CVS’s earns a 1.3-star rating from 3362 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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pharmacy
I am a regular customer at this pharmacy. I am enrolled in the automatic refill program. My prescriptions ran out yesterday. I reordered them and asked they be ready at 3pm. I waited until 4pm to pick them up only to be told to come back in an hour. I waited until this !morning to go back. The technician proceeded to tell me there was a 2week backlog. I...
Read full review of CVSimpossible to contact
1. This store is not on the CVS website. 2. Any call to CVS takes you into an interminable voice mail hell. So I tried their www. 3. From the website I got the telephone number of another close by store. 4. Then you go thru their voice mail hell to reach a human who cannot identify another CVS only about 1 mile down the road, and has seen it on her way to...
Read full review of CVSmy card
I left my discount card at cvs one day and never got it back. I have tried 5 times to order a new one with no luck at all. Most of the time the coupon machine is out of order so I receive no coupons ahead of my purchases. That is why I shop there because I spend a lot and like the savings I use to get with my card. Why is it so difficult getting another...
Read full review of CVSjazzy the cashier
CVS Natick RTE 135 store Saturday 2/8/2020 Cashier Jazzy Challenging me on white coupon staring it didn't meet the requirements $3/12 shampoo Jon Re mngr came to help and offered to give coupon back Cashier cont to challenge me stating I didn't meet the requirements stating she coupons too and knows the Then cont to inform manager as he was ringing me up...
Read full review of CVSMistreatment from the employee in the foot brace/cast ridiculous
Hello I only always go into this CVS for my medication ONLY. Sometimes for the 99 cent jewelry. Yesterday February 9, 2020 me and my son were in the store in order to get Laundry detergent, fabulosa which was way too expensive by the way. I purchased twenty one pieces of jewelry. The woman in the leg brace followed me and my son to this isle so I asked her...
Read full review of CVSpharmacy
I put 3 prescription in on Friday February 7th at 5:00am and came to put them up on Friday afternoon at 4:00 pm and they said it would be 15 min. I informed the clerk I would pick up early Saturday morning. I called and no one ever answers the phone. I went there at 6:00 am and they still not ready. I informed the clerk I must have them before surgery...
Read full review of CVSrefills never filled on time.
How am supposed to live when I can't get my medication when it's time to be refilled? It's ridiculous to have to wait a week on a medication that is helping keep you living. It is so rediculos. It's a wonder CVS. Doesn't have many lawsuits for family members dying because of piss poor service. This store will probably be a Arby's soon. I bet they will do...
Read full review of CVSclosing pharmacy early
I went to pick up meds at my CVS. the lady said they closed at 8pm I was there at 755pm, she stated they closed 5 minutes early. are they allowed to do that? short blonde hair, wears glasses.
Read full review of CVSdrive thru pharmacy
I have spent more time recently at the drive thru for these 2 stores. I pick up prescriptions for both my parents and I must say the last 6 months I have noticed that there is always a delay in getting prescriptions filled to do pharmacy being backed up. Can someone really look into this? The one pharmacist at the Richmond Heights, Ohio store told me he wa...
Read full review of CVSpharmacy staff, services, attitude and reputation
I have lived in Crosby for 30 years. I am not sure how often your marketing department or customer satisfaction personnel check social media for reviews. This Pharmacy staff is absolutely horrible. No concern for customers at all and this is over & over & over. They don't care if they are out of medication, they don't care how long you wait for medication...
Read full review of CVSdoctor denied right to have prescriptions filled by patients
Dr denied right to write and have prescriptions filled with no legal basis. Dr. Has valid license in state of Florida to practice medicine. Dr is in process of adjudication of federal charges but until resolution no legal basis to deny his right to write prescription. Federal investigation in year 4. CVS has no legal basis to deny filling prescriptions but...
Read full review of CVSI call in to refill my son me
I call in to refill my sons med to the CVS Address: 35799 US Highway 27, Haines City, FL 33844 at 2.25 pm Phone: (863) 422-4969 Veronica took the call I dont know what customer service training she has cause she was extremely true with me on the phone when I was trying to make sure that my kids med were there for refill may be she needs extra training.. I...
Read full review of CVSpharmacy
I had called in a new prescription before the expiration date, as I usually do, a few days ahead. I hadn't made it to the pharmacy immediately, but received a text today to pick up my prescription. When I arrived, they pulled my prescription out of the bin, rang it up on the register, then told me it expired and that I couldn't have it. They made me leave...
Read full review of CVSanti-rejection drugs kidney transplant
In January I tried to switch from Walgreens to CVS
per my insurance company suggestion
I had my first kidney transplant in June of 2005 and I have never once paid a deductible or paid a monthly fee for these two drugs
In January the CVS pharmacists insisted I must pay a deductible which I tried to tell her and she could not get it to work. (I truly think she did not believe me)
She made little effort to correct the situation
I paid the "deductible". So when I ordered refills, she billed me again. After waiting on hold for 28 minutes, she tried again to get my cost to zero.
No luck. She said she would call Medicare on Monday but I needed to call and remind her. I then said and wait on hold for 30 minutes. She said you have the option of going back to Walgreens.
Obviously I have gone back to Walgreens
slow window service and mean spirited pharmacist
After sitting at the window for over 40 mins. The pharmacist with wet hair, 6" nails, and a mean spirited attitude came over and said that we could not take pictures it was against HIPPA. I was trying to get a signal on my iPad. I don't take pics with my iPad I use my phone. I wasn't picking up a prescription, I was taking a friend of mine to pick up his. I...
Read full review of CVSPharmacy bad service
Bad customer service I received today. Pharmacy took my prescription only at the register and refused to take my other item, made me join a line again at the front after i had been in a line already for the pharmacy. Very upsetting. Transaction details: 241 West 57th St. New York, NY 10019 Store phone: (212) 247-5848 Helped by: AKILLAH Store #10298 | Register #13 Cashier #1285309 | Transaction #2707 [protected]
Read full review of CVS and 1 commentPharmacy happy valley and lake pleasant
I have been using the cvs on lake pleasant and happly valley store 8952 for many years. Abby has been so helpful for so many years...however, I went in today to pick up and she was speaking badly about one of the other girls right in front of me. As helpful as she has always been I was so upset to see this other young lady working so hard and listeing to the inappropriate comments coming from Abby. I wanted to say something but I decided to just change my CVS location.
Employee
I am the Practice Manager for Balint Pain Management Center. We mainly prescribe narcotic medications for patients with pain problems. We are having an issue with a Pharmacist, Shelton Root. He was a floater to all CVS pharmacies in our area. He informed me he is now the regular pharmacist at the Waynesboro, VA CVS. He has been rude to our patients at all...
Read full review of CVS and 1 commentLeft eye glass case at store
My name is Beverly Cutkelvin. I am writing this complaint because I need to be compensated for my eye glass case, which was a name Brand case "Torri Birch" that I mistakenly left at the check out machine. On December 16, 2019 after 7pm I visited the CVS pharmacy at 30 Flatbush Avenue in Brooklyn, New York 11217. I made a purchase, paid and left to go home...
Read full review of CVSPharmacy
After numerous wrong prescriptions (Estrogen 1mg instead of 0.5mg- Synthroid 125mg instead of 112 mg), and this is not a one time thing. No notifications when rx are filled and ready. Being on hold > 5 minutes while the phone gets picked up and put on hold again. Never getting an answer. I will be changing pharmacies. I work for a physicians office, I cant...
Read full review of CVSCVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 10, 2024 - View all CVS contacts
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"Though often the higher tier drug is a better drug with fewer side effects"? You don't know what you are talking about. The generic drugs have to prove their equivalence or the FDA will not approve them. JUST LIKE the so-called "higher tier" drugs. And it is against the law for anyone to claim they have fewer side effects unless their approved label (FDA word) shows it. Clearly you have no idea and NO ONE SHOULD LISTEN TO YOU. Not all info on the web is accurate, folks