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CVS Complaints 3333

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R
11:31 am EDT
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Line usually has 30 minute wait. Only 1 cashier at desk. Scripts never filled per automated system. I'm really sick of coming to CVS period!! And unfortunately there is not another store that is close to my home. The staff has turned over and they have better attitude. So I'm sure it's CVS processes that are causing delays and miscommunication. Please fix it

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J
11:06 am EDT

CVS Rude pharmacist behavior

The pharmacist on duty at the CVS pharmacy on 3/21/2020 at the 9the St and 43 Rd Vero Beach Florida location was very rude to my wife a stage four cancer patient. She waited at the counter first in lin for twenty minutes before they opened the pharmacy and when they did she said she wanted to ask a question about her prescription..He told her that she was in the wrong line and told her to go to the consultation line because he needed to take care of customers picking up prescriptions.. The question she wanted to ask was if the doctor called in her prescription (chantix) and if it was for the second month and not the beginning month..He was totally rude and should have realized she was a cancer patient because she didn't have any Hair!
She then talked to an employee that worked there and they said that he was rude to people that worked there..If I was with her I would have not been so courteous to him.. Someone needs to address his behavior or have him go through behavioral training.

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1:54 pm EDT
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I came through drive through at CVS Cleveland Hwy, Dalton, GA to pick up daughter's Cystic Fibrosis medicine. I also asked if I could get my Zyrtec D in the car line rather than come in to reduce exposure of the Covid-19 that has been positively tested in our community (Hamilton Medical Center, Dalton, GA as of 3/17/2020). They said I had to come in. I...

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M
3:28 pm EDT

CVS Pharmacy policy on controlled medicine

Dear Sirs, My name is Martin G. Vasak, CVS/Caremark card # [protected]. I am writing in regard to your policy on Controlled Medicine. I am 64yrs.old and suffer from chronic pain. I was a customer of Walgreens for many yrs. I recently switched because of their constant bumbling of my pain meds. I understand there are regulations in place to ensure abuse can't happen, but when the Dr. says the drug should be dispensed on a date, it should be ready on that date. If it is out of stock, an order should be put in to have it available on the 14th.It seems when "That" date arrives, then they look and see that the drug is not in stock and I have to wait a few more days, while I am in a lot of pain, pushing back the next pick up date to the 16th. My pain does not stop for those days when the pharmacist realizes the med. is not in stock. I see my Dr. on the 11th, prescription is sent in on the 11th, but isn't due until the 14th. The 14th comes around, CVS tells me "We don't have Med. in stock, it will be in on Monday the 16th. WHY!. They have had the prescription since the 11th? It should be entered in the computer system in a "Que". The computer should tell Pharmacist, "Out of stock, reorder" on the 11TH, so the med is ready for me, a chronic pain sufferer on time, on the 14th. This seems like such an easy "Fix" why isn't it done this way. Walgreens is a lot closer. I explained my issue to a lady at CVS on March 11th, she told me to call on the 14th, I did & I'm told, "Not in stock". After telling the man at CVS my situation of chronic pain and I can't wait until the 16th, he offered what they had in stock, 9 pills that I can pick up today, the 14th. I asked him, "When I pick up the balance on Monday, my day of pick up will be today, the 14th, not Monday the 16th, because next month I do not want to go with out my pain meds 2 extra days to the 16th?" He said he can't know what will happen next month. I await your reply. Sincerely, Martin G. Vasak [protected]

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7:44 pm EDT
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CVS Cashier/Manager

3/12/20...at 5 pm today as I waited in line with 5 other customers, the cashier held the line up for a customer to go to her car to get her credit card. A customer behind me said, go to the next customer...we were told the cashier could not cancel the sale and take the next customer. The customers in line were then informed that "it would take long, we were all unreasonable", when the customer returned we had to listen to her inform the customer( which appeared to be a friend) that we were all impatient, and listen to them put down the rest of the line. I was next in line, and I let her know -- after my sale was put through, that she was unprofessional. The people in line were told, too bad, she was the manager at that time and we could go somewhere else for our business. She was insulting and didn't seem to care that her customer service was in question. Don't like it, go somewhere else was her attitude! Personally, I think she should be fired, but I know nothing will be done. While I will continue to get my meds from CVS, as that is where my insurance plan covers me, I will go through the drive through. I have no desire to go into this CVS again...and my grand daughter works there, however, I was treated so badly, I'm done. AS were others in the line that waited for service. Even though this is a new CVS store, there is never enough help, and one always has to seek out a cashier, seems there is never anyone around. While we all put up with it, this for me, was the last straw! No customer service, no respect for customers, and little brats that are given the title of manager. I think you should check out the people you hire, they have bad attitudes!

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3:51 pm EDT
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On Friday 3/6/2020, I visited your Mansfield, Texas location, Store # 10576 to pick up prescription refills for both myself and my husband. When speaking to the Technician Ahmed, I informed him that we had new insurance, and that I needed the prescriptions processed through the new updated insurance. I presented our new insurance card to him. Ahmed preceded...

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11:38 am EDT

CVS failure of the cashier to use my $10 reward bucks

On 2/29 I went to the CVS store # 4290 to purchase several things that were on sale so the 30% off did not apply but I was not asked if I wanted to redeem my 10$ reward bucks. I am disabled with dystonia which makes my head shake like Parkinson's and the cashier kept giving me negative looks and appeared more attention to my disability than doing what he should have which was to ask if I wanted to use my rewards bucks. I have the receipt and coupon if you would like me to send it in. I do not know how to take a picture of it to attach.

By the way, I tried 4x to call customer service and each time I was transferred by the robo phone and the call was dropped. Clean up your service.

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Update by dkayelong
Mar 10, 2020 11:27 am EDT

On 2/29 I went to a cvs to use a coupon and to use the $10 extra bucks rewards. The items I bought were on sale so the 30% off coupon did not work but the male cashier did not offer to use the $10 off reward. I have the coupon and my receipt to send in. By the way, I tried to call the customer support line but that was useless as well. Got transferred but then was disconnected!

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B
8:56 am EDT

CVS KETO promotion

The companies you promote are a scam. STOP THIS IMMEDIATELY.

KETO BLAZE. They suck you into paying only $5 shipping thru a CVS promo then send you 2 bottles, one you never ordered. Then bill you 2 shipping charges and bill you $8& & $84 for them the week you receive them. When I called to return them unused, I had to pay another $12.20 in UPS charges. Once they received the tracking number they only refunded me $84 and not the $88 or any of the bogus shipping charges. So I am out $88, $22 in shipping cost and no products. It's a SCAM and CVS should stop promoting this immediately.

I am Contacting the executive office of CVS and advise the BBB and every review venue I can about this travesty. How dare CVS be involved with a scam like this.

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11:23 am EST
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Spend quite a bit of money on prescriptions at CVS. A review of my husband and my prescriptions will validate this statement. I provided this complaint on 2/21/2020 on CVS pharmacy website but received no response. Website said I would receive response in 5-7 business days. Today is 3/6/2020 and I have heard nothing from the district manager or anyone from...

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9:15 am EST

CVS charged for wrong prescription

I called in 3 perscription to your store at 7208 fm78 in san antonio tx phone [protected]. My daughter who picked them up came home to see that i recieved one i did not order costing $30.00 when i called to exsplain they told me they could not take them back since they left the store ok understood mistake made by you not me. So my question is why cant you refund to me the $30.00 . I am solely on social security and think it would be a good gesture to do so. I Spend alot of money between myself and medicare a year, but will change to walgreens if you care less. In buisness its customer allways rite. My name is greg meisner birthdate 10/01/1952 you can check to see the money spent. I would at least like to know that this complaint has been recieved. Thank you

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7:39 pm EST
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On Wed. March 4, 2020 I went to CVS Woodstock NY pharmacy to pick up two prescriptions that my doctor had just called in because I was sick with fever, cough, sore throat etc. I was anxious to pick them up and get home to bed. Also, because they were the symptoms of Coronavirus (which my doctor didn't have a test for) I was anxious to not linger in a CVS...

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6:23 pm EST
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Ive been a customer here for 10 years but in the last few months the customer service had become horrible. To begin with they don't answer their phones I've been on hold three times today for 15 minuted at which time they just hang up. I know they because I've watched the grumpy rude woman at the counter just clear multiple calls by hanging up. They have...

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10:50 pm EST
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02/18- I called a few days prior for the CVS to transfer a prescription from the Walgreens where I am from to the CVS down here in Bloomington, Indiana. After it finally got transferred down to CVS, I went throught the drive thru to pick up the prescription. I had to pay 25 dollars for my birth control when I have been on the same pill for an entire year...

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10:48 pm EST
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Dear Sirs, Upon a recent trip to your 24 hour store in Holiday, Fl, after gathering the items to purchase, I was immediately unwelcomed by one of your employees whose stare at me could have knocked down a building. To avoid this individual, I waited for the other c!erk (who actually was your night manager). Having sensed my uneasiness in dealing with the...

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12:16 pm EST
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When I walked into CVS location on 1000 Market Street. I quietly approached near the counter. I asked male clerk (white) who seemed to be in a rush regarding making money order. As he was rushing toward the back, he said "We will help you up there"(meaning the counter). I understood that the shift may be changing that the clerk was in rush. There also wa...

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11:41 am EST
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Store phone # [protected] I'm a pharmacist at a long term care pharmacy where we provide bubble packs and sync up all medications for patients to help with adherence. I tried calling this CVS several times yesterday to reverse a claim that they had ready for 1 of our patients so we could fill it but after 3 phones calls totaling over an hour they never...

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4:47 pm EST
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On Tuesday, 3/3/2020, I went to CVS on 1916 Williamsbridge Road, Bronx, NY and the circular sale started on Sun. 3/1/2020. Four or five items advertised were not on the shelves. Also, on Mon. 3/2/2020 I received a 30% off coupon which expired on March 1, 2020. I know this is not the fault of the CVS store, but on the part of the Post Office. I don't know...

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1:36 pm EST

CVS Delivery of injectable medication

CVS Specialty Pharmacy's Service STINKS!

I am supposed to receive a self-injectable shot of Stelara once every eight weeks. I've done so through CVS three times. In all but one case, CVS SCREWED THIS UP so I had to take the shot as much as a week late!

They told me I would receive the shot on Feb. 28th, but IT NEVER ARRIVED. I called, and ONCE AGAIN was told there was some problem with the insurance approval - so why did they say it would definitely come on that date? The same thing happened once before! They had plenty of time to correct this, knowing exactly when I had to receive the shot.

They couldn't even tell me which insurance (Medicare or my secondary insurance) did not approve it yet. I had to call my doctor so he could expedite this. Meanwhile, I AM WITHOUT MY NECESSARY MEDICATION!

FOLLOWUP: My doctor told me he gets many complaints about CVS, but he has no control over the pharmacy - they are chosen by the insurance company, and CVS Specialty pharmacy has acquired a monopoly. No wonder an incompetent, greedy corpseration like this is a big-money Trump supporter! BOYCOTT CVS!

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Cindy Moon
US
Sep 08, 2020 5:09 pm EDT

I have only had CVS Specialty Pharmacy since 07/01/2020 and they have already run me out of my medication twice. Additionally, when you call, you get transferred around to 4-5 different people every time. They all tell you that they are going to put you on hold so they can update the next person with your information and reason for calling. Then they transfer you and you have to give all your information and reason for calling to the next person anyway. AND THEY HAVE TERRIBLE REPEATING HOLD MUSIC!
I thought Express Scripts was bad, compared to CVS they were great! The initial transfer of my RX from my old insurance to CVS Specialty Pharmacy was a nightmare. There is not enough room here to explain all the hassle that was.

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CykoCy
US
Mar 07, 2020 7:52 am EST

Trumps fault? You hateful people on the left lose all credibility. Stay on topic and leave your hateful, ignorant personality at the door. And, no, that goo on your fingers is because of your choice in using one-ply toilet paper, not Trumps doing. Formulation or specialty pharmacies are aplenty. Just request your insurance to assign you a new one. They will...if you keep your politics out of the conversation.

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11:43 am EST
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I am sending this feedback regarding to an experience last Saturday, Feb. 29, 2020. I walked to CVS store #8864 on Atlantic Blvd Long Beach to pick up my prescription and bought a couple of paper towels. Pharmacy doesn't have a plastic bag for me so she asked me to ask the front counter cashier. Marco, the cashier, said I have to pay for it so I asked if he...

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6:04 pm EST

CVS extra bucks and carepass rewards

most of the time when i shop cvs in bedford, pa they never have the coffee listed in the sale flyers. why not?

today, march 1, 2020 i stopped in to cvs because i have $5.00 xtra bucks and a $10.00 carepass reward.

to my great liking coffee was available, laundry detergent was available, and deodorant was available. i was so happy.

got to the register i had a newspaper coupon for $1.00 off the coffee, and wanted to use by xtra bucks and carepass. to my dismay, the system was down therefore, if left everything sit and left empty handed.

now, my xtrabuck expires of $5.00 is probably gonna expire before i get back in to bedford cvs.

please extend my expiration notice so i don't lose it.

i spend alot of money at cvs to be inconvenienced by all of this.

let me add that it was not the associates fault nor the managers fault. they were both apologetic and kind to me.

thank you for listening.

carol a. shaffer
397 main st.
mann's choice, pa 15550
[protected]@embarqmail.com
[protected]

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About CVS

Screenshot CVS
CVS, also known as CVS Health, is a leading healthcare company in the United States. The company operates a chain of retail pharmacies, providing a wide range of prescription drugs, over-the-counter medications, health and wellness products, and other healthcare services. With over 9,900 retail locations across the country, CVS is one of the largest pharmacy chains in the US.

In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.

CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.

Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Overview of CVS complaint handling

CVS reviews first appeared on Complaints Board on Nov 1, 2006. The latest review CVS Pharmacy - wrong prescription filled was posted on Sep 17, 2024. The latest complaint CA lottery daily 3-did not receive "cashed" winnings. was resolved on Nov 29, 2023. CVS has an average consumer rating of 1 stars from 3361 reviews. CVS has resolved 283 complaints.
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  1. CVS Contacts

  2. CVS phone numbers
    +1 (401) 770-9237
    +1 (401) 770-9237
    Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone number
    Corporate Communications
    +1 (401) 770-9811
    +1 (401) 770-9811
    Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number
    Corporate Communications
    +1 (401) 652-0893
    +1 (401) 652-0893
    Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
    +1 (800) 746-7287
    +1 (800) 746-7287
    Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number
    CVS/pharmacy Customer Services
    +1 (888) 607-4287
    +1 (888) 607-4287
    Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number
    Customer Care for CVS.com
    +1 (866) 389-2727
    +1 (866) 389-2727
    Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number
    MinuteClinic assistance
    +1 (800) 742-7827
    +1 (800) 742-7827
    Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone number
    Prescription refill for in-store pickup
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  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 26, 2024
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CVS is ranked 2 among 61 companies in the Drug Store category

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