CVS
Reviews and Complaints

On October 20, 2023, We entered the pharmacy @ 1:20 pm. No one acknowledged us until 1:25p. I stated that my Mother was there to get her regular flu shot and was told that the will be closed in 5 mins so she should come back @2pm.

There is no signage to say the flu vaccine cannot be given in 5 min.

The excuse was that the vaccine had to be “thawed”. My mother is 83 yrs old and was denied service

The pharmacist refused to do his job.

CVS need to inform the Publix that that no vaccine can be given or should be given 15 mins prior to Lunch time.

Educate team members how to treat seniors.

I can be contacted @ [protected]@gmail.com

I have been sent emails that were made to look like it had something to do with my healthcare. When I opened them up, lo and behold, they were from CVS. This type of underhanded advertising does nothing but PISS ME OFF! I have added CVS to the list of companies that I will ABSOLUTELY WILL NOT BE DOING BUSINESS WITH!

Believe me, I will be sharing this with all my friends and family.

Drop off a prescription on 10/19/23 around 4pm for only two pills of lorazepam to be filled. They two me I could pick then up tomorrows 10/20/23 after 9am.

Stop there at 9:30 am and was told that they were no ready yet to come back later. The pharmacist had to go to the bathroom and would look into this when he came back. How long could two pill's take to fill because we drop the prescription on 10/19/23. What a joke this is, definitely not good customer service. I can understand why the bad reviews are so many. Maybe you should revisit the way you do business in general.

I was there around 6pm on 10/19/23. I went to cvs that I have been a customer for at least 30 years. I went through the drive through. This new girl with rotten bucked teeth asked me for my Id. I told her no one had ever asked for my ID, but I tried but could not get my ID out of my wallet, and I gave her my wallet. She said she could not scan it that way, so she got an older woman with short brown hair and she took it out of my wallet. Then the first woman came back and I was asking about what other medications I was on. She said she was off that screen, so I told her she would have to get back on the screen so I could find out the name of a medication I was on. Then she says, "I'm done." and gets the second person again. This person was also rude but I eventually got my medication they had ready, and I was never told what other medications I was on.

Have attempted to reach pharmacy three times today, each waiting on hold for 8-10 minutes. Once pharmacy answers, they do not speak and hang the phone up. This is interfering with my job as I am calling from a doctor's office for a patient.

The pharmacy being used is CVS pharmacy on 1630 Benevue Road, Rocky Mount, NC 27804. Phone number [protected].

I proceeded to enter the store at 2:45pm with my scooter! I put my scooter aside of which I normally put it for the past 3 months as it was not obstructing nor in the way! The security officer moved my personal properties and dropped the whole scooter with my backpack on it! I asked to see the policy on scooters and the security touching my property to no avail!

I was having severe back pain and saw my MD. He ordered an Xray & told me the lower spinal facets were inflamed. He ordered a round of cortisone pills and Tylenol with Codeine #3 on 07/17/2023.

Today, my MD asked why I didn't take the first order of 60. I told him the Pharmacist only gave me 14 pills on 07/17/23, 14 pills on 8/3/23, and 18 pills on 9/29/23 which equaled 46 pills.

He called the Pharmacist to find out why I wasn't given as he ordered which was Tylenol with codeine#3 30 X2? Today, 10/17/23 I received 60 pills.

Now for the cost. 14= $1.95 X2, 18= .59, and the 60 was $1.76. Why were the 14 pills more than the 60?

Went to pick up medication and was told tht it was $200 and i explained that i always pay about $55 including tax. I gave them the insurance card so they charge me 1/2 a total 94.56. I went to a second csv pharmacy and was told that the insurance information is not in the system and that I was correct about the $55 charge. they said i would have to go back to the other pharmacy for correction.

I did and they said the medication for $94.56. They would not discuss any further.

i checked with two other pharmacy and there cost was about $40-60 for 90 day supply.

I need a re-embursement of the overpayment.

On 10/13/23 went to pick up medications @ the CVS Pharmacy. Was told they weren't ready, come back in 30 minutes. Went back the 2nd time, they were not ready. Told us it would be another 1 hour. Went back the 3rd time, they were finally ready!

The staff is not trained well & some are rather rude! PLEASE do something to make things better! This is an ongoing problem!

Thank you,

Sarah Whitfield

John Scott

5331 Lester Street

Indianapolis, IN 46208