Cracker Barrel
Reviews and Complaints

11/24/2023.

We were very disappointed with the service at the mount Arlington location.

We always come here, but recently the service had been not up to par. Shouldn’t wait 20 minutes for someone to take our order. And another 20 minutes to get our orders.

Plus the restaurant is cold and they refused to put on the fireplace to help warm it up.

This really is not the quantity I expected at Cracker Barrel.

On 31 Oct I stopped at a CrackerBarrel in Bridgeport Michigan. Used my Rewards app to purchase an apple streusel pie. Took it to a family gathering and was absolutely embarrassed and upset, the pie was moldy. I have sent to feedback forms on the app and have heard nothing, sent an email to guest relations and I was first contacted back on Nov 6, and was told within three days I would receive an electronic gift card. I sent a message on the 10th to say I have received nothing. Today is the 19th and still nothing. Totally disappointed, the nearest Cracker Barrel to me is about 120 miles round trip, so just going there would be an expense. I have always been happy with the food and customer service with this company until now.

I have a $50 gift card. This was a reward from my Discover Card.

I called Ur gift-card balance checking number a few times.. (each time

" pin number invalid")

Your phone system will NOT direct me to a REAL person..

Gift Card Number

[protected] Pin 5208

Our family are long time Cracker Barrel Customers.

We would like ..a new $50 Gift Card... OR vouchers

for delicious meals.

Thanks,

Bryant Family

(Ralph)

E-mail [protected]@yahoo.com

October 31,2023

Tried to order thanksgiving dinner on line. A total disaster. Not a good website, tried to chat and I never was answered. I ask 3 times if I can go into the store and order. Kept sending me to a tech that I had to pay 1 dollar . Having yo give my credit card number etc. I’m not paying one dime yo get an answer. Then had to look up corporate phone numbers and it sends me to chat sgsin and wanting a dollar. Does anyone at corporate work in office and answers phone. You have it set up do you do not get calls! Why is that! I’m fine!

so sad after a hard day to take time out to enjoy a plate of food for $50 for acouple to be cold and un eatable and having to go get something to eat after you leave. ticket number cb0079 at crossville tn 38572 time of day 6.03 pm 9/19/2023 cb007902 store crossville tn. Charles Brown [protected] . we eat out here almost weekly and its always hit or miss. We think you could do much better in food prep than what we have had here latly. last week we will give you a 10 or a+. Im sorry for taking time but money is hard now that we are retired.

My wife and I were regular Cracker Barrel customers, But our complaints with them at the local Cracker Barrel in Hagerstown, Md was why was the turkey sausage taken from the menu? Who ever change it to chicken sausage alt to be fired without remedy. unless they bring back the turkey sausage, we won't be back we'll go to Bob Evans. Also since I had gotten chicken sausage I was charged extra We didn't eat the sausage after tasting it. A restaurant should be in business to please the customer, thats the area Cracker barrel is lacking!

All I can say is BRING BACK THE TURKEY SAUSAGE, at this restaurant I know were not the only one's eating turkey sausage. (I cannot eat pork for health reasons) I expect to hear back from Cracker Barrel Question why ruin a good thing?

Mr and Mrs.Lloyd A.Mills

18 Virginia Avenue

Waynesboro,Pa 17268

Phone # [protected] or you can email me

this is a complaint about the likely illegal activities of sandra cochran, ceo of cracker barrel and board member for lowe's.

i had interaction with lowe's over sept. 4, tried to apply for a credit card online (there's should have been no issue, as my credit score is over 800). but the online system glitched and wouldn't let us complete. i called the 800 number offered and was offered the same online system that already glitched multiple times. so, as i already had clicked a "cancel" option in the process, i was told my request would be "declined."

i objected, as my cancellation of a request is not the same as being "declined." i asked to speak to a supervisor for the lowe's program, and the operator hung up on me.

such a statement steals my reputation, lies about me and is crooked in all respects. . cochran, as a board member, is directly responsible for this illegal activity.

please have cochran contact me

regards. mr. unruh, [protected]. or [protected]@gmail.com

It’s sad that this once great breakfast place has changed the Potato casserole! I have eaten at 3 different places. The food is definitely not the same. Ate in Concord, NC last week, scrambled eggs were running, potato casserole was nasty. There is no taste. My husbands bacon was dripping in grease.

Ate in Greensboro, NC off wendover pretty much the same!

Can’t even eat at the Winston-Salem off union cross! It’s the worst place thus far!

We are done! Breakfast is nasty. Not sure what corners your cutting, but lots of ppl are done with you.

I guess trying different ones made me realize it’s across the board!