CVS’s earns a 1.3-star rating from 3361 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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Racist Asst. Manager (in training)
Fairfax located in Los Angeles on the corner of third and Fairfax. Requested assistance in pharmacy area, Greenville, several times, requesting assistance. One employees, stood by on the other side of the aisle the whole time, I was thinking it was not his department, went to pharmacy pharmacy says, ring bail, I approach, gentleman, clerk, and ask him an...
Read full review of CVSPrescription Refilss
On 10/11/23 I received an automated text from CVS in East Bridgewater MA telling me my Rx would be "auto filled" in a "few"days. On 10/21/23 I received another text asking me PLEASE RESPOND (exactly like that) if I would like the Rx to be filled. I responded Yes, with my name, med name and strength of Rx. After hearing nothing since 10/21, today 11/2, I went to pick up my Rx along with one I called in on 10/29, I was told that they weren't ready yet, they would be ready in an hour. The Rx that I called in on 10/29 was supposed to be ready the next day after 12:00 pm. How is it possible that after 12 days a prescription is still not ready?
I use CVS because it is a pharmacy covered under my Medicare Advantage Plan. Beginning with my next refills I, along with other family members, will no longer be a customer of your business. The Customer Service is atrocious, and not the fault of the local store, it completely the incompetence of the Corporate Office.
Desired outcome: A response from the Corporate Office
Lack of Pharmacy personnel
11/1/2023 CVS Brevard, NC
We went into CVS to pay for four prescriptions, and the line for waiting was 15 persons long. We didn't wait. There is one hard working pharmacist, and two run-ragged ladies waiting on customers. CVS needs more pharmacy personnel.
We went in last week to get these same prescriptions. One pharmacist lady said that one prescription wasn't filled because their phone order system wasn't working properly, so they never received the order.
The other three orders were priced "without" our GoodRXGold card prices. We decided not to wait for the prices to be changed because there were so many people waiting behind us.
Since we order these prescriptions monthly or bi-monthly, our GoodRXGold card prices should be listed in their computer.
Please help these poor pharmacy employees with additional employees.
Sincerely, Marjune Iooss [protected]@gmail.com
Flu vaccination
I am a physician on staff at NYU. As part of their vaccination program, I was offered to go to CVS. On 10/13/2023 I scheduled a high dose flu shot to be administered at the branch at 17 E Jericho Turnpike, Mineola, NY. Upon returning home after the vaccination, I noticed the form provided to me to satisfy my NYU requirement was incorrect. It was for a...
Read full review of CVSpharmacy
Prescription was due but no refills, so I called the local CVS on Friday the 27th. Have not received any calls saying, you have a prescription ready for pickup. Call Dr office and she said it was sent in on Friday. So I go to CVS... Gave them my name and info. He closed the window and looked at the computer. The prescription was not ready. He filled the prescription and came back. I said was it not ready and he said no a computer problem...Medication that I need every day! This is inexcusable. Believe I will find a new pharmacy.
Desired outcome: You need a back up computer and people who act like they care, People have to have certain meds and if I had a heart attack or stroke it would be your fault.
Ridiculous phone wait times for pharmacy
I have always appreciated the CVS app for managing my prescriptions but there are times you need to speak with someone in pharmacy! I use the CVS in Fuquay-Varina (zip 27526) and normally do not have issues with them onsite but don't even think about trying to reach them via phone. In the last week, I have personally needed to speak to the pharmacy. I called last week and was on hold for 52 mins and then it went to quick busy! 52 mins wasted! Today (10/31/23), I called because a prescription on the app states I need to speak to the pharmacy. I am still on hold and at this point, I am over 50 mins! Of course, I am fully aware of vaccines that are available and that there is an app I can download. My Lord does CVS not have basic technology that would allow customers to keep their place in line and get a courtesy call back! Well not sure what else I can type but at this point, I am at > 54 mins on hold but at least it hasn't hung up on me yet. Come on CVS, you have got to fix this!
Desired outcome: Just basic phone support.
Drive thru pharmacy
I got in line to pick up my RX at 10:30 a.m. Waited 30 minutes to finally get to the window only to be told "we'll be with you in a bit". while I waited, I noticed the lady was taking packaged apart; NOT helping anyone. When she finally opened the window back up I told her that there is a LONG line and we don't appreciate waiting for her to handle package...
Read full review of CVSDoesn't answer phone!
I have tried in vain for months to get someone to pick up the phone at CVS in GLoucester crossing. Their answering machine has the same buggy system any time of day that tells you the pharmacy is closed and then suddenly says it's connecting your call, then only to be told no one is available to take the call, please try later. Tonight I foolishly tried again only to be frustrated once more. Now I have to drive ½ hour round trip just to ask them a question. I'm moving to another pharmacy!
Prescription service
I made a mistake, and put my order in early. But it was 3 days early and they most assuredly should have had that as the first refill today (Sunday). Well the pharmacist (Jonathan) made me wait, then told me I had to come back in an hour.
I am a 70 yr old senior with congestive heart failure. I have to walk 1/2 mile to the pharmacy so this is VERY troublesome for me. The rest of the staff there is great.
When I came back, it was ready. This guy is a punk and very young, he doesn't know customer service at all. This also happened once before.
Claimed loss: nothing but aggrevation and physical strain.
Desired outcome: An apology from Jonathan
Pharmacy
My son has an active seizure disorder. I’m a single mom and have no help. He’s on a controlled substance that can’t be filled early so I need to have it pushed through. I can’t even get in touch with a person now as they make you leave messages. I called yesterday afternoon with all RX details. Never recieved a call back. I was forced to call the front of...
Read full review of CVSCustomer service
Wife goes in to pick up a prescription at 2:15 pm between Dr's appointments. Prescription not ready, the counter person can "expedite" the prescription, to be ready within 20 minutes wife waited, 30 minutes later still no prescription ready, she had leave for her next appointment. 4:15 PM I stop by coming home from work, stand in line for 30 minutes, get to...
Read full review of CVSState Road Parma Ohio
My order has not been filled now 3 weeks. They changed the date to 21st of Oct. I have print screen and they are changing the date to act as I just ordered it. I have messages waiting for my order now for weeks. That should be illegal to coverup their negligence. They did not contact me about my order and now waiting more weeks. Marie Davis Parma Ohio
Read full review of CVSPharmacy filling of prescription
Regarding the CVS Pharmacy at 1605 Telegraph Road in Wilmington Delaware…just last week I received TERRIFIC customer service while IN the store. The pharmacist went above and beyond to help me get a printout of my prescriptions I needed for a visit with a new doctor, and I REALLY appreciate it. But now I’m simply trying to find out if this new...
Read full review of CVSService
Their App is bad. Only way to order as the number reverts to a electronic. Impossible to contact pharmacist directly. I ordered a medicine last s Saturday that was needing a refill. Finally got thru to pharmacist after about 30 minutes, he told me it was on automatic not due till 27 th, he would fill it. Today is the 24th. No notice at all from Pharmacy. I don’t go to town but today I have An appointment and realize I had’t got a notice it was filled. The app finely put thru a call which was answered. And hung up. I realized it was too early to call. Waiting till 9 am now I am elderly this is unsatistfied.
Desired outcome: They be made to get direct number for the pharmacary
The pharmacy department
Willow street cvs has the worse pharmacy we have ever delt with it takes hours to get perscriptions and employees are very rude / if we mention to someone what we went through to get our meds. They say that is what hapened to them many times ! someone needs to find out why this pharmacy is being run this way and fix it! cvs kendig square. Willow street ,penna.
Desired outcome: MUCH BETTER RUN PHARMACY / MORE SPEED / AND A RESPONSE
Pharmacist
just spoke with a male pharmacist at store #3562 inquiring if there was enough supply of a medication. He was initially helpful over the phone, stated they had just received a huge order and had plenty in stock. After some conversation, he stated he wasn’t going to help me and had none and hung up on me. You can’t withhold meds that you have in stock.
Read full review of CVSCovid vaccine appointment
I made an appt.for a Covid shot. It was for the next day. While registering I was told there was a problem with my insurance. A pharmacist was called over to fix the issue. She did and I went in for the shot. I asked the woman for something like a receipt so I know what shot I just received. She seemed surprised and said did you make the appt. here and I...
Read full review of CVSMinute clinic
It's a little after midnight here in Columbus. Ohio: I still can't sleep. Memories of this evening continue to unfold in my mind; a horrifying experience that has left me and my son Landon traumatized. As a mother, and my instinctive role to advocate for my child being treated fairly, and not discriminated against due to the color of his skin; I'm hurt...
Read full review of CVSPharmacist on duty 10-24-23 @ 3:46p.m.
During my conversation he was rude and kept repeating to me what I had asked him about mail delivery. I had mentioned that I had used the service years ago and wasn't sure if the account was still active. I was in the process of getting a prescription refilled and he needed to contact the doctor for approval. The issue was he deliberated was being...
Read full review of CVSPharmacy service
A prescription was refilled without my authorization.
Cvs st. Clair shores, mi 27000 harper ave, pharmacist is prague’s nandwana, was told it “must have been an error”, and “I don’t know why it was refilled”
I discontinued that script months ago! I never signed up for automatic refills!
Pharmacist assistant told me “maybe someone put in your info by mistake”
This is a security as well as bad business issue. I want an answer to why that was refilled without my consent. And how someone else could request a refill on my prescription.
Desired outcome: I want EXPLANATION, I will remove CVS from my medicine scripts, and will report this to Better Business Bureau.
CVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
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9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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It's happening here in Wilmington, North Carolina. CVS ESPECIALLY in the Pharmacy is RUDE, MEAN, and accusing with NO proof of something impossible of doing without proof. I've moved my medications to anyone else as long as it's NOT CVS or WALGREENS. I am talking to a lawyer now thinking of suing.