CVS
Reviews and Complaints

The wait time for reaching the pharmacy by telephone is atrocious. I waited over 20 minutes on 3/12/21. This is a frequent problem with this store. It appears they are always understaffed. This appears to be an ongoing problem at this store location. When calling in one has to listen to the inane recordings about how important one's call is and telling me all my problems will go away if I visit CVS.com.

My son, William Hubbard, went to see MD at Johnson Health Center on 3/4 and MD started him on new prescription Folacin for ADHD 15mg which was sent to CVS in Altavista Va. He called the next day and the pharmacy staff states it needs pre-auth. from ins company . Several days later we had not heard anything we contacted MD and spoke with pharmacy at CVS Timberlake Lynchburg to get the script transfer ( Timberlake CVS states that Altavista Pharmacist put a block on it so it could not be transferred) They also (Altavista) also told us we could not even pay for the medication we had to wait for insurance denial first? I even got a text message on my phone [protected] on Thurs 4th it was pending approval. Today 3/11 I went to CVS Altavista again thru drive thru window, when I asked about medication they tell me "They never received prescription from MD" they have nothing in the system. That was definitely a lie because I received a text on 4th which state it was pending insurance approval and the Timberlake CVS could see it too in their computer system. Mr. Rose? the Pharmacist is the most Rudest pharmacist I have ever met. This is not the first time I have issues with Altavista pharmacy. I have been a RN for many years and dealt with many pharmacists he is the worse I ever ran across. I am transferring my meds and family meds to another pharmacy. I think you better be looking into his practices ( such as deleting scripts) I hope you can resolve this issue immediately . I need the prescription to take elsewhere to another pharmacy.
Linda Mitchell RN, BSN for William Hubbard

With how wealthy the CVS Company is I don't understand why the stores have so little help that whenever I come to pick up medication I am in line for almost an hour. The lines are huge inside and outside, and trying to get to speak to someone on the phone is impossible. The company should put some money into staffing before we all give up on the whole company.

PRESS RELEASE - MEDIA ADVISORY

HUMAN RIGHTS ACTIVIST DENIED HUMAN RIGHTS...

An Internationally recognized Human Rights Activist was denied his basic Human Rights today and... it is his concern that this violation will definitely cause him serious harm, but, more importantly, his concern is for other Human Beings.

****** **** Internationally recognized President of Human Rights Organization, **************** stated the following: "I had an appointment with CVS pharmacy, Today, March 09, 2021 before noon."

"I AM A DISABLED, 65-YEAR-OLD, HIGH-RISK HUMAN BEING who MAY be symptomatic of the COVID-19 virus. I have an important SURGERY SCHEDULED in a few days. The doctor stated that it was of PARAMOUNT IMPORTANCE THAT I HAVE A COVID-19 TEST!"

"MORE IMPORTANTLY, IT IS OF PARAMOUNT IMPORTANCE THAT ANYONE who MAY be symptomatic of the COVID-19 virus is tested. THIS IS IN THE BEST INTEREST OF ALL BEINGS WORLDWIDE!"

"I have been using the services of CVS Pharmacy for probably 15 years, with little to no complaints."

"TODAY, HOWEVER, AT THE CVS location 2890 Northtowne Lane, Reno, Nevada. The RIGHTS of HUMAN BEINGS WORLDWIDE WERE VIOLATED. They were violated because CVS does not care about the health and welfare of human beings and is not honest and truthful when they in fact do perpetrate a falsehood."

At your Plant City store by the hospital. The store manager monitoring your parking lot on Monday 3/8/2021 is a jerk. He doesn't have any logical sense. I will encourage people to steer clear of that store. My daughter and I dropped off mom at a clinic for some minor surgery. Nervous and anxious my wife kept her key fob, which we need to start the car (it's a push-button starter). Arriving at the CVS we realized she had the keys. It was a short walk to the clinic but your manager warned us we might be towed before we got back. I explained our situation and intentions and he repeated his threat. He was obviously the only one concerned about our car who would call a tow truck. I told him I would stay and wait for the truck and give that guy my sob story. Then the jerky manager says "Well, if it's close you can walk there and come back." I explained (loudly) that's what I just told him. As we were walking away he repeated his threat to have my wife's car towed. He is a terrible representative of your store. He was being a jerk for the sake of being a jerk. You are crazy to have that kind of nitwit managing your store. My daughter got a very distant shot of him.

I am not able to cancel the carepass

Incompetent woman wouldn't let me change my email on my account I answered all of her security questions and so she had to transfer me to somebody else and then that person has asked me the same stupid questions Which I answered correctly and next thing you know because I reminded her this is not a bank this is for CVS she hung up on me God you guys to have the bottom of the barrel working for you. Tell them they need to learn English

Communication customer service this is for CVS pharmacy store number 0447

I get all my prescriptions at the CVS located at 366 King St. N., Hampton mass store number 0447 store telephone [protected] it seems like every time I go to have my prescription filled I have to wait for hours I've even had the pharmacist hang up on me and most of the time it's on a weekend the pharmacist is very rude I don't know what her name is and I just waited on hold for 15 minutes and nobody answered the average wait time might hold because of no staff to answer the phone I've even had a pharmacist yell at me like I'm inconveniencing them! I've even had some of the text give me wrong information I am on medication that I cannot skip a day where I would be in the emergency room I insisted on talking to the pharmacist he come to find out I was able to fill my script this is very dangerous and it's very upsetting I am going to be changing pharmacies they have too many customers and not enough staff when you don't answer the phone and you're a business

This complaint is about a order I placed through counter. I have aetna medicare. I placed a order on Jan 4th 2012 for the monitor which was in stock and have not gotten to this day. I talked to three different supervisors and get no Help just a run around. If this is how CVS treats the elderly I will not do business with CVS. Maybe your can get a response to my order, number is [protected]

endwell, ny is available for vaccine...first dose was given as standby on [protected] and was told i had to register for second dose...have been trying to register every day and keep on getting a "none are available nearby"...again ENDWELL, NEW YORK 13760 is available! Sandra Curtis 5/25/1939 Moderna vaccine ...I need to register ...[protected]@gmail.com