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(I've sent this to the BBB, Attorney General's office and a few newspapers. I want to get the word out)
I have been a customer of Dish Network company for over five years. I telephoned them on February 21, 2007 (yesterday) and asked if I had a standing commitment to continue service with them. The employee I spoke with put me hold, checked my records, came back on the telephone and informed me that I did not. I asked again, “Are you sure? I need to positively verify this as I am planning to enlist the services of another satellite company and intend to cancel your service.” The employee further assured me that I did not have any commitment with them any longer.
With that information supplied to me by Dish Network, which I trusted to be truthful and correct, I arranged for another satellite company to come to install their system, which they did today, February 22, 2007.
After the other company finished installing their satellite equipment and left my home, I telephoned Dish Network to cancel my account with them. The first person, with whom I spoke, verified apparent notes on his computer, that indeed I do not have a commitment with them. However, they needed to transfer my call, or so they said, in order to cancel my service. I was put on hold for a very long time, approximately 30 or 40 minutes until they caused the telephone to disconnect.
I called back. After waiting on hold for what seemed an eternity, listening to repetitious music, they then informed me that I have a commitment with them for another six and a half months and if I cancel, I will owe them $13.33 per month remaining in that time frame, which amounts to $86.65.
I objected, naturally, informing them of my telephone conversation yesterday with one of their employees. I went through the whole story again with someone else. (You can never talk to the same person twice) I asked to speak to a supervisor and was put on hold again for approximately twenty minutes. Altogether, I was on the telephone for approximately an hour and a half and all to no avail. I was told, point blank, that no supervisors were responding.
Therefore, I explained the whole story again to yet another employee. This time, they denied having any notes that someone told me that I was not under any obligation to continue their service.
I again reiterated that they should honor the information that one of their employees gave me, regardless of whether I have six and a half months left of obligation to them. They refused to honor that. I explained that had I been given accurate information, I would not have arranged to connect with this other company yet. And still, they held fast.
They also demanded that I pack up their receiver boxes and satellite dish in boxes that they will send me by UPS. Then I am to take them to the UPS office and mail their equipment back to them. If I fail to do this, there will be an exorbitant monetary penalty. I am dumb struck as to why I should have to do their work for them, using my time and effort to package these items. I am a senior citizen and I am appalled at their aggressive behavior.
To sum it up, although I may have had a commitment with them and I had nothing in writing about the telephone conversation, (big mistake that I should know better than to make)I feel that Dish Network displayed very dishonorable, immoral and despicable business practices. These practices clearly manifest themselves in this company’s mistreatment of customers, with untruthful, incorrect and inconsistent information, resulting in my having to pay for two services for another six and a half months. Had I received a straightforward answer yesterday, that I am indeed committed for another six and a half months, I would not have signed up with the other company until those six and a half months were past. I am extremely displeased with this ineffective and dishonorable company.
greg195inc, our guide does download at 3 am to keep up to date with what is being played. Our guide should be for 7 days, if you are only getting 2 days you may have to let the receiver update. You can change the time for the updates so its not at 3 am. If you are looking to use a VCR you can do so. There is a way to setup a timer for a VCR in the receiver menu. Here are the steps to get there: Menu, Daily Schedule, Create timer. Here you will be able to pick the type of timer you are looking for. I understand that you would like to have standard definition receivers there are a couple of factors that would prevent you from having SD equipment. For example if you have an Eastern Arc installation HD equipment is compatible and SD is not. If you would like you can email me your account information and I can look into this for you. michael.hurst@dishnetwork.com
omg! i just got dish network let me tell you they are a scamming company i intend to tell everyone attorney gen the fcc or whomever controls their practices i also know about the $26.00 believe me every one ought to get nervous! that is why they want a debit card so they can STEAL from their customers
I came across your post, lyn elrod, and would like to assist you in getting that cleared up! Could explain what exactly the issue you ran into was? What is the situation with the $26.00? Let me know so I can look into it and help you further!
Dish TV needs to get with the 21st century. My credit card was used fraudulantly not once but twice within a 4 day period to the tune of $800. They were notified the first time and didn't even run the card to see that it had been "flagged" as stolen. Guess they don't have that technology. A very SIMPLE yet complicated (for the Executives) safeguard would be to require the people paying by credit card to give the 3 digit security code on the back. After many "assurances" and "apologies" by THREE, count them THREE people in the "executive offices they were "unable to cancel the order and return my money immediately. After a conference call with my bank confirming I was the only one with authorization to use that account - they refused to give me the information on who was using my card. It will take a suponea from the Police Department to acquire that information. To me, they are protecting the people that are stealing and have no regard for the victims. I have directtv and am so VERY HAPPY I chose them over this company who protects all but the victims. I can only hope that Dish TV is also named as a co-defendent in the charges against the people who have been arrested before for doing this. But I'm sure "big business" will slide right through this. DON'T go with this company! They are so competitive that when the police officer called it took him a half hour, getting bounced around and telling them numerous time that he did not want Dish, was not calling about subscribing - he finally had to say, I am trying to arrest someone! Guess that's what you get when you outsource to India!
Well Dish network has pulled another fast one...They removed another channel that I am paying for from the list that I am supposed to be getting. I am changing back to a real satillite service DIRECTV ASAP. I know that they are gonna make me pay the early termination fee...BUT I am going to contact an attorney ( probably the attorney general for my state) and see if because of them removing programming I paid for..that they are in breech of contract..If so I would have to pay the teermination fee...The law states that when you sign a contract with ANY company...IF either party changes ANYTHING on the aggreement with out the other parties permission, they are in breech of contract...so I will contact the state attorney general for my state ( they have a satillite division because I had to use them before) and see exactly where I stand... ( people check you programming that you are paying for and see how many channels that you are paying for are not on your TV I have found 2 so far...and I am looking each day to find more!) That friends is a breech of contract!
I agree with the poster who stated we should start a class action lawsuit against them. They are guilty of bait and switch and breach of contract in my case. They never actually sent me a contract. Verbally, i had spoken to a sale person and we had discussed a promotional rate of $24.95 plus tax for the first year. This started in September. By February, they increased my promotional rate by $5.00 and said they had the right to do this. In my eyes, our agreement was for $24.95 for the first year, it wasn't their discounts that motivated me to sign up, it was the bottem line price. That was the agreement, not discounts. So, when they broke their end of the agreement, then I have no valid contract from what I understand of contract law.
Does anyone know a lawyer? I don't. I am planning to take this to the BBB because verbally, I was also told by the salesperson I could cancel at any time, just sent back the equipment with no penalty. Now I am being told I have 13 months left- which is not true. It is maybe 12 but I think I already paid them for August and will owe them $227. Now, I am thinking it is worth it to pay the shysters the money because when they jump up my bill in September, they could easily charge me more than that within a couple months and say it is their right to increase my rates as they need to.
If anyone have ideas for organizing the lawsuit, please post them. I am happy to help as I can. DIsh is engaging in abusive practices towards their consumers.
DISH NETWORK what a ripoff. I got their service in Feb and I HATE IT I tried to cancel today and they say I must pay them $17.50 per month for the 18 months left...$315.00 to cancel a sorry satillite service...That is Bulls___. My contract says the cancellation fee is 7 dollars and 50 cents per month ...where the Hell do they come up with th other 10.00 bucks per month? Michael, at dish network who solves problems...solve this one...DISH NETWORK is not even one half the quality of Directv and Directv only charges $7.00 per month cancellation fee...so that tells you how bad Dish Network is hurting...that they rip you off when you sign up and they rip you off when you want to cancel...I pray to GOD that some REAL Attorney reads this and can find a way that those of us who have been ripped off my dish network and sue them for sorry service and stealing money from customers...Have you seen the new ads? They have dropped their price even lower to $19.99 trying to get new customers...Dish Network is loosing customers daily..mainly because their equipment is 15 years behind Directv's equipment..I will pass on what Dish network has done and I will continue to pass on what dish has done and is doing...Somewhere there si someone who will stand up for the little guy that Dish network is stealing money from...DISH NETWORK is not only a saoory company..but it is run by theives! I WILL NOT PAY YOU PRICE TO CANCEL BUT I will agree to $7.50 as stated in my contract!Charlie Ergen (or ergon however it is spelled) You sir run a sorry company!
greg1951nc,
I'd like to help you with the issue you posted! Before the concern with the cancellation fee arose, what exactly did you notice about the service that differed from what was stated in the contract? Also, please email me your account number so I can have a look at it. My email address is michael.lemar@dishnetwork.com. I look forward to hearing from you!
Aggravatedjo,
I found your situation interesting and would be more than happy to look into that! What's guaranteed for the first 12 months of service is the dollar amount of the discount from the regular price of the programming package. If you could email me your account number, I can go over the information with you to get this straightened out, as well as get a copy of your contract ordered and sent to you! My email address is michael.lemar@dishnetwork.com. I hope to speak with you soon!
Well Dish is out to screw someone again...ME... Those SOB's at Dish network REFUSE to pay for the damage they did to my house BUT say I MUST pay them to cancel...Isn't it like big business..out to screw over the lillte guy? Their installer mounted the dish to my roof, putting a hole in the shingles after I told him 3 times not to put it on my roof...now I have a roof with a hole in it and Dish says they are NOT responsible...well if that is so...then I will be one of the biggest campainers against DISH NETWORK..I will get on facebook, twitter and any other source and tell everyone how they treat their "customers" as they claim that they have a "high satisfaction rate"? BS they are the lowest of the low...DISH NETWORK you should be ashamed they way you have treated me as well as others! MOLLY I would be ashamed to work for a company that cannot admit they are wrong...Frank who works out of the Charlotte Office is the only one who seems to care and agrees that I wasn't treated fairly..but I guess this might cost him his job..because he is a man with compassion..Sorry Frank if it does..but if so I wouldn't want to work for a company of liars and theives anyway...DISH NETWORK< Charlie Ergen SHAME ON YOU!
Please be aware that DISH network has 2 very important clauses in their "non-contract " which they prefer to call a Service Agreement or commitment. Both deal with your ability as a consumer to file legal action. First, you are not allowed to file a Class action suit against them without meeting some very stringent principles of breach of contract law. This eliminates most individuals. The second, and even more egregious, disallows you from filing single case civil action. You are required based on your commitment to give up your right to arbitration as soon as you become a customer of DISH. In other words, they make sure that they are covered coming and going. The cases that have gone to judgement have been heavily documented, individuals working with some sort of legal assistance and involved amounts of less than $2250.00 which is what it costs DISH to file a cross complaint against you. All of which means you could end up paying a lot more money. We already know they are unscrupulous so be careful.