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1.3 28 Reviews 3333 Complaints
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CVS Complaints 3333

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M
8:58 am EST
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My husband has lung cancer and I have been picking up prescriptions for my him for close to 4 years at the CVS on Middlesex in Lowell, MA. My complaint is regarding a pharmacy technician who I find hot or cold depending on what day I am at her mercy! A couple of weeks ago I had a coupon for Anoro and it was typed into his profile. When I picked up hi...

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L
6:12 am EDT

CVS Covid

So apparently cvs is not following the recommendations of allowing ppl younger than 65 who have underlining health conditions to get their vaccine ?!

Desired outcome: Do what’s right

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7:11 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I called to express my frustration as my son's ADHD medication is on backorder. The technician Karl answered the phone and was very very rude, so unprofessional and spoke to me with such a disrespect. No matter what the customer is always right! You should be ashamed to have an employee representing your company like that. They have no sympathy and stated...

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M
12:32 pm EST
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CVS Bathroom restrictions

My wife and I were waiting in line for our covid vaccines at you agoura hills location yesterday, feb 28. We were in the group of 65 and older and people at our ages, we often need to us bathroom right away. They made my wife walk 7 store away to vons market to find a bathroom and (it was to late)!
This needs to be looked into and corrected. Very upset and looking for your response.

Regards, milton and iris zaft

[protected]@gmail.com

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Michael Martin 2506
US
Mar 06, 2021 1:49 pm EST

That’s just horrible!

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G
9:17 am EST

CVS Covid Vaccine Notification

I receive emails about products you "suggest" for me after you've tracked my every move and sneeze. You sent me an email months ago saying that when you received Covid Vaccine, you would let me know. You didn't.

I buy all my prescriptions plus health and beauty products from your store. I am a Care Member. Why am I not able to secure a vaccine appointment with CVS?

Desired outcome: I would like an appointment in my local CVS - West Sayville, NY

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6:24 pm EST
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My wife and I have been using your CVS location in Louisa Virginia for the past five plus years and have never had any issues till this last year and now this week. We both take Citalopram HBR 40MG and each get a 90 day supply, and have been for years, Last year my wife had an issue with one of her refills and was told that she had already picked it up and...

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4:33 pm EST
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I refill my medication every month at the CVS in Crystal Lake, IL on 177 West Virginia Street. They first were 24 hours which was why I went there in the first place so I could pick my prescription up at my convenience. They now are only open from 8:30am to 8pm. They have lost pharmacist since also. I always get a refill date of when I can pick up my...

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1:57 pm EST
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I lost my medication Metoprolol in my residence, how it disappeared, I do not know. I called the above Pharmacy store, informed them and requested for another refill. The pharmacist asked me to call my health Insurance for an override. I did, they promised to contact the pharmacy. All processes completed, the above pharmacy called me to pick up medication...

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M
2:48 pm EST

CVS Medications

I was transferred from Express Scripts Pharmacy over to CVS Pharmacy January 1, 2021 (due to no fault of my own) and since I have had to get new prescriptions and prior authorizations on two of my medicines causing me to have to go two weeks without my injectables for my Lupus. The other medicine is prevacid for my stomach and I still do not have the medicine and it has been three weeks and my stomach is hurting me.

Desired outcome: BETTER SERVICE

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J
1:04 pm EST
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For past week have bee trying on website for cvs to get prescription delivered, then I get robo call pres ready for pickup, go on site, try again. Unable to pickup prescr myself because they allow delivery trailers to park in the three handicapped spots-constantly, police have been contacted. Parking lot is not safe for disabled person with mobility issue...

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2:29 pm EST
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I am 94 yo male that got my first Pfizer Covid vaccine shot on January 18, 2021 while at Courtney Springs Rehabilitation Center in Merritt Island, Florida. It was lot #EL3247. I am not longer at that facility. I am back home in Cocoa Beach, Florida. My understanding is that I can only get the second Pfizer vaccine shot via a nursing home, rehabilitation...

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11:58 am EST
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I called cvs on February 12th to see if my prescription had been sent over by my dr. they said they had and it would be ready for pickup within 4 hours, made them aware that I could not get there until saturday February 13, 2021 and she said that's that would be fine. I pulled up at the drive thru on Saturday February 13, 2021 and was told that all my...

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L
5:19 pm EST

CVS Customer Service

My name is Linda D Moyers.
I live in Petersburg, WV
Our closest CVS is Moorefield, WV
This complaint is about a tech in pharmacy.
One tech blurted out to friends picking up a prescription for me asking if I was still taking my med for diarrhea. To me this should have been done in private and not out in the open so others could hear.

Disappointing!

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3:11 pm EST
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I went to the CVS at 2007 BrookPark road Cleveland Ohio 44109 the staff are always very rude. The women at the desk named Terry is just horrid in her attitude she is always very rude and unfriendly like she hates her job sometimes she doesn't even say hello or goodbye. I have gone to many CVS stores in the area and never was treated so bad. Also she the...

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10:56 am EST
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My wife went to pick up our prescriptions at your store #1636 in mechanicsburg pa. And she was charged $158.16... When she left the drive thru... She called me... She thought it was my gabapentin that they charged her for... So I called my ins.co. And found out that there wasn't a charge sent thru on my account... I then call the store and was told it wa...

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6:59 am EST
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On February 21, 2021 I arrived at CVS in Mesa to find adult diapers and pick up 2 prescriptions from the pharmacy. I am a newbie to being the caretaker to my 81 year old father who for some reason now has much anxiety when he is left alone even briefly. It is just he and I so I was in a rush to get what I needed and get home as you can imagine if you have...

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2:14 pm EST
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I went to my local CVS on Saturday February 20th to pick up my daughter's prescription. A staff by the name of Jocelyn brought the medication and said it would be $10. I advised her that my daughter has met her out of pocket max for the year on January 26, 2021 and there should be no copay. She said that's what it is and she was not going to do anything...

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4:55 pm EST
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I am a customer with chronic pain management and have been for over ten years. Dealing with this pharmacy over the last year has been a very difficult experience. What used to take 5 min of my personal phone time per month at HEB or Walgreens now takes anywhere from 2-3 hrs at CVS. They never answer the phone and my particular case involves speaking to the...

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4:52 pm EST
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Put money into lotto machine at cvs in newbury park at 2120 newbury rd.. Machine jammed and kept my $10.. Sarah ferguson the manger I spoke with told me it was not there problem contact the lotto company.. She laughed at me and asked me to leave when I told her machine says to speak with retailer.. It said on the screen machine jammed contact retailer she...

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1:55 pm EST

CVS Pharmacy

I have given the pharmacy my information regarding my bank card information, gold rx card and the fact I only want to get a 30 day supply and not 90 day supply of my prescriptions because that is what I can afford. Once again I had a refill that I had to correct to 30 days and asked to have it delivered to me. I was told it would be delivered and it was paid for and everything was good, I have never received my refill and today I get a text that today is the last day for me to pick up my prescriptions and included in that is a 90 day supply of the blood pressure meds. I am tired of trying to get this information registered correctly. It takes so long to stand in line to try and get a refill. I stopped on wed but they were so backed up I left. I am going to have my prescriptions transferred to walgreens because I cannot keep going through this issue everytime I need a refill

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About CVS

Screenshot CVS
CVS, also known as CVS Health, is a leading healthcare company in the United States. The company operates a chain of retail pharmacies, providing a wide range of prescription drugs, over-the-counter medications, health and wellness products, and other healthcare services. With over 9,900 retail locations across the country, CVS is one of the largest pharmacy chains in the US.

In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.

CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.

Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Overview of CVS complaint handling

CVS reviews first appeared on Complaints Board on Nov 1, 2006. The latest review CVS Pharmacy - wrong prescription filled was posted on Sep 17, 2024. The latest complaint CA lottery daily 3-did not receive "cashed" winnings. was resolved on Nov 29, 2023. CVS has an average consumer rating of 1 stars from 3361 reviews. CVS has resolved 283 complaints.
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  1. CVS Contacts

  2. CVS phone numbers
    +1 (401) 770-9237
    +1 (401) 770-9237
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    Corporate Communications
    +1 (401) 770-9811
    +1 (401) 770-9811
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    Corporate Communications
    +1 (401) 652-0893
    +1 (401) 652-0893
    Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
    +1 (800) 746-7287
    +1 (800) 746-7287
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    CVS/pharmacy Customer Services
    +1 (888) 607-4287
    +1 (888) 607-4287
    Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number
    Customer Care for CVS.com
    +1 (866) 389-2727
    +1 (866) 389-2727
    Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number
    MinuteClinic assistance
    +1 (800) 742-7827
    +1 (800) 742-7827
    Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone number
    Prescription refill for in-store pickup
    More phone numbers
  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 26, 2024
CVS Category
CVS is ranked 2 among 61 companies in the Drug Store category

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