Costco
Reviews and Complaints

On December 17, 2021, I contacted Costco/CitiBank customer service regarding an issue with my newly issued (original card lost) Cosco/CitiBank credit card. I received this card on December 16th and immediately had it activated.
When I attempted to use it at Costco on the 17th, it was denied as the credit card number was incorrect. Costco customer service was wonderful and very helpful and immediately issued me a new number. They then asked me to phone Costco/CitiClub and report the credit card I received on the 16th was incorrect and ask that a new card with the new number be issued and mailed to me.
I was connected to "Paul" in CitiBank customer service. When I tried to explain my problem, he interrupted me to tell me the card CitiBank sent me had the last four digits of 5913 instead of the one I had in my hand. The one I possessed had a completely different number and was the one received by me the day before... the only card I possessed! Paul was rude, disrespectful and extremely unprofessional. Paul is not the quality of person to represent Citi/Bank nor Costco. Paul should be placed in a job with no customer contact whatsoever.

In early December, 2021, I purchased gas. I went directly home and a quarter mile from my home my car started sputtering and shaking. I made it home and on Saturday we drove my car to Ford. Ford said there was 90% water in my gas. My car was running fine prior to me filling up with gas at Costco. I filed a complaint with Costco and was contacted by Gallagher Bassett and was told they would research. Gallagher Bassett called back and informed me they tested their gas and everything was fine and there had been no other complaints. I asked for a supervisor's name and then left the supervisor a message asking for a copy of these reports that had been ran on their gas and to this date I have not heard back from anyone. I have left 3 messages for Gallagher Bassett's supervisor and as of yet heard nothing. Has anyone else had problems with Costco gas?

I am done with you. not allowing me to put items in personal shopping bags but people can touch packages, clothes, freezer handles etc? Because of a flu. And not allowing mask exemptions, rude employees who yell at customers after fainting from wearing the mask instead of "can I help you?". You've contributed to the constant fear and division by allowing your staff to treat people like this.

The complaint is about Citicard Website and lack of customer service. I changed our bank account for autopay and received a message that it was successful, although it said Status Unconfirmed. I tried to find out what that meant, but Citicard only offers "Chat" and it kept giving me irrelevant information. I tried to find a customer service phone number and it is not listed on the website. The website requires you to make an appointment to talk a representative. I scheduled an appointment for the next day. No one ever called. I then got an alert from Citicard that minimum payment is due the next day and I needed to make a payment. I tried to make a payment, but it kept telling me my account was unconfirmed. I finally got a phone # from back of card. Then it took me 25 options to listen to and get a live person on the phone. He could not see that any payments had been made with autopay although it was set up. He walked me through making another payment and it posted, but still did not show in my bank account. It is obvious that Citicard does not want customers to call them and make it as difficult as possible. I would drop them if it was not our Costco Card. I hope Costco changes from them soon and gets a company that believes in customer service, even if only half as much as Costco does.

My wife and I shopped several online sites and local shops for a new mattress. We settled on Costco because we felt with their reputation, the product and service would be top notch. BOY, were we wrong. After our 'discount'?, the price of the mattress was competitive to a few other options. We read through all of the FAQs on the Costco site regarding purchasing a mattress. Specifically, we wanted to make sure they not only would deliver our mattress to our home, but take away the old one. WRONG ON BOTH!
After we placed our order and confirmed the delivery date, we were informed that their local delivery service will only bring the new mattress to the front door of our condominium building and will not take the old mattresses. What a scam. Now the so called 'discount' we received on the mattress will be mostly wiped out by the $75 we now need to pay to have the mattress disposed of. DO NOT ORDER ANY MATTRESS FROM COSTCO UNLESS YOU ARE OK WITH THIS LEVEL OF SERVICE.

I purchased a set of the above on order no [protected] and was trilled with them so order 2 sets for my daughters as Christmas present.
I went to heat up some leftovers in the small frying pan and while using it, it fell of the cooker and nearly scalded me luckily it was not too hot but still had to drop it in the floor. it seem that the weight of the handles is heavy than the pan which is why it toppled over. I will not be using the small frying pan again and am very weary of the rest know.

I have returned both set that I order for my daughters because I don't want the same thing to happen to them or even worse god for bid.

What a scam, paid for 2 TV warranties and can't access my account via Allstate warranty service. Called and spoke with Costco Rep, gave me wrong number, looked up number via warranty receipt. Registered as instructed and could not locate my accounts.
Do not buy warranty from Costco, it is outsourced 3rd party crap.

Nov.19 my brand new car was getting new winter tires ( purchased at Costco) and rims installed at 6pm. I waited for almost an hour and a half. When I got my vehicle keys back, it was extremely dirty. My car was also extremely dirty, dirt on the inside door handles, steering wheel, drivers seat, gear shift and brakes. 2 of the all season tires were put in the back seat where my beige sweater had drips of dirt on it as well and my back seat was also filthy with dirt. I immediately went inside to speak fo someone. They apologized and asked me to bring my car up to the garage to have a look. The employee had a look and agreed it was filthy and said he would have his manager call me the following day when he was in. He provided me two rags ( one wet with soap and a dry one) to wipe off the dirt everywhere. It was a nice gesture but he should of did it, not me. I am still waiting for his manager to call. When I got home that evening, I took out all the tires from my car, the two that were in my back seat made my seats extremely dirty. I spent 2 hours cleaning out my brand new car. This was a terrible experience. I had two more pics but could only upload 3.

I'm concerned about the Costco citi card processes I believe that they are comitting fraud when reviewing accounts without authorization. And the only reason I chose to do business with them is the Costco brand. My credit limit was reduced, apparently because they perform a status update once a year. My issue with that is they are not authorized by me, to have my credit reviewed annually without cause. My account with them has been outstanding I have paid and full filled payments of my credit limit several times, paid and exceeded my monthly obligations to Costco citi. And I even paid off my card completely just to have them screw me over and reduce my credit. Completely loss of trust and confidence in that company to provide me with the service I expect from the Costco name. Worst of all is to have an employee lose faith in what the Costco name stands for. And my ability to recommend this card to anyone else after the service and unfair treatment I've received and falls under a racist system in the way black Americans are treated, to think Costco stands by companies like Costco citi who clearly is violating consumer rights is shameful. They directed me to equifax during my call with them to explain the reason for the decision and the Agent found all my accounts to be in good standing and no reason other than I'm a black man in America apparently to reduce my credit limit. I have read other reviews in which they have done the same to others who have kept their account in good standings to have this happen with zero prior warning and no derogatory events or remarks on the Costco citi accounts something is wrong with the Costco citi visa practices, I find that an investigation into Costco citi is warranted in regards to personal information being accessed, race based infraction and miss conduct. How do I trust Costco Citi to guard my information at this point?.. I'm concerned, about the Costco citi card processes I'm concerned that they are committing fraud when reviewing accounts without authorization. And the only reason I chose to do business with them is the Costco brand. My credit limit was reduced, apparently because they perform a status update once a year. My issue with that is they were not authorized by me for them to have my credit reviewed annually without cause. My account with them has been outstanding I have paid and full filled payments of my credit limit several times, paid and exceeded my monthly obligations to Costco citi. And I even paid off my card completely just to have them screw me over and reduce my credit. Completely loss of trust and confidence in that company to provide me with the service I expect from the Costco name. Worst of all is to have an employee lose faith in what the Costco name stands for. And my ability to recommend this card to anyone else after the service and unfair treatment I've received and falls under a racist system in the way black Americans are treated, to think Costco stands by companies like Costco citi who clearly is violating consumer rights is shameful. They directed me to equifax during my call with them to explain the reason for the decision and the Agent found all my accounts to be in good standing and no reason other than I'm a black man in America apparently to reduce my credit limit. I have read other reviews in which they have done the same to others who have kept their account in good standings to have this happen with zero prior warning and no derogatory events or remarks on the Costco citi accounts something is wrong with the Costco citi visa practices, I find that an investigation into Costco citi is warranted in regards to personal information being accessed, race based infraction and miss conduct. How do I trust Costco Citi to guard my information at this point?..

(Case #s involved [protected] &
[protected])

On 10/12/31- Opened a case with COSTCO Concierge

On 10/25/21 -Sent laptop in (near new Lenovo but just past manufacture's 1yr warranty) on 10/25/21.

On 10/29/21 - I confirmed laptop arrived at center for repair

On 11/6/21 -received it back damaged. Small tear around left hinge now extends all across the bottom of screen, with 1/2 inch opening exposing internal parts, and display has discoloration along the two sides where it appears to have been yanked hard. Laptop cannot be closed nor display properly.

During the 4 wks experience with COSTCO concierge, they:

(1) Never emailed or called me back when I contacted them nor to inform me of status/report of problem.
(2) Each phone calls I made require minimum 45 mins mostly to hold and repeat info to several employee who sounded half a sleep
(3) Couldn't get me the shipping box to send laptop in correctly. Misspelling both my name and address although I repeated this countless times
(4) Constantly "transfer" my calls and blames between "Concierge svc team, "Concierge dispatch team" and "tech support". And there is an Escalation team? And the people I supposedly need to speak CANNOT BE REACHED DIRECTLY EVER, only to be sent a msg. I NEVER RECEIVED A REPLY/CALL BACK.
(5) Damaged my near new laptop near destroying it without any note, email or explanation. Just dumped it in front of my house via UPS.

My near $800 Lenovo laptop which I sent in for minor hinge repair only has damaged display and tear ripped across the bottom of display. (See photos) And not a word from COSTCO on what happened and what can be done? My 4wks experience with Costco Concierge has been so horrible that I physically feel ill from stress and frustration. I see on Yelp and other platform many others with very similar experience with Costco Concierge. Something must be done!

Always bought these towel and the last time I purchased them the cardboard roll inside the towels are much smaller than before. I have a paper holder with a 1 inch and 3/4 holder. It is a Aram holder that cost me alot of money.
Need to get them to make the same size roll as before. I rteturned the paper towels to the Costco in Dallas on Coit.

I bought a Lenovo Flex14 laptop from Costco in Mason, Ohio in Nov. 2019, The laptop battery was dead the end of 2020. I felt lucky to have Costco extended warranty. I called the Concierge service, sent my laptop to them, and got a "new battery" in April 2021. However, when I got my computer I found the so-called "new" battery already had 145 cycles on it, and it died after 5 month less frequent usage. I called and requested a good battery for my April service. The Concierge service asked me to send my computer again, without responsible for any shipment damage. This time I would not take that risk for a terribly used battery.
I am very disappointed with Costco Concierge Service after this my very first experience.
I do not recommend Lenovo Flex14 laptop because of its short battery life.

I purchased this swing set which had great reviews. Turn out to be a complete miss. you did not provide any option of assembly, I hired a handyman, the swing set is missing stabilization parts, I reached out to the company. no real answer as of yet I am stuck.

Shipping Address
BIAT MADERER 29 ELM ST GREAT NECK, NY ‌[protected]‌
Delivery Date Thursday, February 18
Room of Choice: Shipping & Handling Included
To make changes to your scheduled delivery date, please View or Change Order.
Cedar Summit by KidKraft Hilltop Playset

Cedar Summit by KidKraft Hilltop Playset
Item # ‌1373562‌
$ 1, 299.99
Quantity 1
Subtotal

I purchased solar panels from Sunrun, thanks to Costco at the cost of 45, 000 dollars in June or July of 2019 ( not quite sure of the actual date). They were up and running until December of 2019, now for the last year in a half they have not been working.
I have called Sunrun several times over the last year - and they schedule a date for a technic to come out, and it all ways the following month. And a week before arrival time they send me an email rescheduling the date without an explanation. This has occurred over five times, each time scheduling a month out. Note: my monthly energy bill + solar panel bill is over 500 dollars.

2 Days Ago Citibank lowered our credit limit by 60%. We rely on our credit line for our monthly bills and expenses, have never made a late payment, in fact hpaid $6000 towards the card 2 days before they lowered out limit, and they lowered the limit basically to what we had left as a balance. All our monthly bills come off this card. My credit got hit because we bought a second house, and they are using that against me. I make 2 house payments, have 8-10 credit cards, all of whom I have never made a late payment, the only negative is that we bought a second house so my DTI went up, well guess what. We have been paying both mortgages, and all our cards without a single late payment for the better part of 6 months, and we won't just stop making them now. I make about 150k a year, this is just absurd and put us in a bad spot. To make matters worse I have spoken to many people including managers and there is nothing they can do because they won't look at my situation as an individual.

It is a shame of Costco. It is unbelievable that this department is one of Costco's departments. My laptop had a fan issue. It took me a while every time when I called them to reach a person but nobody was helpful so far. The even worse thing was two of them hanged up the call since they didn't know how to handle. I have called them more than 10 times but so far I haven't got a satisfying answer. Funny that in the middle of factory reset process a woman hanged up, I called back but they told me to contact Microsoft. I thought it is a benefit with second year warranty from Costco but it is really useless.

I have been a Costco Business Executive Costco member since 2000. The initial credit limit on my card was set at $10, 000, but is now inadequate since I am booking multiple trips and construction projects exceeding $10, 000. I called Citibank to increase my credit limit to at least $20, 000 if not $30, 000. My credit score has always been between 800 and 820. They of course stated that they would do a credit check and I told them to use TransUnion, since that is the easiest one for me to unlock. They sent a rejection letter saying my Experian credit report was frozen, which it was, but no-one had ever told my they only use Experian. I called back and explained I would unlock the Experian report for ten days, read them my income directly from my 1040 return and Citibank said they would give a response within either 24 or 48 hours. I received neither an e-mail or written response. When I called back they said they sent a response already and would resent an e-mail and letter, after verifying my address and e-mail. Neither were ever received. I called back again and asked to speak with a supervisor and someone in the Credit Line Management department to find out why there was not even a response and why they request was declined. They said they couldn't do anything but "file a complaint" - to which there has been no response. This is some of the worst customer service I have ever experienced. The result is that I will not be able to get the full Costco rewards for travel and other expenses that have been promised as a condition of using the card.

Costco delivery damaged a tile in my entry way when delivering a couch I ordered on line. They dropped the dolly and cracked off a piece of one tile. The driver admitted doing this and both he and myself took pictures. I sent a claim to Costco and they initially contacted me, sent a person to give them an estimate for the repair and they have been ignoring my calls and emails ever since. This has been going on since they delivered the couch on August 13th. I would just like this taken care of by someone either replacing the tile or I will even take a cash offer at this point providing it is reasonable.