CVS’s earns a 1.3-star rating from 3361 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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Pharmacy 150 west camino real boca raton florida 33432
To begin, I have been a loyal customer here for over 20 years and have enjoyed the past 3 pharmacists through those years as well as the staff. Recently the pharmacist retired (quit) after being there for many years. What we have gotten as a replacement leaves so much to be desired. I went there this past Thursday and turned in a new prescription, because the dosage changed. Spent an inordinate amount of time explaining the prescription because its on auto refill and the auto refill needed to be updated to reflect the new dosage. At the same time I asked to have another prescription refilled. I refreshed her memory that the new updated dosage prescription still required the syringes and needles to take the prescription.
I returned on Saturday to be told that the one refill, the old prescription was ready and that they could not fill the new one, because it was too close together. I explained that I purposely went in to the pharmacy to explain the dosage change and NOT to fill the old dosage. Then of course there were no syringes or needles. I guess she thought I could shove the glass vials like a suppository. Next the other prescription was not filled because it now required a doctor's renewal, when on Thursday there was one renewal left?
Today I called on three different occasions and never once did anyone answer the phone. I listened to the music for 40+ minutes each time. The last time I stayed on the phone and went into the pharmacy and to my amazement there was 2 people behind the counter and no one in line and my call was still on hold. I stood there listening to the phone system saying Pharmacy Call. I asked the pharmacist why she couldn't pick up the phone and was just ignored. No one even would come to the counter. The two of them just stood there and stared at their feet.
I went to the front of the store to see the store manager only to be told She had left for the day. It was just 4:00PM.
Things have gotten so very bad here and no one seems to care. The good people that have been here for years quit because there is no teamwork or real management. Sad... I wish I could say someplace else is better, but Florida people have no ethic and Boca People are worse.
Desired outcome: Put a real pharmacist and real employees back in our store. Treat people with respect! Read what you are dispensing. You cannot inject something without a syringe and needles.
Refill rx
This location continues to. play games with Rx that are important enough that it could cause loss of life. I went around with them for over two weeks to get blood pressure meds. Now they have continued to change wether they would have my husband's meds filled the next day. First they were coming on truck next day they didn't get there and can't get th from...
Read full review of CVSCVS retaining personal and confidential Data for unknown purposes
US law requires that any retailer who requests a driver license as identification and who retains information from that license must have a written policy for consumer review. CVS has no such policy available and goes a step further in scanning the magnetic, law enforcement only, strip on the rear of a NH license.
NH State law makes it illegal to scan or copy NH driver license information without probable cause, i.e. law enforcement purpose and then only by a law enforcement agency. CVS routinely scans and copies personal information from a driver license in violation of NH law, RSA 260, and then uses that information for unknown and unidentified purposes.
Desired outcome: Stop violating federal and state laws
pharmacy
i was just on hold for 45 minutes at the pharmacy at cvs on lincoln ave haverhill mass. always long wait at drive thru window also and when you finally get there they say its not ready even though the recording says it is . continuance long waits at pharmacy for every thing and some workers very rude when you say that you have been waiting a long time for your prescription. this is my second time writing and i am getting ready to move scrips and my entire family to walgreens . this is extremely stressful and unacceptable thank you steven ring
Desired outcome: hire more people or management change
Working conditions, harm to patients, etc.
I'm petitioning HBO's John Oliver to do a segment on PBMs, antitrust law violations on the part of chain pharmacy corporations, dismal working conditions in chain pharmacies, corporate chain pharmacy employees staffing state pharmacy boards, and so on. The petition has garnered 7800+ signatures in 6 days as of my writing this.
https://www.change.org/p/a-plea-for-john-oliver-to-do-an-expose-on-working-conditions-in-retail-pharmacy
I'm doing the petition completely anonymously so as to not be at the center of a PR storm. I think the only thing that will instigate pharmacy reform is extreme media pressure.
Thank you for reading and for your consideration,
Emily C Prichard
Desired outcome: Reformation of chain pharmacy business models, accountability for violations of antitrust laws
Service
On Sunday morning around 11am an Asian woman working in pharmacy at 288 St. Nicholas avenue New York, N.Y. 10027 hung up on me. I called back to ask her if it was intential and she said it was and I will hang up on you whenever I want. I was getting psychiatric medication that if not taken could have serious even fatal consequences. I called back and wa...
Read full review of CVSLack of follow up on rx refill orders
On 12/18/2021, I used my CVS app on my phone to order one of my prescription medications that the app said was available for refill. I placed the order at 4:30am and I immediately received an email confirmation from CVS saying they had received my refill request and would let me know when it was ready. I usually then receive a text message from them telling...
Read full review of CVSCRT
I have shopped at CVS for over 30 years. I have always loved and supported CVS. I had been hearing rumors that they had gone woke but didn't want to believe it. But, it is true.
From wokereports.com:
CRT/Racist Against White People
Pushes LGBTQ+ Agenda
Coerced Medical Experimentation
People are all equal and we wanted to be treated equal, no matter what our race. Now it is a sin to be white?
Desired outcome: I really hope you change your policies. If you do, I will continue to shop here.
Customer service
On December 17, 2021 at 1200 noon I was at the CVS pharmacy located at 1700 Milton Ave, Janesville Wisconsin. I purchased two bottles of cold medicine for my wife. I noticed that the pharmacy had signs posted at the entrance that stated that masks were "required". I said something to one of the other customers that was NOT wearing a mask and the cashier at the counter told me that I had no right speaking to her customers that way. The cashier was also NOT wearing a mask. When checking out, the cashier said to me "next they'll be telling us how to wipe our [censored]". I found out later that the cashier, Alysia, is also the manager at that location.
We are now almost 2 years into this pandemic with more than 800, 000 deaths. The U.S. leads the world in total infections and total deaths. I find it incredible that the manager of a pharmacy that is actively providing vaccines for covid does not take this pandemic seriously. It is her kind of attitude toward this virus that is the reason why our country has not beaten this. If you are going to post signs at the entrance to your stores requiring masks then you should enforce them and the manager and all other employees should be wearing them.
Desired outcome: Require CVS employees AND customers to wear masks and social distance.
Pharmacy
To whom it may concern I would like to complain about how I was treated today at one of your stores by the pharmacist in charge I was scheduled to get my covid 19 booster vaccine today at 11:30 when I arrived for my vaccine at 11:30 I was told I could not get it due to a power outage and was told I was sent a text in a rude and dismissive manor from the...
Read full review of CVSpoor service and rude employee who hangs up when I complain
On several occasions when I reorder or a physician orders a prescription from the pharmacy, I receive a text stating my prescriptions are available. When I go to pick up, even several days later, my prescription is not ready.
On 12/18/21 I received a text from CVS that my prescriptions were ready. My surgeon ordered pre op meds on 12/13/21. I went to CVS for my prescriptions and they gave me a prescription. I informed them I thought it was more than one prescription. I was told there were two prescriptions. Of course I had to come back since they were not both ready. I returned to CVS and received 2 prescriptions. The next day, 12/17/21 I received a text stating I had a prescription "Ce" ready. I called the pharmacy to ask what this was. 15 minutes waiting for pharmacy to answer and I was told yes there is another medication. When I complained the store is 40 minutes from my house and why didn't I receive it yesterday with the other meds since they were all ordered at the same time, the pharmacy tech said she could just restock it if I didn't want it. I told her that was not the answer. That is poor customer service and doesn't answer my ongoing concern about the quality of service. Irene told me I have 2 different profiles. One in Massachusetts and one in NH. I told her the meds were all ordered through her store, the Clairmont NH store for years now. I was now on my way to Arizona where I was having surgery and traveling in an RV and currently in New Jersey. She told me she was going to hang up the telephone on me. I tried to explain I am frustrated and not yelling and how are we going to fix this? She was being dismissive . Not her problem. Irene hung up the phone on me.
Desired outcome: I want Irene disciplined and the pharmacy employees needs some streamlining structure and customer service training and
Medication refill
Medication refill
How utterly ridiculous that I used the automated system to have my medication refilled on Monday. Today is Friday at 10:30 AM and when I pulled up to the drive up window, I was told my medications are in production. Four whole days and they couldn't fill my prescription? The excuse that I was given is that they have been busy with Covid testing. NO EXCUSE!This is utter BS. As soon as possible I am moving my prescriptions to Walgreens, the medicine shop, or someplace else.
Desired outcome: Have your employees acknowledge their incompetency without making excuses.
COVID Testing
I went online and scheduled a COVID Rapid Test for my daughter so she could travel. She had to have an appt. the day she left so the results would be valid when she got to her destination. We (5 tests scheduled) arrive and they tell use that they are not offering them even with an appointment. They are not able to administer them since the employee who is certified is no longer employed.
Please remove this location from your registration.
Desired outcome: Remove Ardmore from registration website
Pharmacy
Hello, I stopped at Orchard/Indian Trail Aurora Illinois CVS this evening to pick up my script. I had received a text message that it was ready. When I arrived, first they could not find it, then they said it wasn't filled, then they said it was filled at another location, then they said they could not fill it because they were closing and shut the shutters in my face after 15 minutes of back and forth. The pharmacists name was Nicole and she was very sarcastic and derisive. The tech tried to help me as best she could. I am a RN and work at Delanor Northwestern and can guarantee that I will never recommend anyone to fill a script at CVS again. I would like someone to contact me about this incident. Contacting via Email is best as I work 13 hour days shifts.
Thank-you
Desired outcome: Reply from CVS
Gift card purchase if I spent $50.00 on an American Eagle card I would get a $10.00 reward.
On Dec 7th I purchased four $50.00 American Eagle gift cards which had a yellow ticket displaying that if you spent $50.00 on a card you would receive $10.00 back I spoke with customer service and received no satisfaction. To date I have received nothing.
Desired outcome: $40.00 check or credit
Covid vaccine booster
I visited CVS pharmacy 12/16/2021 for my Covid booster appointment and didn't went well. Upon my arrival I presented a paper with my name and proceeded to explain the reason for my visit and with no greetings of any kind and displaying bad attitude, the clerk just ushered me to an isle to take a seat and wait. This off course, got me anxious and upset about...
Read full review of CVSebay gift cards your syore sold me that are fake cards
Bought 3 ebay cards of $100 each, tried one and it didn't work. Checked for balance and said redemption code didn't exist. Called and spoke to 2 seperate ebay reps tjat both told me cards are fake. Bought on Dec 8th from store#1125, reg06, tran3775. Here is reference number from ebay so you can verify this with them. #1-[protected], I want refund.
Desired outcome: I get my $300 refunded to me
Losing people's prescriptions and then telling people they are overworked
Went to pick up wifes antibiotic and lozenges for quiting smoking, gardner kansas cvs lost them and the little girl was rude when I said this was the third time in 3 weeks this has happened, so we have to call and get the doctor to resubmit the prescriptions. This is not acceptable, they are rude about all of this, saying they can't keep up. That's not our...
Read full review of CVSPharmacy
My husband filled a prescription for Levaquin yesterday. The dosage on the bottle was 500 mg 5x a day. There were 10 tabs in the bottle. The maximum dose is 750 mg per day. That would have been a toxic dose. I called the pharmacist. The woman who answered the phone assured me that the doctor wrote it like that. I asked her if that sounded correct. She...
Read full review of CVSAnswering the phone
I have been trying for 2 days to contact CVS to fill a prescription sent by my doctor. It is a new prescription. I started calling on 12/14/2021 being left on hold for 82 minutes. I again tried 6 more times and was left on hold for 20-25 minutes each time. I never got through on the phone. Well today is the 15th of December 2021, and I am out of medicine...
Read full review of CVSCVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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