CVS’s earns a 1.3-star rating from 3361 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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Check out by manager
CVS PCH Redondo Beach11/19/23 went to self check out and it would not take my coupon got help from a guy he got the coupon to work went to check out and it froze. Did not tale my Medcare card. Guy came back and could not fix. Had to wait for senior employee or manager don’t know. She voided transaction and said to go to check out five to check out she...
Read full review of CVSRude customer service
Today is November 19th 2023 at 1 PM. Today I was on my way home from church and had to stop at CVS in months before a prescription for my granddaughter. And I went inside and witnessed this woman at the drive through yelling at this man that apparently had just left the hospital and told him that his script wasn't ready yet, and the man said. What am I to do I live in the port which is probably about 40 miles away from where they were. And the woman said I don't know what to tell you to do. And she shut the door use Lord's name in vain and started swearing and said. I don't care what you do. Go to wises and sent in the parking lot. I think this was terrible and it's very bad to hear someone teeth. Treating an elderly customer in this manner. This was muncy pa. The woman was on heavy side with curly hair
Website: careers
I have been applying to the careers website 3 times all year of 2023. I live next to the cvs that also wants to hire me. The website has decided I have a disability which I do not have. I have excellent experience in this exact type of job. No one at cvs can hire me because of the websites faulty system. I have over 30 years of customer service in this exact field...
Read full review of CVSPharmacy
This is just a general complaint about the CVS pharmacy on Lakeview Ave in lowell, ma. I don't know if all the pharmacies are the same because I only deal with this one. But the pharmacy closer for lunch is ridiculous. $I don't know why there has to be a complete pharmacy shutdown. Why can't there be a split shift. Where half go to lunch and when they come back the other half goes. You can't expect the general public to remember the time the pharmacy is closed. Your doing your errands and you have to go to the pharmacy to pick some medication. You get there and you find out the pharmacy is closed and you'll have to wait or come back. This happens quite often and is ridiculous. Things that are very important cannot completely close. You need a skeleton shift or whatever to keep it open until the day shift is over. Please change this policy and make it practical for the general practice. Thank you
Employee complaints
I made a complaint earlier today, but I forgot to
Put the address. It is the CVS at 800 North Westwood St., Porterville, CA. The employee whose name is Shelby should learn how to treat the customers with a little more kindness, and have a little bit more of a happy attitude. I’m not saying she has to be laughing and giggling, but to come to the register with a sourpuss look on her face and be so rude that she ruined my day and caused me to me to break down crying and want to change pharmacies. There’s something wrong with that picture.
Definitely not a happy customer
I am not certain my first complaint got filed so I am completing another one. I am not usually want to do this, but today was an exceptional day that I feel it is necessary. The pharmacy at 800 North Westwood St. in Porterville I have went there for over 10 years. Today I have never been so humiliated and miss treated by, a person in the pharmacy (her name is Shelby) who was so rude and couldn’t take a joke. Even when I told her it was a joke, immediately upon seeing she didn’t get it, and it wasn’t a bad nasty type of joke. It was something anyone would shrug off and think was funny. I was so embarrassed not only did I start crying hysterically , even the manager who I am not sure how to pronounce her name i(maybe) Jaewon was of no help she had nothing to say except when I told her I was switching pharmacies. She just shrugged her shoulders, and pretty much said go ahead no way to treat loyal customers. I am taking eight people with me when I do switch. There is really much more that happened but I can only share so much. Shelby needs to learn how to have a smile on her face whether she likes it or not, because that’s what you do when you work with the public.
Pharmacy not filling needed prescriptions
Store #10055 in Texarkana TX on Richmond Rd. The pharmacy rep (he said he was the boss until Friday 11/17. I did not get a name.
I need a prescription filled. that I have the script for in my hand. I have had this script filled monthly and have for quite some time but he told me that he will not fill it because the Dr was not local. I have looked it up online and I am thinking that he has the whole mess with the telehealth problems you have had. This could/will cost me much unnecessary pain and heartache trying to find someone else to fill it as this is a Very rural area and the next town that may have it is over 2 hours away. Please help and inform him (he had an bad attitude on top of everything else, got affronted when i asked if there was another "boss i could talk to
Desired outcome: Fill my perscription
Customer service
I received a text letting me know that they will try to contact my doctor for refill. The prescriptions are correct, however the Dr isn't. I attempted to call to speak with the pharmacy Sunday 11-12-23 about 5:00pm. The person that answered needs to go to like a PHONE PRO class. She was so rude. First of all, they close for lunch and dinner. The hours for...
Read full review of CVSPharmacy
My provider called in an order for me at 10:30 this morning to CVS Aldine Westfield in Spring TX. At 12 noon my provider checked on the order and was told it was ready yet. At 2 pm I went to the CVS there and was told there was no order. Why didn't the Pharmacist tell my provider at noon there was no order so it could be called in again? This is becoming...
Read full review of CVSPrescription pickup and pharmacy services customer service
Date of Incident: Nov.10, 2023 (Veterans Day) CVS Pharmacy : 3306 W Palmetto St. Florence, SC 29501 CVS Pharmacy : 733 S Irby St., Florence SC, 29501 Good afternoon and I hope this message sparks accountability and retribution in your minds and professional responsibility. First off, I am Derrell Myers. A native of Timmonsville and a Navy Veteran for...
Read full review of CVSFalse advertising
I went to CVS yesterday after I received and email that my prescription was ready for pick up. The email said that the pharmacy was open 24 hours. I went there and it was closed. Sign on window said closed daily from 2:30-3pm. There were also signs everywhere saying Open 24 hours. I dont care that they close. I care that they continue to lie and deceive customers.
Read full review of CVSMedication shortage
My prescription Zolpidem 12.5 cannot be filled because CVS's inability to get it from their supplier. On Friday 11/3/2023 I used the automated system to refill my RX. Sunday 3/5 I went to CVS and was told they would not be able to fill it until Monday. On Monday 3/6 I returned again and was told CVS had a supply issue, didn't know when they would get any...
Read full review of CVSGeneral attitude and service level.
There is an on going problem. CVS will notify me that prescriptions are ready. When I go to pick them up only two out of three are ready. I am asked if I want to wait while it is filled. In addition to the time ( 15 min )spent standing in line to find out a script is indeed not ready, it takes another 10 minutes plus to go through the process of looking...
Read full review of CVSConsistently long hold time to speak with the pharmacy
The CVS Pharmacy located at 1305 No. Randall Rd in Crystal Lake, Il is horribly managed and understaffed. I was on hold for 80 minutes ( 20 min on my wife's phone and 60 min on mine) waiting to speak to the pharmacy. I spoke with Dan at the front desk twice bc I was on hold for so long. His response was they're busy and take drive through customers before taking any calls. I'm really not sure how that can be an accepted SOP.
I had both knees replaced in the last month and I need my pain medication which requires insurance prior auth. I am willing to pay out of pocket for the medicine but it's impossible without driving to the pharmacy so I can speak with someone.
This is a consistent issue I wanted to make you aware of so hopefully you can address the problem. I hate having to get my prescriptions filled with CVS.
Lamar Summers
[protected]
Desired outcome: Improve your process drastically and recognize if Amazon takes over prescription delivery your pharmacy's will be out of business
Pharmacy
Store ID:# 1979 3851 N. Bailey Bridge Rd., Midlothian, Va 23112 Place a call on 11/08/23 at 18:58 Phone was disconnected at 20:00. Call store back immediately to find out it was closed. I was on hold for 1 hour and 7 minutes. Medication has not been filled since August. I believe. However on my App. It was written filled 10/22/23 I am confused.
Read full review of CVSNew Policy regarding coupons
Today 11/8/2023 at approximately 5:30 PM I visited the CVS at 4478 Tamiami Trail in Port Charlotte, Fla. I was going to buy Clairol Hair dye 2 boxes at 8.99each. I had a $6.00 manufacturer coupon a CVS 40% coupon one item, as well as a 15% entire order. Still cost me $10.23 for my purchase. When I questioned the cashier she explained that over the weekend a...
Read full review of CVSApple card
I went to store 5409 in Marrero, La. November 4, I purchased apple card 500.00 and it will not activate.. Trans5815. It says activated but cannot activate. Missing the magnetic strip on back of card. Store said they cannot to anything, have to call corporate to see how to activate card. Its not tthe cvs store itself, its the apple card I bought from the store.
Read full review of CVSImmunizations for flu and Covid.
On October 5, 2023 I received vaccine for flu and for Covid at a CVS Minute Clinic (4203 S. Carrier, Grand Prairie, TX 75052). I pre-registered and provided insurance information. I have Medicare as Primary (Parts A & B), with Federal BC/BS as Secondary. This was also confirmed at my appointment. Today I received a bill for $293 (claim [protected]). I also...
Read full review of CVSCVS Pharmacy on Noland Road, Independence, Missouri
On Monday, October 30 at around 10 AM, my doctor wrote 2 prescriptions for me and submitted them to CVS Pharmacy on Noland Road in Independence, Missouri. I received an acknowledgement from CVS at 10:20 AM and was told my medicines would be ready later that afternoon. A few hours later I was told by text message that there would be a delay and that the...
Read full review of CVSThat pharmacist needs to be let go, the amount of complaints going unheard is ridiculous.
While this may fall on deaf ears, I am outraged at the amount of rudeness. And unprofessionalism that is taking place in this pharmacy. Customers are constantly complaining about this one pharmacist. There were complaints to the district manager, and nothing was done. She is still here. She is so rude to customers and completely disorganized. Prescription...
Read full review of CVSPerson named Nick
I was shopping in CVS at the Bergen mall on November 2 at 6:30 PM. I was trying to pay for $100 gift card for Home Depot. I asked for a register attendant because of the gift cards a person name Nick came over and said I could pay by the auto pay. I said I don’t think I can and I rather not because of the gift card. He got very snotty and said fine. Make my...
Read full review of CVSCVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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