Menu
For Business Write a review File a complaint
CVS Customer Service Phone, Email, Contacts

CVS
Reviews and Complaints

cvs.com

Learn how the rating is calculated

1.3 28 Reviews 3333 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

CVS Complaints 3333

ComplaintsBoard
E
8:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have had many issues with this pharmacy's management, for almost a year now. Before all my latest problems started, I was always able to talk to this store's manager. He would always fix the problem immediately! Lately, the manager is not in the store. only, a employee that claims to be the manager. That person always tells me to go back and speak to...

Read full review of CVS
ComplaintsBoard
N
5:11 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The pharmacist at Cleveland ave and crystal dr kept interpreting the 2 pharmacy female techs trying to talk to me. I felt bad for them theh were trying to help me. They have always been very courteous. They dont deserve a child like unprofessional brat like the pharmacist. O my goodness .. what a horrible ordeal. This happened last week. I did report him...

Read full review of CVS
ComplaintsBoard
A
2:52 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

RX1050883 Accular I have been using the brand name eye drops for many years and just recently a week ago we pick them up and they charged me 256.79 when they should have only been $60. The Pharmacy technician said I had to call the doctor to get them to approved for use when they were already approved for several years. We paid it because I had to have...

Read full review of CVS
ComplaintsBoard
M
3:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

apr 20, 2020 approx 0015 hrs at 240 Main Street Nashua, NH. Going past the registers, a customer (woman) stood at the distance tape to ring out waiting for a cashier at the 3 vacant registers. I became involved as a customer called out "hello" and not knowing if I may be spoken to. The customer rang the bell not loud enough as I barely heard it about a...

Read full review of CVS
ComplaintsBoard
E
8:45 pm EDT

CVS Pharmacy

I received a text message from the CVS pharmacy on K street in Sacramento telling me 2 prescriptions, One starting with the Letter S and one starting with the letter J were ready and to type The letter Y if I wanted them. I normally received the prescription singulair From the pharmacy so I typed the letter Y. When they delivered the package it contained a Spiriva Inhaler. I have not Used CVS to repeal this inhaler for over a year.
I drove to the pharmacy to return the inhaler and they told me that they were not allowed to take any returns during the Corona virus. The Box was still sealed and inside I know from past that the inhaler is in a sealed for foil packet also.
I think the pharmacy should return my money and the insurance company money

Read full review of CVS
Hide full review
ComplaintsBoard
B
6:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was very disappointed with the poor service of the Pharmacy manager (Hagop) at the CVS in Moorpark (not the one in Target). The moment I handed him the prescription the first thing he said was "this is for the CVS in target why did you bring it here." I told him I went to the Target one and they were out and checked online and said you had it so they sent...

Read full review of CVS
ComplaintsBoard
I
9:34 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The attendant was not wearing protective gloves. When inquired about this she responded she is suppose to be be wearing and changing her gloves with each transaction.. I inquired so why aren't you wearing gloves? She matter if factly said we'll I don't know.. I said it isn't safe or fair and who knows how sick the people are that are pulling up or what...

Read full review of CVS
ComplaintsBoard
L
6:27 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had a third surgery this morning. My doctor called in a prescription to my CVS located at 28740 South Dixie Highway Homestead Fl 33033 - telephone number [protected]. My doctor ordered a prescription immediately this morning after my surgery for Percocet for pain. A common pain medication. When we went to pick it up with an antibiotic and we were told...

Read full review of CVS
ComplaintsBoard
W
2:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS purchase of a prepaid card

Incident report #HS-767707: Purchase of a Prepaid American Express card.

Upon purchase of the card, My wife added $200.00 dollars. When we tried to use the card, the $200.00 was not on the card. On my receipt is shows the card number ending in: 4413 was used to receive the money, while my card ends in 7312. It looks as if the Clerk used another card to using card #4413 to take my $200.00.

I submitted an Incident Report over the phone on March 13, 2020, with a follow-up call on March 30, 2020.

I fell that my complaint is valid and I am requesting a full report made of this incident and I am also requesting a full restitution to me of my @200.00.

Thank you in advance for your prompt reply.

Read full review of CVS
Hide full review
ComplaintsBoard
C
11:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS robo calls from pharmacy

I am Consuelo Kinnison. My phone # is [protected]. Every day for the last couple of months I get a robo call from [protected] that says it is CVS pharmacy and that they have a prescription for me ready to be picked up. I logged into my CVS account and turned ALL notifications OFF. Robo still calls. I live in San Antonio TX. This sounds just like robo that calls when I really do have a prescription. I dont think this is BS, I think your robo is STUCK. Hope you can fix it.

Read full review of CVS
Hide full review
ComplaintsBoard
P
2:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS Rude message

Following is a message I received. I used a screening app and this was the message I received. Additionally, I have never heard of the person named in this message and don't use this service so it was even a wrong number. I have tried emailing and private messaging and have received no response. This was rude and disgusting. I want an apology from the person who sent it.

Read full review of CVS
View 0 more photos
Hide full review
ComplaintsBoard
R
6:01 pm EDT

CVS Prescription nexium

My husband wasn't feeling good and received a number of prescriptions via a telehealth session. Since we are in the middle of a pandemic and he wasn't feeling good, my daughter went to pick them up. She was charged $331 for a common heartburn pill. Granted this may be the appropriate amount but it's an ridiculous amount of money to spend on something that can easily be bought over the counter. Being that this is in a pandemic andultiple people are out of work cvs is charging $331 for heartburn pills without even a thought about informing a young girl that she may want to check first! Without saying hey these are cheaper over the counter. When my husband called cvs, they refused to do anything. No refund, no offer of any coupon nothing. Middle of a pandemic and cvs does not care. Does nothing for their customers!

Read full review of CVS
Hide full review
ComplaintsBoard
Y
2:23 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On April 2nd 2020 12:14 pm I went to CVS, I'm disabled so I had to take a cab because that CVS is not close to my home. When I got there, I had to wait on a line outside the store. I waited for about 15 minutes and when it was my turn to enter the store, a woman came to the store and said that they are closed for the day. her reason was the computer i...

Read full review of CVS
ComplaintsBoard
A
10:28 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I live in a small town, Jefferson City, TN. . I have been a customer of CVS in JC for about 25 years without a single issue. Recently CVS hired a new pharmacist, a young girl educated from South COllege. I am a senior and she as been very disrespectful. I recently needed my refill on my nerve medicine and she made me come back a day after my 30 day supply...

Read full review of CVS
ComplaintsBoard
G
8:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS will not deliver

I am 79 years of age. I called in my prescript, but they did not call me when it was ready although it was programed to call me. I need my heart and anti-anxiety medication, but they said that they cannot deliver it, and I would have to come in or come to the drive up, use their pen and clipboard to sign for it.
They offer delivery but in truth that is not the truth.

I say fowl, and they need to not advertise free delivery.

p.s. I have no one to pick it up for me as all of my neighbors or also over 75, and my children both live hours away in another state.

Read full review of CVS
Hide full review
ComplaintsBoard
D
7:15 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I've used cvs for over 2 years. Never had problems until last 4 months. Swedish uses the thumb print prescriptions that go straight to the pharmacy. In January my doctor sent in 2 prescriptions. One for January pain medication and one for them to hold until February. In February they said they didn't receive it. So I had to have the doctor redo it. But I...

Read full review of CVS
ComplaintsBoard
R
10:54 am EDT

CVS sharing of scanner

Covid-19 procedures at CVS in Aurora IL are as follows. Customers are located 4 feet away from employees behind counter. Customers are expedited to share a scanner to scan all items for purchase. NO Gloves NO hand sanitizers available to customers. DO YOU KNOW HOW MANY GERMS ARE ON THAT SCANNER. I FELT DIRTY AFTER MY VISIT. The sanitizing wipes for carts were even out. Had to go to gas station next door to wash my hands.

Read full review of CVS
Hide full review
ComplaintsBoard
E
6:56 pm EDT

CVS being billed for medications delivered late and unable to use

On February 10, 2020 I had an angiogram which verified blocked stents requiring open heart surgery as soon as possible on 2/27/20.
Because of my anemia our doctor ordered Epo/Procrit on 2/13/20 at 2:02 pm to my local pharmacy which they confirmed receiving but denied it in our conversations and said they sent the order 5 days later which meant I would not receive the needed injections until 2/21/20. I required eleven (11) injections but could only use seven of the eleven sent. This in effect endangered my life which required additional measures during surgery to save my life.
I received a bill for my portion which totaled $1, 878.56. I feel the original amount is totally out of line to begin with but even more to have to pay for injections I could not use due to the delay caused by our local pharmacy.
Until I provided the documentation that indeed CVS had received the order on 2/13/20 they stuck to their story of 5 days later.
I feel it is unfair to charge me for the injections not used due to CVS's delay and the threat to my life.
Please respond via email or Phone.
Respectfully submitted,
Elmo Samuel Lovato
[protected]
[protected]@yahoo.com

Read full review of CVS
Hide full review
ComplaintsBoard
D
1:37 pm EDT

CVS technician hung up on me

I called in because my grandmothers doctor prescribed Albuterol. When I went to pick it up they told me that Medicare Part B gave them a denial for a diagnosis code. I asked them to Bill the claim non-asssigned and they said I need to contact Medicare. I paid for the prescription and went home and called Medicare which I am an authorized care taker and have full access to her information. Medicare Part B told me that there is no way the claim was denied that quickly that the claim needed to be submitted as a non-assignment. When I called back to the Pharmacy the tech was rund and hung up on me after telling me that your system didn't have the ability to bill Medicare Part B as a non-assignment. CVS 515 S State HWY 49, Jackson, CA 95642

Read full review of CVS
Hide full review
ComplaintsBoard
K
9:11 pm EDT

CVS Ashame of CVS 150% markup

Shame on you CVS for selling Blue Bell Ice Cream for $9.29 per gallon. I WILL NOT SHOP AT CVS ANYMORE! And I will tell as many people about your taking an advantage of people during the Coronavirus.

Read full review of CVS
Hide full review

CVS Reviews 0

Looks like CVS has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent CVS, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About CVS

Screenshot CVS
CVS, also known as CVS Health, is a leading healthcare company in the United States. The company operates a chain of retail pharmacies, providing a wide range of prescription drugs, over-the-counter medications, health and wellness products, and other healthcare services. With over 9,900 retail locations across the country, CVS is one of the largest pharmacy chains in the US.

In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.

CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.

Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Overview of CVS complaint handling

CVS reviews first appeared on Complaints Board on Nov 1, 2006. The latest review CVS Pharmacy - wrong prescription filled was posted on Sep 17, 2024. The latest complaint CA lottery daily 3-did not receive "cashed" winnings. was resolved on Nov 29, 2023. CVS has an average consumer rating of 1 stars from 3361 reviews. CVS has resolved 283 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.5
2504 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. CVS Contacts

  2. CVS phone numbers
    +1 (401) 770-9237
    +1 (401) 770-9237
    Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone number
    Corporate Communications
    +1 (401) 770-9811
    +1 (401) 770-9811
    Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number
    Corporate Communications
    +1 (401) 652-0893
    +1 (401) 652-0893
    Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
    +1 (800) 746-7287
    +1 (800) 746-7287
    Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number
    CVS/pharmacy Customer Services
    +1 (888) 607-4287
    +1 (888) 607-4287
    Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number
    Customer Care for CVS.com
    +1 (866) 389-2727
    +1 (866) 389-2727
    Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number
    MinuteClinic assistance
    +1 (800) 742-7827
    +1 (800) 742-7827
    Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone number
    Prescription refill for in-store pickup
    More phone numbers
  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 26, 2024
CVS Category
CVS is ranked 2 among 61 companies in the Drug Store category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.