CVS
Reviews and Complaints

It has been a nightmare every time I requested a refill online. They hardly kept any record of insurance pre-authorization, got address right or processed payment right. Your shipment would delay without any obvious reason unless you call.
Their system is full of bugs or hacked - last month I received like 9 statements in mail.
Their automated emails contain tracking pixels, usually used by hackers to secretly collect your personal info such as IP address and device details, and that too from a third party.
Avoid by all means.

I am FINALLY writing to complain about this constant problem at this location. This has been going on since I moved to Toms River, NJ, and started using the CVS located at 51 Bananier Drive, Toms River, NJ. Every single time I need to pick up a prescription, the drive-thru window is ALWAYS backed up to the end of the back of the building. When you finally make it up to the window, the person who was helping the person before me, is nowhere to be found, they just disappear into the store, so I'm stuck there waiting for another person to show up. It is VERY frustrating. Yesterday, I had to go to the doctor, turned out I have Bronchitis. The doctor called the prescription in because it was an anti-biotic, and I needed it in my system ASAP. When I went to pick up the prescription, the drive-thru line was all backed up, so knowing I needed to get started on my anti-biotics, I went into the store. The store was even worse! The line went from the back of the store's pharmacy, to the front doors. On top of my bronchitis, I am also disabled, so I knew I couldn't stand on that line long, so I went home, and tried calling the store to have them deliver my prescription. I could not get through, as "the mailbox was full". I even tried calling on the "Doctors/Prescribers" extension, to the same end. I was feeling terrible, and I told my husband what was going on, and he tried to call too, only he finally got through. He asked them to deliver to the house. They were supposed to deliver my prescriptions then, but I didn't get them until the next afternoon (today, 12/22)! At 12:30PM, I got a phone call from a CVS representative telling me that she was very sorry, but my prescriptions must have somehow been left to the side, and I would receive my prescriptions in about an hour. Two hours later, still no meds, so I tried to call the store to see where they were, and I couldn't get through to save my life! Finally, at 2:45 I got them. I needed to get on this script ASAP as I couldn't breathe, I was feeling terrible, and to add to my worries, my younger sister died of Bronchitis last year! I decided to write this complaint to you because this is not my first bad experience with CVS! This store is constantly backed up regarding their lines, and especially at the drive-thru. When you get to the drive-thru, it's ALWAYS backed up to the end of the building because they take endless time with each car that pulls up just retrieving their prescriptions and transacting the money paid. When you finally get there to the window, no one is there. They always just disappear from the window and don't return for at least 5 minutes pretending not to notice you, so I press the button for service to no avail. Last week I went there, and the girl at the window finally showed up. THEN before even asking me my name, she answered a phone call from some customer about their prescription, and she held her finger up to me and said, "one minute", I said alright, but that one minute turned into 15! After waiting frustrated, and on that line for almost a half an hour, she held me up for 15 minutes longer (I have this problem all the time and always meant to complain about it but never did... until now!) while chatting and laughing away with this customer. I was furious and I told her I was mad when she finally did return to me. Why would they have the person at the window answer the phones as well? That in addition to what occurred today, and I am fed up! IT IS RIDICULOUS! I am fed up with your lack of customer service, and will look for a new pharmacy. Even when you go in there for a simple flu shot, they keep you sitting and waiting for an hour at least! In my old home town of Pearl River, NY, I hear they even shut down the drive-thru window at the CVS for lack of employees! A big corporation like CVS is going to go under because they're too cheap to pay people a decent salary and benefits! This is not just what is happening now due to covid. Bad customer service, will make your company go belly up, as it's been going on for long before covid came along! If you need to hire more people (and you do), maybe you should consider giving employees full-time options so they can get benefits, and you can get happy employees AND customers for once!

I have been on hold with the Waterloo Road store in Columbia Maryland now for 31 minutes. This is my second attempt this afternoon to call. Disgraceful! I want to know what their hours are on 12/24 and 12/25 but there is no message that addresses the holiday hours. It is impossible to speak to anyone at the store or the pharmacy. Just now, after a 32 minute hold, they disconnected me AGAIN! The first time they disconnected me after 22 minutes. Shame on you all! I asked for store hours, got transferred and then disconnected. Asked to speak to a member of pharmacy staff, was disconnected twice. God forbid someone in my household wasn't having a reaction of some kind to a medication. Is this what you call customer service?

To begin, I have been a loyal customer here for over 20 years and have enjoyed the past 3 pharmacists through those years as well as the staff. Recently the pharmacist retired (quit) after being there for many years. What we have gotten as a replacement leaves so much to be desired. I went there this past Thursday and turned in a new prescription, because the dosage changed. Spent an inordinate amount of time explaining the prescription because its on auto refill and the auto refill needed to be updated to reflect the new dosage. At the same time I asked to have another prescription refilled. I refreshed her memory that the new updated dosage prescription still required the syringes and needles to take the prescription.

I returned on Saturday to be told that the one refill, the old prescription was ready and that they could not fill the new one, because it was too close together. I explained that I purposely went in to the pharmacy to explain the dosage change and NOT to fill the old dosage. Then of course there were no syringes or needles. I guess she thought I could shove the glass vials like a suppository. Next the other prescription was not filled because it now required a doctor's renewal, when on Thursday there was one renewal left?

Today I called on three different occasions and never once did anyone answer the phone. I listened to the music for 40+ minutes each time. The last time I stayed on the phone and went into the pharmacy and to my amazement there was 2 people behind the counter and no one in line and my call was still on hold. I stood there listening to the phone system saying Pharmacy Call. I asked the pharmacist why she couldn't pick up the phone and was just ignored. No one even would come to the counter. The two of them just stood there and stared at their feet.

I went to the front of the store to see the store manager only to be told She had left for the day. It was just 4:00PM.

Things have gotten so very bad here and no one seems to care. The good people that have been here for years quit because there is no teamwork or real management. Sad... I wish I could say someplace else is better, but Florida people have no ethic and Boca People are worse.

US law requires that any retailer who requests a driver license as identification and who retains information from that license must have a written policy for consumer review. CVS has no such policy available and goes a step further in scanning the magnetic, law enforcement only, strip on the rear of a NH license.
NH State law makes it illegal to scan or copy NH driver license information without probable cause, i.e. law enforcement purpose and then only by a law enforcement agency. CVS routinely scans and copies personal information from a driver license in violation of NH law, RSA 260, and then uses that information for unknown and unidentified purposes.

i was just on hold for 45 minutes at the pharmacy at cvs on lincoln ave haverhill mass. always long wait at drive thru window also and when you finally get there they say its not ready even though the recording says it is . continuance long waits at pharmacy for every thing and some workers very rude when you say that you have been waiting a long time for your prescription. this is my second time writing and i am getting ready to move scrips and my entire family to walgreens . this is extremely stressful and unacceptable thank you steven ring

I'm petitioning HBO's John Oliver to do a segment on PBMs, antitrust law violations on the part of chain pharmacy corporations, dismal working conditions in chain pharmacies, corporate chain pharmacy employees staffing state pharmacy boards, and so on. The petition has garnered 7800+ signatures in 6 days as of my writing this.

https://www.change.org/p/a-plea-for-john-oliver-to-do-an-expose-on-working-conditions-in-retail-pharmacy

I'm doing the petition completely anonymously so as to not be at the center of a PR storm. I think the only thing that will instigate pharmacy reform is extreme media pressure.

Thank you for reading and for your consideration,
Emily C Prichard

I have shopped at CVS for over 30 years. I have always loved and supported CVS. I had been hearing rumors that they had gone woke but didn't want to believe it. But, it is true.
From wokereports.com:
CRT/Racist Against White People
Pushes LGBTQ+ Agenda
Coerced Medical Experimentation
People are all equal and we wanted to be treated equal, no matter what our race. Now it is a sin to be white?

On December 17, 2021 at 1200 noon I was at the CVS pharmacy located at 1700 Milton Ave, Janesville Wisconsin. I purchased two bottles of cold medicine for my wife. I noticed that the pharmacy had signs posted at the entrance that stated that masks were "required". I said something to one of the other customers that was NOT wearing a mask and the cashier at the counter told me that I had no right speaking to her customers that way. The cashier was also NOT wearing a mask. When checking out, the cashier said to me "next they'll be telling us how to wipe our [censored]". I found out later that the cashier, Alysia, is also the manager at that location.

We are now almost 2 years into this pandemic with more than 800, 000 deaths. The U.S. leads the world in total infections and total deaths. I find it incredible that the manager of a pharmacy that is actively providing vaccines for covid does not take this pandemic seriously. It is her kind of attitude toward this virus that is the reason why our country has not beaten this. If you are going to post signs at the entrance to your stores requiring masks then you should enforce them and the manager and all other employees should be wearing them.

On several occasions when I reorder or a physician orders a prescription from the pharmacy, I receive a text stating my prescriptions are available. When I go to pick up, even several days later, my prescription is not ready.
On 12/18/21 I received a text from CVS that my prescriptions were ready. My surgeon ordered pre op meds on 12/13/21. I went to CVS for my prescriptions and they gave me a prescription. I informed them I thought it was more than one prescription. I was told there were two prescriptions. Of course I had to come back since they were not both ready. I returned to CVS and received 2 prescriptions. The next day, 12/17/21 I received a text stating I had a prescription "Ce" ready. I called the pharmacy to ask what this was. 15 minutes waiting for pharmacy to answer and I was told yes there is another medication. When I complained the store is 40 minutes from my house and why didn't I receive it yesterday with the other meds since they were all ordered at the same time, the pharmacy tech said she could just restock it if I didn't want it. I told her that was not the answer. That is poor customer service and doesn't answer my ongoing concern about the quality of service. Irene told me I have 2 different profiles. One in Massachusetts and one in NH. I told her the meds were all ordered through her store, the Clairmont NH store for years now. I was now on my way to Arizona where I was having surgery and traveling in an RV and currently in New Jersey. She told me she was going to hang up the telephone on me. I tried to explain I am frustrated and not yelling and how are we going to fix this? She was being dismissive . Not her problem. Irene hung up the phone on me.

Medication refill

How utterly ridiculous that I used the automated system to have my medication refilled on Monday. Today is Friday at 10:30 AM and when I pulled up to the drive up window, I was told my medications are in production. Four whole days and they couldn't fill my prescription? The excuse that I was given is that they have been busy with Covid testing. NO EXCUSE!This is utter BS. As soon as possible I am moving my prescriptions to Walgreens, the medicine shop, or someplace else.

I went online and scheduled a COVID Rapid Test for my daughter so she could travel. She had to have an appt. the day she left so the results would be valid when she got to her destination. We (5 tests scheduled) arrive and they tell use that they are not offering them even with an appointment. They are not able to administer them since the employee who is certified is no longer employed.
Please remove this location from your registration.

Hello, I stopped at Orchard/Indian Trail Aurora Illinois CVS this evening to pick up my script. I had received a text message that it was ready. When I arrived, first they could not find it, then they said it wasn't filled, then they said it was filled at another location, then they said they could not fill it because they were closing and shut the shutters in my face after 15 minutes of back and forth. The pharmacists name was Nicole and she was very sarcastic and derisive. The tech tried to help me as best she could. I am a RN and work at Delanor Northwestern and can guarantee that I will never recommend anyone to fill a script at CVS again. I would like someone to contact me about this incident. Contacting via Email is best as I work 13 hour days shifts.
Thank-you

On Dec 7th I purchased four $50.00 American Eagle gift cards which had a yellow ticket displaying that if you spent $50.00 on a card you would receive $10.00 back I spoke with customer service and received no satisfaction. To date I have received nothing.

Bought 3 ebay cards of $100 each, tried one and it didn't work. Checked for balance and said redemption code didn't exist. Called and spoke to 2 seperate ebay reps tjat both told me cards are fake. Bought on Dec 8th from store#1125, reg06, tran3775. Here is reference number from ebay so you can verify this with them. #1-[protected], I want refund.