CVS’s earns a 1.3-star rating from 3361 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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Pharmacy
The worst pharmacy ever for customer service. 95% of the time there is always an issue especially for extremely long wait times. Today they were out of stock of a needed antibiotic that was electronically sent from my doctor's office after my appointment. No mention of checking nearby CVS to transfer the prescription to see if other's had it in stock. Who...
Read full review of CVSPharmacy
Thought I would try cvs because my pharmacy was busy and walgreens didn't have all of my medication. I stood at the counter for over 15 minutes waiting for someone to help me. I was the only person in line inside the store and they had one car in the drive through. Two people on duty and when a gentleman went to the counter to pick up his medication they...
Read full review of CVSBad / slow pharmacy service
This Pharmacy has gone down hill in a very bad way. When I first started using the location, my prescriptions were filled in a timely manner and some on the people who used to work there and were polite to work with are no longer there. Now, prescriptions are never ready on time, the individuals who work at this location are not helpful nor are they polite. Prescriptions that are called in from the doctors office are not filled in a timely manner.
Somebody over the management of these stores needs to take a close look at the way it is being run and make some corrections.
The employee at cvs and unhelpful service
I tried to get help at the CVS Sunrise Hwy, Bohemia, all to no avail. There was pnly one self check out available and the other did not take cash. There was a long line and a customer having problem using the machine. There was no help in this store. when I approached the pharmacy, they paged someone to go to the front. Reluctantly, an Asian girl with...
Read full review of CVSWrong prescription
I stopped by CVS on my way home to pick up my medicine. The tech charged me $40 and gave me two bags. As I was pulling away I checked to see what all they were as I have never received that large of bottle before. In fact there was two bottles in the bag for one prescription. When I looked at name of drug I knew I had never taken that before. It had my name...
Read full review of CVSUnprofessional employees
I contacted this store on 1/24/20 at 1:15pm to check status of my prescriptions. So I spoke with employee dasha in pharmacy which had me on hold for over 15 minutes then disconnect call. I called back immediately ask for manager which her name was joe. I explained the issue she tells me there are only two people working in pharmacy. And dasha maybe didn't...
Read full review of CVSDisrespectful employee & poor customer service
I am a very loyal customer at CVS Pharmacy, actually having received recognition in 2019 as a most valued customer for my monetary contributions. However, unfortunately today when I decided to stop by at this particular CVS store location, I received some of the most blatantly rude and disrespectful customer service from a middle-aged, female cashier, whose...
Read full review of CVScvs health dry skin therapy
Have you changed vendors for this product or has your vendor changed the formula. I have been using this product since you first introduced it years ago and it has been a great product. I purchased a pump bottle, several months ago, and it is a lot thinner, bordering on the consistency of water. It is even difficult to get it to stay on an applicator without running off.
Pharmacy
My medication (Humira) that requires to stay cold was delivered to the pharmacy on 1/8/20. On 1/14/20 when I hadn't received a text or phone call letting me know it was ready I stopped by the store. I was told it wasn't there, then after phone call to my insurance company I was told it was delivered 1/8/20 at 2:12 pm and gave the employee name that signed...
Read full review of CVSPrescriptions
I went into the Broadway CVS pharmacy in Grove City Ohio and talked to the receptionist about a prescription that was on hold and one that was in process since December. It is now January 21st of 2020. Both were are an issue due to the pharmacy waiting for my Dr to get back with them. In the meantime I have run out of my medication and test strips, just becasue no one notified me of the situation of which I am the person who really needs the help here. The receptionist was very uncooperative and just said get with your Dr. This is a real problem for the patient. There is no communication between the pharmacy and the patient, the pharmacy and the Dr, and the RX provider is just not helpful either.
Bottom line, I need my medication and when a pharmacy contacts the Dr. and gets no response and just lets it sit there, it is not benefit to the patient and when the pharmacy no longer reaches out the the patient, they have no idea there is an issue.
Receptionists really need to get some customer service. Not just we have called the Dr. and he has not returned our call (for 3 weeks).
Pharmacist
I just went and picked up my medicine from this location tonight and the pharmacist made me feel horrible. I am pregnant and battling really bad nausea all day and so therefore I went and picked up what the doctor prescribed me and she made a horrible face while scanning the medicine and also said well that's not really good for you . To be honest they are...
Read full review of CVSDiscount percvs policy not received.
I Came into CVS to pick up prescriptions and to buy some nicotine gum for my Teenager. I was led by the cashier to a locked area near the cash register that a customer could see the merchandise, but did not have access to. She asked me if I would like to purchase the CVS brand nicotine gum for $ 5.99. There were 2 boxes of the CVS 2mg 20 pieces gum behind...
Read full review of CVSProfiling / calling pd on honest, paying customers
At this CVS location at 1324 San Carlos Ave, San Carlos, CA one of the worst experiences of my life occurred. I quickly went in to buy a drink, doing nothing more than briefly walking past the cold cases and scanning for my drink, which I put in hand and bought. 5 minutes later in a very public location around people who know me I was approached by police...
Read full review of CVSPrescriptions
Because of my drug plan I changed over to CVS Pharmacy last year and have had nothing but one issue after another with the LaFayette CVS Pharmacy! Without listing a page full of issues I will just say they have a VERY poor staff and have little knowledge of their profession. Just today they refused to fill my estrogen prescription that says on the bottle...
Read full review of CVSGlimepiride 4mg tablets prescription
January 17, 2020 Dear Mr. Larry J. Merlo / CEO My name is Edwin Haynes and my wife name is Elise Rector Haynes. My Email address is [protected]@aol.com. We have been loyal long-time customers of your corporation a long with several family members and friends throughout the states. When I have received your automation service survey. I always take a few...
Read full review of CVSService
I have had to many complaints about this store, it has to be the worst pharmacy in the CVS company. Each month that I try to fill my Amphetamine Salts scripts that are sent over 3 at a time, from my dr. there is always a reason why they can't fill. Last month they mistakenly discarded the script, for Dec and stated they couldn't fill the next month...
Read full review of CVSMedicine
Bad experience from this pharmacist and Christina who was very angry at me telling me to leave when I was already leaving! who went beyond disrespect full to being downright abusive with criminal behavior! Apparently they don't like being complained about! Well, too bad customers have a right to complain about poor customer service! Christina just wanted...
Read full review of CVSPharmacy
On more than one occasion they continued to refill a deleted blood pressure medicine that was replaced by doctor with a different brand costing us $94.00 in a loss. Have asked them 3 times to delete this medicine and they failed. Had prescriptions picked up and brought home which we could not return for a refund due to policy. You should put seal tape on...
Read full review of CVSStaffing shortages
I just left this same complaint with the customer service agent at the 800 number but want to make sure someone actually sees/hears it. My store is # 1781 in Lynbrook, NY. First let me say this is not a complaint about the store staff who are all very nice and helpful. This has to do with staffing issues at the pharmacy. For the last few months there ha...
Read full review of CVSFilling of prescription
I called your mail order pharmacy because I was supposed to receive my shots today and that pharmacist helper was very rude! I have worked in a pharmacy for my whole life my dad, sister and 4 cousins are pharmacists and my father owned 7 pharmacies. The lady told me that they emailed me 4 times asking for a new prescription and I only got email yesterday that I needed a new prescription which I shouldn't because they just got one in aug. Now I don't have my meds and I need my shots. The lady was condescending and rude. This is not the 1st time with this issue of them not getting my meds and not letting me know until the day before. I will be switching this to walgreens I cannot stand how I am being treated and all the mistakes cvs has made on billing and now not filling my meds. I want a call from someone at cvs about this. [protected]
Wendy griffin
CVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
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9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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