DISH Network
Reviews and Complaints

Turbo HD Silver packaged was advertised to contain all the HD channels associated with the Silver and Gold classic packages, but it contained less.

We've been with Dish Network for a few years now and recently signed up for the Turbo HD Silver Plan. During the past week, we noticed that Nickelodeon, one of our 3-year-old's favorites, was missing. This morning I hit up Dish Network's Live Help function on their website. The rep told me that Nickelodeon, along with 4 other channels I definitely had (Fox News, MSNBC, MTV, and VH1) were not part of the Turbo HD Silver package and never were.

When we went with Turbo HD, it was sold as every channel with an HD equivalent in the Gold and Silver packages, which held true until this past week/weekend. The rep said that was not the case and that adding on HD to a regular Gold or Silver packages actually gave you more HD channels than getting an all HD package. I asked the rep for a complete Turbo HD channel lineup, which he conveniently could not find on the website, so he manually typed a list, which I noticed also left out FX. When I let him know I had watched FX as of yesterday, he recanted and said he left that one out accidentally, but the others are definitely not now, nor ever were part of the package. He insisted MSNBC wasn't part of the package even though it's on my television even now.

When I brought up the fact that he had channels listed here (New England Sports Network) that I had never heard of, he recanted again and said he had might have missed some of the regional sports networks. He had no explanation for the missing Turbo HD channel lineup, so I had to basically take his word that it was never part of the package. It seems to me they're just making things up as they go along and arbitrarily taking channels away. The fact that there is no Turbo HD collateral on the website anymore makes me believe that they're trying to sweep it quietly under the rug.

Frankly, I just want my kid's channel back, but if they can't provide that, I want the Silver package with HD for the Turbo HD Price for the 15 month remainder of my contract or I want to be rid of my contract without the $160 penalty.

May 5, 2008 the installer came out to install my service, he installed two new satellite receivers. He ran the coaxial cable just under where the mobile home rests on the foundation forming a “gutter” just about the entire west side of my home. With the “bellow shape” of the cable, this was perfect for the rainwater to redirect under my home right into the particle board of my floors and seeping and rotting out my walls and floors over the coerce of one year. The flooring slowly absorbed the water, rotting the floor until the rainy season of 2009 where the boards could not absorb any more and over flowed onto the top of my wooden flooring.

On July 22, 2009 I noticed the floor sagging and pulled up my wood flooring, saw for the first time wood rot, and mold; on the West Side of my home, the rot stopped ¾ of the way down the home. I immediately removed the rotted board, placed plywood over the damaged floor, called my insurance company, July 23, 2009 and filed a claim, Citizens Insurance Company. The operator asked me when the damage accorded, and I answered, most likely during the rains we had earlier this month, however, I noticed the damage on July 22nd and started to “midrate” the damage with temporary repairs. The inspector came out, Monday, July 27 and confirmed to me “It seems the damage may have been caused by the faulty cable installation. He told me the adjuster would be contacting me next week to discuss my claim. 911 Restoration confirmed that to me today with evidence that the moisture stopped just beyond the drill marks from the Dish Network installation.

I also noticed, black spawns of mold growing in my walls and on the structure beams under my floor. On Tuesday, June 28, 2009, I took samples to Advanced Scientific Laboratories for analysis. They confirmed with me yesterday, in a lab report that I have four types of mold/ fungus growing in my home; Heavy numbers of Aspergillus/Penicillium sp, Heavy numbers of Chaetomium sp, Heavy numbers of Miscellaneous/ Unidentified and Heavy numbers of Trichoderma sp. At least two types are very harmful to humans.

My doctor confirmed to me that I was having a allergic reaction on July 10, 2009 in my sinus. Now that I have learned that, I have a “toxic” mold/ fungus growing in my home that is contributing to allergies and discomfort I am quite concerned for my health in addition to the structure of my home.

Additional Personal Injury, on June 8, 2009 we had a rain storm and I was in my bedroom laying on my bed I got up to walk into the kitchen and slipped on a puddle of water on the floor. This puddle was along the west side of my home jamming my foot, in a full stride, into the pantry wall breaking my toe. The next morning I went to my doctor with severe pain in my foot, my doctor, x-ray-ed my foot and determined I had a broken toe and was to ordered crutches and to wear an orthopedic shoe for six weeks. I now realized, for the first time, my slipping and breaking my toe in June is related to the Dish Network installation. In addition to breaking my toe, this faulty insulation rotted out my floors, and seeped into my wall, structurally compromised the integrity of my dwelling.

I have rotted wood, Toxic Mold/ Fungus testing, Slip and fall accident, doctors appointments and medicines and damage to my home and structure. My immediate concern is for my health and safety in my home.

Bill

After having Dish Network installed in our home for around two weeks and as we were downstairs the box in the upstairs bedroom caught fire. If we were not at home we more than likely lost evewrything we had. My wife and I both got minor burns to our hands as we unhooked it
i took it to the garage (which the door was open) and dumped the cats water and litter box on it to put it out. It not only burned our tv but other items as well as the smell removal and cleanong came in at around $2500 which Dish has refused to pay because they say some forgien object was in the box. Nothing could have been setting ontop of the box because there was an alarm clock there, we do have animals but none in that area or not enought ime from installation for any builtup of any kind. After Disn people came out it was noticed the installtion lacked a whole lot, wire laying inthe side yard, tools, including post hole digger, hammer, pliers, wrenchs and a half bag of concrete. But they contine to say nothing was their faulf. WATCH OUT!

Offered a special of 200 hd channels, cinemax for 1 year for 1 penny, 5 HBO channels, FREE local channels for a low price. After asking 2 more times if they were sure that I could get the local channels in my viewing area, Lawton/Wichita Falls. Once I gave info for credit card to sign on, and it was removed from my account, I am told that the only way that I can recieve the local channels is to pay a one time fee of $270 plus a monthly charge of ..., didn't hear the price because I had signed on for free locals with an additional 5 dollars a month after 6 months. I cancelled the account right then. I was told the money would be returned to my account within 3 working days. That was July 6, 2009. Today is July 27, 2009 and the $79.99 has still not been credited back to my account. Very misleading in the advertising, then an outright lie about both the locals channels and when my money would be credited back

When I signed up for dish network(unfortunately before I read the pages and pages of internet complaints)my salesman assured me their own employees do the installation, not a subcontractor. I was at work when the sub
contractor showed up. My wife was at home and was unaware he was a subcontractor. He fastened the satellite cable to the shingles(yes the shingles)and ran the cable across front and back portion of my roof. He also didn't connect the recievers to my router/modem like he was supposed to do. When I complained to dish about the installation, they refer me to the installing company, who just keeps pointing out that we signed off on paperwork that we were satisfied with the install. Who climbs up on the roof when the installer is there to check the installation out? The installer also said we didn't need the recievers hooked up to the modem/router,
but also failed to inform us that we will be charged $5.00 extra per receiver every month as a result, supposedly because Dish has to send updates thru the satellite, instead of thru our internet connection.
Dish network is responsible for who they send out. I did not enter into an agreement with the subcontractor. When you call Dish network, their CSR's are very polite and friendly while they run an effective smoke screen
of referring you to someone else's voice mail that never returns your call. Time Warner Cable has offered to help me with the $250.00 termination Dish Network charges if I switch back. Hope that helps you other folks.

Rob

Dish net work tv never worked in my home and this company would never come out and fix it problem but they certainty took money every month for their bad service... and when I had had enough and cancelled the bad service they took $200.00 out of my account without my consent and an additional $325.00 for their crappy equipment and has refused to give it back...every time I call this company they have a different story about my refund. They are a ripoff company...

I received a telephone call while I was at work on June 23, 2009. The message I received was that I was all set for hook-up of the Dish Network (everything was already paid for) and I just had to press the number 1 to confirm a time - The message said that I was also entitled to a $100.00 cash refund and I could get Disney Tickets also. I pressed the number one and was connected to a salesperson (Kevin) who asked me what I wanted to purchase. I explanined to him that I received the call about a hook up and wanted to know what time. He again asked me what I wanted to purchase. I told him I was called by Dish and told him what the message was. He in turn became very rude and told me that he did not care what the F***ing message said - did I want to buy the Dish package. I told him that he was calling a business and I did not appreciate the vulgar language and he slammed the telephone receiver down in my ear.
I am very upset by this call and the disgusting language that I had to be subjected to and I think you should stop with these misleading telephone calls. I have received other calls from the Dish Network at this telephone number and have repeatedly requested that this number be removed from the call list.

I think this reflects badly on your company that you have to resort to scam phone calls and rude salespeople.

Rosemary Callahan
[protected]
[protected]@trifund.com

I was charged for two months on my first bill, which stated this was a one-time issue, and that all future charges would occur each month. However, in May I had two months deducted from my credit card account again...then had another charge to my account in June. WHY AM I BEING DOUBLE-BILLED AGAIN, AFTER BEING ASSURED THAT THIS WAS ONLY A ONE-TIME ISSUE? THEN HAVING CHARGES DEDUCTED FROM MY ACCOUNT AGAIN FOR JUNE? I've never been credited for the $90.00 in cash that I paid to the outside-contractors that installed my equipment...the first installer arrived with only one receiver and no HD cable (stating this was our responsibility, which was NEVER communicated to us prior to this time...he told me to not tell anyone that he was leaving the installation "as is", as this would get him into trouble, ) and also told me that I must pay $50.00 to have a second dish installed on the cottage on our property, since the buildings were too far apart (I had made it clear to the rep that we may require an additional dish for this reason, and paid a deposit up front for this second dish...the installer only brought ONE with him, so was not equipped to do the installation as ordered, requiring me to be home for a second installer the following day, which was EXTREMELY inconvenient!) When the second installer showed up the next day, he also told me that Dish Network required an additional $100.00 for the second dish! I told him to forget it, and that I'd like to have my original $50.00 that I had paid to the first installer returned. He offered to sell me one of "his own dishes", which he had in his van, for $40.00, which I agreed to, but neither work order reflects the cash transactions! (I was told by the representatives that the installers had me speak with on their cell phones that they did not have access to my billing information, so could not charge my credit card...I am set up on an "auto pay" program, so still do not understand why all people I spoke with and saw were wearing the Dish Network logo, driving vans with Dish Network logos on the side, and the reps over the phone told me they represented Dish Network.) Since this is the case, I expect Dish Network to resolve this issue immediately, or I will seek legal retribution...also, I paid $318.00 as a deposit for ALL equipment, even though I was supposed to receive TWO receivers for free (as advertised on the website)...I had to pay for the second receiver (as it was not HD like the other one), AND had to pay these additional cash fees for the additional dish. This was NOT represented to me by the person taking my order over the phone, and would appear to be a fraudulent practice.

Two weeks later, I received a letter stating that due to my poor credit history, I was no longer eligible for any of the specials I had signed up for at the time I placed my order...however, this is why I was required to pay the $318.00 deposit, as well as being required to be set up as an "auto pay" customer. Unfortunately, this "auto pay" system is taking liberties with my money, which is unauthorized and illegal.

I expect to see credits made to my account immediately. I am also reporting Dish Network to a Complaints website, as I have noted that there are hundreds more people like me that are very dissatisfied with the "bait and switch" tactics and over-charging that is taking place. For Dish Network to respond with forwarding information of the retailer that is in my area is NOT acceptable...I began placing my order by going to the Dish Network's main website. If I was forwarded to a retailer/outside contractor, it was without my knowledge, and they are not supporting the advertised services that Dish Network publishes on their corporate website.

VERY, VERY BAD FORM, DISH NETWORK...I suggest you contact your retailers and the outside contractors you have representing your logo, as they are conducting fraudulent practices, and I will take this to court if necessary.

Thank you for your immediate attention to this matter. Please note, this is the third attempt to have these issues resolved, and there will be NO MORE opportunities for Dish Network to refund my money...that will be a court-0rder if I am not satisfied within the next billing cycle.

I switched from cable to dish network in august of 2008. They are combined with embarq's phone and internet service. When I set up service I set up auto pay to come right out of my account every month. A month or so later I come home all services have been disconected. I called to find out why and they said due to non payment. Aparently they had no record of my auto payments. They were running a free tv for a year special. At that time I was told since I had a disconnect (And they added on a 40.00 charge) that I would not be able to get the free tv for a year now. At that time they said they would be happy to set me up on auto payments! In february of 2009 I moved and needed to have my service set up again at my new place. There would be someone from embarq coming to hook up the phone and internet and someone from dish coming to hook up the television. I called on a wednesday and embarq scheduled to come out the next thursday. They then transfered me to dish to schedule. The operator said they had an appointment open for saturday morning. I said that would be fine. We set it up and he hung up. 10 minutes later he called back and said that they cant make it saturday they would have to come monday between 12 and 2. I explained that I would have to arrange time off work but that was acceptable. Monday at 4 pm still nobody here. I called them and they said my appointment was scheduled for a friday not a monday and it wasn't for another 2 weeks! I said you can't be serious I have taken a day off work to wait for this and you rescheduled without telling me, and to make it worse I would be without tv for another 2 weeks! The "gentleman" on the phone said well if you dont keep this appointment 2 weeks from now then we don't have another one for a week after that. At this point I was getting mad and I said let me speak to your supervisor I cannot believe you are treating an existing customer this way. He yelled at me saying you don't need a supervisor and hung up on me. I immediately called back and explained to the next person what had just been said to me and can you believe they didn't even have a record that I had just called! She told me there were no notes on my account and that I needed to keep the appointment. If I did not keep it and cancelled there would be an early cancellation fee of 180.00. I waited the 2 weeks and kept my appointment. On the next bill I was charged for the 3 weeks I was without tv. I called and was told I had to pay it... Prorated bla bla bla... But they would credit me $10 dollars a month for 5 months for my inconvenience. It is now june and I have not seen 1 credit. To make matters worse the bill that should be only $110.00 a month is over 190.00. I keep calling questioning and I get the same thing... Prorated... After you pay this bill it will go down. It never happens. I have had enough! I called another company and scheduled a hook up. I called dish today to cancel. They say I owe $160.00 cancellation fee. The cancellation fee is $10.00 per month for every month of unfulfilled 24 month contract. My calculations say august to june is 10 months. That leaves 14 months @ $10.00 a month. That isn't $160.00! There were many more problems and phone calls I have not mentioned here. I told the lady on the phone I would pay $500.00 at this point to get rid of them! It is a shame that they can give such poor customer service and charge you whatever they feel like charging and when you say enough is enough they are allowed to charge more for you to get them to stop! Beware of dish network and their poor customer service!

Dish Network is selling customer credit card information to Telemarketers; info given includes: CRV number, expiration date, cardholder name, address and phone number. Our information comes direct from the Telemarketer who Dish Network, sold our sensitive information too; when asked where did you get our credit card number from? "We got your CC number from Dish". The credit card number in question, was given only to Dish Network.

All the hidden fees and deceptive marketing practices are another sore spot. Dish keeps getting busted and keeps committing the same crimes when it comes to telemarketing fraud.

Dish DVR's are also subject to being disabled pending court ruling; Dish has been found guilty of patent infringement for stealing TIVO'S
system for DVR recording.

The government needs to step in and keep both Dish and DirecTv on a short leash; to many people are getting ripped off by both companies.

I went on line to see about dish tv service and they had an ad running that said 9.99 a month for 100 chanels with a $300.00 dollar rebate for your food and gas for the next three months. It also said free stars movic channel for one year for one penny and up to 4 tvs for free. When I went to get my rebate they said go to this web site and you will get it that you qulify. I went to the web site that they told me to go to and it said that to get my rebate I had to order silver or above. It never said anything in the add about this. Also now they are chaging me for stars they said I had to auto bill pay to recive this. Another thing that was not in their add. I paid my penny for the year free but I am still charged $5.00 a month for the service that I was suppose to get for a year for a penny. They also are charging me for a dvr that I did not get and a second tv witch was supose to be free. On top of all of that they are charging me for local channels that I do not recive and out of the 100 channels that I got for the 9.99 pluse a month which was only suppose to be 9.99 half are food channles or shopping chanles there is nothing to watch but the paid channels. To top it all off when I called them back and asked for my rebate they told me that they where not responsable for the add that a marketing company was doing it for them. I tell you this if you advertise something in your name and then tell me your not responsable for it it is fraud. Also in the add it did not say anthing about a two year contract. But after they came and spent two hours installing a dish on my house and setting up my service the last thing they made me sign is a two year contract. Now I don't want there service any more I can get a better deal with cable for less money with real channles that I will watch. What can I do?

I moved from 1201 w. Turner road to 1312 leeds avenue sometime ago. I have not been able to take avantage of the services because as can be evident, I have never received the “smartcard”. According to your records, it was mailed to the previous address. Since I expect this to be a short term move, I do not wish to use the services until I move back.

I have spoken to several of your representatives, jeff @ q18, alexis and others without resolve. I do not owe any payments to dish on any account and I only purchased a temporary card to establish services which I was not able to enjoy. Upon my return to 1201 I do expect to restore services and that way I will not have to enter into another contract, just activate the existing service.

You may forward a label and box to the 1312 leeds st. Address for the equipment to be returned so that I will not be charged anything and your inventory will not be short.

Further, I am unemployed and attempting to restructure my expenses.

I called Dishnetwork on Wednesday 5/13/09 for an installation for their Internet with Wildblue. The CSR said they could come between the hours of 8 to 12 am. So I set it up for Saturday 5/16/09. I recieved a call from the hub manager at 8:30 on the day of the installment and she said we had to reschedule the appointment because their was only one installer in our area and he didn't work weekends. I told them I had took the day off of work because the homeowner has to be present at the time of the installment to sign the contract. I was on the phone with different CSR trying to get my dish installed when they told me it be. Over 4 hours on the phone with rude CSR and still no luck. Had to reschedule the installment and the soonest would be 5/18/09. So a day of lost wages and no dish and will have another day of lost wages just cause the technician doesn't work weekends. They could have told me from the beginning instead of misleading me and could of called the day before to let me know at least I could have went to work.

I contacted dish on Friday, April 10, 2009 to inquire about service. I was told I would get certain equipment & service for a pre-paid amount. I told them I had to go into town & get the money & would continue with purchase. After I got money I called them to continue purchase. I verified equipment & service then gave them my cc numbers. When getting ready to set up time & date for installation I reverified equipment & service & was informed that they were mistaken & I had to pay more money for equipment & service I wanted. I told them I did not want service then. My cc had already been put in a hold status so I requested the money to be put back on. I spoke to 2 different agents then & was reassured the money would be put back within 24hrs, not 48 or 72. 24hrs later the money still was on hold so i called and asked to speak to a supervisor who then told me the reversal had NOT been posted yesterday due to a clerical error. I called back and was then informed it would take 7-10 business days but that they could expedite it to 3-4 days and my phone battery went dead. I switched phones but by then they had already hung up. It didn't take even an hour for them to post the payment but it has taken way longer then the 24hrs. I was promised for them to release the amount. To date, April 12, 2009 it still is in HOLD status. After being lied to several times I do NOT trust Dish Network to give me my money back at all. I feel as though I've just been mugged. You would think a big company such as Dish Network wouldn't have to resort to such scam artist practices as these.

Dish Network charged 2 "all day" PPV movies to my account on a day when I wasn't even home. Easter Sunday of all days. Called them, got the run around and pretty much was told "too bad". Customer Svc rep could barely speak english and at first refused to let me speak to a supervisor. I finally was able to leave a message on the supervisors voice mail. Still waiting for a call back.

I recently called into Dish Network to make a payment arrangement. The woman over the phone understood everything and then confirmed it all back to me. Moments later she processed the payment and said that she did it now instead of later so I wouldn't have to worry about it. Once I told her very sternly that it was not supposed to be withdrawn now and that she had to unpost the transaction, she hung up on me.

I called back and spoke with two other reps, one being a manager and neither would refund it to me credit card seeing as though there wasn't an actual "credit" on my account, meaning I hadn't overpaid. Now I too work in customer service in a call center and I know full well that there is always a way, you can unpost the transaction or at the very least send a message to your accounting department for them to put it back on the credit card. Never the less, Dish just would not fess up and own their own actions.

Moments later I called my bank and they said I either had to file a dispute with my bank and have my account on hold for several days and be issued a new credit card or talk to dish one more time to see if they were willing to settle it without involving anyone else. Either way, I called back and got a nice representative that did go ahead and put it thru to go back on my credit card. She also stated that if I had any overdraft fees to call back and have them at the very least put that credit on my account with them.

I called back today once everything was put thru, the credit, and the charge to inform them of the 4 overdraft fees I currently have on my account. They were unwilling to do anything at all. I spoke with a regular rep, a supervisor, and their supervisor, the leader of the department. All of them were unwilling to do anything. They said that they had done their part by putting back the funds into my account and there as nothing more they could do. So now I am left to pay the $120 in overdraft fees that have incurred because of them.

I am so livid at all of this that I just want to close out my account and call it quits with them. I am only 20 years old, live on limited funds, have other bills to pay, and medical issues that I have to worry about as well. And due to my account being in the bucket over the last week, I had to scrounge up change to pay for parking in the Dana Farber Cancer Institute when I went to a doctors appointment. I mean seriously people, do you have no souls?!?!? As soon as I can, I am closing my account and getting another service. They just aren't worth my time and troubles.

I recently was ripped off by a Dish Network retailer called Mini Dish Network. I was working at a county fair in Benton County. At the time I was helping a Chef for Kitchen Craft Cookware. I spoke with the Dish Network rep and he told me he knew someone I knew in the business. The person I knew was a christian guy who didn't drink and fairly honest. I had sold Dish Network door to door through this other agency . The dish Network company at the fair was called Mini Dish Network and operates out of Portland, Oregon. The owner is Brett Driver his brother pretends to be the owner his name is Troy Driver.

Troy Driver was who I spoke to at the fair. He had a business card that said Owner on it. I assumed he was legitimate because of how he told me he knew my friend I had worked with before as an agent of dish network. This Troy Driver guy told me I could call him anytime and he would get me out selling dish network contracts.

After a few fairs with kitchen craft I was in need of employment because the job was temporary. I called Troy Driver and he told me to come over to his house. He operated out of his garage. He told me he would start training me that day. When I arrived he told me he would not be able to train me because of another fair and he had a sales agent who was top notch and could train me. Then the other sales agent suddenly quit and was no longer working with Troy. They had a dispute over paperwork honesty. Troy told me I could stay in his garage for a few hundred dollars until I could get a few contracts . He said he wouldn't bother me All he needed was three contracts a month from me for the garage space. I had just stopped working at fairs and needed a few weeks of work to get into another place. I accepted the invitation.

I hadn't been able to get a hold of my friend who's supposed friendship with troy made it seem safe to me. As soon as I brought my bags to Troy's he changed like jeckyl and hide. The next day I was locked out of the house and had no access to the toilet . Then I was yelled at and told I had to do yard work and house work. Then I was told I had to help work at the state fair. I didn't leave right away because I figured I could stomach it until I got a few sales. He told me each day he would find someone to train me . He finally found someone . It was someone who was ripped off by another retailer and quit Dish Network for a year. He said he was ripped off 5000 dollars in commissions. I was started to get the picture.

I had no bad experiences like this prior with dish and couldn't get a hold of my friend I worked with before. I was yelled at each morning and told I had to drive people to the state fair . At night I had to drive home because Troy was a heavy beer drinker. He yelled all day and night for people to do everything his way. At the end of that fair I had a few sales pending and was getting the hang of it. I had no real formal training or even been walked through any sales .

I was given an ultimatem to go with Troy to the next fair in Puyallup washington. He told me I couldn't stay at his house after telling me he would leave me alone all he asked was 3 sales a month. now I had to goto puyallup. He was talking to me about contracts and how he got started in Dish. He had sold dish for several years but he never filed his taxes for 10 years he told me. To hide from the IRS he had his brother put the business in his brothers name. . I needed to get out of the situation but I had only a few minutes of the day to do anything . He would yell and scream at me and then say I love you Ed really I'm a good guy you just have to work around here we need some sales out of you. Or words to that effect.

I had to drive to Puyallup because he was drinking. He yelled at me as soon as we got there. He was drunk and harassing me. I had detective training earlier in my life and could put on a straight face and understood he was drunk I had to humor. I had to open at the fair everyday and stay until close. He would arrive late afternoon sometimes early noon. Then he would leave a few hours before close and get drunk. He was hardly there and I had no training or experience. He agreed he would give me a 50 dollar commission on every sale at the fair.

All I had to do he said was bring people back to the booth. He told me he expected 300 sales from the fair. We weren't getting very many and he was yelling and screaming every day and night. I would get 5 or 6 sales and he would yell for me to get more and call me names and call people names behind their backs who would come to the booth and leave. The sales people in booths next us noticed how he behaved and a manager came over to me and told me he would let me sell hot tubs and the first hot tub I sold he'd give the commission right then to help me get home and not have to go through Troy driver anymore. He embarrassed me and those around him everyday and night. he drank every night and sometimes in the day. I had to be designated driver every night because at the end of each night he was drinking.

I was about to leave and he told me he would pay me 5000 dollars if we just get 100 sales before the fair ends. We had about 35 and 10 days left. I thought it was possible. A few days later he put his laptop on my shoulder as we were walking to the car after closing time. I told me to carry it to the car. I carried the laptop and set it down next to him when we got to the vehicle . I told it was there. He was on his cell phone and told me I am driving he's been drinking.

We left the parking lot and noticed his laptop didn't get into the car. I assumed he put it in the car. He threatened to kill me beat me called me every name he could then when we arrived back to get the laptop it was gone. I told the police about his behavior. He blamed me for it yet it was his job to keep track of the laptop and his laptop. He was drinking not me and I set it down next to him. He was unable to speak to me he was belligerent and verbally abusive. I went back home on the bus.

I got a ticket from family and his brother played the innocent owner who really wasn't involved and I had to get my money from Troy. Troy decided I owed him for the lap top and then after a few weeks I called him and told him I was going to file a law suit and call the IRS. He told me he would pay me in 10 days from that time a small portion of my sales. a week past that 10 days and he still wasn't paying me. I decided to just take him to court and sue him.

Nearly every word out of Troy's mouth was a lie or some word to prepare himself for another lie.

Troy's deceit put me on the street for more than a week with no place to stay!

Luckily I met a truck driver who would hire me to be a lumper and teach me to drive truck.

I still have a few days to start that job so until then I am still injured from Troy Drivers business Deceit and Dish Network is absolutely how Troy Driver could do it. So Dish and TRoy are guilty to me I'll have to see in court. The least Dish could do is not let Troy use their company to do business his way.

Our house and everything we owned was blown away by hurricane Ike. There is nothing left but a slab. The satellite equipment is at the bottom of the Gulf of Mexico. We were forced to move in with our daughter i Indiana. Since we cannot return the Dish equipment, they are going to charge our credit card $500. Cannot believe this company is so heartless. Don't know where to turn next. Please help. Reba Nale, 3940 N State Rd. 39, Lebanon, IN 46052

The DISHNet bill reveals amazing charges they never tell you about. These people have gone mad. Are they fighting off bankruptcy? Is someone skimming the profits? In addition to substantial charges for the channels we subscribe to, there are these additional monthly charges, with a new one added every few months:

"Solo receiver" (new name) for each converter box $5 (HD box $7)
DVR Service $5.98 (not honest enough to say $6)
Failure to have a land line telephone connected to your box $5 (really!)
"Protection plan" for voodoo economics service discount $5.99 (not $6)
HD enabling fee for NOT subscribing to HD programming $5 (really)
"Service Access Fee" to allow you to buy specialty programming $6 (what in hell is that?)

PLUS 1-time "Transaction fees" to make account changes, to wit:
$5 to remove programming
$5 to order a PPV (+ the PPV charge!)
$5 to pay your bill by credit card
$9.99 to pay your bill by phone, (not $10, oh no)
$10 to remove adult programming

I dug into this when I contemplated upping my Classic Gold 250 service to HD, and tried to find out how much that would cost per month. Forget it; that information is available no where. Their attitude is subscribe, pay whatever we ask, and shut up.

And after discovering charges like $5 for NOT subscribing to HD, and $5 for NOT having a landline, I'll be canceling DISHNet. I have Comcast cable. On cable, HD is free, DSR is free, I don't have to buy any equipment, replacements are free if things go bad, and service calls are free.

One other difference: here in central Virginia the Comcast service technicians know what they are doing and are very good - and are free. The DISHNet people (the 5 I've known) are poorly trained tyros with little experience - and cost a bundle to bungle the job.

I contacted dish network on 3/16/09 to inquire about their packages and pricing. The rep who answered my call was possibly named stella. She was very difficult to understand and hard to hear due to all the background noise (Sounded like children laughing and playing) and I frequently had to ask her to repeat herself during our very long conversation. I very clearly told her from the beginning of the conversation that I was not ordering dish network only inquiring about prices. She told me that I would need to give her my social security number and a credit card number. I told her there was no reason for her to need a social security number or credit card as I was not ordering just inquiring about pricing. After repeatedly insisting that I would have to give her this information so she could verify if I was even eligible for dish network service she finally did give me base prices. Then I asked if I was eligible for any of the special pricing and promotions that were advertised on dish network's web site. She told that I possibly was eligible for special pricing and promotions but that I would have to give her my social security number and a credit card number for her to verify my eligibility. I again argued that I did not want to give her this information and that there was no reason for her to need it since I was only inquiring not ordering. She insisted that without my social security number and a credit card that she could not verify my eligibility for dish network service let alone tell me what special pricing and promotions were available to me. Like a fool, I finally gave her my social security number and credit card and she did tell me that I was eligible for dish network service and gave me the prices including the "return customer pricing and promotional pricing". The prices appeared to be reasonable but I told her I was not ready to order as I wanted to discuss the prices etc with my husband before I made the decision to order or not. She told me she understood but then the next thing I know she's trying to schedule the installation for the next day! I again told her I was not ordering and that it would probably be sometime in april before I made a decision. She said that was fine but did give me a "reservation number" that she said I would need if I did decide to order. She also had me set-up a password and gave me an 800 number [protected]) to call if I decided to order the service. I expressed concerns to her that did not like having to give her all this information just to get prices and that I was concerned that I would be billed on my credit card for services that I had not ordered. She assured me that this would not happen and that nothing would be done unless I called to actually place an order. We ended our conversation.
The next afternoon, 3/17/09, I get a phone call from dish network telling me that they had been here in the morning to do the installation and no one answered the door to which I responded that I did not order the service and had not scheduled any installation. I was told that I had ordered it and there was some kind of misunderstanding. Dish network came to my home to do an installation that I did not schedule for services that I did not order. On 3/16/09, their phone rep badgered me into giving her my social security number and credit card. Now i'm concerned that I will be billed for an installation and services that I did not order not to mention that I was stupid enough to give the phone rep my social security number and credit card. For all I know I have set my self up for identity theft!