CVS
Reviews and Complaints

I called them to talk about Covid 2nd shot scheduled. My mom is old and doesn't drive. Her appointment was in the afternoon and I needed it changed earlier. I called CVS Pharmacy and was on hold for 18 minutes, never did pick up. Called back later and same thing. So I called store to see if they open. Clerk said there open, just short on help.
Well still need to answer phone. I not happy with 4th street store in mansfield, OH

I made an appointment with CVS MinuteClinic for the PCR rapid Antigen test for Travel. I went to CVS and received the test, they sent me the results, it was negative. next day I proceeded to the Airport- Copa Airlines for my flight. Copa said that the test I was given was the wrong test and I wont be able to fly.
I do not know who is at fault here, I am not a Doctor or a Lab Technician, There is no way I could know it was the wrong test. some body has to standardize the tests. The way it is going now is unacceptable. I lost a lot of money because of this problem.

I live several miles from Louisa Virginia but use the CVS in Louisa as Aetna has a contract with CVS. I was told on the phone on Thursday morning that my prescription would be ready by noon on Thursday. I then got a text that my prescription was ready on Thursday evening. I tried to pick it up at approx. 11:00a.m. on Friday but the clerk was having a problem with the customer in front of me so I left and did some other shopping. I then returned about 45 minutes later and was told the prescription was not ready and it would be another 15 minutes. I left and said I would come back next week. My issue is that the pharmacy clerk was terribly rude. This is horrible customer service and should be rectified.

I had a coupon for a product that I was interested in. When I got to the store the shelves were bare. One, I missed out on the sale plus use of a coupon. I asked if they would honor the sale at a later date. The answer was "NO". We are going on vacation next week and the product I was interested in will be back in stock on Monday. The time frame does not work, if the item is on sale you should plan ahead. Just a bit frustrated with the entire ordeal. Thank you.
Mike
08/11/2021
give a coupon that I can redeem at a later date.

I had the worst failed customer service experience of my life at CVS Elm Street, W. Spfld. yesterday 8/9/21. My mother has a number of prescriptions that we filled at this pharmacy for the last 10 years. Yesterday, Monday 8/19/21 we received a voice mail from CVS saying her prescription was ready for pick up. The message did not mention which prescription was being referred to. At my husband's request I went to the drive through to pick it up. The gentleman at the drive through window informed me that we had already picked up the prescription at 1:45 PM that day. I explained that was impossible as we were all home at that time. The gentleman insisted someone in our family picked it up and suggested I call to see if my husband picked it up. I explained that he was the one who asked me to pick it up. The gentleman asked if my mother might have picked it up. I explained that my mother is 85, does not drive, does not speak any English and could not have picked it up. The gentleman insisted that someone had picked it up. At this point I was a little exasperated and asked to speak to the pharmacist to straighten this out. The pharmacist arrived angry asking why I was yelling at the clerk. I explained that I hadn't yelled at anyone, that we were called to pick up a prescription and I was trying to find out what happened, as I knew we did not pick it up. The pharmacist began yelling at me and said didn't I know we requested delivery of that script? Didn't I know that? He angrily said the prescription was picked up by US mail for delivery. I said that I had no idea about that and that this was not what the clerk had been saying and if it was picked up for delivery why did we get a call to come pick it up. The pharmacist screamed. "Get The F*#k out of my drive through lane." I was quite shaken and asked, "what did you just say?". The pharmacist repeated himself. I drove to a parking slot and went into the store to complain about the rude, foul, lack of customer service. At this point I called my husband and had him listen on speaker phone. I tried to make my complaint to the pharmacist in a calm manner. The pharmacist screamed at me, "Get the F*#k off my property!" I persisted to say how offended I was by his rudeness and foul language and how no customer should be treated that way. The pharmacist repeated his demand and said he would call the police if I did not leave. I asked to speak to the store manager. The pharmacist called a CVS employee over and told her to "Get this woman the F*#k out of here." The employee did not identify herself as a manager, but immediately ordered me to leave the store and said the police had been called and I would be arrested for trespass if I remained. I left the store, and the police met me outside. I tried to explain what happened to them. They let me know that once having been asked to leave it would be trespass had I not left. They said that I had been banned from the store and if I ever returned, I could be arrested for trespass. I may have spoken with an angry tone at some points, but I never yelled or spoke a single rude word to anyone during the entire episode. I was extremely upset and my heart went into an irregular heartbeat. My husband and I spent the night and early morning at Baystate Noble ER.
Apparently, on 8/6/21 my husband affirmed a text from CVS asking if we wanted one of my mother's medicines delivered. There was also one that we were waiting on, so 3 days later when my husband got a voicemail saying her prescription was ready for us to pick up and the hours the store would be open for us to pick it up, he naturally assumed it was the one we were waiting for. because he would not expect a request to pick up a script that had already been assigned for delivery. In my business I have dealt with rude, obnoxious, and foul customers, but at no time did I ever speak to one as this pharmacist did to me. He was totally unprofessional and a disgrace to the franchise.

I ordered months ago some meds at the Whitman MA CVS. Shortly after I started receiving automated calls about refills. I called and told them to remove me from that automated system. It was done so I thought. In the past two days I started getting these automated calls again. I called the CVS using their phone system and no one picked up the phone at the pharmacy desk (On hold for 30 minutes). I tried again and still didn't get a response. I called the front desk, the gentleman who answered said he can not remove me from the automated call system only the pharmacy desk can and transferred me to the pharmacy number. No one answered the phone and I am continuing to get these automated calls. Edward Hetman

CVS will not answer when a woman's name comes up on their caller ID, ever. I waited for literal HOURS. My husband gets through within 6 minutes every time! Why are women rejected or ignored?! I've met with other women and they never get through either. Men do, right away. I need heart meds refilled and must use the automated services because of my "offensive" gender. Apparently a woman's voice is offensive to them.

Stockton calif... i was in cvs and watch a young man fill his pockets and walk out... no security on premises... and need security that can actually take on the situation... I pay for my merchandise. No real security for pharmacy either. Be aware and make some good, safe, smart changes for your employees and those of us who pay. In Stockton groups are walking in broad daylight and filling up baskets and walking out. Some security has no recourse or capability to even make a stop... if they don't go to jail at least let it be known at your stores you will make them empty and return merchandise. Take a stand ! Thank you, Maureen erickson

I paid $40.00 for a camera disc. I have been a loyal shopper at CVS for 30 years and have always preferred CVS over Walgreens. The store clerk assisted me choosing the disc. The disc did not work so I took it back the very next day with my receipt.
Two store managers refused me a refund or even an exchange, stating they don't refund any electronics. They said its in their store policy. I said there is no sign stating this. The one manager stated that it's stated on line. He also said I shouldn't have purchsed the disc at CVS in the first place because they are $20.00 overpriced and other places would be alot less. The other manager took a policy that was behind the desk and read the policy. She never found where it stated this or she would have shown me the words of no refund. I said well, what do I do then? I stated this is alot of money for me just to waste. He advised me that I could sell it or buy another one. The store clerk who helped me pick it out never stated if it don't work, we can't refund you.

In this day and time surely CVS educates it's store managers on what is appropriate to say out loud or post publicly. This public post is NOT ok. I read it in passing and was appalled. I am not a prejudice person and I refuse to stand by and let this go unanswered or addressed. Rather than calling the person out on social media, I thought it best that her employer handle the situation.

I have attached a picture of the actual post and have written the words below.

I would like to remain anonymous if at all possible.

On Facebook

Janice Sanders posted in Plainview Neighborhood Watch
8/3/21

"A Colored lady with multiple bags sitting
At the corner of Deadwyler and Holly springs, kinda weird i think!"

I linked my debit card to my CVS card so that my disabled daughter needed to pick up presciptions, etc, no cash was needed. The CVS in North Manchester has always accepted this since it started during the pandemic. My daughter was in Ft Wayne this weekend and tried to pick up her scripts and get supplies and the cashier denied her to use it. Not only was she rude to my daughter, she made my daughter return the items to the shelf. If this service was no longer allowed then we should have been notified. My daughter Brandee Nethercutt is on this account. Her direct phone is [protected]. I tried to call my local CVS to resolve this and they tell me I have to contact Corporate. I emailed CVS Customer service also. I would like an explanation please.
Linda Reed
[protected]
15053 E St Rd 114
Akron IN 46910

Date of incident: 7/18/21
Store: 5369
Reg 13
Trns: 9089
Cashier 1075415
Extra Care [protected]

While I did not hear back from Corportate, I did get response from Customer Service: Dear Ms.Reed,

Thank you for taking the time to contact CVS Pharmacy.

I apologize for the inconvenience this matter has caused. I have notified the District Leadership Team who oversees the 6279 E. State Blvd in Fort Wayne, IN location about this incident occurring. They will be contacting you within 2 business days to learn more about your experience.

We appreciate your business and look forward to serving you again in the future.

Sincerely,

Santricia
Customer Relations Representative

Incident ID : S-3905815
No response since. SO today my daughter returns to the same CVS, same situation. Same poor service. We have used CVS since her accident 20 years ago, Nobody responds.