DISH Network
Reviews and Complaints

I am writing to let you know about a situation regarding my mother.
She is recently widowed and had sent in her $131 payment (early)
Her service was disconnected - she called and was told it was due to
no payment - she stated she had sent the payment. After 2 phone calls to DISH - someone there finally told her that they did receive a check but it
was made out to the wrong company (correct amount) and that it had been destroyed. OK - I get it but where is the customer service - just shut off the service? No courtesy call to a customer of 20 YEARS?
No customer service? She stated she would send another check -
great but they could not restore her service until it was received.
Check back 20 years - has DISH every NOT PAID by this customer?
A little courtesy for customers - especially a loyal customer.
Very disappointed 4-12-21
[protected]@srt.com

Please reinstate your contract with masn. A major reason why we subscribed to dish was to watch the nationals play ball. Now, either due to a negotiating tactic or greed, there will be no baseball for many fans. Please get with your contracts people and resolve this issue. Under these very trying circumstances, now is not the time to simply "walk away' from the negotiations table. Do something. Please.

We have enjoyed Dish TV for many years especially Dish Anywhere and other features. However, top Dish officials recently decided to not support Regional Sports Networks because of rising costs and an insignificant number of Dish customers viewing these channels. I find this decision by Dish exasperating and concerning. I am willing to pay a lot of money to Dish monthly to view sports channels. I realize that broadcasting professional sports is expensive and cutting costs will increase Dish's profit.

On opening day for baseball I tried to access the NBC Sports BA channel to watch the San Francisco Giants. Much to my chagrin I discovered that I could not watch the Giants, the Oakland A's or other professional sports teams in the San Francisco Bay Area. These local sports networks are owned by Xfinity. Why should I continue to pay Dish a monthly fee and not switch my service to Xfinity?

Hello,

I will like to file a complaint on one of the installers his name was Carlos. He started at 7:30 and left around 12:30 just to install the equipment. He had drilled so many holes in our walls. That's not even the bad part. He drilled one by accident and didn't tell us, after he tried to cover it up with a wooden tray he found in the house. I found the hole and asked him about it. He stated that I didn't inform him that wasn't a good place to drill. He's supposed to know where he needs to drill and to his job. He told me he needed to get silicone from his car and he never came to finish his job. Unbelievable service from Dish. If you have a job to do, at least also it right.

Trying to pay my mothers bill. She did not have a pin number . Just trying to pay a bill makes your blood pressure go up. She said you have to have a router number, like we know what that is. I had the account number. Try to pay by phone so many times it was locked. They could not get to unlock. I would stay with spectrum any day then mess with this again.

We paid you up until the date we ask you to end our service and the postage to send back our receiver. You refused to end our service or send boxes. I ask for a copy of said contract twice and have never received it. 11 years we had dish. This is awful customer service. You came out on Feb 14, 2019 and replaced our antenna outside as we were having trouble for several weeks and had called multiple times. How does faulty products result in a new contract? Marilyn

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On March 11, 2021 I transferred my dish to my new home.
On that day I purchased the woffer and 2 rear speakers. I had previously purchase the sound bar.
I tech installed the new woffer however he did not have new rear speakers with him. He stated that he would leave the demo speakers and return the next day with the new speakers.
I agree.
As of today March 22, 2021 I have not received my new rear speakers.
I have called dish 3 times and was told that the regional manager would contact me.
Still waiting.
Attached is a copy of my billing statement showing payment for equipment .

Chat and Feedback are not working. I want to chat about an upgrade as I cannot understand agents on the phone. I have a hearing impairment and your agents have accents and talk too fast so I do not understand and I get frustrated and have to hang up.

I spoke to one of your reps early this week to replace my non working remote. I was to by this girl to look at the back of my remote to see what the number was. I took the batteries out an gave her the number. She stated that I had insurance and that it would not cost me anything. Got the box and when I opened it not the correct one. It is a remote that I can not read without a magnifying glass. She neglected to state that the numbers I gave her were not associated with her numbers. I called and talked to a man named Mike. Nice guy, but not a good rep for Dish. He didn't know what to do with this problem and finally told me that he was transferring me to someone who could help me. I was on hold over 15 mins. I hung up and called back. Only to get some snot on the phone! I have never had a problem with Dish. Always most accommodating. On the first call we went through all the steps we need to take to see what the problem was and nothing worked. This snot wanted to run through all the 100, exaggerating, to find the problem. I finally hung up on her in frustration. I was bad, but I had had it! I stated that I was going to send this remote back and she stated that you don't take returns. Well, fancy that. Now my question is will you please give me the right remote? I am willing to return the other remote at my cost. Thank you in advance for your help in this stupid matter. Much appreciated on my cranky part. Joseph Cornwell and Tonyia

we have had the system less than one week we don't have the patience to navigate though all of this !i am 82 with PTSD an my wife Mary is 80 with heart problems and process problems !we had no idea all of this would create arguments between us and since march 13th when it was installed we continually shut the tv off and go bed, just taxed and worn out! this is a serious problem for us .we are asking for boxes to return the equipment and for you to arrange the ups pick up.
we also regret this but cannot handle it also only having the system for a few days with minimal operation time logged on it! and due to it creating more health problems than we need, we don't expect dish to add any charges to us were also on a fixed income and cannot afford it .
please take care of this for us.
joe and mary rustenhaven

I have emailed, chatted and called. My recent conversation today was told a label would be sent to return the smart card and remote. When I go online they added another thirty dollars to my bill today 03/12/21. I was fortunate to talk to someone today, previous attempts have resulted in 20 minute waits after which I hang up. They do not answer emails. They do not respond to chat.

I wish someone from Dish. Would call the customer service line to try and see if they can get a landline added of internet. They are rude and very hard to understand . Plus they have no idea what the answer to your question is. For goodness sake please use English-speaking people. Not broken English . Worst customer service ever. Please call and act like a customer disappointed with the service and just watch and listen.

I can't seem to get anyone to sign me up for autopay and to stop giving me late charges. They said I gave them the wrong routing number and to call my bank. I called my bank and I did indeed give them the right number. The bank said they didn't get anything from Dish.

This has happened twice now and I am about to drop Dish. Customer service is horrible. Why would it be so difficult to sign me up for autopay, and why can't they get my routing number right?

My family has had Dish for years and your services are always so well, the employee who came today had a major attitude. I explained to him the problem my dad had been having about his connection, apparently it was a simple solution to fix, but the guy was very rude. He insulted my father at one point, talked to me like a child (I am 30 years old), and left just as pissed as he arrived. He also complained about having to come back and said we better not have this problem again. Again, we have never had a problem with Dish in the past when getting things fixed and repaired, but this guy clearly had a serious attitude problem and it was not good customer service.

My dish experience has been horrible. The service didn't work half the time. Any movie rentals and on demand shows would always have issues to the point I couldn't use those features. I could only use live cable channels and those were even sketchy sometimes. Customer service was rude and wasn't helpful. I paid on time every time and cancelled due to poor service. After paying for a poor service I couldn't really use for 2+ years. They charged me a cancellation fee! I asked for the fee to be waived since I experienced such poor service but they refused. I explained that I was canceling because of all the issues and service interruptions and they still charged me $150 fee for canceling. I guess it was dumb of me to pay for it for so long. Should have just paid the fee and got rid of it a long time ago but I kept trying to give them chances. Horrible service. Please do not use them! You will regret it.

They are sending bad code with their updates. This limits the standard services they provide. It cause the hard drive to register 100% capacity when it's not. It then deletes things, it choses, protected or not. It does this on both external hard drives and the Hopper drive. Half the time, after an update, it won't acknowledge the external hard drive at all. Takes several resets to get it to finally connect. This has been an issue for TWO YEARS! Apparently they are doing it on purpose, or figure you should continue to pay full price, for something that doesn't actually work. I think I will be finding something that actually works, so I am not just throwing my money away!

Ordered Dish about 1/7/21. I was told that for the basic 240 channel service that my bill would be $97.xx per month. I said that I didn't need and didn't know how to use a DVR and that i wanted the basic service. The sales person said that the DVR automatically comes with the service and that my bill would still be $97.x per month. My wife and I are both over 80 and just want basic service with certain channels that we want. So my first bill was $97.xx and I thought all was fine. Now my new bill is $125 and includes two movies that we did not watch and a $15 charge for the DVR. - I won't pay for the false advertising, the DVR nor the movies I did not watch. --- The remote control is very complicated but NOTHING ever came up on the screen to say I was paying for a movie.
Acct# [protected]

We live in rural NH and are both senior citizens. After a mild snow last night, some snow accumulated on our dish on our roof. I tried to reset, but we are not getting a signal. when I called, the tech said we needed to get the snow off the dish itself, which we are literally physically unable to do. Is is currently sunny and bright. When I asked to speak to someone higher up than him, he gave me someone in Resolutions department, who confirmed there was nothing they could do. So, if there is a layer of ice on the dish, and we have below freezing temps for weeks, this would indicate we are not able to get a signal unless we climb the roof and clean the dish. Why would I pay for something I can't watch, and why can't someone come out to clean the dish for us.

Dish is horrible! They lie and misrepresent what they will charge you and despite the fact that I recorded the conversation, they refuse to honor it because they say
It's a third party agency even though they represent that they are Dish authorized. Such crooks and a waster of time. And the signal is terrible when it snows! Go sling or Hulu cause you won't be happy.