DISH Network review: dish network pay per view fraudulent charges 68

It appears that I am not the only one having these issues with Dish. I just notice that I was charged for 3 movies last month that I never ordered and I got the same formatted run-around from the customer service dept. "They were ordered with your remote". Interesting thing is that one of the movies that was supposedly ordered from my remote happened when we were out of town! I never knew they were offering such special remotes that worked by themselves! The customer service offered by Dish is the worst I've ever encountered and the fact that they all but call you a liar as opposed to actually trying to help you is enough to make me just ship as soon as I can. If there is a class action law suit filed, count me in. I know of several others in the same boat having been charged for things they never ordered through Dish...and they would gladly join in too.

I totally agree. They are now charging me $74.99 and without my permission. They said I signed something from the tech who installed the dish, but I never received any paperwork on it. They automatically debit my bank account. I started with the 24.95 plan, then up to $56 after first year, and now they say I have six months left at $74.99, I tracked my bank account and paid this ridiculous price for six months already, so how can this be. Long story short, they will over charge whenever they feel and say they have the legal right to do so. I do not reccommend dish and would like to see them sued.
Thanks, RWhite
rwhite7193@yahoo.com

This has been happening to me for 6 months! I finally switched to Direct TV! I am NOT paying my last Dish bill, either!

I've reviewed your posts, Jose Luis Flores, BODIVAN, D. Fey, robsopinon, and tambell, and would enjoy the opportunity to assist you in getting those issues looked at and resolved! Have any of you received any help from our agents at least as far as how the movies had been ordered? Please let me know and I'll look forward to hearing from you!

Dish Network took $119.00 from my bank account for a broken receiver that wasn't sent back by the date (a date not given to me). Last week (Thursday, Oct. 21st) I was told when the equipment was received the $119.00 would go back to account. Monday, Oct. 24th I spoke with a Dish "customer service" employee who told me the they received he equipment and my account would be credited. Today, October 27th, I called AGAIN. I was told that the employee from Oct. 24th never posted my credit so now I have to wait 3 to 5 days longer to received the $119 taken from my account for a broken piece of equipment because of employee error. Funny it only took one day to take the money out of my account! This was only one problem I've had with Dish...I've been waiting for my 2 years so I can cancel this horrible dishonest service. This is just the last straw of a few dishonest situations with Dish. Right off the bat I was told they had an MLB package...after I signed the 2 yr. contract another employee told me they didn't have MLB anymore. I could go on, thankfully my contract is almost over!

Disabled veteran, paraplegic, low income request 5day extension to avoid interruption, due to government money does not post to bank until the 3rd. Here was the chat session:
Welcome to DISH Network Chat.
Jasmine (ID: U1J): Hello John.
Jasmine (ID: U1J): How may I help you today?
John wadsworth: I will need a minute or two to type this, ok my name is John wads worth I am a disabled war veteran, and am on a
Jasmine (ID: U1J): Sure.
Jasmine (ID: U1J): I will wait.
John wadsworth: fixed income that is pain by the government on the 3rd of the month, my wife called today
Jasmine (ID: U1J): Okay.
John wadsworth: She was told that dish would not extend our service for5 days and we would like our billing cycle to be on the 3rd
Jasmine (ID: U1J): For security purposes, would you please verify the last four digits of the Social Security Number on the account?
John wadsworth: I would like to email Charles Ergen and advise him how I was treated, can you help me with my situation, I am paralyzed bed riden and all I do is watch dish
John wadsworth: 6330
Jasmine (ID: U1J): I am sorry your services are scheduled for interruption on 11/28.
Jasmine (ID: U1J): Thank you.
John wadsworth: 6330
Jasmine (ID: U1J): It is not possible to post pone the interruption date.
Jasmine (ID: U1J): Please make the payment of $68.27 before 10/28 to avoid interruption.
John wadsworth: Please put me in contact with your CEO
John wadsworth: Are u there
Jasmine (ID: U1J): One moment please.
Jasmine (ID: U1J): Please be online while I transfer your chat to the supervisor.
*(Admin24/7) Mark Y.AVY has entered the session.
*(Admin24/7) Mark Y.AVY: Hello this is Mark the floor supervisor, give me a moment while I review the chat.
Jasmine (ID: U1J) has left the session.
John wadsworth: I can't believe your company doesn't help out disabled war vets with a 5 day extension, does Charles Ergen feel the same
John wadsworth: that is why I would like to let him know hoe my wife and I have been treated.
John wadsworth: Mark Y .AVY: our you there
*(Admin24/7) Mark Y.AVY: John this depends on the account.
*(Admin24/7) Mark Y.AVY: Your account is prepaid. And prepaid accounts do not have any options to extend.
John wadsworth: mark Y.AVY 5 days is all I'm asking for, if not please put me in contact with your CEO
John wadsworth: Mark Y.AVY our you there, and can you please put me in contact with your CEO, I know your just following a policy.
*(Admin24/7) Mark Y.AVY: One moment please.
*(Admin24/7) Mark Y.AVY has left the session.
Please wait while we find an agent from the CH50 - ERT department to assist you.
You have been successfully transferred to Kelly (ID: QQA) with the Executive Resolution department.
Kelly (ID: QQA): Thank you for Chatting with DISH Networks Executive Resolution Team. My name is Kelly Ouedraogo. In case you need it in the future my phone number is [protected] ext. 70338. Please give me 1-2 minutes to access your account and review your transcript with the previous agent.
John wadsworth: I'm prepaid cause I only get 1200 a month to live on
Kelly (ID: QQA): Thank you for your patience.
John wadsworth: ok
Kelly (ID: QQA): Thank you.
Kelly (ID: QQA): I understand that you are asking for more time to pay your bill.
John wadsworth: Kelly Ouedraogo that is correct
Kelly (ID: QQA): However, being that your account is pay in advance, you have to pay for services in advance.
John wadsworth: I only receive money from the government on the 3rd of every month
Kelly (ID: QQA): I apologize for the inconvenience.
Kelly (ID: QQA): There is no way for us to suspend the due date on your account.
John wadsworth: that is why I would like to email your CEO, and advise my situation, and have my billing date change to the 3rd
Kelly (ID: QQA): You can e-mail your concerns to feedback@customermail.dishnetwork.com.
Kelly (ID: QQA): Is there anything else I may assist you with?
John wadsworth: your CEO doesn't want to hear from customers

I too am having issues with Dish Network. I canceled my service with them last month and switched to Time Warner because I am offered the same services for $50 less a month! I received my last bill in the mail the other day to pay for my 2 equipment returns totaling $30. I was ready to pay that, but when I reviewed my bill I had a charge for a VOD movie from March 3, 2011 (10 months ago). I did not order this movie, but I too was told that "it was ordered from my remote" and that they could not credit my account for it. I told the agent that I would pay the $30 that I am responsible for, but I would not pay for a $6.99 movie that I never even ordered. I am so frustrated with Dish, because they don’t care about their former and even current customers. I know it’s only $6.99, but it's not the amount that bothers me; it's the fact that I did not order it. Not to mention, why is this charge form 10 months ago, and I am now just seeing a charge for it? I would say that they are not happy with me switching companies and they just want more money from me. Just imagine if they are doing this to all of their former customers-$6.99 adds up fast for a big payday for Dish Network!

Hello J. Romigh, My name is mark and I am with DISH Network customer service. We would be happy to look into the validity of the charge that you are disputing. Please email with your DISH Network account number.

Thank You

Mark Haakenson
Internet Response Team
DISH Network LLC
mark.haakenson@dishnetwork.com

transaction ID c825590000 amount $515.28 date 04/19/2012

Matloob Usa Inc,

I see we have an issue of an unauthorized transaction which I would be happy to help get resolved! Do you have a business account with us? Please send some of the information to me in a private message with your account number, if you have one, so I can review it and provide further assistance.

The same thing is happening here in Alaska - It seems that on my account over the past 10 months someone ordered kickboxing, fights and movies and I have complained each time with no real help on getting it to stop. DISH customer service even blamed my granddaughter (BTW - she is 10 months old and lives 3, 500 miles from here and I don't think she was interested in the Mayweather fight.) I have changed my codes as recently as Thursday and by Saturday the hacker had ordered two more movies and scheduled more tv shows to be recorded. (BTW - living in rural Alaska, I go to the theater to watch my movies because it is a social event - I don't watch PPV.) T he DISH reps basically told me I must have given my codes out or let someone into my house when I was not here so I am responsible for the charges. At this point I have removed the batteries from my remote, disconnected the receiver from the wall and unplugged it from the electrical socket. Tomorrow I am contacting the FCC as well as my Congressman (Glad the government reopened!) Then I am cancelling DISH and it's customer no-service.
YES - Count me in for a class action suit! nonasaf@aol.com

My sister, who is on disability, has been plagued with this problem 5 of the 6 months she has had DISH sat service. I feel real bad since I was the one who recommended DISH to her under the "Friends & Family" plan. So I got on the phone with DISH today. I have been a DISH customer for seven years and personally never had any issues like this. So I was skeptical. However, once I saw all of YOUR stories (especially the 74 year old who "ordered" all of those boxing and wrestling matches!) and also found out these movies were being ordered when folks were not home, THEN I knew DISH was to blame. The biggest problem with DISH is that if they admit any kind of liability, they are in for some huge monetary losses. Therefore, according to them, all of THE CUSTOMERS are at fault. Each and every one of us is so stupid, so ignorant as to order movies when we are not at home, or when we are asleep, or are still able to order using a remote IN SPITE of having a phone lock - that is - no pay per view events unless you call and pay up front with a credit card. Yes, my sister has all of this and PPV's are STILL being charged to her account. I am so upset, I am thinking of going back to cable after seven years. I feel bad for my sister. She's locked into the BS with DISH for another year and a half.

I FOUND THE SOLUTION. Dish was no help in resolving this issue so I used logic. I bypassed their customer service department and spoke to their technical support department. They helped me 'rename' my remote controls from 1 and 2 to other numbers. That way, the person who was in close proximity to us and (unknowingly) having their remote activate my account could not longer do it. Since I changed that one feature, I have had 4 months without any problem.

I have just discovered something. Yes, DISH Network can be hacked! And it IS being hacked at an alarming rate! This is why my sister and you are being billed for PPV and VOD purchases you've never made! I don't know if you are allowed to post website URL's here, but to be on the safe side, just Google the phrase "can dish network be hacked?" You will be amazed at the how-to videos, books and actual EQUIPMENT FOR SALE to assist people to hack into DISH and DIRECTV! And of course, DISH and DIRECTV will not own up to what is happening, because that is one heck of a liability problem on their accounting books! Therefore, just like the government does, it is ALL YOUR FAULT. (Unless you go to Small Claims like I will and present all of this printed up DISH hacking information I found!)

Dish network is rude, fraudulent charges every single month.

Scammed by DISH...not happy. Just checked my bill. Been paying $10 per month for BLOCKBUSTER for over a year. DISH would not tell me how long exactly I had been overcharged and would not refund the overcharges. This for a service I never authorized and have NEVER used. Next step is Attorney Generals in my state and theirs and filing of unauthorized charges with credit card company. No wonder we end up with class action suits...

sunshineblance,

I'm sorry you feel that way and would be happy to take a look at your information if you could please private message me your account number and four-digit PIN so I can review your account information and see what we have going on! I appreciate your efforts and will look forward to hearing from you so we can discuss your concerns further!

KMMMN,

I appreciate chadt41's input and would welcome your information so I can look over your bill if you could please private message your account number and PIN so I can have a look!

My newest bill has a 74.99 charge for a pay per view boxing match we never ordered. They tried to give me a hard time about it then offered me 50% back. I refused and said I wanted 100% credit. Now they tell me they will give me credit on the following bill, not this one. Now I see they have a 60 day limit, so they obviously are trying to set me up so I don't get the credit at all. I will be calling again. I want my credit this billing period. This is outrageous they pull this crap on their customers.

Just checked my bill and have spent hours on the phone with dish. Have had charges for pay per view since July 2014 for movies that we did not order. Some of the dates that they say we ordered pay per view we were 1100 miles away. Our box shows zero purchases in the history yet they say we ordered a movie two days ago. They gave me a credit but how do we stop this!

Just received my bill for March and it was more than double the cost we had been paying. Upon inspection we were charged 99.99 for a pay per view event and another 6.99 for a movie. We were out of town on the day the 99.99 charge was made. We did not order either of these. What a scam! I spoke with the billing department and then with operator Z8C. Both were very rude and offred no resolution. In a nutshell they said it was my problem because there were no locks set up on the remotes and there is nothing they could do about it. After some additioanl discussion the girl offered a $25 credit. I am very unhappy with their customer service and my dish expereince.

We received a promo code via email for a free pay per view movie. We used the code to watch a movie and have been charged for THE SAME movie every month after. Why would we continue to purchase the same movie month after month? The first rep I spoke with was rude and said there was nothing they could do. I later saw a credit on my bill for the pay per view. Same thing happened this month. When I asked the rep she said she could issue the credit but this would be the last time. I asked her to take pay per view options away and she said they cannot do that and I have to set up locks myself. After seeing the other numerous complaints regarding the same issues if it happens again my service will be canceled.

I got charged 89.99 for mayweather/ pacquaio fight which we did not order and also a movie for 6.99. We were out of country for ppv boxing event so how could we have ordered or watched.
I have put p/w now so that this does not happen again. There is definately something shady gong on with these dish equipment and charges cant wait to complete the two years and kick their back after that, poor customer service and fraudulent charges will not help improve their business.

2/5/18. I just closed my dish TV account. Due to ppv charges from the very beginning. Aug2017 to Feb 2018.
I even had to pay for a satellite company to make a visit to my home in Nov 2017. To block all pay per view channels on the hopper. That way the couldn't say. We made the purchases from our remote. Dec2017 everything was good in our bill... We'll the last week of Jan. Back to 4 PPV were charged again. Now I have to send everything back and fight all the changes and keep it off my credit. My next step BBB, and then take them to court/file a claim.

When I moved new place and called need fixed anything right after that bill me 200 a month huh no way so called again made cancel but dish lady told me that if I cancel then owe 400 dollars huh no why because I sign other new policy 2 year huh how dish do that all lies. That sound crazy! I have been use dish for 4 years no need new policy just moved here same old dish box and old dish outside. What the hell!

I am currently on hold for another billing dispute. My 92 year old mother is being charged $79 for payperview items she never watched! She was charged on March 1, 2023 for a $49 fight, my mother has never watched boxing, she detests it. I will be pursuing what legal action we can take due to the time and effort I must take to settle this matter. When this occurred three months ago, they told me someone must have got access to her account. We put blocks on it so no one could charge anything unless they have the code. I am the ONLY one with this code. Obviously, this is an inside job! Someone in the DISH organization is either fraudulently letting others use accounts hoping no one will notice. Or, their system is so weak, hackers are able to get in and use accounts to their liking. This is egregious and must stop immediately. If we cannot get this from occuring immediately, we will discontinue using DISH and go to another provider!