Costco
Reviews and Complaints

I summited a complaint 6 months ago and all I received was an automated reply:
"Customer Service

Your question has been submitted!

Thanks for submitting your question. Use this reference number for follow up: #[protected].

A member of our support team will get back to you soon.

Return to shopping on Costco.com "

The complaint has to with the cap liner on Energy Shot bottles that stays on the bottle opening after the cap is removed. It usually occurs on the "Orange" flavor for some reason. Anyway, if one removes the cap and drinks from the bottle without looking, the liner ends up in the mouth! I nearly choked on it the first time this happened. I am more careful now, but I can see this as being a serious problem unless the problem is resolved soon.
Six months later, nothing has changed.

While shopping at the Lakewood Center #1050 with my mother, upon check out we were rudely handled by the cashier Judy. We were attempting to purchase the total blender. After the item was rung up my mother told me that she would rather pay for it than me, only as a gift. So when she swiped her card Judy said to me, I have to see her Costco card. Judy had my Costco card because I was the one making the purchase. My mother came to live with me recently after my father's death. I gave her my extra one that my husband had, which he rarely uses.
Judy told me it did not matter whether I have my card or not she had to have her card so I told her that I had given my mother my husband's car why would that not be okay since I was the one paying for all the rest of the items she just wanted to pay for one of them. Judy said that the store would not allow my mother to swipe her card in payment of that one item for me. So I used my cash to pay for that item and my mother gave me an additional amount of cash with Judy seem to have no problem with.
While it may be the store's policy not to allow Outsiders to purchase items from Costco I am not an outsider and have been a Costco member for a couple years. I am appalled that Judy felt the need to loudly exclaim this situation to all the rest of the customers in earshot and to rudely continue to resist my mom paying with her card but she accepted her cash. The hypocrisy is amazing. I have no problem following the rules but that goes beyond the pale. To Costco's credit I've never encountered any other treatment as bad as that typically I am helped in a very professional manner.

This message below deals with the Costco located in Harrisonburg, Virginia. The address is 1830 Reservoir Street Harrisonburg, VA [protected]. I noticed that directly before Thanksgiving you had Sweet Potato Pie and Pumpkin Pie. I went into your store the day before Thanksgiving and purchased the LAST Sweet Potato Pie (MANY more Pumpkin Pies were on the shelf and unloaded as well). After Thanksgiving I went in and some more were made, I purchased 2 more. To my eyes it appeared they kept selling them. So a couple days ago I went back in to purchase more. They were out and I was told that more would be made the following day. The following day I found out that they would not be making any more and a manager went out of his way to take a bunch of them and throw them away due to them not being sold quick enough. They still make Pumpkin Pie though... How stupid! Not discounted, not donated, heck not even sold until the expiration. Had I known he would recklessly throw food away I would have considered buying them in bulk. Although found out that the supplies needed to make more are there they refuse to make more. I pay for a membership here. This makes me feel that they do not CARE or try to accommodate their African American customers or customers of other cultures. I do not eat Pumpkin Pie like Caucasians do during the holidays. I am VERY unhappy with Costco right now.

I bought washer and was delivered on Dec 2. The door latch was broken so the delivery guys took it back and said we will have a new washer the next day. That was the reason why we let them took our old working washer/dryer away. It's been 2 weeks now with many phone calls and costco representative said it'll take at least another 2 weeks.

We have a 2 year old toddler and needing to do laundry ever other day. The closest one is 7 miles away. It was very inconvenient and time consuming. We'd discussed with costco for loaner the they were not very helpful.

I purchased big bag of Sun West rice little over a month ago from Cypress, CA store. After half way throught the rice I found a big ball of black fungus bigger than a fist inside. Rest of the rice were clean so I thought it was a mouse at first. I was really upset because my 4 kids, 10-2 years old, and I were eating this for over a month. Couple of my younger kids and I were having diarrhea frequently over a month with bad allergies. I could not figure out why until I took the sample to a labatory and found out had abundant amount of 7 different types of hazardous black fungus. My lawyer friends were telling me to get a doctors note and get a mold lawyer but I really hate lawyers because of previous bad experiences. I was so upset I wanted to post on line and make a big deal about it but I admit Costco has one of the best quality product. Can you see what you could do for settlement for our pain and suffering so I don't have to deal with legal headache which I don't want right now?

HI,

I Purchase an IPhone 6S plus on August 26th under a promotional offer for Tmobile customers. The promotional offer was as follows:
Trade in Iphone 5 for 300$ credit when you buy iphone 6(any variant).

I havent recieved the credit either from Tmobile or Costco. No one is taking responsibility for the same.
Costco execs at Paradise Valley Mall Phoenix did submit some exception in their system a month ago but i get no response on multiple followups.
Phone was purchased for # [protected].

I want the 300$ credit or my traded iphone 5 back.

Regards,
Chirag Pethad
Costco Membership # [protected]
Contact # [protected]

The Citi card is outrageous. I have been charged over $115 in late fees and interest fees and I barely ever use the card. When bill arrives we have 2 weeks for them to receive the payment or they add huge fees. I despise this card and will never use again. Last month I spent $20 on gas and they charged me $24.95 late charge as payment one minute late.

This is a terrible card!
My LL Bean Visa Crd through Barclaycard has annual percentage rate of 10.24%. Citi Anywhere Visa is 29.49%

Please ditch this awful credit card. Getting a few dollars back is not worth their outrageous charges!

I am a customer of Costco, I have an Executive Membership, I was looking for all season tires in February 2016, The sales rep was very helpful and thorough, the choices came down to 3 Tires Brands, the sales associate suggested the Pirelli's which was one step down from the Michelines. I paid for them waited 2 weeks, had them installed and was quite happy.
Fast forward, l have my tires regularly rotated, tire pressure checked all at Costco.
Sooo Imagine my surprise !, when l went in for my routine rotation, and when l arrive to pick it up after leaving it for 2 hours, l was told, there's no point, since you have to change your tires right away.
My immediate response was, how is that possible? I was told that your tires are smooth (Bald) it was even pointed out to me... I replied l just bought tires this year...after checking it was confirmed and l had just barely reached 30, 000.00 KL. The associate was more shocked that l was, immediately said, there has to be a problem with the Pirelli's, we will definitely have to order you brand new ones at NO Charge, because clearly there is a problem. The Service Assoc said that l would be given the Costco Agreement full refund, because clearly the tires were defective.

An order was was placed, I came in made an appointment and brought the car in as scheduled.
2.5 hours later, I arrived to pick up my car with my new tires and was given the run around at the desk, the the service Manager came and told me l had a bill for $ 470.00 cdn for my new tires, i was shocked, when l protested, he said they were prorated and that this was the procedure, after paying relunctantly, since l had to go to work, I read the paperwork only to then realize that l no longer had pirelli's on my car but instead a lower quality and priced Bridgestone tire, I was furious, , i was then told that Pirelli's are no good for my car, so l asked why were they recommended and sold to me in the first place? I am sooooo Mad.

Further more if my tires were being replaced with any other tire than what was previously on the car, l should have been informed and given the option, especially since l was expected to pay for them .
Resolution,
I want a full refund...of the money l paid, and i want either my pirelli's put back on my car or Michelins, I don't want Bridgestone tires at all.

I went to Costco Store at 28595 Hesperian Blvd, Hayward, CA 94545 12th Dec 2016 at 19:13pm for my last minute Christmas shopping, the lady at the exit had my receipt in hand and before checking anything in my shopping cart, she asked to open my backpack that placed in the cart and asked my to open it to check my bag. I was shocked and embarrassed as everyone around looked at me. I talked to the manager on duty afterward as I could understand why I was the only one in line that need to check my backpack? There are other customers that carrying handbag, shopping bag or baby stroller and the lady never inspect their bags or stroller but mine. She explained she was trying to do her job but obvious she treat every customer differently. I feel insulted and the manager on duty was not apologetic and as I spoke with the manager, the lady was not checking anyone else's bag. This is not the customer service a store should provide, if you have a check bag policy, the company should treat everyone equally.

I am a senior with not a lot of computer knowledge and I took your survey and registered for the "Free" premiums as a result. I feel that they are come ons because they are not free (they just deducted in excess of $141. from my account for the "Free" product. Let me say that my experience with Costco and your surveys is not good, I feel that Costco is involved in taking advantage of people with these offers. The company said that they printed in a bottom corner that you had to cancel within 14 days and I just barely got the order a few days before the 14 days was up, besides if it was supposed to be "free", I shouldn't have had to pay for it anyway (that doesn't give you much time to try the product even if you knew or understood the 14 day cancellation). I took the survey on November 27th and actually took two different the surveys. with different premiums and both deducted their money yesterday between the two of them they took about $241 and put me into overdraft at the bank. I feel that you are misrepresenting surveys to your customers and indicating that the premiums are "free" for taking the survey, when they are not! I feel totally used by Costco. Samantha Botana McConnell

while taking advantage of us.

Here is my story: I selected my stuff and waited for a long line to pay, and I hold my husband Costco card. When it came to me, she said my card is not valid, but I remembered that we had renewed card this year. So I said we should have card, could you please give me some time to contact my husband and leave our stuff aside let other people to pay first? She said NO! She said you should renew your card, and we do not hold any stuff. She also said that the card is not mine, I should not use it. I explained to her, that is my husband card, our family only have one card. She is very rude and said she will let people to put our stuff into their original place. I called my husband to membership center to check out what is going on. The staff there is very nice and helpful. They said my husband card changed under his business name, so they helped him to get the information updated. After this, he came to the cashier and want to pay the stuff. So we find our cart, and asked cashier can we pay? The cashier said no, we should get into line again! We feel so bad, and asked a supervisor, she said the cashier can check out for our stuff. Finally, the Cashier checked out our stuff. I am not sure she is racist due to we are Asian or what! Why she have such a bad attitude toward us. I really unsatisfied with her attitude. I think she should be nice to everyone.

I purchased a pair of Gloria Vanderbilt Amanda jeans in a size 12 short. It smelled of a chemical odor, so I washed it. Still smelled so I returned it and purchased another pair.
In the store I thought I'd wash this pair, too, that it didn't seem so bad. But the smell is so strong it gives me a headache. I will not wash it. I plan to return it.
If you could send me a pair without the offensive odor, I would appreciate it. Please send it to the Ann Arbor, MI store and I will purchase at courtesy desk.
Thank you,
Caroline Wunderlich
Member # [protected]

The gallon cans of low fat milk have a cap which can only be opened with a large wrench or specially designed opening tool. We have noticed a cycling of difficulty in the past months. Perhaps a year ago these covers were as impossible to open as they are now in November and December from our Costco in Kalamazoo MI. There was a period which the caps were appropriately tight in the summer months, but the ridiculously tight cans have returned in the past few weeks. Our milk has a sell by DEC14Plant #39-13 10:10 FLR2. It is absolutely crazy how difficult these caps are tightly twisted on.

On September 1st, 2016 I stop by the Verizon wireless booth located inside of the COSTCO warehouse, physical location: 4849 NE 138th Ave Portland, OR [protected]. The sales agent told that if I will sign up with the Verizon and will purchase a cell phone today, than I will receive a reimbursement in the amount of $225.00 within 14 weeks from the purchase. I did like the deal and purchased two Apple iPone SE 64GB devices. The sales agent also provided a link to claim my refunds. I came home and entered all required information into the provided website to claim for the $225.00 x 2 COSTCO cash card. On next day I received a conformation. No customer support telephone number was provided. I was continuously checking for the updates on the refunds until December 6th, 2016 and send a couple of e-mails with no respond from the wireless Advocates. On December 6th, 2016 I have decided to stop by the COSCO to check on the status of my rebate. The lady that helped me was not able to find my purchase for about 40 min. Then, she told me that I was supposed to make pictures of my Verizon contract and e-mail for the rebate. I went home and e-mailed my Verizon purchase agreement. This morning I got an e-mail from the Wireless Advocates that I have to wait another 14 weeks to get a rebate process. I contacted Brian Levenhagen, the Kiosk Manager, but he left home without answering to my request. I called back and the sales agent (lady) when heart my complaint for an additional weighting time just hang up on me and refused to pick up the phone again when I called back. I think that COSTCO's vendors are forcing people to by their telephone services and equipment by lying about the telephone reimbursements.

I visited the Shoreline Costco today and say the Strip steaks were on sale. The Meat manager (I sold so many steaks, this is the number one store in steal a sales and I had to bring other butchers to keep up.) responded to my comment "that the steaks were too thick":
1) Did not even acknowledge my comment,
2) Refuted my concern by stating,
A) "thick steaks are better"
B) "We cannot cut thinner because we have a price point to hit"
C) " We are the number 1 store in steak sales"
3) I responded that customers want thinner steaks, and I was told I am a "Member" not a "Customer".

Please look at the attached pictures and let me know if this how you manage the Meat Section in the Shoreline Warehouse.

Purchased a watermelon and bag of potatoes at Lantana Costco #180 on December 2. The watermelon sat on our kitchen counter over night and the next day the counter was flooded with a could fluid and foam which came out of the melon. Disgusting and possibly dangerous so we immediately disposed of the melon. Then a couple days later the bag of potatoes starting leaking huge amounts of a foul fluid. It seems produce in our Costco store is contaminated and dangerous!

I was in the Merced Costco tonight December 6, 2016 we were helped at the register by a woman named Raquel she was wearing a pink mossy sweater she was impatient and rude. My family and I frequently shop at Costco and normally our visits are not unpleasant. I forgot the guys name who helped us with our items in the basket I want to say it started with a J he was very friendly and helpful. The food court employees were also friendly and helpful.

Just because they're affiliated with Costco, which I consider to be a reputable company, doesn't mean they hold up to the standards I would expect of their partnership with Costco. In short, they're just another insurance company doing everything wrong, especially customer service and using bait and switch tactics. I have now received three different quotes, rates and stories. I have tried repeatedly to get in touch with the same representative more than once to no avail, even though I have their direct extension..they WILL NOT answer or return your call. I finally received my one of the quotes paperwork in the mail, listing all 4 of our vehicles, only to find out their "underwriters" now will not insure a 1 ton van (personal/passenger van). To top it off, I mail back the signed quote after having checked off every box of the enclosed "to do" list only to be told afterwards they also need copies of our car titles too. They originally gave me a great quote, because we have no tickets, claims, etc. but when it came time to actually write the policy, back-pedaling, we also need this, our underwriters now say this. Again, it's just another dishonest BS insurance Co. looking after their bottom line. Google Ameriprise, they have a 1.9 star rating out of a possible 5 and for good reason. I'm very surprise Costco would affiliate with a Co with such a poorrating. In short, beware.

I ordered a CyberpowerPC GVi2200CST Desktop. UPS tried to deliver it to my apartment at 2pm. I was not available so they left a note. I went to their website and tried to select an option to pick it up at a UPS location and noticed that it was grayed out. I called UPS to see if there was any way I can pick it up at a UPS store location. UPS told me to contact the shipper. I contacted Costco only to be told that the option for pickup is not available. I work during the times UPS will be delivering the package to my apartment. No one else will be available to pick it up. Because of this I have to return this desktop. This is a HUGE inconvenience! Some alternatives will be to allow me to pickup at a UPS store or have it available to pickup at a nearby warehouse.

We tried to upgrade two cell phones on our AT&T plan through the Costco phone Kiosk. We had to come back 2 times and both times the people at the kiosk messed up our AT&T account so bad that I had to finally call AT&T to get things all straightened out. I am going to tell everyone I know NOT to go to the kiosk at Costco to get things done. We stood there for over 2.5 hours both times to get things corrected and things got messed up worse.

Date: 11/25/2016
Kiosk number: 112