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I recently ordered Dish network. The installer came to my home and was very professional and courteous, this was the only pleasant experience I have had so far! I paid $172.15 for my service and was told that would cover TWO receivers and my first months payment. When the installer left I only had one receiver and my kids were stuck fighting over the channels they wanted to watch. When I called to find out why I only had one receiver after paying for two I was then told The one hundred dollars I paid was for activatiion whach was suppose to be free. They then told me a new receiver would be anywhere from $75 to $195 after I already paid for it(according to them I hadnt the charge was for something else I wasnt informed of). I then asked about cancelling my service and getting a refund which I was told was non refundable, and there would be a cancellation fee. Dish network does not keep there word and will tell you anything to get you to sign their contract, once you do, you are stuck. Dish network should be held accountable for false advertising and be responsible for keeping their word to their customers. All I was trying to do was save money for my family(of five) and ended up getting screwed. Thank you Dish Network for all the hassle!
The complaint has been investigated and resolved to the customer’s satisfaction.
Switching to a "new" selection list on Dish Network so that we could get "Classic Arts Showcase," which was on the list of the 120 channels we upgraded to, we could not find it on our t.v. After working with a Dish Network programmer for half an hour, we were told that we would have to pay and extra $150 for someone to come out and fix our dish so that we could access the channel. I am furious and am going to threaten Dish Network if I could only find the name of a federal agency with which we could lodge our complaint. If you know of one, please let me know. Thanks.
For a federal complaint, visit the site linked below:
http://www.ftc.gov/bcp/consumer.shtm
For State complaints, your Atty General
The fiasco that my Father recently had with dump the network is appalling. Systme installed, ran, 90 mins later. NOTHING. After almost 24 hrs. were finally able to contact the original contractor ( had to forgo installation, LoS) who kindly found out what contractor did the installation. Several calls later, reached the young man, he offered a few instructions and the system came up, he hung up abruptly, 30 mins later, NOTHING. Call upon call upon call to get the technician back to FIX this mess and what did he get? Someone will be out in a week. So, for almost 2 weeks, my father had 2 hrs of "dump the" service and a lot of mouth from the company. I have never seen such a run around to try to get to talk to someone who could/would do something. Demands for the name of the president and his location were denied. "we don't give out that information" and a good one if used dozens of times, we don't transfer calls. Ny father finally got to one "female" who agreed to cancel his contract, but said the installation fee and a charge for the time used would stand. My father asked her WHAT time of "service" 2 hrs? out of more than 2 weeks? Then this girl had the gall to tell an 85 y/o/m that he would be required to box and ship the equipment back to "dump" network.
He reached one young lady with a contractor who found a number in Colorado for dump the network and she and he stayed on HOLD for 27 mins. Just as this call was answered, an emergency occurred with my Mother and my Father had to go to her. The man from dump the network, REFUSED to hold on for a few mins. for my Father to handle the matter. When the young lady informed him that my Father held for 27 mins to speak to him, he banged down the phone. One gets the impression that this clown feels to important to "hold". m He should try to get service as a customer of dump the network and see what customers endure.
This female was advised that the Atty Gen. of NC would be dealing with "dump the" network. Along with the complaint form, it will be my pleasure to include the other complaints I've found on this site and on others. No doubt, there is a patter of incompetence, total lack of customer care or concern and definitely an attempt to defraud. When a product doest not perform the task for which it was purchased, and the seller REFUSES to correct said problem, THAT IS FRAUD. When a company thinks it can force an 85 y/o/man to "box and ship" a faulty system back to dump the network they are simply out of their mind. As my Father put it, you installed a faulty system, you come and get it.
I COMPLETELY AGREE 100%! DISH Network does not keep their word and does not want to assume responsibility for their wrong doing. First they assured my dad he would be getting a specfic channel he asked for and that was a lie once it was installed. My dad made sure to write down notes of the all prices, fees, services and name of the person he spoke with, the time and date when he first called so he was not just recalling from memory. When he called them to ask about the channel, they said the guy he had spoken to no longer worked there, they said there was nothing they could do and that he could probably switch packages but then we would be losing our other channels. My dad realized they didn't care and the complaint wasn't getting anywhere so he left it at that. Then to top it off today we received the bill which originally was supposed to be for $75.99 for the first 2 months, but instead was $110.68! When my dad called they said they were charging us $55 a month instead of $37.99 and charging us $14 per box when they were only going to charge us for one and at $5. TALK ABOUT FALSE ADVERTISEMENT. Their customer service was no help and they refused to resolve the matter in compliance to the initial service and fees offered by their employees. I, too, THANK YOU DISH NETWORK FOR THE HEADACHE AND HORRIBLE SERVICE.
I too feel cheated by dish network. I just saw a commercial advertising how many HD channel they offer which showed ABC, NBC, FOX and CBS all being available in HD. But what i found is that depends on what area you live in. When I orded my service I was told that would have the best hd channels offered on any network but I do not recieve any of my local channels in HD nor do they have a date as to when they will be available. Almost every sporting event are on these channels and i have to watch them in standard definition even though i pay for HD. I called the day of the super bowl very upset because i had to watch it in standard def and asked if could just cancel my service and found that i have to pay off the rest of my 15 month contract plus a 15 dollar penalty per month. I too believe that they should be held liable for false advertising becuase the commercial clearly shows NBC, FOX, and ABC in HD but i do not recieve them!
Dish Network says, get high speed internet anywhere anytime with dish network high speed starting as low as $19.95=WRONG! I have Dish Network Satellite T.V. and have had it probably over five(5) years or so. I called to get a price for the high speed Internet for my location and was told, THEY DON'T Have It in my area. This is false Advertising in my book= I gave them my home phone number and my address and Its not in this area=so much for getting it any where any place= I live in the Mogadore, Ohio area of 44260 with a 699 phone prefix?
ErinCreasman84,
I understand your situation and can see how that's frustrating! Can you please private message me your account number so I can look into this and assist you in getting it straightened out?
ConcernedAction,
I know how aggravating that must've been and would be happy to provide you with some assistance if you could please send me the account number in a private message so I can review everything! Thank you.
Stanleyj,
I'd be happy to help you with your concern! Please understand that it's actually the FCC that determines the city out of which the locals for each area are based. It's also up to them as to which particular locals are available in each area. I understand your need for HD and we are always looking to get as many local stations in as many areas in HD as possible. I'll pass along your request and would appreciate it if you send me a private message with your account number so I can take a look and discuss this further.
Larry Bean,
Your post is interesting and I'd like to provide some information about this for both you and anyone else who might happen to stumble across it. DISH does have satellite coverage everywhere. Sometimes, however, DISH determines that other less expensive broadband is available in a certain zip code. It is in those circumstances that we do not currently offer dishNET where certain customers live. Taking a look at what we have to offer based on our website, please call us at [protected] to learn more information.
Since I got Dish hooked up in Hawkin's County, TN i have had nothing but problems with the Internet Service. I have been told by customer service several times my bandwidth is used up even before the end of the Month. I was gone in June and the 1 st week of July. While away in another state I checked my email and behold there was a message from Dish my bandwidth was almost used up. I called customer service and told them I wasn't even home and how was it used up. They tried to tell me someone was using my bandwidth. Ha noone used my bandwidth cause noone has my password to do so, but at any rate I unhooked the wireless and Im watching my bandwidth constantly now.
Now I have a different problem everyday when I chat to my friend in the UK I loose my connection and it takes a while to get back on. By the time I get it back my friends have to go. I am so disappointed in this internet service I have never had such a horrible service and its expensive so it should be working and not dropping off every few minutes. Like some of you when I got Dish hooked up I was given one price and later billed for another amount. Dish has disappointed me so much Im ready to tell them Im finished with their terrible service. They always have something they tell you when you call and complain. I'm tired of hearing about what Im doing they need to take charge of what is going on and correct it for the sake of their customers.