CVS’s earns a 1.3-star rating from 3361 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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Services
I called this pharmacy to check prescription status 3 different times at different times of the day. They refuse to pick up the phone and the automated system doesn't work not to mention the online service blocks you. This is terrible service especially when it comes to people's health. This is not like you're calling a food delivery service. On the phone...
CVS survey, pick a free thank you gift.
I took the survey as requested and chose the La Pur "free" gift; all I had to pay was $5 shipping. I looked up La Pur and saw that there were complaints against them but didn't think they would apply to my situation. HA! Today we received a test from our credit card company asking if we charged $59.84 to Beautiful Healthy Complete. We replied "no" so they cancelled our card Not at home at the time, we called the credit company when we got home which in turn called the company in question so we were on a three party call. The person from Beautiful Healthy Complete said I had made a purchase in January and as part of my agreement with the company, I would be billed monthly for new product as stated in fine print on the receipt would happen, if I did not cancel within two weeks after receiving the product. I told them I had never heard of the company whereupon she read to me the description of what was sent to me--two La Pur products. In actuality, I believe the description on the internet of what I was supposed to receive was a small jar of facial creme; instead, I was sent the facial cream and an eye cream which I thought odd at first but then surmised it was probably an advertising technique to get you to like both products. Apparently, I was wrong. The beauty co. Insisted I was made aware of the "agreement" I made with them even though it was written in fine print and I may have missed reading it. ARE YOU KIDDING ME?! I unequivocally and loudly told this person I did not agree to this, I was not paying for any product, and do not SEND any product. By their admission that "I may have missed reading the fine print" I told them the Better Business Bureau would be hearing from me. Why would you continue to engage with these businesses? Why would you risk the relationship you have with your customers? I asked the credit card company if they have received many complaints about this company, and I was told, "Yes. Many" Now I have to deal with no credit card for at least a week and I am really REALLY ticked off. I would like to know how you are going to handle this situation regarding the surveys and the scams incurred tarnishing the name of CVS and angering your clientele. Thank you.
cashier, always on her personal phone
good afternoon.
I visit your store at least three times a week. and during that time I may purchase items that I need for the office which is next to the cvs, my office is HR Block . the young lady who is mostly at the register was on her personal phone again, talking to someone about getting in trouble and having to go to court, I really don't want to hear her personal conversations or do I care, this is not the first time, it is every time, this time I just stood there and looked at her, she said I am ready I still just look at her, she then told the person on the phone hold on, then she said I am sorry, ok after she checked me out she went back to her conversation, really, so you guys pay her to talk to her friends on her phone all day. so if this is the case, can I have this job. can you please train better or discuss this with her, maybe she don't care of you guys don't. or do we need to start filming these kind of actions.
Manager belligerent and unhelpful
I bought three items using a CVS 30% off coupon. Two of the items were the CVS brand (Musinex) tablets at $17 and CVS brand cough drops (like Halls) at $3. They only gave me 30% off the drops because of some unposted rule about only getting 30% off the second item. When I returned the whole thing (intending not to get the cough drops) they wouldn't give me the coupon back, told me to leave the store and called the cops. TERRIBLE customer service. I'd be surprised to ever shop there again, and it's been my regular pharmacy for over 10 years.
Pharmacy
My son's pediatrician's office has called every day since Friday of last week (that is 4 days!) to get a prior authorization form from CVS and only today did they get a response that they'd be sending it over to the office. THIS IS COMPLETELY UNNACCEPTABLE! The Pediatrician has still not received it. I've called to speak to the pharmacy and have been put...
Read full review of CVSPharmacy
I am submitting complain about a terrible experience in this CVS-Germatown#5460. I am community Health worker from CCI Health and Wellness services and I called the pharmacy to found out about a medication that Patient Amparo Calderon did not received. Order was sent from out clinic on 02/20/2020 for medication Singulair. I spoke with pharmacy manager Lena...
Read full review of CVSSpecialty medication
Have been having problems receiving my specialty medication from CVS after switching to this store. The store also does not keep correct information on when I have picked up my orders in the past, calling and texting me for orders that I had already picked up causing me to waste a trip to the pharmacy for nothing. My current situation is as follows.. I...
Prescriptions
They interfere with my doctors prescriptions. I called corporate to complain a month ago and felt discriminated against. Never got a call back but I did get the pharmacist on video loud talking me across 2 counters telling me I had no right to call corporate.. I've had 2 back surgeries & most of my L5 removed and what little disc is left is torn. They cause...
Read full review of CVSCustomer Service
On Feb. 23, 2020 I went to the CVS in Palm Bay and came upon the same machine still out of order. It had been 3 weeks since my last call regarding coupons I could not get. I purchased my products and then received all of the coupons. I should not have to make a purchase in order to receive coupons. I might have purchased more items if I had received the...
Rude cashier
February 22, 2020 at 11:44 AM Cashier named Kerri Ann. I have only been into a CVS a few times. I was on my wat to the hospital to see a very sick family memeber and decided to go to CVS to pick her up a few thigs. I seen the reduced Valentine candy so I picked up a few bags. While I was at the checkout I asked her if I could get a price. She said "that...
Read full review of CVSGold Emblem Pistachios
I purchased these pistachios from cvs. My daughter was eating them and came across a worm. Gross! Hopefully cvs will resolve this issue I had with this product. I stopped shopping at CVS for probably about 6 months. Just recently started again. My first visit back and finding a worm in a bag of pistachios. Definitely won't be buying this brand anymore!
Harassment, unethical behaviour
This Saturday morning at approximately 7:59am, I went into the CVS Pharmacy located at Dupont Circle Washington, DC to obtain change from a twenty dollar bill. I was minding my own business purchasing two packs of Reese peanut butter cups when a sales associate walks up to me and says " you got a lot stuff in your pockets don't you" ? I tried to show that...
Read full review of CVSPharmacy
There is a major issue going in with the pharmacy at this location that has been going on for months. It is taking multiple days and even weeks in some cases to fill prescriptions that people need much more quickly. I had a prescription called in on a Friday morning, called to check on it and it was still "processing" on Monday afternoon. I went in to the...
Read full review of CVSEmployees and service
My prescriptions are never ready on time. There aren't enough employees. No one answers the phone. EVER. Unfortunately my mom's prescription plan is only CVS. She gets 12 prescriptions a month. Next year we are changing prescription plans. Your pharmacy is awful!!! I get an email to call the manager but no one answers the phone. Why are my prescriptions never ready when I get a text that says they are ready?????!!!
Read full review of CVSPharmacy
Pharmacy NEVER filled my prescription or communicated with minute clinic doctor. Every refill was an issue. The manager was rude, impolite, and unprofessional. She refused to let me finish speaking and did not talk with the doctor on-site to confirm information. Today, I was refused to be helped after the doctor requested prescriptions for me. The pharmacy...
Read full review of CVSnight manager employee
My husband and I went into greenbrae ca store early morning Wednesday February 19th to pick up a few items we needed for a trip out of town later that same day. When we entered the store the alarm immediately went off for whatever reason. We stopped to make sure that the manager (Robert) standing only feet away at a register could clearly see we had nothing...
Read full review of CVSSilver script care card
For about six months I've been complaining about my Silver script card. The Flyers I get in the mail for 30% off or 20% off are not usable so every time I call and think it's resolved, it's not resolved! The flyer must not have the correct number on it because it's always declined after shopping for 20 minutes I spend 20 to 30 minutes in line wondering why...
Read full review of CVSprescriptions
I have only been to this pharmacy a couple times. My wife's company has their script service hooked up with them. I had JUST had oral surgery and had a script of narcotic & antibiotic to fill. Was told by the pharmacist it was LAW that I had to fill both (I didn't want to fill the antibiotic). When I pressed that less than a month before I had another...
Read full review of CVSextremely poor service from the pharmacy department
I live at 11200 Jefferson Trace Blvd Louisville KY and am vacationing in FT Myers Beach for 3 months. Recently I needed to visit a dermatolgist in FT Myers for dermatits on my nose and checks. I visited Advanced Dermatolgy on Friday February 14th at 8:30 am and the Doctor prescribed Triamcinolone 0.1% cream and the prescription was called in to CVS at...
Read full review of CVSdeeming / embarrassed / humiliating experience
I awaken to hurry to get a birthday cards and a token for my partner. It was around 4:45am. I entered the store and was approached by the cashier (Scott/white male) he reached for my hand CVS basket and stated. "You steal —you can not come in here. ". He stood in front of me blocking the entrance to the store. I was taken back. A customer was standing at...
Read full review of CVSCVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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