DISH Network’s earns a 1.8-star rating from 1357 reviews, showing that the majority of job applicants are dissatisfied with recruitment process.
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Have not received Visa Gift Card as Promised
I contacted Enjoy Better TV through an advertisement for Dish Network promotions. They offered $100.00 gas rebates to sign up, which I have received the coupons to mail in. They also offered a $50.00 Visa Giftcard to offset the cost of the connection fee when I said that I could subscribe with Directv with no connection fee. This gift card I have not received as of August 22, 2009 and I was in contact with Enjoy Better TV in May 2009. I have placed several calls to the customer service with promises that the request has been added to the "Spreadsheet". Quite possibly that Dish Network will loose customers because of the promises made by this company that won't follow through.
The complaint has been investigated and resolved to the customer’s satisfaction.
false ads, deceit, cancelation charge
DishNetwork service story: Last June I wanted to switch from TimeWarnerCable due to their shortage of HD channels but still my monthly bill is about $60. I saw a Dish ad in a newspaper offering service for $14.95 with hundreds of HD channels, so I called the number and negotiated a package finally for $44.95 after promo period with all my favorite (mostly...
Read full review of DISH Networkmisrepresented turbo hd
Turbo HD Silver packaged was advertised to contain all the HD channels associated with the Silver and Gold classic packages, but it contained less.
We've been with Dish Network for a few years now and recently signed up for the Turbo HD Silver Plan. During the past week, we noticed that Nickelodeon, one of our 3-year-old's favorites, was missing. This morning I hit up Dish Network's Live Help function on their website. The rep told me that Nickelodeon, along with 4 other channels I definitely had (Fox News, MSNBC, MTV, and VH1) were not part of the Turbo HD Silver package and never were.
When we went with Turbo HD, it was sold as every channel with an HD equivalent in the Gold and Silver packages, which held true until this past week/weekend. The rep said that was not the case and that adding on HD to a regular Gold or Silver packages actually gave you more HD channels than getting an all HD package. I asked the rep for a complete Turbo HD channel lineup, which he conveniently could not find on the website, so he manually typed a list, which I noticed also left out FX. When I let him know I had watched FX as of yesterday, he recanted and said he left that one out accidentally, but the others are definitely not now, nor ever were part of the package. He insisted MSNBC wasn't part of the package even though it's on my television even now.
When I brought up the fact that he had channels listed here (New England Sports Network) that I had never heard of, he recanted again and said he had might have missed some of the regional sports networks. He had no explanation for the missing Turbo HD channel lineup, so I had to basically take his word that it was never part of the package. It seems to me they're just making things up as they go along and arbitrarily taking channels away. The fact that there is no Turbo HD collateral on the website anymore makes me believe that they're trying to sweep it quietly under the rug.
Frankly, I just want my kid's channel back, but if they can't provide that, I want the Silver package with HD for the Turbo HD Price for the 15 month remainder of my contract or I want to be rid of my contract without the $160 penalty.
The complaint has been investigated and resolved to the customer’s satisfaction.
yes this happen with me too i had turbo bronze and i want to upgrate to silver turbo because it had nickloadian now they r saying their is no turbo package you hav eto take classic 100 which is 34.99 extra what should i dpo now
I have had Turbo silver since February and had been watching Fox News regularly. Probably around the same time your programming disappeared, it was removed from my programming. I called dish network and told them about it and they told me that it was never part of my programming. They basically called me a liar, telling me that it was not possible.
damage, toxic mold
May 5, 2008 the installer came out to install my service, he installed two new satellite receivers. He ran the coaxial cable just under where the mobile home rests on the foundation forming a “gutter” just about the entire west side of my home. With the “bellow shape” of the cable, this was perfect for the rainwater to redirect under my home right into the particle board of my floors and seeping and rotting out my walls and floors over the coerce of one year. The flooring slowly absorbed the water, rotting the floor until the rainy season of 2009 where the boards could not absorb any more and over flowed onto the top of my wooden flooring.
On July 22, 2009 I noticed the floor sagging and pulled up my wood flooring, saw for the first time wood rot, and mold; on the West Side of my home, the rot stopped ¾ of the way down the home. I immediately removed the rotted board, placed plywood over the damaged floor, called my insurance company, July 23, 2009 and filed a claim, Citizens Insurance Company. The operator asked me when the damage accorded, and I answered, most likely during the rains we had earlier this month, however, I noticed the damage on July 22nd and started to “midrate” the damage with temporary repairs. The inspector came out, Monday, July 27 and confirmed to me “It seems the damage may have been caused by the faulty cable installation. He told me the adjuster would be contacting me next week to discuss my claim. 911 Restoration confirmed that to me today with evidence that the moisture stopped just beyond the drill marks from the Dish Network installation.
I also noticed, black spawns of mold growing in my walls and on the structure beams under my floor. On Tuesday, June 28, 2009, I took samples to Advanced Scientific Laboratories for analysis. They confirmed with me yesterday, in a lab report that I have four types of mold/ fungus growing in my home; Heavy numbers of Aspergillus/Penicillium sp, Heavy numbers of Chaetomium sp, Heavy numbers of Miscellaneous/ Unidentified and Heavy numbers of Trichoderma sp. At least two types are very harmful to humans.
My doctor confirmed to me that I was having a allergic reaction on July 10, 2009 in my sinus. Now that I have learned that, I have a “toxic” mold/ fungus growing in my home that is contributing to allergies and discomfort I am quite concerned for my health in addition to the structure of my home.
Additional Personal Injury, on June 8, 2009 we had a rain storm and I was in my bedroom laying on my bed I got up to walk into the kitchen and slipped on a puddle of water on the floor. This puddle was along the west side of my home jamming my foot, in a full stride, into the pantry wall breaking my toe. The next morning I went to my doctor with severe pain in my foot, my doctor, x-ray-ed my foot and determined I had a broken toe and was to ordered crutches and to wear an orthopedic shoe for six weeks. I now realized, for the first time, my slipping and breaking my toe in June is related to the Dish Network installation. In addition to breaking my toe, this faulty insulation rotted out my floors, and seeped into my wall, structurally compromised the integrity of my dwelling.
I have rotted wood, Toxic Mold/ Fungus testing, Slip and fall accident, doctors appointments and medicines and damage to my home and structure. My immediate concern is for my health and safety in my home.
Bill
The complaint has been investigated and resolved to the customer’s satisfaction.
What a bunch of BS, just looking for a reason to get DISH Network to fix up his crappy mobile home.
fire
After having Dish Network installed in our home for around two weeks and as we were downstairs the box in the upstairs bedroom caught fire. If we were not at home we more than likely lost evewrything we had. My wife and I both got minor burns to our hands as we unhooked it
i took it to the garage (which the door was open) and dumped the cats water and litter box on it to put it out. It not only burned our tv but other items as well as the smell removal and cleanong came in at around $2500 which Dish has refused to pay because they say some forgien object was in the box. Nothing could have been setting ontop of the box because there was an alarm clock there, we do have animals but none in that area or not enought ime from installation for any builtup of any kind. After Disn people came out it was noticed the installtion lacked a whole lot, wire laying inthe side yard, tools, including post hole digger, hammer, pliers, wrenchs and a half bag of concrete. But they contine to say nothing was their faulf. WATCH OUT!
The complaint has been investigated and resolved to the customer’s satisfaction.
That is messed up!
lied about locals, then haven't returned amount when I cancelled same day
Offered a special of 200 hd channels, cinemax for 1 year for 1 penny, 5 HBO channels, FREE local channels for a low price. After asking 2 more times if they were sure that I could get the local channels in my viewing area, Lawton/Wichita Falls. Once I gave info for credit card to sign on, and it was removed from my account, I am told that the only way that I can recieve the local channels is to pay a one time fee of $270 plus a monthly charge of ..., didn't hear the price because I had signed on for free locals with an additional 5 dollars a month after 6 months. I cancelled the account right then. I was told the money would be returned to my account within 3 working days. That was July 6, 2009. Today is July 27, 2009 and the $79.99 has still not been credited back to my account. Very misleading in the advertising, then an outright lie about both the locals channels and when my money would be credited back
The complaint has been investigated and resolved to the customer’s satisfaction.
Godish.com said I had to provide my card number to get the installation ball rolling. I asked what if anything would charged to my card and they said nothing. When I got my bank statement, I found that they had stolen $50 from me. I called dishnetwork and they said they had no idea what the charge could be and said I should call godish. They said it was a processing fee. Processing for WHAT? They said there would be no charge. They claimed they told me all about it prior to installation, but there is no way I would have agreed to service if I had known about it. For one thing, I had just dumped directv over $50. Then I called dishnetwork back to tell them what their slimy subcontractor was doing. Then they admitted some of their installers did the same thing. I suggested that they should get rid of the scammers since dishnetwork are the ones with all the finances and power needed in order to control it. They basically said it wasn't their problem. I say they are complicent in the fraud. At the very least, this sort of activity reflects poorly on dishnetwork as a company.
poor installation /customer service
When I signed up for dish network(unfortunately before I read the pages and pages of internet complaints)my salesman assured me their own employees do the installation, not a subcontractor. I was at work when the sub
contractor showed up. My wife was at home and was unaware he was a subcontractor. He fastened the satellite cable to the shingles(yes the shingles)and ran the cable across front and back portion of my roof. He also didn't connect the recievers to my router/modem like he was supposed to do. When I complained to dish about the installation, they refer me to the installing company, who just keeps pointing out that we signed off on paperwork that we were satisfied with the install. Who climbs up on the roof when the installer is there to check the installation out? The installer also said we didn't need the recievers hooked up to the modem/router,
but also failed to inform us that we will be charged $5.00 extra per receiver every month as a result, supposedly because Dish has to send updates thru the satellite, instead of thru our internet connection.
Dish network is responsible for who they send out. I did not enter into an agreement with the subcontractor. When you call Dish network, their CSR's are very polite and friendly while they run an effective smoke screen
of referring you to someone else's voice mail that never returns your call. Time Warner Cable has offered to help me with the $250.00 termination Dish Network charges if I switch back. Hope that helps you other folks.
Rob
The complaint has been investigated and resolved to the customer’s satisfaction.
refund my money
Dish net work tv never worked in my home and this company would never come out and fix it problem but they certainty took money every month for their bad service... and when I had had enough and cancelled the bad service they took $200.00 out of my account without my consent and an additional $325.00 for their crappy equipment and has refused to give it back...every time I call this company they have a different story about my refund. They are a ripoff company...
The complaint has been investigated and resolved to the customer’s satisfaction.
I left the cable company for dish network. Because I didn't have a major credit card, I was put on a "pre pay" account. I was never informed of this, nor was I ever told what a "pre pay account" entails. My bill was due on Jan 23rd, I paid it on Jan 25th, at one of their authorized payment centers, I called them to let them know I paid the bill, their response was, although it was paid at their authorized center, and I have a receipt, it is not considered paid until the computer receives the payment. As a result, my service was disconnected today, because it takes 2 to 3 business days for them to receive the payment, which also was not disclosed. I have filed a complaint with the PA attorney general, and I would suggest anyone else this has happened to, file a complaint, as well. (I'm sure I am not the only one). If they have enough complaints filed, just maybe someone will take notice, and file a lawsuit, to make them stop their deceptive practices. I also belive it's a scam to get a reconnection fee from people.
C. Williams
Washington, PA
profanity
I received a telephone call while I was at work on June 23, 2009. The message I received was that I was all set for hook-up of the Dish Network (everything was already paid for) and I just had to press the number 1 to confirm a time - The message said that I was also entitled to a $100.00 cash refund and I could get Disney Tickets also. I pressed the number one and was connected to a salesperson (Kevin) who asked me what I wanted to purchase. I explanined to him that I received the call about a hook up and wanted to know what time. He again asked me what I wanted to purchase. I told him I was called by Dish and told him what the message was. He in turn became very rude and told me that he did not care what the F***ing message said - did I want to buy the Dish package. I told him that he was calling a business and I did not appreciate the vulgar language and he slammed the telephone receiver down in my ear.
I am very upset by this call and the disgusting language that I had to be subjected to and I think you should stop with these misleading telephone calls. I have received other calls from the Dish Network at this telephone number and have repeatedly requested that this number be removed from the call list.
I think this reflects badly on your company that you have to resort to scam phone calls and rude salespeople.
Rosemary Callahan
[protected]
[protected]@trifund.com
The complaint has been investigated and resolved to the customer’s satisfaction.
overcharging/fraudulent practices
I was charged for two months on my first bill, which stated this was a one-time issue, and that all future charges would occur each month. However, in May I had two months deducted from my credit card account again...then had another charge to my account in June. WHY AM I BEING DOUBLE-BILLED AGAIN, AFTER BEING ASSURED THAT THIS WAS ONLY A ONE-TIME ISSUE? THEN HAVING CHARGES DEDUCTED FROM MY ACCOUNT AGAIN FOR JUNE? I've never been credited for the $90.00 in cash that I paid to the outside-contractors that installed my equipment...the first installer arrived with only one receiver and no HD cable (stating this was our responsibility, which was NEVER communicated to us prior to this time...he told me to not tell anyone that he was leaving the installation "as is", as this would get him into trouble, ) and also told me that I must pay $50.00 to have a second dish installed on the cottage on our property, since the buildings were too far apart (I had made it clear to the rep that we may require an additional dish for this reason, and paid a deposit up front for this second dish...the installer only brought ONE with him, so was not equipped to do the installation as ordered, requiring me to be home for a second installer the following day, which was EXTREMELY inconvenient!) When the second installer showed up the next day, he also told me that Dish Network required an additional $100.00 for the second dish! I told him to forget it, and that I'd like to have my original $50.00 that I had paid to the first installer returned. He offered to sell me one of "his own dishes", which he had in his van, for $40.00, which I agreed to, but neither work order reflects the cash transactions! (I was told by the representatives that the installers had me speak with on their cell phones that they did not have access to my billing information, so could not charge my credit card...I am set up on an "auto pay" program, so still do not understand why all people I spoke with and saw were wearing the Dish Network logo, driving vans with Dish Network logos on the side, and the reps over the phone told me they represented Dish Network.) Since this is the case, I expect Dish Network to resolve this issue immediately, or I will seek legal retribution...also, I paid $318.00 as a deposit for ALL equipment, even though I was supposed to receive TWO receivers for free (as advertised on the website)...I had to pay for the second receiver (as it was not HD like the other one), AND had to pay these additional cash fees for the additional dish. This was NOT represented to me by the person taking my order over the phone, and would appear to be a fraudulent practice.
Two weeks later, I received a letter stating that due to my poor credit history, I was no longer eligible for any of the specials I had signed up for at the time I placed my order...however, this is why I was required to pay the $318.00 deposit, as well as being required to be set up as an "auto pay" customer. Unfortunately, this "auto pay" system is taking liberties with my money, which is unauthorized and illegal.
I expect to see credits made to my account immediately. I am also reporting Dish Network to a Complaints website, as I have noted that there are hundreds more people like me that are very dissatisfied with the "bait and switch" tactics and over-charging that is taking place. For Dish Network to respond with forwarding information of the retailer that is in my area is NOT acceptable...I began placing my order by going to the Dish Network's main website. If I was forwarded to a retailer/outside contractor, it was without my knowledge, and they are not supporting the advertised services that Dish Network publishes on their corporate website.
VERY, VERY BAD FORM, DISH NETWORK...I suggest you contact your retailers and the outside contractors you have representing your logo, as they are conducting fraudulent practices, and I will take this to court if necessary.
Thank you for your immediate attention to this matter. Please note, this is the third attempt to have these issues resolved, and there will be NO MORE opportunities for Dish Network to refund my money...that will be a court-0rder if I am not satisfied within the next billing cycle.
The complaint has been investigated and resolved to the customer’s satisfaction.
There is no bait and switch. Sounds like you didn't pass the credit check and the equipment is NOT Free and you'll need to pay for any work that is performed above the scope of the standard installaton.
Instead of posting your ramblings here, why don't you contact customer service and write a letter to them, as the address is on your bill.
It would be better you just pay the addtiional charges, then waste your time suing them, because you will not get anyting accomplished.
cancellation fee/ poor service
I switched from cable to dish network in august of 2008. They are combined with embarq's phone and internet service. When I set up service I set up auto pay to come right out of my account every month. A month or so later I come home all services have been disconected. I called to find out why and they said due to non payment. Aparently they had no record of my auto payments. They were running a free tv for a year special. At that time I was told since I had a disconnect (And they added on a 40.00 charge) that I would not be able to get the free tv for a year now. At that time they said they would be happy to set me up on auto payments! In february of 2009 I moved and needed to have my service set up again at my new place. There would be someone from embarq coming to hook up the phone and internet and someone from dish coming to hook up the television. I called on a wednesday and embarq scheduled to come out the next thursday. They then transfered me to dish to schedule. The operator said they had an appointment open for saturday morning. I said that would be fine. We set it up and he hung up. 10 minutes later he called back and said that they cant make it saturday they would have to come monday between 12 and 2. I explained that I would have to arrange time off work but that was acceptable. Monday at 4 pm still nobody here. I called them and they said my appointment was scheduled for a friday not a monday and it wasn't for another 2 weeks! I said you can't be serious I have taken a day off work to wait for this and you rescheduled without telling me, and to make it worse I would be without tv for another 2 weeks! The "gentleman" on the phone said well if you dont keep this appointment 2 weeks from now then we don't have another one for a week after that. At this point I was getting mad and I said let me speak to your supervisor I cannot believe you are treating an existing customer this way. He yelled at me saying you don't need a supervisor and hung up on me. I immediately called back and explained to the next person what had just been said to me and can you believe they didn't even have a record that I had just called! She told me there were no notes on my account and that I needed to keep the appointment. If I did not keep it and cancelled there would be an early cancellation fee of 180.00. I waited the 2 weeks and kept my appointment. On the next bill I was charged for the 3 weeks I was without tv. I called and was told I had to pay it... Prorated bla bla bla... But they would credit me $10 dollars a month for 5 months for my inconvenience. It is now june and I have not seen 1 credit. To make matters worse the bill that should be only $110.00 a month is over 190.00. I keep calling questioning and I get the same thing... Prorated... After you pay this bill it will go down. It never happens. I have had enough! I called another company and scheduled a hook up. I called dish today to cancel. They say I owe $160.00 cancellation fee. The cancellation fee is $10.00 per month for every month of unfulfilled 24 month contract. My calculations say august to june is 10 months. That leaves 14 months @ $10.00 a month. That isn't $160.00! There were many more problems and phone calls I have not mentioned here. I told the lady on the phone I would pay $500.00 at this point to get rid of them! It is a shame that they can give such poor customer service and charge you whatever they feel like charging and when you say enough is enough they are allowed to charge more for you to get them to stop! Beware of dish network and their poor customer service!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have the same issue going on right now with the $5.00 fee. I had my phones switched to digital service and had to get the lines re-routed to the receiver for the phone connection. After talking with the reps at Dish Network they said the fee would be removed and waived from now on. Guess what its still there, now they say there policy has changed if you don't have your money drafted from your account for monthly payments they will charge you a $5.oo fee. The same allocation box and eveything as stated on the bill for the no phone line connection. I plan to file an official complaint with the Attorney General in my state. I suggest everyone else do the same, put a stop to the fees. $5.00 from all customers adds to millions a month!
I have to call Dish about once a month for some fee they've slapped on me. For six months, from January to June, I had to call every month to have the $5.00 "access fee" removed. They claimed my phone line was not plugged into the receiver and it always is. Finally, I talked to someone about the problem who said she would "waive" this fee for my account and I would never be charged the fee again. So far two months and I haven't been charged the fee, but a new one appeared... amazingly... coincidentally, in the same month the $5.00 access fee supposedly was waived. This fee is $5.99 for a Protection Plan I never ordered or authorized. I just call and calmly talk to a representative. They are always courteous and professional, but I have to say that I've come to the conclusion that Dish network is running a scam with all these fees and they are hoping that the vast majority of folks never look at their bill and just keep writing the check.
selling private information
Dish Network is selling customer credit card information to Telemarketers; info given includes: CRV number, expiration date, cardholder name, address and phone number. Our information comes direct from the Telemarketer who Dish Network, sold our sensitive information too; when asked where did you get our credit card number from? "We got your CC number from Dish". The credit card number in question, was given only to Dish Network.
All the hidden fees and deceptive marketing practices are another sore spot. Dish keeps getting busted and keeps committing the same crimes when it comes to telemarketing fraud.
Dish DVR's are also subject to being disabled pending court ruling; Dish has been found guilty of patent infringement for stealing TIVO'S
system for DVR recording.
The government needs to step in and keep both Dish and DirecTv on a short leash; to many people are getting ripped off by both companies.
I'm re posting this because the website added a bunch of symbols in the text making it hard to read. I hope the time works better!
It's called fraud in the inducement; which Dish is famous for. Don't feel bad; after we lived out our contract, Dish sent us to a collection agency for $650. Keep in mind we lived out the ultra deceptive contract; but Dish is still trying to rip us off! Dish Network is owned by the LDS (Mormon) Church; so the government is not going to touch them and Dish knows it!
Look up Dish Network on Wiki; you will see that you are not alone. Best thing you can do is spread the word! Tell everyone you know; get even!
You are right about cable; and the picture is much better! I did an A-B comparison between our cables digital picture and Dish. It is like comparing an old VHS tape with a DVD; the difference is startling. Picture was much more detailed on cable and I get far more channels.
I'm sorry you are another victim of Dish Network; make sure you put a not on your credit report so it does hurt you.
I have been a victim of Dish network's deceptive marketing strategy. And this only occurred last year in July 2010. Can anyone provide me with assistance what to do about this ? They have taken an unauthorized amount of money from my CHECKING ACCOUNT. I recently lost my job and had to move from my home. I am now living in a place where the dish is not allowed. I was explained by the Sales representative that if such a situation would ever occur - I would be able to cancel my Dish network without incuring fees. This of course was not the case after we read the contract. And of course because this is in black and white they have the right to their fees. However the SALES REPS have NO RIGHT to deceive potential customers into thinking that such is not the case. My case is unfortunate and I have no other mechanism to vent other than to file complaints with various agencies - FCC and BBB and share my experience with others. Please BE WARNED to NEVER obtain Dish network services. Getting into a contract is VERY RISKY in our economic environment of today. No one can gaurantee whether tomorrow he/she will be employed or have a home etc etc. Just please please please be careful in making a decision with this company - I really suggest cable is the BEST service one can get. These satellite companies should be thrown out of the market forever...they are NOT to be trusted.
I am somewhat of a class action junkie. I know there are laws protecting this type of information, but your contract may allow for its sale. Sucks I know. Check out my site www.classadvocate.com. Lots of class actions against DirectTV for a variety of really bad practices. Not sure if there is one for selling private information. It may be worth passing the information on to some of the law firms there. Good Luck. Very curious to get an update on this one.
no rebate as advertised
I went on line to see about dish tv service and they had an ad running that said 9.99 a month for 100 chanels with a $300.00 dollar rebate for your food and gas for the next three months. It also said free stars movic channel for one year for one penny and up to 4 tvs for free. When I went to get my rebate they said go to this web site and you will get it that you qulify. I went to the web site that they told me to go to and it said that to get my rebate I had to order silver or above. It never said anything in the add about this. Also now they are chaging me for stars they said I had to auto bill pay to recive this. Another thing that was not in their add. I paid my penny for the year free but I am still charged $5.00 a month for the service that I was suppose to get for a year for a penny. They also are charging me for a dvr that I did not get and a second tv witch was supose to be free. On top of all of that they are charging me for local channels that I do not recive and out of the 100 channels that I got for the 9.99 pluse a month which was only suppose to be 9.99 half are food channles or shopping chanles there is nothing to watch but the paid channels. To top it all off when I called them back and asked for my rebate they told me that they where not responsable for the add that a marketing company was doing it for them. I tell you this if you advertise something in your name and then tell me your not responsable for it it is fraud. Also in the add it did not say anthing about a two year contract. But after they came and spent two hours installing a dish on my house and setting up my service the last thing they made me sign is a two year contract. Now I don't want there service any more I can get a better deal with cable for less money with real channles that I will watch. What can I do?
The complaint has been investigated and resolved to the customer’s satisfaction.
I have had almost the exact thing happen to me. I called this dish service company online for the $9.99 deal for six months +.01 penny for a year for cinemax. I was told that I too would receive $300.00 in food or gas card. During my conversation with this company representing Dish I ask some specific questions: Like, are there any other charges that I don't know about? What will be my actual bill for the first 6 months, and after that? I wanted dollars and cents and I wanted exact. I explained that I am on a tight budget and was allocating funds for this Dish. When they came to my home to install the dish I was told that to get the movie channel for a penny I had to have bill pay; thus giving them access to my bank account. I even had to sign a 2 year contract with them. Believing that people tell the truth, I gave them what they asked for.
One and a half years later, endless phone calls, pulling of hair I have gotten nothing promised me at all. When I never got the $300.00-Dish laughed at me and said " Do you really think we'd give you$300.00 to join Dish?" The other company that is representing Dish said that they never had a promotion like that during the months I got Dish. My Bill Pay from Dish was always over $50.00 or $60.00 dollars a month. That's roughly $40.00 or so dollars over what I was told. Not to mention all the other charges they have put on me. I have told Dish on several occasions to come and get there Dish and there DVR's etc before I stick it someplace where the sun doesn't sine. They informed me that they have access to my checking account and they will charge me over $200.00 + for canceling my contract. This was 3 months ago. I have thus stopped Auto pay and am considering canceling Dish anyway. If they charge me $200.00 it's still cheaper than the Dish itself. Besides, your right, it's all shopping networks, ppv, infomercials and a whole lotta crap. I was wondering- Since I made a contract with a company Dish says does not represent them and they do not have to go along with what they promote. Than my contract is not with Dish but with a fraudulent online company misrepresenting the Dish Network. I know that's bull, but I'm willing to try it at this point.
Dish and all these other companies when they knowingly misrepresent themselves are guilty of fraud, and theft. Last time I looked at the law books, these things are illegal and punishable.
DO THE CRIME-DO THE TIME. In my case I believe I deserve a refund from Dish, and monies from their so called non representative online company. Anyway, thats my story so far on this Dish Mess. They lie, they cheat, they steal, than they laugh and humiliate you while they talk down to you as if your head was full of dust.
Sorry for the ranting-=this was=-is my first written complaint on this sight.
charges w/o services
I moved from 1201 w. Turner road to 1312 leeds avenue sometime ago. I have not been able to take avantage of the services because as can be evident, I have never received the “smartcard”. According to your records, it was mailed to the previous address. Since I expect this to be a short term move, I do not wish to use the services until I move back.
I have spoken to several of your representatives, jeff @ q18, alexis and others without resolve. I do not owe any payments to dish on any account and I only purchased a temporary card to establish services which I was not able to enjoy. Upon my return to 1201 I do expect to restore services and that way I will not have to enter into another contract, just activate the existing service.
You may forward a label and box to the 1312 leeds st. Address for the equipment to be returned so that I will not be charged anything and your inventory will not be short.
Further, I am unemployed and attempting to restructure my expenses.
The complaint has been investigated and resolved to the customer’s satisfaction.
no show for installment
I called Dishnetwork on Wednesday 5/13/09 for an installation for their Internet with Wildblue. The CSR said they could come between the hours of 8 to 12 am. So I set it up for Saturday 5/16/09. I recieved a call from the hub manager at 8:30 on the day of the installment and she said we had to reschedule the appointment because their was only one installer in our area and he didn't work weekends. I told them I had took the day off of work because the homeowner has to be present at the time of the installment to sign the contract. I was on the phone with different CSR trying to get my dish installed when they told me it be. Over 4 hours on the phone with rude CSR and still no luck. Had to reschedule the installment and the soonest would be 5/18/09. So a day of lost wages and no dish and will have another day of lost wages just cause the technician doesn't work weekends. They could have told me from the beginning instead of misleading me and could of called the day before to let me know at least I could have went to work.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dish Network sucks IMHO
scam and cheating
I contacted dish on Friday, April 10, 2009 to inquire about service. I was told I would get certain equipment & service for a pre-paid amount. I told them I had to go into town & get the money & would continue with purchase. After I got money I called them to continue purchase. I verified equipment & service then gave them my cc numbers. When getting ready to set up time & date for installation I reverified equipment & service & was informed that they were mistaken & I had to pay more money for equipment & service I wanted. I told them I did not want service then. My cc had already been put in a hold status so I requested the money to be put back on. I spoke to 2 different agents then & was reassured the money would be put back within 24hrs, not 48 or 72. 24hrs later the money still was on hold so i called and asked to speak to a supervisor who then told me the reversal had NOT been posted yesterday due to a clerical error. I called back and was then informed it would take 7-10 business days but that they could expedite it to 3-4 days and my phone battery went dead. I switched phones but by then they had already hung up. It didn't take even an hour for them to post the payment but it has taken way longer then the 24hrs. I was promised for them to release the amount. To date, April 12, 2009 it still is in HOLD status. After being lied to several times I do NOT trust Dish Network to give me my money back at all. I feel as though I've just been mugged. You would think a big company such as Dish Network wouldn't have to resort to such scam artist practices as these.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am so sorry that you are facing this with DISH Network. Have you tried calling your credit card company, and complaining that you have attempted to cancel the order, yet DISH won't do it? I believe you can request that they stop payment to DISH, and it could result in DISHs inability to charge on your card. You will probably have to have a new credit card number, and have them issue you a new card (as they will freeze this one), so that DISH cannot put any other charges on the card. I know it may be a hassle to do this, but it may save you some money. Just a thought ---Tim
billing errors
Dish Network charged 2 "all day" PPV movies to my account on a day when I wasn't even home. Easter Sunday of all days. Called them, got the run around and pretty much was told "too bad". Customer Svc rep could barely speak english and at first refused to let me speak to a supervisor. I finally was able to leave a message on the supervisors voice mail. Still waiting for a call back.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm if process ( another month) to straight up billing from Dish, frustrated and upset by their practices. Is only 4th month I have service, seriously thinking quit this [censor] provider and move on. Just another co-comcast rippof co.
charged my credit card without authorization and now not owning up
I recently called into Dish Network to make a payment arrangement. The woman over the phone understood everything and then confirmed it all back to me. Moments later she processed the payment and said that she did it now instead of later so I wouldn't have to worry about it. Once I told her very sternly that it was not supposed to be withdrawn now and that she had to unpost the transaction, she hung up on me.
I called back and spoke with two other reps, one being a manager and neither would refund it to me credit card seeing as though there wasn't an actual "credit" on my account, meaning I hadn't overpaid. Now I too work in customer service in a call center and I know full well that there is always a way, you can unpost the transaction or at the very least send a message to your accounting department for them to put it back on the credit card. Never the less, Dish just would not fess up and own their own actions.
Moments later I called my bank and they said I either had to file a dispute with my bank and have my account on hold for several days and be issued a new credit card or talk to dish one more time to see if they were willing to settle it without involving anyone else. Either way, I called back and got a nice representative that did go ahead and put it thru to go back on my credit card. She also stated that if I had any overdraft fees to call back and have them at the very least put that credit on my account with them.
I called back today once everything was put thru, the credit, and the charge to inform them of the 4 overdraft fees I currently have on my account. They were unwilling to do anything at all. I spoke with a regular rep, a supervisor, and their supervisor, the leader of the department. All of them were unwilling to do anything. They said that they had done their part by putting back the funds into my account and there as nothing more they could do. So now I am left to pay the $120 in overdraft fees that have incurred because of them.
I am so livid at all of this that I just want to close out my account and call it quits with them. I am only 20 years old, live on limited funds, have other bills to pay, and medical issues that I have to worry about as well. And due to my account being in the bucket over the last week, I had to scrounge up change to pay for parking in the Dana Farber Cancer Institute when I went to a doctors appointment. I mean seriously people, do you have no souls?!?!? As soon as I can, I am closing my account and getting another service. They just aren't worth my time and troubles.
Well first of all, its a ###ing recession [censored] bag. and second of all don't pass judgement on me. You don't know that I'm only 20 and the breadwinner in a family where both my single mother and brother have been laid off. Maybe you should keep your arrogant comments to yourself. I was aware that this website was to show how some companies are shady and that is what I did. So go take a long hard look in the mirror before you come back and be a ### to a 20 year old girl who is doing the best she can to make ends meet with what she's got. @$$HOLE!
The complaint has been investigated and resolved to the customer’s satisfaction.
dear bobcockburn
are you a complete ###ing ###... the girl ran into problems with money.. what are you some rich snob that runs to daddy for help? get real ###, people all around the country are having money issues and a lot of GOOD people are doing what they can to pay there bills ###!
tv is a privledge, not a need, if you cant pay your bill due to this "recession" maybe your priorities are in the wrong place
pay your bill on time and you wouldnt have to make "arrangements"
awful company
I recently was ripped off by a Dish Network retailer called Mini Dish Network. I was working at a county fair in Benton County. At the time I was helping a Chef for Kitchen Craft Cookware. I spoke with the Dish Network rep and he told me he knew someone I knew in the business. The person I knew was a christian guy who didn't drink and fairly honest. I had sold Dish Network door to door through this other agency . The dish Network company at the fair was called Mini Dish Network and operates out of Portland, Oregon. The owner is Brett Driver his brother pretends to be the owner his name is Troy Driver.
Troy Driver was who I spoke to at the fair. He had a business card that said Owner on it. I assumed he was legitimate because of how he told me he knew my friend I had worked with before as an agent of dish network. This Troy Driver guy told me I could call him anytime and he would get me out selling dish network contracts.
After a few fairs with kitchen craft I was in need of employment because the job was temporary. I called Troy Driver and he told me to come over to his house. He operated out of his garage. He told me he would start training me that day. When I arrived he told me he would not be able to train me because of another fair and he had a sales agent who was top notch and could train me. Then the other sales agent suddenly quit and was no longer working with Troy. They had a dispute over paperwork honesty. Troy told me I could stay in his garage for a few hundred dollars until I could get a few contracts . He said he wouldn't bother me All he needed was three contracts a month from me for the garage space. I had just stopped working at fairs and needed a few weeks of work to get into another place. I accepted the invitation.
I hadn't been able to get a hold of my friend who's supposed friendship with troy made it seem safe to me. As soon as I brought my bags to Troy's he changed like jeckyl and hide. The next day I was locked out of the house and had no access to the toilet . Then I was yelled at and told I had to do yard work and house work. Then I was told I had to help work at the state fair. I didn't leave right away because I figured I could stomach it until I got a few sales. He told me each day he would find someone to train me . He finally found someone . It was someone who was ripped off by another retailer and quit Dish Network for a year. He said he was ripped off 5000 dollars in commissions. I was started to get the picture.
I had no bad experiences like this prior with dish and couldn't get a hold of my friend I worked with before. I was yelled at each morning and told I had to drive people to the state fair . At night I had to drive home because Troy was a heavy beer drinker. He yelled all day and night for people to do everything his way. At the end of that fair I had a few sales pending and was getting the hang of it. I had no real formal training or even been walked through any sales .
I was given an ultimatem to go with Troy to the next fair in Puyallup washington. He told me I couldn't stay at his house after telling me he would leave me alone all he asked was 3 sales a month. now I had to goto puyallup. He was talking to me about contracts and how he got started in Dish. He had sold dish for several years but he never filed his taxes for 10 years he told me. To hide from the IRS he had his brother put the business in his brothers name. . I needed to get out of the situation but I had only a few minutes of the day to do anything . He would yell and scream at me and then say I love you Ed really I'm a good guy you just have to work around here we need some sales out of you. Or words to that effect.
I had to drive to Puyallup because he was drinking. He yelled at me as soon as we got there. He was drunk and harassing me. I had detective training earlier in my life and could put on a straight face and understood he was drunk I had to humor. I had to open at the fair everyday and stay until close. He would arrive late afternoon sometimes early noon. Then he would leave a few hours before close and get drunk. He was hardly there and I had no training or experience. He agreed he would give me a 50 dollar commission on every sale at the fair.
All I had to do he said was bring people back to the booth. He told me he expected 300 sales from the fair. We weren't getting very many and he was yelling and screaming every day and night. I would get 5 or 6 sales and he would yell for me to get more and call me names and call people names behind their backs who would come to the booth and leave. The sales people in booths next us noticed how he behaved and a manager came over to me and told me he would let me sell hot tubs and the first hot tub I sold he'd give the commission right then to help me get home and not have to go through Troy driver anymore. He embarrassed me and those around him everyday and night. he drank every night and sometimes in the day. I had to be designated driver every night because at the end of each night he was drinking.
I was about to leave and he told me he would pay me 5000 dollars if we just get 100 sales before the fair ends. We had about 35 and 10 days left. I thought it was possible. A few days later he put his laptop on my shoulder as we were walking to the car after closing time. I told me to carry it to the car. I carried the laptop and set it down next to him when we got to the vehicle . I told it was there. He was on his cell phone and told me I am driving he's been drinking.
We left the parking lot and noticed his laptop didn't get into the car. I assumed he put it in the car. He threatened to kill me beat me called me every name he could then when we arrived back to get the laptop it was gone. I told the police about his behavior. He blamed me for it yet it was his job to keep track of the laptop and his laptop. He was drinking not me and I set it down next to him. He was unable to speak to me he was belligerent and verbally abusive. I went back home on the bus.
I got a ticket from family and his brother played the innocent owner who really wasn't involved and I had to get my money from Troy. Troy decided I owed him for the lap top and then after a few weeks I called him and told him I was going to file a law suit and call the IRS. He told me he would pay me in 10 days from that time a small portion of my sales. a week past that 10 days and he still wasn't paying me. I decided to just take him to court and sue him.
Nearly every word out of Troy's mouth was a lie or some word to prepare himself for another lie.
Troy's deceit put me on the street for more than a week with no place to stay!
Luckily I met a truck driver who would hire me to be a lumper and teach me to drive truck.
I still have a few days to start that job so until then I am still injured from Troy Drivers business Deceit and Dish Network is absolutely how Troy Driver could do it. So Dish and TRoy are guilty to me I'll have to see in court. The least Dish could do is not let Troy use their company to do business his way.
The complaint has been investigated and resolved to the customer’s satisfaction.
All I want to say to future customers is STAY AWAY FROM DISH NETWORK, NO MATTER HOW GOOD THEY SAY IN THE ADS -it's a scam.
Here is my experience after nearly 12 month of service: First they locked me in a contract for 18 months. Then, the first month bill showed numerous hidden charges (took me several hours of phone calls to dispute them off). Then after a few months, they increased monthly fee for several dollars more (while the contract is still in effect), and shamelessly explained that it's required by your state. After further confronting, they changed the reason to "due to increase in programming fee" and insisted that in the contract, they have the right to change the programming fees and charge you more. What a joke!
I reported on these unethical, scheming and ultimately illegal tactics on 11/17/2008 and am here again with an update.
Once the dish network people made it clear that they did not care if they practice ripoff tactics, and after finishing talking to Gilbert Lopez at corporate dish network offices in Colorado, I decided to try to protect myself and my paltry checking account.
The first thing I did once I was 'disconnected' from my conversation with Gilbert was to call my cu and cancel my debit card. So far, this has saved me from any unauthorized, stealing, ripoff withdrawals from my account. Thaaank you jeeezus!
I have no idea how I can get out of the bogus contract the 'installers' in Mill Creek WA screwed me into. Gilbert sent me a copy of the 'contract' which was NOT a part of the original paperwork provided me by the Mill Creek, WA 'installers'. The 'copy' I received from Gilbert has my initials but I had no copy of the contract when the installation was 'executed'. He (Gilbert) simply added my initials to this 'contract' via electronic defacing. The 'installers' verbal assurances were nothing but a fart in the dust. Those guys should be extremely ashamed of themselves. Haven't we ALL had enough of the enron.
My only hope is that word travels well enough in 2009 to keep unsuspecting people like myself from being scammed into a bogus contract. Dish Network from what I see in the media is slowly 'passing away' Thaaank you jeeezus! The ### deserve to be refused by every major and not-so-major television network out there and I truly believe they will faaaaade away. The sooner the better.
DISH Network when you die I will piss on your grave.
Signed up for Dish Network in November, by telephone, promised a free Home Theater System. Nothing mentioned about having to go on line within 30 days to receive supposed Voucher. No internet address given. I called them back because I did not receive a voucher in December and they told me to go to MyDishnowrebate.com and down load claim form and send 3 months paid dishnetwork bills to receive a voucher for the system. I did so, I called February 19, 2009 and they told me they never received the claim form, I am going do everything in my power to make sure DishNEtwork and INfinitydish.com go out of business for false advertisement. I'm stuck with a 2 year contract for nothing!
I called Dishnetwork to make a payment by phone as I always do. This time however, they have a voice automated service. It is the poorest most disgraceful service I have ever used. You not only have to listen to stupid pay per view adverstisements, they can't get your information correct. I gave my card number and the voice repeated back some ridiculous number I never said, I have to punch in the number. The voice asked whether or not I wanted it to be activated throught the AMT and I said no but the voice kept saying I can't understand you. Would you like me to connect you with an operator, however it will be a $5.00 charge. This went on and on. It took about 3 or 4 times before they got it right. Each the voice asked me if I wanted to be connected to an operator but it would be a $5.00 charge, I answered no. I do not have a speech impedement, nor am I incapable of following instruction. I do a lot of phone payments and this is the worst I've ever encounter. The audacity they have in threatening to charge you $5.00 for connecting someone to a operator because of their poor service is amazing to me. My time is very valuable to me. This procedure took me a total of about 15 minutes. I think they should pay me $5.00 for my time.
I am a dish customer who resides in the syracuse n.y. area. i made the switch over to dish a few months ago. the gentlemen i talked to from customer service told me that i would have cbs in high def. i still do not have that service. if i would have known that i would have never made the switch. i would like to know when that service will be available.
The Only time I ever get upset at all and I allways try and be professional is when a customer agrees to sign up for Dishnetwork Service and they break there contracts which in return creates a chargeback to our company which can range all the way up to 1000.00 per cancellation. the customer doesnt stop to think before they cancel who else this can be hurting which in this case is me...I try everything possible to allways resolve any and all customer complaints and issues...we happen to be the only retailer in the United States that gives the customer a free gift for giving us there business and staying with there local retailer for Dishnetwork...if for any reason if a customer did not get a free mini laptop from us its because either they have broken there contract or broke there agreement to stay on Autopay or they never paid there shipping fees...even then if any customer would just call me and allow me to work this issue out I would immediatly resolve the issue and make sure the customer is happy...I wont lie and tell you that there has been a couple episodes where I defended myself on the phone when threatened which I may have used not so professional words but let me ask you this...if your physically threatened and yelled at how would you react and again even then I try the best I can to be polite and I allways try and work the problem out with the customers but unfortunatly you cannot make everyone happy as much as Id like to...this customer that wrote about me in the last blog If I remember correctly broke there contract and avoided my calls at all costs and left his equipment with his mother (satelite equipment receivers etc) and they were not willing to give us back our equipment or pay there bill so I can honestly say this customer is a dead beat and thief and If I only new then what I know now about that particular customer I wouldnt have ever allowed this customer to sign up EVER...people like this is why alot of retailers go out of business and as a retailer I really need to screen every customer the best I can before allowing that customer to sign up with us...this particular customer is never welcome to sign back up again with Dishnetwork again and as far as ever allowing myself to ever be there to help anyone Ive stopped because no matter what you do to help people out because you honestly feel sorry for them and you wanna try and help them they allways end up making you look like the badguy but in the meanwhile im the person being used and taken advantage of and once I finally realize these people you cant help I make it known that I cannot help any longer since they dont wanna help themselves and I explain Im not gonna help someone that doesnt wanna help themselves they turn it around like they have here and Im the badguy...for all of those people out there please take it from me and never trust anyone that you try and help...they are down and out for a reason more then likely becuase they refuse to try in life and burn every person that tried to give them a helping hand...I sincerely feel sorry for these type of people but I will remain at a distance and never allow myself to help anyone personally again because its clear here it was never appreciated...anyways enough said from me. you can believe what you want to believe but I have no reason to lie...I gain nothing from lying . I am a Very Honest retailer and nice guy but only become unhappy when a customer ends up costing me thousands of dollars because they couldnt be grown up and work a issue out with me with there service before they break there contracts. I can only Pray that Dishnetwork goes after this type of customer since they limit us to what we can do other then taking the customers to small claims court which even when we won in court they wouldnt pay regardless so whats the point...we just take yet another loss because of customers that cant pay there bills and fullfill there agreements.
This troy guy is a horrible buisness man! He promised my mother a laptop she still has never recieved and ive heard and read horrible things from this man everything from threats to customers blackmail and foul language! someone needs to get him away from the public!
Hi, this is Alicia Brink. I'm with DISH Network. I apologize about the confusion with the charges. When a customer opens up an account we require a debit or credit card to be placed on file, in case the account is closed and the equipment is not returned or if there is a cancel fee. We would have had to collect the card number and authorization from the card holder. When the account is closed the equipment must be returned within 30 days. The account will be charged the equipment fees if the equipment is not returned in that time frame. Once the equipment is returned we can credit the account. If you have any other questions please let us know.
I've experienced the same type of behaviour from Troy Driver also. It seems like he surrounds himself with people who are down and out on their luck, gets them dependent on him, then treats them horribly.
Read terms and conditions before placing any type of service then later act surprise when charges appear. I recently Order dish network service from infinitydish.com and I'm very satisfied with their service. Highly Recommend this company. their customer service reps were very friendly and explained clearly their service terms. posted by frank, Los Angeles, Ca.
cancellation charge
Our house and everything we owned was blown away by hurricane Ike. There is nothing left but a slab. The satellite equipment is at the bottom of the Gulf of Mexico. We were forced to move in with our daughter i Indiana. Since we cannot return the Dish equipment, they are going to charge our credit card $500. Cannot believe this company is so heartless. Don't know where to turn next. Please help. Reba Nale, 3940 N State Rd. 39, Lebanon, IN 46052
The complaint has been investigated and resolved to the customer’s satisfaction.
I would suggest you email Stanton.Dodge@dishnetwork.com
He is their legal representative
DISH Network Reviews 0

About DISH Network

One of the key advantages of DISH Network is its extensive selection of programming options. Customers can choose from a variety of packages that include hundreds of channels, including popular networks like ESPN, HBO, and CNN. The company also offers a range of international programming options, making it a great choice for customers who want to stay connected to their home countries.
In addition to its programming options, DISH Network is known for its advanced technology. The company offers a range of features that enhance the viewing experience, including DVRs that allow customers to record and store their favorite shows, as well as mobile apps that enable customers to watch live TV and recorded content on their smartphones and tablets.
Another key advantage of DISH Network is its commitment to customer service. The company offers 24/7 support to its customers, ensuring that any issues or concerns are addressed quickly and efficiently. DISH Network also offers a range of resources and tools to help customers get the most out of their service, including online tutorials and user guides.
Overall, DISH Network is a top choice for customers who want high-quality programming options, advanced technology, and exceptional customer service. With its extensive selection of channels, innovative features, and commitment to customer satisfaction, DISH Network is a leader in the satellite television industry.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with DISH Network. Mention key areas such as customer service interactions, technical issues with the service, billing discrepancies, contract disputes, or installation problems. Include any relevant information about transactions, such as dates, amounts, and service details. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with DISH Network, and the company's response or lack thereof. Explain how this issue has personally affected you, such as any inconvenience, financial loss, or stress it has caused.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, emails, or service agreements. Be cautious not to include sensitive personal information like your Social Security number, bank account details, or other confidential data.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with DISH Network. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against DISH Network on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-ups or requests for additional information to help resolve your complaint.
Overview of DISH Network complaint handling
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DISH Network Contacts
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DISH Network phone numbers+1 (888) 313-5710+1 (888) 313-5710Click up if you have successfully reached DISH Network by calling +1 (888) 313-5710 phone number 2 2 users reported that they have successfully reached DISH Network by calling +1 (888) 313-5710 phone number Click down if you have unsuccessfully reached DISH Network by calling +1 (888) 313-5710 phone number 13 13 users reported that they have UNsuccessfully reached DISH Network by calling +1 (888) 313-5710 phone numberCustomer Service+1 (800) 333-3474+1 (800) 333-3474Click up if you have successfully reached DISH Network by calling +1 (800) 333-3474 phone number 0 0 users reported that they have successfully reached DISH Network by calling +1 (800) 333-3474 phone number Click down if you have unsuccessfully reached DISH Network by calling +1 (800) 333-3474 phone number 0 0 users reported that they have UNsuccessfully reached DISH Network by calling +1 (800) 333-3474 phone numberCustomer Service
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DISH Network emailscare@dish.com100%Confidence score: 100%Supportcare@dishnetwork.com100%Confidence score: 100%Supportleaves@dish.com100%Confidence score: 100%Contact for accommodation requests during the application processtina.chu@dish.com100%Confidence score: 100%rachel.parks@dish.com100%Confidence score: 100%hannah.ballard@dish.com100%Confidence score: 100%joseph.jones@dish.com100%Confidence score: 100%careers@dish.com100%Confidence score: 100%
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DISH Network address9601 S Meridian Blvd, Englewood, Colorado, 80112-5905, United States
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMar 05, 2025
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i informed enjoy better tv in advance of what type of satellite package i was interested in with dish network. American All Pack, w/ HDtv receiver & dvr. and that i was only for one television. agent informed me that this was noted. However, when 11/10 came to order packaging it became an ordeal. After all is said and done. I called my bank and the amount taken out is less than expected. when i called enjoy better tv to find out i was informed through accounting that i ordered the America's Top 120 programming package with standard receiver. After voicing my complaint with them and dish, i tripled talk with so many agents about this misinformation and misleading of customer service. informed that to get the hdtv receiver it would be an additonal cost of 199.99. to enjoy better tv you work on a commission and sales. this is bad business downgrade to upgrade for commission. if i had not investigated and the installers wrapped up their work i would've been stuck with a standard receiver and a package i did not request and locked in a two year contract, just to pay double to "Upgrade" service. Bad Business.
They promissed if I join DISH network for 18 months contract, they will give me $100 gas rebate through EW rebate (www.rebatesrus.net).
I kept sending the gas receipts and coupons to (REBATESRUS, PO BOX 5099, GRANBURY, TX 76049) but received no money.
I contacted PAT CAIN the customer service of Enojoy better TV and DISH network, but they trying to distance themselves from their REBATESRUS partner. Each one said that they are not responsible for their partner illbehavior though they are still partners.
Enjoy Better TV is a Rip off. I signed up with them, was told one thing over the phone. I tried to cancel a few days before my installation because of a double standard charge. That was not mentioned in my initial phone call. Dish Network refunded my fee's, however Enjoy better TV did absoluley nothing. They continue to put off refunding my 49.95. If you do go with DISH, dont go through this company. Completely a rip off and horrible customer service member.
I found this company through an advertisement. They are a company that brings in business for Dish TV. They offered all sorts of incentives like a lower satellite TV rate for 1 year, plus free HBO & Showtime for 3 months, all for an installation price of $49.95. I paid them the $49.95 over the phone, and they sent someone to set up my satellite. When I got the monthly bill from Dish, however, it was MORE THAN TWICE THE PRICE I had been promised! Furthermore, when I asked EnjoyBetterTV.com for a simple receipt for my installation (which I need for reimbursement purposes), they refused! A supervisor named Scott Myer said they "just don't give receipts". When I asked to speak with his supervisor, Patricia Cane, he said I could not as she would "just tell me the same thing." Needless to say, I am sorely disappointed in this company and their horrible customer service. Dish TV should be more careful in screening their affiliates. This has really turned me off to satellite TV.
Came with to short of wires when installing system, so I went and bought longer ones.. Put DVR in wrong room and I switched it myself because installer had to be at next install and was going to come back and never did. $50 gift card was never sent but they chargedmy credit card the $50 but never got it back and its been 4 months
All should contact Dish Tv and complain!
Hi m velez,
I'm sorry to hear you had a difficult time getting the correct programming added on your account. I do hope everything is resolved for you, but if not I would be more than happy to provide assistance and answer any questions you have. You can post them here, or if you have questions pertaining to your account specifically you can email me at thomas.faust@dishnetwork.com.
Tommy Faust
DISH Network Executive Offices
I just got screwed by the same company. I cancelled my service the next day, still trying to get my 49 dollars back. Their customer service guy out and out lied told me not to worry about the third recieved said..i quote "wink "wink" and I wondered what was going on but went along, installer shows up, this guy out and out lied, was gonna be an additional 7 dollars a month, turns out direst TV was cheaper, hell id done business with Direct TV for 6 years and only left due to a discoutnt Bellsouth gave me. The company lies and then attempts to keep the money, no service was rendered! Stay away from these people. I will be in contact with the BBB and see what my local new station can do to bring these folks to light!
I do not want ANYTHING free, just want to be told ahead of time instead of them trying to hide the charge...I dont buy Visa gift cards and never knew about such a charge...I think it it wrong to tell someone that you are getting a gift card for $50 or $100 or whatever just to find out that there is a charge for it...its not right to hide the facts until after a contract is sighed. I am in the process of filing fraud for this with my credit card company.
If you buy a Visa gift card at the cash register of your local grocery store and you choose the $50 option, your total purchase is $54.95. The $4.95 fee is an activation fee charged by VISA! That charge is simply passed on to you by the retailer. Deal with it. Besides, free install (labor), activation of the satellite service, equipment, etc. isn't enough for people that they have to complain about a processing fee of $49.95? Everybody wants something for nothing...Cell phones, gym memberships, electric companies, water companies...every SERVICE charges fees, it's the world we live in.