Dairy Queen
Reviews and Complaints

I am not one to typically write a review just because I wasn't entirely happy. However, this last visit was to the point that I think you would want to hear. I waited 15 minutes & was then served fries so dry that they were hard and contained nothing on the inside. The cookie Sunday was singed badly on top and raw dough in the middle.

The chicken was as equally dry as the fries. It seemed as though I waited 15 minutes to be served over cooked old food.

At lunchtime from my work I went to Dairy Queen on 75th St. in Kenosha, to get their chicken tenders with french fries and I upgraded to a blizzard rather than getting a drink or a Sundae. The way wasn't bad but I did see the cashier closing the lid to my blizzard which is unsanitary first of all. And then once I did receive my food the chicken strips/tenders were completely stale they must've made them for the lunch rush at 11 and gave them to me at 2:30. And the french fries were stale and old as well. I was able to eat the blizzard it was wonderful but I had to throw the rest of the basket out. This is not the first time that this is happened at that Dairy Queen. I just want someone to know that I will not be purchasing food from them ever again. At least you guys have ice cream because that's going to be the only thing that keeps your own business.

I have visited the new Dairy Queen on 32nd St in Joplin Mo three times since it opened and had terrible two out of the three times. I have went through the drive thru every time and there is always a long delay before they even take your order. The first time I went opening week I waited awhile but the experience was overall good. The second time I substituted fries for a side salad and did not receive the salad. I let that go. Today I did not receive my change. I gave the cashier 20.40 for a 5.40 total. In my defense I usually always pay with a debit card and didn't realize it before I got back to work. I went back with my receipt and got the run around. They said they would have to count the drawer. I understood this but it took them almost 30 minutes to count it. I work atva local hospital and was on my lunch break and needed to get back. When the manager finally came with my change he was very rude. No aplogy. He almost acted like I was in the wrong. The food is delicious but I will not be eating at this establishment.

I asked for funnel cake sundae ice cream after seeing the menu, in the menu it shows big and fresh funnel cake with ice cream, but i got an ice cream which had a little bit of ice cream and dried, old, not fresh funnel cake, I paid 6 dollars for the ice cream and I was able to eat only half of it and threw the rest because of bad quality, after having the half of it I had stomach pains.

Hi there,

I was just at a location in Hamilton, I ordered a cookie dough blizzard with skor. When I received it and began eating, I noticed there was no cookie dough in it, I went and asked the cashier about it, and he did not believe me and refused to put cookie dough in it. I am so disappointed and upset that I paid for a product I did not receive.

I ordered a blizzard cake on line and picked it up at store # 27001 last Sept 22nd. When I got there the cake was not ready and was told to come back after 20 mins. When I came back, I felt the cake was rushed through. It was not fully frozen. It's like almost melting when I got home. The icing border was different. The decoration was not same as described on line. Then I had to pay full price for it. I am very disappointed. I want a refund as the cake was not as par as what I expect it to be.

The drive thru employee at milaca mn dq 09/24/2018 was kind of ditzy, my daughters grilled chicken wrap was burnt completely and we didnt get her milk with it and at the window they tried only giving us one of our blizzards eventhough the second one was already made and so i forgot to to call after I got home because I had to make my daughter a new dinner I called in today September 25th 2018 around 2:30 p.m. to talk to a manager and the manager was completely rude told me that the chicken is supposed to be grilled and I told her it was burnt and she said well the chicken is supposed to be at a certain temperature so if it's burnt that's how it was supposed to be and that maybe I should have brought it in yesterday when the problem was relevant I'm not very happy with this Dairy Queen I'm probably won't be returning to this one

My boyfriend pulled forward when I wasn't done ordering so I wanted to add on another burger when we got to the window the guy said "well... we've already made the food" well that's not how it should be. If I wanted to add another burger and pay then I should be able too. And too top it off, I order a Carmel sea salt truffle blizzard and got something with peanut butter instead. I'm beyond annoyed and mad.

We visited the Dairy Queen W. Capitol Ave. location in Grand Island, Nebraska-Saturday, September 22 at 5:30 PM. My daughter and I are gluten-free because of a medical condition and when I asked if there were any gluten-free options, meaning if they were willing to only serve us a hamburger or if at this location they have a dedicated gluten-free French fry oil fryer, then we would order that. She kind of sarcastically said a banana. I said, that's all you have to offer? Knowing that in other locations the ice cream is OK also. She said, yes a banana is about all we can offer because that should be gluten-free. When I asked if she would be willing to just fry hamburger and put it in a basket she said, well yes, but most people won't eat it without a bun. And I said unless your gluten-free. I said then that would be a gluten-free option that you offer. I was pretty offended by the rudeness of her remarks and her attitude. All of the employees need to have more training in customer service and more training in dealing with some food allergies. I don't need to be ridiculed for a medical condition when I am trying to spend money at your restaurant. I would appreciate a comment back and would like to know what was done about the situation. Michelle Brekke [protected]@neb.rr.com

I ordered a butterfinger blizzard and it was the absolute worse blizzard ever. It was pretty much just vanilla ice cream with very little butterfinger in it. I ordered a medium wand stood over the trash can and dig through the entire blizzard until it was basically empty with very little butterfinger inclusions included. Worse food service ever. Very disappointed.

Promotional ad. 2 cones for 2.00. Tax in the states of Tennessee in 10 cents on the dollar. The tax should have been .29 cents. Charged 2.29 for the cone and the tax was .51. If it's advertised 2 for 2.00. Why was I charged 2.29 plus tax? I got an extremely uninformed answer by someone who sounded 12 and she stammered and stuttered the whole time trying to explain. She said it was corporate "rules". Pretty sure I shouldn't be taxed on a product that was free.

To whom it may concern,
An incident that happened today really disturbed me. This incident happened at Dairy Queen on Beltline Road in Decatur, Al. on 9/18/18. One of their managers named Crystal Smiley, made a comment to a 15 yr. old child. First of all the child works longer than allowed... after 9pm on week days. The child also has worked 6 days at a time, before getting a day off. However, the child has not complained. The childs parent talked to someone about her childs hours before this incident. Later Crystal, said to the child, she didnt know why the child's parent wants to give him less hours, b/c it's not like the child is an A/B student anyway (paraphrashed).A person in leadership should NEVER make statements like that to anyone's child! I've heard it mentioned that Crystal has had complaints, whether they were reported or not I'm not sure. However, something needs to be done about her. We are the customers, we bring in the money. Treat our children as if they were your own, or how you would want your children treated. Don't say discouraging things to our youth. As adults, we should be encouraging them!

When I went through the drive thru today I was not greeted with a hello or goodbye . The customer service agent was emotionless and didn't even smile and when I thanked her she didn't respond and closed the window. The only time she talked to me is to tell me my total. I did not appreciate being treated so poorly and as a paying customer who enjoys the food, I would hate to have to stop eating their due to poor customer service .

About two days ago I ordered a 8inch round oreo blizzard ice cream cake, which was scheduled for me to pick up today at 12. I got to dairy queen at 12 to pick up the cake, but I was in able to get the cake because they didn't even place the order. I received a confirmation order, through my e mail from dairy queen on the 16th saying my order would be ready. I am highly upset because due to them not ordering or placing the order, my husband birthday was ruined .

I need a call back [protected]

Thank you

Hello my favorite ice cream in the world has been removed from the menu for at least 5 years now, it is the BUTTERSCOTCH DIPPED CONE! It was the first ice cream cone I had at 1 year old and I'm now 32 missing that cone. I haven't eaten at a Dairy Queen since I found out it was removed... a horrible corporate decision considering it's the one thing on the menu that no one else has! It's delicious and missed by many more people than you all are aware. Please bring it back! Ashley Stout

I go to DQ to get the icecream but i also like to go since i tried the turkey sandwich and the first time i got it it was amazing.
Since the first time i ask for it im usually told that they dont offer it since they always have to throw the meat out before its used up. When they do offer it, unfortunately EVERY time since (10-15times) it has been horrible, and i have tried multiple stores. The lettuce is brown, mushy and 1-2 tiny pieces, and there is litterally 1 piece of turkey and bacon on the whole sandwich. I have tried taking it back and have been told thats how the sandwich is made.
It takes alot for me to complain but i have had enough, i work extremely hard for my money and to waste 10 or more dollars on something unedible or completely unsatisfying is infuriating.
This time i went to store 12016 stonechurch rd hamilton, F-0206 9pm sat sept 15. I have attached photos aswell.
Thank you for your time but i will not being going back to any DQ since most of my experiences have been bad.

Hello, we are extremely disappointed in our service. We ordered our food and as more and more people walked in, we stood aside. We saw our food on the cart where the bags were and we timed it. It sat there in front of us for no joke 13 minutes while who we think was the manager talked at the counter with people he obviously knew. I had to physically walk up to the counter and tell this man that we have been watching our food sit there and get cold while he was talking to his buddies. We also not only had to open a cabinet under the soda machine to get lids but we were also given no napkins. Thank you.

I went to the Dairy Queen at this address yesterday
700 N Industrial Blvd
Euless, Tx 76040
I ordered a pumpkin pie blizzard (super eager) and when I received it, it had no whipped topping or nutmeg on it (LIKE ADVERTISED). I asked them to please add some on top and they said they stopped doing both because "it got too expensive". Okay I'm not mad about not having my whipped topping and nutmeg but that's false advertisement I'd you say it's going to have both then decide it's too expensive.

Dairy Queen located in harmony square in Harrisonburg va is trying to hold my last paycheck saying that it's company policy that they mail checks. When I have seen for myself that people who have quit have came in to get their checks and not only that, there are checks sitting there for months that have not been sent out. I have a family to feed and this is putting a lot of stress on me. No to mention I have doctor's notes for when I was out and the manager Crystal that has bad hygiene cut my hours.

A recent DQ purchase receipt had an offer to do a feed back survey in three days and "Enjoy a free Dilly Bar on us". I did the survey online and was given a validation code: [protected]. Stopped today to get my free dilly bar, only to be told "he" won't honor these codes any more, you need to have the app. I do not want any more apps on my phone. "He" needs to know that after years of spending money at that DQ, I will now be taking all of my business to the DQ in Richland.