CVS’s earns a 1.3-star rating from 3361 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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Pharmacy not doing their job with filling refills on time.
On Monday January 6th, I turned my prescription into the CVS Pharmacy at 11900 Balboa Blvd by my house. I have been going to CVS for years. I turned my prescription for Lyrica and Xtampza in early to give them time to order them. They are both controlled substances. I received a text message on January 10th that both medications will be ready to pick up on...
Read full review of CVSStore/pharmacy complaint/staff
On 1/9/20 I requested a refill from my doctor. My doctor called in the refill to the store listed above. I got a text a few hours later stating it was too soon to fill the refill and that it could be filled on 1/10/20. (The next day) On 1/10/20 I went to the store at approximately 12:00noon to get the prescription. I stood at the counter for 8 minute...
Read full review of CVSCoupons
I was getting emails, coupons that would save me 30-40% off my purchase. My friend continues to receive the coupons, but I have not received one in over a month ! Why ? I will NOT shop at any store without coupons. I have to watch my budget. I do love the clothing line and I am a cosmetic freak but again, I will not even stop in without a coupon. I will go to other paces with less expensive merchandise. I am not a Walmart fan but I have to go where the price is right ! Thank you
Pharmacy service and care
Your Pharmacy has a policy of not filling a perscription even one day early for any reason, My perscription is normally filled on the 20th/21st of the Month, Well Christmas week started that day and for those of us heading out of town for the Holidays, that meant we could not get our refill. (this is just corporate bureaucracy). So that forces your...
Read full review of CVSPharmacy not having medication needed
CVS store #2818 in Boca Raton consistently does not have medication available. Many times I have tried to renew medication only to be told they are out of stock. I tried to refill medication on 1/2/20 and it took four days before they had the stock needed. I tried today to order two medications and again I was told they are out of stock. Although I have...
Read full review of CVSCustomer service from kathleen
Good morning. I typically do not post negative reviews or comments. However I had an experience last evening at the CVS in Clarksburg WV. I will give you steps leading up to and thru the event. So, please bare with me. First. Lets start with your return policy. 100% satisfaction guarantee on beauty purchases Be 100% happy or receive 100% money back on...
Read full review of CVSPharmacy
The pharmacy is a joke! Never have anything completed. Unrealistic wait and drive thru times...hear the pharmacist making excuses and belittling her employees in front of myself and others. I will no longer go to this CVS! The pharmacy has been a mess for months! The way the pharmacist acts is very unprofessional and should be reported to the pharmacy...
Read full review of CVS and 1 commentMedication (pills)
Hello! Two times within 6 months the pharmacy department at CVS at Rt.146 in Clifton park, NY got my prescription wrong. The count of the pills was completely off. In May of 2019 instead of 60 pills (yea, I know a lot) they gave me 25. It's not just 5 or 10 short, it's like 40 off!. When I called nobody apologized, just said come over we will give you the...
Read full review of CVSCashier
How can you tell when a cashier hates his job? When he is totally rude even when your not. He wore his attitude in his face and how he spoke to me when I was simply trying to say I didn't want to put up all my extra bucks until I had an idea of what I owed and he then stated he could whatever he wanted per the cvs policy. I told him he was being rude but he...
Read full review of CVSManager Sonia
We understand that human rights are fundamental rights and freedoms that all people are entitled to, without regard to race, color. Store #9341 Sonia - Manger My daughter and her cousin entered the store 1/5/2020 in which to buy some pens and paper. The manger Sonia approached her cousin and said "You know your not allowed in this store" in which he...
Read full review of CVSservice at pharmacy
I have been using this pharmacy for approximately 20 years, ever since I moved to Waldorf. Lately, the service at the pharmacy has gotten out of control. Waiting In Line for long periods of time at the drive thru window and the line inside. I needed my meds on. Friday last week. Was told they were out of it. I was told to come on Monday. I waited until...
Read full review of CVSdaily automated calls and repeated auto fill when I have consistently stated that I don't want that.
Automated calls from CVS start at 9 a.m. and come as often as 5 times daily. These calls are pointless with info. that I have prescriptions ready which I did not order or that there are those that can be made available. Once there was a call that a refill was ready on a med that had been prescribed temporarily when my regular med was not available. At that time I was back on the regular med and had been for months. Both meds were for the same symptoms. Had I not caught that duplication I would have had been in great danger. CVS should not mess around with presciptions that I have not called for refill.
These auto calls from CVS are extremely annoying. I WANT THEM TO STOP! The calls are completely unnecessary and can be confusing.
I DO NOT WANT AUTO FILL. i HAVE SAID THAT OVER AND OVER. LEAVE ME ALONE WITH THESE STUPID CALLS.
The Parmacist and Pharmacy Tech are very professionl and helpful. Corporate mus have idiots.
Pharmacist
My doctor called in a new antibiotic and an inhaler for me on 12/31/19. When I went to pick it up on 1/3/2020 I was told it was not filled and t o call my insurance. I went home and called my insurance and they had no documentation of my Rx being denied. I then called the pharmacist and she could not tell me why my medication was rejected. Now that it i...
Read full review of CVSlack of assistance
I am so upset about the complet lack of assistance not provided by the pharmacy located in Burtonsville, MD. They never asnswer their phone and trying to pick up a prescription at their drive up window is a joke. The person at the window takes forever and always needs assistance from within in locating a RX and trying to function the computer. This make...
Read full review of CVSpharmacy
I went in today, at 5pm, 1/2/2020 to pick up a prescription for my husband. The pharmacy was busy and the staff showed their frustrations about everything and dealing with the customers. The representative gave me a difficult time about me wanting to check on any savings associated with my prescription. The cashier threw my medication to another associate...
Read full review of CVSservice
Today (01-02-20) I went to dr. they called in a pres. before I got there to pick it up I received a text message that my insurance info needed updated - I attempted to call while traveling there the phone was never answered by the pharmacy - once arriving and updating my info I was told it would be aprox. 15 minutes - no problem — BUT while waiting I...
Read full review of CVSunethical behavior by pharmacist manager, ms. jamie nyguyen
Following my release from Abington Hospital after two days and nights in the Out Patient Observation Unit, I was discharged on the afternoon of Dec. 24, 2019. Before returning home, I went directly to CVS store 7065 located on Lincoln Dr in Philadelphia PA to get the RX for a new medication filled; it was Metoprolol Tartrate 50 MG tab. At approximately 3:45...
Read full review of CVStaking days to fill a rx, happened several times
I am forced to use CVS pharmacy as part of my spouse retirement program, otherwise I would have my RX's filled elsewhere. Since his retirement I have had to jump through hoops for the simplest thing. Like not being reimbursed 200.00 on rx charges only because I was awaiting the CVS card for coverage. Guess what I had it filled at Walgreens and was told by...
Read full review of CVSprofessionalism
Good Morning,
On Monday 12/30/19 I was at our local CVS store on Coffee and Hageman here in Bakersfield, I was helped by a polite gentleman named Angel and as I walked away another employee approached him in a very unprofessional and rude manner and said " I need to talk to you in the back right Fu***ng now" and repeated it twice. As a customer and a professional I find this to be very disrespectful and unprofessional of another employee. This gentleman was very pleasant and no one deserves to be treated like that in any work environment. I hope that this matter is taken care of appropriately and no one else as a customer or employee will have to deal with something like this.
manager inadequacy
I was in kinda late this evening around 9:30 pm and while I stood in line (behind "line starts here" sign) a lady with a cart full of items walks past me (i was the next person in line) and up to a register stall. I simply and kindly said to the woman "im sorry ma'am, but the line starts here." She blurted out in a raised tone for me to relax and calm down...
Read full review of CVSCVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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