CVS’s earns a 1.3-star rating from 3362 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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automated refill system
I would like to get off the automated refill phone and text. I have asked for this and they take me off. Within a month or so I am on the automated system again. I do not like it because they want to fill my perscriptions way to soon.
Product and service
7/15/2021 CVS Pharmacy 307 E. Main St. Gas City, In 46933 time 5:30-7:30 I would like to say that my family has been with this CVS for as long as it has been in its location. We always seem to have trouble getting scrips filled in a timely fashion. I work with the public so I understand every now then it may not be ready. I am 66 my mother is 85. We have...
Read full review of CVSCovid shot
I took my mother to get her 2nd shot at cvs was told to leave the store and she did not have time to bother with her come back later or go to the minute clinic I am 91 years old and cannot do that I will wait well she said I have to stir my viles and that will take time go and come back later I said no so she called the manager and get out of the store and called me ignorant or I will call the police I went in to get a shot under the government order?" I want an answer
I can not get my prescription completed
I have been waiting for my prescription from tuesday. I was notified that it was out of stock. The order for unknown reason was submitted on wednesday after I called to follow up my prescription. I called today and was notified by steven that it still out of stock and didn't know anything because he was a pharmacist. I asked for a manager. No manager. The issue is the medication is needed when you are sick not in a week after
Read full review of CVSperscription
they have to order it, because the have 2 different manufactors abd can't combine them so now i'm out and have to wait for my pain meds and it could take up to atleast 2 days
Desired outcome: just fill it
Pharmacy
I'm not a Karen, but I am just trying to call for a life or death situation with my medication and nobody is answering 🤷🏻♀️ this is the third time I've tried to call CVS pharmacy on Paradise in Las Vegas, Nevada... I understand others need medicine too, but how hard is it to pick up the damn phone ask what I need and help? What I need will only take MAYBE 5 minutes to do...
Read full review of CVSPharmacy
The CVS pharmacies in the Annapolis, MD area have been terrible in filling prescriptions on time for auto refills and in a timely fashion for new ones. I have been waiting a month for one prescription on auto-refill. Today I went in to check on one that was called in from a physician's office two days ago - not ready or even in queue to be filled. The staff keep saying they are short staffed and are not allowed to hire any more people.
Desired outcome: Hire more staff and let the pharmacy staff be able to fill prescriptions on time.
Customer Service
CVS on 5055 Stage Rd in Memphis Tn, Store number 4928. I needed some medicine and the pharmacy told me that they could not fill the prescription until tomorrow. I feel that they need more employees working in the pharmacy department. I live in Raleigh amd I was told that I needed to go to Bartlett to get my prescription fill. Raleigh need a CVS that can service the area. July 13, 2021 I visit the dentist and need a prescription fill and was i pain and have to drive 15 miles to get it fill. If the store in Bartlett was not open I would have to suffer all night and the customer service at that Stage Rd store is terrible. Thank you
LarryMcCaster
4740 North Milnor Drive
Memphis Tn 38128
[protected]
Desired outcome: More Helpful Employees
Sexism and anti-disabled bigotry
I was at the CVS at 4627 N. Main in Columbia SC as I'm stuck with it due to my insurance. The pharmacist ORDERED me to "sit down and stay" as if I was a dog! I was trying to get a prescription refilled and told him The head pharmacist insisted that Amlodipine was a water pill and I didn't need it! It's a calcium channel blocker I've been on for months and...
Read full review of CVSCVS app and Cardinal Health
CVS application shows medication as refilled when in fact it wasn't. Doctor calls in prescription, refill due in two weeks, application shows filled ( picked up) on date Doctor called in and was not filled.
Cardinal Health stopped supplying Dilantin to east coast CVS pharmacies. CVS didn't inform me until I needed a refill. Mail order takes two weeks.
Not local CVS issue.
Desired outcome: Change app, use additional suppliers, think more about customer at corporate level.
PS
My CVS is passing off Amlodipine (calcium channel blocker) off as a water pill to people, especially women who take them! This is going to kill people!
Cardinal Health refuses to supply CVS because they pass Dilantin off as something else! Cardinal Health doesn't want any more people getting sick and dying because CVS deliberately gave people the wrong pills!
CVS specialty
On the phone for one hour, then I was disconnected. Contacted the dept directly put on hold again. I need an injection for my wife who has severe osteoporosis and parkinson's. The proleva shot is already due. I dont know why they cant send it direct to my doctor. If she breaks anymore bones who does my lawyer contact?
Desired outcome: I need the injection sent to my doctor immediately.
Trying to refill my medicine
I use the cvs store at CVS Pharmacy at 565 West 235th Street, Bronx, NY 10463. I'm calling to refill an important medication. Furthermore, I've been waiting, so far, 40 minutes. No one answers my call. It's disgusting, I have to wait and wait for someone to answer my call and fill my prescription. [protected]@gmail.com
Read full review of CVS and 1 commentpharmacy
CVS as a pharmacy is a joke.
They put you on hold for up to an hour - I think to run you off as a customer.
They must have way to much business,
When you go down to the pharmacy, they won't answer the phone, you have to go there, they lie about when they will have it ready.
Renewed the script on Friday July 2 with a live person and was told that it would be ready Monday July 5th. Since it was a holiday weekend waited until Wednesday the 7th to go pick it up. Not ready in the AM but told it would be ready that afternoon. Went back to pick it up on Friday, the 9th, a full week after the refill was requested, still not ready and now they claim they can't get the med. The pharmasist says they transferred it to another cCVS about 4 miles down the road - they have it and will fill it. When we get there to pick it up it's not the store they transferred it to. We finally find the CVS where the scrip is, about 15 miles away, and go to pick it up. When we get there they don't have the full amount, 180 tabs, only 150 even though the original store called them while we wrer there and said they had the whole fill, 180 tablets. So, over an hour later three trips to the original CVS, one trip to the wrong one an then over to the one tht actually partially filled it. Been on hold for CVS customer service now for over 25 min. and still no answer. It would apper that CVS isn't a real company just a bunch of scam artists who hire cpmplete incompetents.
Manager
My name is Calvin Buycks Phone# [protected] email is [protected]@yahoo.com For 2 years I have had very bad experiences with the evening manager at CVS 150 east Illinois Av. by the name of Carol, The store is in Dallas, TX. 75216. Every time I visit the store, she treats me very badly. She has a terrible attitude and is unwilling to help, She never smiles and...
Read full review of CVS and 1 commentMy telephone # is used by another person and I get emails of the receipts of purchases.
My name is Gale Strutt tel# [protected] email [protected]@yahoo.com 170 Tinkerview Dr Cloverdale Va 24077 this has happened before, there is a customer who goes to the Clifton Forge Va store has my telephone #. Last time I dealt directly with the store, I called and make complaint. these are the last transactions 7/5/2021 Store 6321 register 1 Cashier 83660...
Read full review of CVSService
I had been filling and refilling Rx at CVS at 596 Long Beach Blvd. Long Beach, CA for the past three years. Now all my Rx are filled by Express Scripts who are the pharmacy manager under my medical benefits plan with my employer.
I have spoken with CVS about this on multiple occasions. I even spoke with the manager at the pharmacy. I asked to be removed from the completer.
I keep getting text messages indicating Rx has been filed and come pick them up. I am also getting text messages asking if I want to fill an Rx.
Please take my name off the list for refills. Your prices are too expensive and I no longer wish to fill Rx at CVS unless there would be an urgent need to do so.
Please STOP sending me messages.
Roy A. Smith
DOB: 11/24/1955
[protected]
Desired outcome: Don't Refill Rx
Gift cards sold at cvs in vallejo, ca on sonoma blvd.
Hello, I wanted to see if someone can help my elderly dad who bought eBay gift cards at CVS in Vallejo, Ca on Sonoma blvd. My dad was scammed and didn't know any better, and he needs to exchange the eBay gift cards. They total $1200.00. The cards have not been used or scratched off on the back. He has all receipts, and the store manager refuses to talk to...
Read full review of CVSMy prescription was not filled properly and the pharmacist on duty is not act as a healthcare provider
continue from the CVS pharmacy review that my prescription was not ready. I was very angry and I was very frustrated and this caused my left side shackling wildly from my Parkinson disease. I was demanded that my prescription to filled immediately and the pharmacist said to that she can refused to fill my prescript because she can refuse to fill a prescription and that is her rights and no one can force her to fill a prescription in Massachusetts and that because she had the responsibility to her license to refuse to fill a prescription if she wanted to. This maded me absurdly disbelieve what I heard. I am a pharmacist too and have worked in retail, in the US Air Force and deployed in the first Gulf War.to United Kingdom for 7 weeks, After I came back from oversea, then I choose to work in the Federal Bureau of Persons for 6 years in a Federal Correctional Institute in Pennsylvania in the area was depressed economically due to the coal mining is no longer provide jobs like it use to. Then I was medically retired from the government and worked as a civilian pharmacist in the local area which I am now lived in Massachusetts. I was working for CVS as a flower for 3 years and worked around the Boston area and was one of the best flower that my regional supervisor is call me the 911 pharmacists for his area. After that I found a job as a pharmacist in a long term care pharmacy in Marlborough. I was the first staff pharmacist hired for a company called Partners' Healthcare and one time we were providing medication for about 60 nursing home and for about 6000 nursing home residents for 10 years. I was the only pharmacist had the security code and was the Person in Charge for 8 years. I was the only person that registered with DEA to ordering narcotics for the pharmacy. And during I work in the Narcotic Room, me and my staff caught 2 pharmacists and a technician were stealing narcotics from the company and have the reputation for catching the pharmacy staff who are dare to stealing narcotics. One time we did not have the pharmacy manager for 3 months, our pharmacy did not shut down and no residents in the nursing home have any medications issues. Because I am the POC ( person in charge) I had to responsible for the Massachusetts's Pharmacy State Board inspections and I have to make sure our pharmacy were preforming all the business according the Mass Pharmacy's State Regulations. So to conclude my writings about pharmacy practices as a pharmacist in the state of Massachusetts, is a registered pharmacist's, his or sher must fill a prescription if it is properly prescribed for a patient with legitimate medicals condition. If the pharmacist fail to do so, the Massachusetts' State Board should educated the pharmacist's about his or der's duty and irresponsibly to provided pharmaceuticals to the public and if he or she fail to do so, the Massachusetts State Board can suspect the pharmacist's license or revolt his or hers pharmacy license to protected the publics to be harmed by such pharmacist.
Desired outcome: To educate the pharmacist about his or her responsibility to service the public.
Prescription delay
My wife had surgery and we chose CVS as the pharmacy. Her prescriptions were called in yesterday (I heard the lady on the phone calling it in at the hospital) and we arrived this morning after being discharged and they started filling the prescription when I arrived and asked about it. Now my wife is sitting in the car waiting because CVS can't get there crap together!
Desired outcome: Don’t wait until the customer arrives to fill a prescription.
Employee
My Doctor sent a refill perceptions with AUTHENTICATION to fill 07-06-21 that is one day early because of the storm ELSA that was going to hit Lake City, Florida. Your employee REFUSED to, now I am FLOODED in with NO way to get out for at least 4 days. I don't know HIS name but, The employee is married to another employee named Laura.Please HELP TY
Desired outcome: Discipline write up
CVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
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9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 05, 2024
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