CVS’s earns a 1.3-star rating from 3362 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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Price gouging
Went to cvs on coffee road in bakersfield, ca and searched for lysol disinfecting spray in the can. With none on display I inquired when some might be available and was told there was some in the store room. At checkout I was taken aback at the total of just shy of $12.00. I feel this is price gouging at its finest. I doubt i'll return to cvs and will transfer my and my wifes refills elsewhere.
Read full review of CVSPharmacist manager Bob
I have been a loyal cvs customer for over 30 years. Last week when I picked up my prescriptions I received one that I did not order when I went to take it back for a refund of 20.00 co-pay I was told that the pharmacist would call me after they checked into it. After 2 days I called again. Then I was told I had to call back on monday and talk to the...
Read full review of CVSPharmacist
I filled out a customer survey. I said the pharmacist always seems to be angry, irritated, and in a bad mood every time I come there. I said that she tossed my bag of medicine on counter and said here! To the girl at the counter. I thought she was mad at her for some reason. I did receive a message from the manager of the cvs stating she wanted to talk to...
Read full review of CVSFace-mask "mandate"
You need to provide PROOF OF CLAIM for so-called "mandating" that anyone entering any of your stores as to WHY one "needs" to wear a mask. And proclaiming that is a"LAw, ' then you are spewing a Mendacity as it is NOT a "law"; the WHO and UN, both PRVIATElY funded institutions and especially by Bill and Melinda Gates, have provided ONLY "recommendations" or...
Read full review of CVSMail order
They advertise that you can order on their website...well, yes you can. But don't be fooled by the implied delivery! I put in an order on May 23; as of this date, June 24, it is still being "processed". I called over a week ago and after much too long on hold I spoke to a "customer service rep" and she determined that it had been filled and was in the warehouse waiting to be shipped. Which brings me to the website which is beyond non-functional. CVS should just go back to doing prescriptions and junk the order fulfillment (ha!) business.
Safety issue (drive-thru)
I got all my prescription at 2315 W. Mercury Blvd., Hampton, Virginia. The drive-thru has 2 lanes which is very convenient until non CVS customers take short cuts from Aberdeen Road around the back of the store to prevent waiting for the light a Mercury Blvd. Also customers leaving CVS shopping instead of using the exit to Mercury Blvd. that the store ha...
Read full review of CVSpharmacy every 10 prescriptions filled, you get 5$ extra buck.
cvs is advertising points from pharmcy. every 10 prescriptions filled you get 5$ extra bucks. watch at the bottom of your reciepts it will keep you posted. Well I have to call and report because they have not been redeemed to me. I go to the pharmacy and its a very unpleasurable experience. I try to avoid but it is closets to me. Like evey one at the store is stuck on a high horse there.
Read full review of CVSCustomer service
I have decided to boycott this business and any other location they are located therein. After a time when one of their managers called police and a DOG to seek on me while I was trying to seek refuge from lunatics who were blocking the entrance waiting for me to come out after they tried to run me over within that place's parking lot, arguing that I wa...
Read full review of CVSPharmacist
CVS Store #10332 and #10741 Is refusing to provide me service and fill my medication because of the tone of my voice. They feel I'm yelling, sounding rude, and I explain this is just how I talk and I feel I'm being discriminated against. I'm being judge because of how I sound. I have been with the pharmacy for several years and this new pharmacist feels I'm...
Read full review of CVSCovid 19 sanitary conditions
I am complaining about the sanitary procedures ar your cvs store located on west catawba ave, cornelius nc.
Upon entering the store as a cvs customer for over 30 years, this store did not have any sanitary procedures in place to clean the shopping carts to use in store. The hand-wipes were empty and the clerk said there is nothing she can do. Yet there were bottles of hand sanitizer at register for sale, but no concern for shoppers using the carts.
Publix supermarket across the street put a cvs pharmacy to shame as publix assures that each and every c art used is sanitized before a customer use it. Amazing how a pharmacy can't provide sanitized carts or provide sanitizer for customer to wipes carts before use upon entry.
I consider this and the employees response "disgusting and will never use cvs again, I am sure that publix has a pharmacy I will use and post my complaint on all social media. A promise as the world needs to know that a grocery store cares more about customers health during covid 19, than a cvs pharmacy.
Good bye and i'm sure you will not call me regarding this issue as one cannot even get thru to cvs headquarters.
Chris m. Scotto
[protected]
I am writing to file a complaint about my care pass account.
Hello CVS, I had subscribed to the Care Pass since March of 2020 I have not yet received my $10.00 extra bucks. April came along waiting until the 18th of each month to received my extra bucks nothing of the program had come through. I called Headquarters while the pandemic sent many workers homes from CVS Corp. The Care Pass department was closed so I...
Read full review of CVSPathetic customer service at sinking spring cvs
CVS called yesterday and left a message stating they had a prescription for my 88 year old mother. Returned the call on her behalf today. Was on hold for 13 minutes, hung up and tried again- on hold for 12 minutes more so I called and said I was a physician's office. They picked up the phone within a minute and then proceeded to put me on hold for 8 more...
Read full review of CVSIncompetent personnel south atherton street, state college, pa
There is something wrong with the South Atherton CVS in State College, PA. I have done business with them for many years. At least ten years that I can remember. I sent a letter to Corporate Customer Relations, last year, about the "Fallen Apart" customer service of the store as a whole and especially of the pharmacy personnel who do not know their...
Read full review of CVSFraudulent posting
Each time I go to CVS and produce my bank card, there is always a problem of having to key in again. I thought it might be the chip, but didn't seem like it was. I checking some records, I realize now that CVS (City Line Avenue) has been posting my pickups twice, but only charging me for my original prescriptions. I believe, they (cashiers) are I nfluenced to do this to make it appear I am using orther (maybe unauthorized debit cards) which I AM NOT. But now, I discovered they have posted two entries (claims) for the same medication twice in one month. I have not been in CVS store to pick up a prescription since 5/2/2020. At that time I picked up three (3) prescriptions totalling $127.60 which I was charged Bystonlic 60.00, Treshiba 60.00 and Amolipine 7.60. I have NOT picked up any Atrovastin for 16.00 or 19.00.
as posted in my claims. I just got the prescription called in 5/13/20 from a virtual visit with my cardiologist. Please contact me at [protected] further information. I will be transferring this over to a legal representative.
Joyce B Trawick/ 11/27/1950
Filling rx for tramadol
Recently left an RX for Tramadol at the local CVS. The month before, we had filled a months supply there with no problem. Now we are told it has to have a Dx and a certain code each time the RX is filled. We were not told this either time. This will delay my husband's care for 3 more days. There is a constant problem with filling an RX at CVS. Either you need a form filled out or it has to be preauthorized. If CVS has no idea of the medical history of a patient how can they ethically deny or delay filling a script.
The local CVS has no explanation many times nor do they try to solve the problem for the patient. Then you have to go thru Caremark and there is poor communication there. If you have a dose change on a medication, it will not fill the RX as supposedly the computer does not recognize this. Again, there is a delay in care.
WE do no more business with CVS than we have to for many of these reasons. Plus they are usually more expensive.
Deborah Drummond
Accu-chek meter
5/20/2020 went to cvs pharmacy #2373 to pick up my accu-chek meter and the pharmacy employees gave an box with a broken seal -so i this point i dont know if the machine has been compromised or what, + the pharmacist doesn't want to do an exchange because according to them they don't sell open boxes. now they want me to call the manufacturer. this cv...
Read full review of CVSNever ending robocalls
I have been getting reminder robocalls for prescription renewals that I never called in. I get them daily. I have called and talked to 5 people in the pharmacy and have been told that I won't get any more calls. Yesterday afternoon, I told the person with whom I talked that if I received another call, I was going to write a negative review today. Yesterday evening, after that conversation, I received a call from a "live" person telling me that I had refills on my prescription. I told her that I am not getting any refills and to please stop the calls. Guess who called me this morning? You got it - the reminder robocall.
Product and service
On Sunday May 17, 2020 my wife and I went to CVS IN Dorado Puerto Rico 00646 to pickup a prescription. When we returned home my wife notice a ninety day prescription expires in June of 2020. My wife called cvs and the lady told us it's was issued by the pharmacist, we had pills that was to expire in one month, for a three months prescription. My wife informed me that this pharmacist has done this one other time. The very next day we receive a call from Pharmacist Mr. Rivera informing us this was an error on the pharmacist working on Sunday, to bring back the prescription and a new one will be exchange and to forgive them for this error, my wife told him this is the second time this occurred. The pharmacist Mr Rivera will never have done this, but the pharmacist working that Sunday has done this twice to us, this matter needs your immediate attention customers are receiving prescription that are expired or soon to expire. The staff in the drug store department are great persons, expect for this pharmacist issuing prescription with pill that will expire before the are to be consume. NOW NOW another problem when my wife and I return Monday May 18, 2020 to return the prescription there was a line outside CVS and customers waiting I counted about nine customers. Outside of CVS there was no one monitoring the customers outside, there was no social distance between customers, I got my cart because we was going to pickup other things, I waited by the door to inform someone about the situation on the line, then a worker by the name Alexander opened the door and abruptly grabbed my cart from me and told me to go to the end of the line, and closed the doors. My wife and I decided to return later on the day. I want to inform you there is no social distance markers of six feet outside as other retailer have, Walgreens have this on both side of the outside. Why the staff mentioned here treat us in a undignified way, not to mention we're both seniors and we leave CVS a considerable amount of money with all our prescriptions, l was so upset I had to return to CVS Tuesday to inform this Alexander how we were treated by his ignorance, and told him I will file a complaint for both issues. Nevertheless I hope someone will address these issues I mentioned. Thanking you in advance for your time in this matter. Hector Sambolin
Filling my prescriptions
I have had on many times I had to wait for my refills because cvs can not or will not communicate with my doctor in a timely fashion. Cvs should not offer to get in touch with my doctor if they can't do so so that I don't run out of medication before it is done. The attitude I go this morning when my refill was not ready, shows I how uncaring some of your...
Read full review of CVSThe pharmacist refuses to wear a face mask
The pharmacist at the CVS located at 3027 Jim Moore Road, Jim Moore & Auburn Rd, Dacula GA 30019 refuses to wear a face mask. On Saturday May 16, 2020 at 4:27 PM, I was at this store picking up a prescription for my wife. All of the customers were wearing face masks, all of the employees except for the pharmacist were wearing face masks. I ask the...
Read full review of CVSCVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
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9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 10, 2024
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