DISH Network
Reviews and Complaints

I was charged a "charge back fee" on auto pay in February 2021. I contacted my bank to find out why it didn't go through. Bank investigated and found no reason and refunded the "charge back fee" that was withdrawn from my account. I sold the home and cancelled Dish Network, paid the final bill on May 4, 2021. Now a month later I receive an invoice for the same charge back fee from February and they won't remove it. I will NEVER use this company again!

On June 18th, 2019 we had tv services installed with a 2 year contract which would end this month on June 18th 2021. We called this week to verify the contract end date and this is what we were told. After a few months into the the year we had trouble with the the main receiver so a service tect came out and swapped out that receiver for another because the first receiver wasn't working. Then we were told because of that our contract was extended another 11 months so if we were going to cancel out it was going to cost us $20 a month times the 11 months for a total of $220! Who ever herd of such a thing that because Dish had to give us a different receiver they would extend our contract, are they crazy?
We want to get out of this contract which really ends on June 18th 2021 because for 2 years we have had so much trouble with this service.
Richard and Catherine Deadmond
16 Summer Rose Ct.
Greer SC 29651
[protected]

We have had Dish for years. The price has gone up and the quality way down. It's always going digital pixels and the sound goes out or not in sync. This is a daily occurrence now and no one listens. May be time to go another route.

This happen whether it's a clear night (stars must get in the way) stormy or other wise.

All Dish wants to do is send you to some idiot that is reading from a card in India or China. Or better yet blame it on you and send you a new box at your cost.

Our mailing and service address is 1811 US Hwy 24 Florissant CO 80816

I ordered Dish TV for my 87 year old mother last October. I explained we wanted basic service and where told we would pay $60.59 for 2 years. Even though she does not use any premiums services, I have had to call in April & May to have extras removed, only receiving partial credit last month for premium service she did not use! She is on limited income and all of these fees add up. TV is her basic access to outside world. I am helping her to have this service each month. I don't believe person signing us up for service made my wishes known to only have basic service for the entire 2 year contract. Please listen to seniors needs and assure them they are getting what they are requesting. Jim French acoount # [protected]

After a lot of thought I feel I need to express my concerns for not receiving what I was told I could. A salesman came to my house and sold a pitch of if we swapped from Direct to Dish we could save some money and also we qualify for a 400.00 gift card for signing up. In the long run we did save approximately 10 dollars a month but never received the card. after a few text messages to the salesman it was obvious that it was a scam and a sales pitch. His name was Nathan from Niceville FL and his phone number was [protected]. The sad thing is he signed ourselves and two other family members that day with similar promises. I do have the text messages of our conversations and sales ad for the 400. 00 card. Also the main reason we swapped was we were going to take the gift card and use it to purchase your dishplayer portable to take camping with us. I do not know how to take the messages from my phone and add to this. I believe we signed up in August of 2020 and my account # is [protected]. I do realize a lot of time has passed and nothing will probably come from this but I at least need to report it. Thank you for your time and consideration.

Last night I switched between NESN # 434 (Red Sox) and NESN Plus # 440 (Bruins) and the only things I got was COMPLETE SIGNAL LOSS, then CHANNEL SIGNAL LOSS, then PARTIAL SIGNAL LOSS. Reset, Same. Had to lower the channels under PARTIAL, until one appeared, to get to ESPN.
Called customer service, nice man, polite, had some empathy. Checks weather. Not that. Code 004, that means equipment. You've had your equipment for a long time (10+ yrs.) They are switching out old equipment for new. Can send a technician out for $97. Wait. You're going to charge me to send a technician out to fix YOUR equipment that isn't working correctly or providing the services I am paying for? Yes. But I have a great deal, you can get insurance for $9.99 a month, which would pay the $97 fee (have to keep it for 6 months. Or I can upgrade you to Hopper. Is this for real?

I am filing a complaint concerning the fox new and business channels on dish. You are continually cutting the sound on these channels, one of which I am paying extra for. This does not happen on any other channel I watch. I am considering changing satellite services if this doesn't stop. I will not be paying the extra amount on my bill that I pay for fox news while you are taking this action. I have been a dish customer for years and have been satisfied until now. This has been going on for over a week and I can only conclude that you are doing this as enough time has passed for any problem to be fixed.

In 2020 i had to end dish contract because my husban had left me and i could not afford it on my limited income.i was not aware that i was under contrat.thety said for canceling the contract i had to pay 360 dollars.I did not have that much so they said i had to go on pause till i could pay.now it is 2021 and im paying 10.dollars a month for nothing.they will not let me send them the equipment.Ive had to move three times in the last year.im 68 years old and im on a very limited income.I dont qualify for food stamps, ive had to go to food banks even though some of there food is not eadable.Ive had to go without medications because i just run out of money.all i asked them to do was set me up an account where i could pay maybe 10, 15 a month.i might be able to do that.I hope ypou never fall on hard times because i am one social security check from being homeless.I worked hard all my life...not to end up like this.I am trying to do the right thing but your employees make it so hard.they do not know how to set up a separate account to charge me 10 dollars a month to pay the 360.I could of already had 100 dollars paid by now but instead you have mwe on pause and your charging me 10.42 a month till just lately its been 6.12.6 dollars means a lot to me.you have no idea what it cost to live now.I dont have 360 to give you in a lump sum.If i stick it in the bank i always need it.Please set me up with an account so i can be done with dish.do not tell me to call a number because ive already talked tosomeone inthe corporate offices, tried to get help.all they ever say is call the number, give them your account number( which ends in 3663 and let me pay 10 dollars a month to pay it off.please help me.68 and retired on dissabilioty.jacklyn friday([protected]

CSN I want this back on! I am a disabled Veteran and this is the only basketball
team I watch.makes me happy. Can only be seen by streaming but, I do not have
the internet speed to watch this way. Please tell me when I can see my Washington wizards
again. This is not the first time my local sports were removed.
If this keeps up I will stop using Dish. Enough is enough!

Vielca Brina

On April 15 or 16, a man names Silas came to my 85 year old parents door at their home. He had nothing on his shirt or attire indicating who he was with.. He said he was there to update their cable equipment. He had no appointment. My Dad thought Silas was with Direct TV. My 85 year old parents have been with Direct TV for 10 years. Silas took out all current equipment, and put in Dish equipment. He then asked for a Direct bill, and matched that amount. After 2 hours of being there, my parents asked, "You're with Direct right?" and Silas said "No I am with Dish". My parents were very upset, but at this point all was done. They decided to just go with it. They then tried to learn to use your product and cannot. My dad has vision and hearing issues. This is not the time for change.
I have no doubt that I do not know the entire story, but what happened here is NOT ok. We will be switching back to Direct TV. I would like all fees waived by your company.

I have been a DishTV customer for many years. I have a tailgater that I use both in my RV & at home. I pay my bill 30 days in advance. In the past when my bill is paid sometimes I have my service turned off one week sometimes two weeks after paying my bill, as I take an overseas trip & when I get back home I call up & have my service turned back on & use up my remaining balance before paying for another month. This year I paid my bill on March 16th thru April 16th. I called on April 3rd & had my service turned off. So my service was off for two weeks of which I had already paid for. I called on April 18th to have my service turned back on & was told I had to pay $46.00 to get it turned back on, I asked why & was told that's what I owe. I told the lady that I had a credit & to please restore my service & was told .not.until I paid another $46.00. I asked for & got a supervisor who told me the same thing. I said ok if I pay you another $46.00 will I receive a bill in 30 days she said no in 15 days. Which makes no sense at all, my monthly bill is $80.00 a month if I have a $30.00 credit & pay another $46.00 that totals 1 month, so how would the next bill be due in 15 days. I then asked the supervisor if I closed my account would she issue me a check for my unused time that I paid for, she said absolutely she would issue a check. These other thing that makes no sense is that she would issue a check but not turn my programming back on. This has never happened to me before in all the years I was with Dish. On the phone you have a recording telling people how you are an important & valued customer, well I sure don't feel that was. I have always been very satisfied with Dish up until this. I was shocked to see on the internet that Dish TV has a 2 star rating out of 5, not something I would be very proud of. I have been in business all my life & with a rating like that it tells me that something needs too change at corporate. I will end here: if anyone wishes to contact me my email is [protected]@hotmail.com. Thanks for your time.

today my satellite dish was disconnected, not realizing or knowing what happen i called into the customer service line for help and once the representative and i figured out the issue she scheduled a tech she scheduled a tech to come out APRIL THE 27ththis is ridiculous why do i have to wait a week and 1 day for my service to be restored ? please is there anything anyone can do to restore service sooner than next week ?

I am an easygoing guy, but just spent nearly an hour trying to return my equipment.

On the eve of opening day, DISH notified me that the could not come to terms with MLB and stopped providing regional sports coverage.

I signed up with and had service installed by Comcast after a number of years with DISH.

After speaking to Customer Service, I was transferred to another department to get a return label and boxes.

I've sat through a couple of Timeshare presentations, but they have nothing on the high-pressure tactics employed by the woman who I worked with. Time after time, she kept talking over me with various offers of service. After losing my temper, she finally demurred, only to tell me there was a termination fee of $137.00!

I've been paying more than $100.00 a month for DISH for a number of years and would think the company would appreciate my business.

However, I feel like I've been savaged, having to stay on the phone for nearly 50 minutes listening to a high-pressure sales presentation.

The final insult came when I was notified of the Termination Fee. I never realized I would need to pay for a service I am not using. As a conciliatory gesture, the rep waived the $10.00 Return Box Fee.

This is a complaint and an employee praise! Three calls to customer service to switch local channels to a different location, and they never switched over. On the 2nd call, they even changed the billing address and shouldn't have, and didn't change the channels over. On my 4th call, Bree (not sure of the spelling) told me they should have stayed on the line with me to be sure the channels switched over. It only took a couple of minutes, and what she did worked. Bree was extremely helpful. Wish I could get her every time I called!

To Whom It May Concern,
I have already sent the CEO of Dish an Email and as usual with no response. See below is the Email I sent the CEO.
Mr. Carlson (CEO Of Dish),
When I subscribed to Dish I wanted the Package to include to watch the Arizona Diamondbacks (The Top 200 Package). Now, that channel NO longer exits and is removed from Dish. Understandable, Dish was in negotiations with the Broadcasting Network about the price being charged to Dish. It was stated so on Channel 415. What is the Problem to make your customers "Happy" and take care of this dilemma? I am being charged for a service that I am NOT receiving for which I originally purchased. This is an on going and ridiculous situation that needs to be resolved more than a year ago or so. I have called Dish and get "Nothing" for this to get resolved. My "Question" is, "What Are You Going To Do About It", since you are the CEO of Dish?. Make your customers "Happy" to watch the Arizona Diamondbacks. Is that too much to ask for? I think NOT. I am very pleased with the package I purchase except for Channel 415. Take the "Bull" by the Horns and return Channel 415. If nothing is going be done, at least have the courteous to look back on my account & give me some type of REFUND (Compensation) towards my package (which continuously goes UP for a channel I do NOT GET!
Extremely "Unhappy Customer"!
Duane J. Baier.

Now, my question is "What Is The Complaints Board Going To Do About It"? FOZAZ is now replaced by Bally Sports Arizona. Why is that "Direct TV" and "Cox" DO have this station to provide to their customers and Dish DOES NOT. Quit the mind Games and Negotiate to make your customers "Happy". This has been going on Since 2019. I am paying for a service when I first subscribed to which I NO longer have for the past two years (To Watch The Arizona Diamondbacks). I know Right from Wrong and this is definitely Wrong! I am paying for a station that I NO longer have. What actually seems to be the problem?
Duane J Baier.

Dish has a lot of fans who follow Bay Area sports. You are and will always be competing with other satellite companies and internet streaming. Your disputes have cost you customers and have been putting you in a position to lose potential customers. Disputes happen, I get that. What YOU don't get is your customers are willing to pay extra to get what we want. Instead of going into disputes why don't you try giving up channels that are seldom viewed and use those funds to get what your customers are always screaming for...channels that actually interest your clientele.

I am writing to let you know about a situation regarding my mother.
She is recently widowed and had sent in her $131 payment (early)
Her service was disconnected - she called and was told it was due to
no payment - she stated she had sent the payment. After 2 phone calls to DISH - someone there finally told her that they did receive a check but it
was made out to the wrong company (correct amount) and that it had been destroyed. OK - I get it but where is the customer service - just shut off the service? No courtesy call to a customer of 20 YEARS?
No customer service? She stated she would send another check -
great but they could not restore her service until it was received.
Check back 20 years - has DISH every NOT PAID by this customer?
A little courtesy for customers - especially a loyal customer.
Very disappointed 4-12-21
[protected]@srt.com

Please reinstate your contract with masn. A major reason why we subscribed to dish was to watch the nationals play ball. Now, either due to a negotiating tactic or greed, there will be no baseball for many fans. Please get with your contracts people and resolve this issue. Under these very trying circumstances, now is not the time to simply "walk away' from the negotiations table. Do something. Please.

We have enjoyed Dish TV for many years especially Dish Anywhere and other features. However, top Dish officials recently decided to not support Regional Sports Networks because of rising costs and an insignificant number of Dish customers viewing these channels. I find this decision by Dish exasperating and concerning. I am willing to pay a lot of money to Dish monthly to view sports channels. I realize that broadcasting professional sports is expensive and cutting costs will increase Dish's profit.

On opening day for baseball I tried to access the NBC Sports BA channel to watch the San Francisco Giants. Much to my chagrin I discovered that I could not watch the Giants, the Oakland A's or other professional sports teams in the San Francisco Bay Area. These local sports networks are owned by Xfinity. Why should I continue to pay Dish a monthly fee and not switch my service to Xfinity?

Hello,

I will like to file a complaint on one of the installers his name was Carlos. He started at 7:30 and left around 12:30 just to install the equipment. He had drilled so many holes in our walls. That's not even the bad part. He drilled one by accident and didn't tell us, after he tried to cover it up with a wooden tray he found in the house. I found the hole and asked him about it. He stated that I didn't inform him that wasn't a good place to drill. He's supposed to know where he needs to drill and to his job. He told me he needed to get silicone from his car and he never came to finish his job. Unbelievable service from Dish. If you have a job to do, at least also it right.