 2016 2:49 pm
To: floyd. [protected]@bigpond.com
Subject: cancellation of membership for wei cui

Floyd,

Attached is a letter of cancellation of membership for wei cui. This has been made effective immediately.

The reasons for this decision are included in the letter which has also been posted to you.

Thank you

Costco north lakes
17-39 cook court, north lakes, 4509

I was online checking Costco site when message popped up that I had won a free gift from Costco, all I had to do was pay shipping. Being familiar with these kind of scams I ''claimed" my free gift and checked online to see what it was all about. Sure enough it was another lotion scam, I called 3 days after receiving in mail to cancel, today is the 16th, I was told I couldn't cancel until the 18th. He told me I would not be charged until the 18th. Now I have to call again tomorrow (17th) and try again. Why the heck could I not cancel today? the card I used doesn't have enough funds to clear whatever they are going to try to get from me, so I am not too worried but I see that they have been charging people before their trial period has expired. He told me I have a few more days of trying the product, even though I told him I was allergic, he didn't seem to understand. why would they not accept my cancellation? If they try to get money from me after this I will be really angry.

Ordered a computer on Nov 26 and I have still not received it . We are the Dec 16
Website stipulates 5 to 10 business days when placing order.
I am very disappointed with the solution I got from customer service.
" Oh well Sir you have the option to cancel your order if you wish to "
Now what an answer is that when I ordered a computer from your website and now I am to late to take advantage of all the Cyber discounts ( for Christmas ) Cyber Monday and Etc ) that slipped my fingers because I had originally placed my order with Costco.
REALLY UNACCEPTABLE
I will never place another order with Costco online ever again .
I strongly believe SAM ( WALMART ) is a way better option for Online Ordering .
Tks
Frank

Gas at Kalamazoo Costco is inferior quality in comparison with other Costco locations.

Burns faster and creates vehicle performance issues. When I fill up at Costco locations in Grand Rapids or Ann Arbor there is a noticeable difference in the quality (better fuel efficiency) and my vehicles performance (RPM surges are eliminated).

What's in the gas at KZoo Costco? I will forgo buying gas from this location and return to buying Shell until further notice. A shame because the reduced gas prices are benefits of membership.
Hopefully the gas is inspected.

I accompanied my wife shopping on 12/03/16 a Saturday at approximately 6pm.The Kirkland water cases were on pallets on the second level in the water aisle.Many people wanted water also purchased the cases of deer park water.I refused since I saw they were not out of stock just out of reach.I asked a few workers walking around many said they will call the person who will be able to help. While I waited my wife went to the front and asked for assistance. The manager was swamped.I waited almost 40 minutes before someone came to move the pallets blocking the water. Then putting a couple of pallets down .No apology was given which to me is poor Customer Service. If my time is not important maybe to Costco. I just might take my time and shop elsewhere
I will reconsider shopping next time at Costco Customer Service was poor.
Mrs. Carmen Gonzalez
cell]#[protected]