Direct Axis
Reviews and Complaints

Since Covid started, you have made an error on the covid relief by only covering 4 of the 5 months of my loan, however after numerous (could be over 1000) phonecalls and smses you are still insisting that I am in arrears. This has left a bad mark on my ITC rating due to YOUR FAULT.

I keep being told, we are going to escalate it - how far up do you need to escalate it before it actually gets resolved.

I am sick of your consultant phonecalls and unfortunately they do get the abuse from me but it doesn't even help!

This has to be resolved ASAP and I don't know how more to get it resolved.

Good day. Settlement letter was requested 26 January 2021 from DirectAxess. Nedbank settle the account on 01/02/2021. The settlement amount reflect on my DirectAxis account and still money is deducted on 25 March 2021 from my bank account. I made 3 calls today and all 3 agent cut me of. Also I did sent a query to ccdcustreq. Stating they need a receipt however as stated payment reflect on my DirectAxis account.

Account number [protected] HJH Thiart [protected]@gmail.com

I cannot add photo's as you only except in a certain format that I do not have. Please provide email address in order to forward documentation.

I have phoned and spoken to a consultant over 2 months ago who confirmed he had changed my debit order date for RELIEF FUND REPAYMENT of R115.24 from the 20 March to the 25th of every month. I don't always have money in account at that time of month. It still has not been changed and I am getting charged R150 bank charges for this bouncing. I have sent a email last week again and nobody has bothered to contact me. I try calling but never get through.

please get someone to call me or sort this out immediately because it is now becoming urgent. Please confirm receipt of email and confirm changes.
Wendy Schroeder [protected]

My Name is Sachunandan K. Naidoo, ID [protected], Policy No. [protected].

My account was debited twice in March 2021, First debit was on 27.03.2021 of R2287.56 and again on 29.03.2021 of R2287.56.
I have contacted Direct Axis Customer Care Twice via Phone and spoke to a Mr. Shane and the second time to a Mr. Ancilin, both calls were fruitless, given the run around with calls eventually getting cut off and me wasting my airtime.

I have even sent mails via my PC and my phone, i was told a consultant will contact me within 2 days, which has lapsed.

The double debit has affected my other Debits being backlogged. This is a very Poor Image of Customer Care.

Please resolve.

A disappointed Client.
My Contact details is [protected] Work email [protected]@unitrade745.co.za

I have been contacting your customer service with regard to reversal of payment made in error.All relevant documents emailed. The lady advised 2 working days and the payment is still not reversed since the 10 March 2021.

I have transferd the owing amount of R40000 to my account on 18 January 2021.
The debit order went through end of January and February till now the account was not finalised, after spoken to a consultant and sending proof of payment and a number of e-mails. It is very bad service and unacceptable

ID no [protected]
F van Dyk

I have a personal loan that I started extra payments on already in 2018 and after many emails they agreed that the extra payment is deducted from outstanding capitol.

In October 2020 the extra payments and the outstanding capital was about the same thus I requested them by email to finalize my account and send me the final statement, no reply I again requested in November and December 2020 but still no response, thus I stopped the stop order.

After 3 telephone calls, 2 different persons they still cannot finalize my account, why

I've applied for a loan with Direct Axis hoping that I will get the money urgently but ultimately I decided to cancel the Loan Application by sending them emails and calls but they email didn't work for me as Direct Axis deposited the Loan money into my account late after I canceled, so when I call they will put me on hold forever until the money I used to buy Airtime finished. So I'm so stressed because I won't be able to pay the INTEREST back to back as I've already assisted by another Financial Provider.

Please help me with my matter and they longer it takes they'll assume that I 've accepted the loan or money. For more info Kindly drop your response to my email : [protected]@gmail.com

Hi there. I was without a salary during covid for going on 6 months. I have 100s of times to get hold of direct axis to have my policy that I pay R493 a month for, to cover my payments. But without success. They have ignored me from day one. Email after email. Sending relevant documents from my accountant etc... I don't know what to do now. Please help. I have resumed payments, however I feel that due to me paying the policy that covers loss of income, direct axis should have assisted me instead they have handed me over for outstanding payments. Regards FJ (Johan) van Eck [protected]

I had received a covid loan for 3 months I was offered an extension. Then when it was done I had a debit order go off from my account and I called said it looks like they took too soon. They refunded the debit order to me. since then I'm showing in arrears I suspect the refund. I emailed my FNB contract to them so they can see the period that was approved. For the last 6 months no one can assist me and I get daily calls to say I'm in arrears and every call I explain what occured just to get another call the next day. No one reads their notes on system. impossible to speak to management and when I call to speak to someone they keep transferring me and when I think I get to the right department they cut the call. There is no end to this issue.

The 14 February 2021 I've paid my lone account in full and I've phone the offices wanting to know where can I send my proof of payment I've got the email address mailed it and waited for 3 days for a response nothing then after a week I've phoned again speak to one of your consultants she wanted paperwork from me again I've mailed it phone her back after and hour as she requested so that I can make sure she received it they said they would phone me back nothing and now you see I'm getting pissed of now this morning one the 26 February another amount goes of by debit order from you people which means all my efforts was for nothing and I've tried to phone u almost 9 times you get put through to the person that works with that time of queries but then you have to wait and listen to a phone that doesn't even makes a sound so [censored]en irritating that's very bad service and is don't think I would ever make use of your services ever again

I phoned and applied for a 3 month covid relief period during the hard lock down in south africa because my income was severely impacted by the pandemic (and still is). To this very day, my requests remain unanswered. I have since missed one payment and they phone me 10 times a day. They were not willing to even answer my inquiries about covid relief, which was temporary, but I miss one payment and they harass me endlessly. They send between 4 and 5 sms messages daily. I have spoken to various consultants when they phone and explained my situation to them. They are callous, careless and blatantly rude. No empathy whatsoever.

I am highly disgusted. I have had this account for 4 years, never ever missed a payment until now. And they are quick to harass me and knit pick at the one payment that I missed but will not take into consideration that I have applied for covid relief, ever received the courtesy of a response and have also always kept my account up to date.

I have been struggling for more than 2 weeks and made more than 60+ calls just to get a Settlement Balance on my loan account. All of their Customer Service Lines for existing account does not work. I must pretend to take out a new loan before I get through to a consultant, I then get transferred to someone else, each time I hold the line for ages and then get cut off.

I applied for a payment relief on my personal loan with direct axis in may 2020 which was approved for three months i. E june 2020 to august 2020.
To my supprise debit order for this loan was never reinstated as from september till december and this resulted in my credit record showing arrears to this loan account, this has now impacted negatively on my credit profile and am unable to apply for any credit on other credit providers as a result of this. All my other credit providers are requesting from direct axis is a letter stating why the debit order was never reinstated after expiry date of the payment holiday for them to proceed with my transactions.

I have been requesting this letter from direct axis for the past 7 days and am getting ignored by them as I have never received any response from them after send them several emails.

My loan account no. Is blu40633w, mm randima

My account was was debited twice for the same amount .. I want this reversed asap

Paid up direct axis personal loan on the 29 october 2020. Still receives call that the account is in arears. Request the account to be closed. Already received a confirmation letter. Tried to call customer care but keep on keeping me on hold never come back for feedback the call will just hang up.

Account number: [protected]

For your further attention and action
Regards
Valencia
[protected]

I need to make arrangements on the following number : [protected] because I only received an sms saying debit orders will be deducted on 15th December please contact this number.

I am going crazy, no monies will be in my bank account and who is going to pay the costs, etc etc just just cause I could not get hold of someone so lucky me will be the fool to pay the prize?

I have tried email, no response to the different emails I have and I have tried like 5 times this number already in 2 days, zero response so where or how or what must I do now?

I will only get paid 31 December 2020?

My loan account was debited twice in august, I have been trying to resolve this issue for 3 weeks now. I have emailed 3 times and called 25 times, 9 times today alone.

No one can help me and keeps transferring calls, the calls constantly get cut and no one calls back.

Service is pathetic. It is ridiculous to phone so many times and not a single person can assist. They keep saying hold on, for 30mins-45mins then the calls cut. I am furious and want my refund today.

I have applied in May2020 for the covid relief as we where advise by our company regarding your salaries being cut, I have since then sent emails to apply and no response, I received calls as my account has since gone behind bearing in mind this is the first time ever I am behind with my account. My account has been handed over and still no one can assist with the reason as to why I have not received any contact as to what or why I have not received feedback on my covid relieve. This is so frustrating as I have been trying to make the arrangement to avoid my account going behind but now its my fault that no answer was received, an I do not have money to pay my installment. I need help with this urgently if they will answer.

I have tried phone lines — all of them... Since 25 august 2020 and cannot speak to anyone! I keep getting a voice recording telling me I cannot be assisted due to call volume. Sending a number of emails to customer care is also no solution - the automated response is do not respond someone will get back to you in two days but this is not happening... By phone or email - no people - just automated responses
There is a major problem with my debit order — because the debit order is run on the same day as my salary deposit which I am trying to change - its been fine for the last few years and now somehow there is a lag between the transfer of my salary and the debit order instruction — I investigated this and found only a 2 hour difference this has resulted in me being charged unpaid debit order fees which my bank refuses to reverse charges. I have been an exceptional payer for the last 10 or so years
Further - when I enquired back in april 2020 on whether I qualify for relief during covid lockdown as I do pay credit insurance - I was told I did qualify — but my application was rejected in august — I waited 4 months to hear this and was rejected for reasons that were not disclosed when I first made the claim. I still made the full payments to avoid a poor credit rating... I have tried daily to get to speak to someone to assist me but now have exhausted all of what I can do to get assistance - the concern is that this will repeat again on my next debit order.
My customer number is [protected]