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I am very disappointed in dish network. I have purchased additional services to be able to watch the boston red sox only to be unable to watch them 90% of the games and dish says they are blacked out! On rare occasions, the customer service people can find the game on a different channel. But they usually can't and they are overseas and very difficult to understand and communicate with! Piss poor customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
I need to known who to write to, this is a long running joke. 11yrs. customer service, what a joke. B-4 I had satalite I bought $9.99. tv top antenna I got all of dayton, cincinnati, &N.KY local channels. Dish can't get me continual service, they play stupid when you call, unplug it, check the connections, whats the weather, pull out smart card, look out at dish? OH! we'll have to send out someone at your expense. This is my only option, for tv ! I have to put up with them. They keep taking away I keep losing. There even to cheap to pay for the cw (new est local channel).
LOL I agree, you must live in Hidden Cove, TX
I received a call from Dish Network to ask I go back to service with them and I agreed and installation was scheduled after 1 hour and 45 minutes on the phone with the sales rep.
3 days prior to the installation date I called to confirm the installation and asked to repeat the order. I found that the order was not as I had asked for and I was given to a Supervisor who apoliged and made the correction but there now was a 7.00 increase in the monthly fee, but he offered a 39.00 credit to my bil, so Saturday comes around and at 11:20 am the installer calls and says he is running late, I ask how long he says 3 hours, and ask if we had all the equipment to which I said no your the installer, he said they did not give him the equipment but would go back to their warehouse in San Antonio, and pick it up and now it would add an hour 4:00pm.
At 430 pm I called him having his number on the caller Id and he said be there by 5:oopm, At 5:15 I called he would not answer, I called dish network and they showed the call rescheduled by the installer and no one told me, they offered another 100.00 off my account plus another 69.00 for the earlier call, and I waited another 1 hour 30 minutes while they tried to contact their dispatcher for installation, and never could.
I would never recommend dish net work to anyone of my friends, relatives or an enemy for because of the poor service, and long waits on the telephone, and the only reason I even considered going back to them was because my wife wanted thier german package, she quickly remembered why we canceled the service years back, and so I went on line and saw how many complaints are listed and I canceled the order, Im not paying 119.99 per month for this type of service. Stay with cable, unless you like long telephone calls, and you will hear Im Sorry many times but the service is terrible.
By the way, A follow up on my dish network complaint. Every time it rains or storms the least little bit. The satellite service goes off & says it is searching for the satellite. If you are watching the local weather for the storm or tornado news, Good luck, because your Television will go off & may be off for a long time. Never fails to happen when it rains.
Same here. The clouds don't have to be very bad and the signal is gone. Watching an entire move while its raining heavy or storming, forget it. If there is a cloud, get out the DVR/DVD. But what I could never figure out is why the pictiure disappear during rain and bad weather, but if your recording a movie it seems to record every second of it. What's with that?
worst experience ever with dish network !
they hang up on me 3 times, gave wrong information over charged me and when i asked for managment resoultion team the refused to give me number ...
willl never use dish network in the future !
never been treated so badly
dish network is the worst satelite tv provider !
worst customer service the will hang up on you or you will be on hold for ever !
the will not give you management resolution teams phone number
they will misslead you and you will end up paying double !
worst experience ever !
Dish isn't Green Friendly..
Dish DOES NOT/ WILL NOT remove or recycle their dish satellite equipment.
Please consider other network options if at all possible.
Thank you.
Hello, my name is Daniel Busa with Dish Network's customer service department. I have reviewed your complaint and would like to help if its not yet resolved. If youre losing signal in light storms its usually an alignment issue and we can send someone out to correct it. Feel free to e-mail me at: daniel.busa@dishnetwork.com
Dave,
My name is Ray Calo with Dish Network. I came across your post and wanted to apologize for any bad experiences you had when calling in to our customer service agents. I would be more than happy to address any issues you may be having with your service. As far as your signal issue, your dish may need to be realign so you don't lose signal every time you have any weather come through your area. Please contact me at ray.calo@dishnetwork.com if you would like to discuss this further.
Thank you.
WELL IF IT IS THE SAME AS DIRECT TV WHEN I LIVED IN FLORIDA I HAD PURCHASED NHL CENTER ICE SO I COULD WATCH THE FLYERS AND MOST OF THE GAMES WHERE BLACKED OUT. CUSTOMER SERVICE SAID THAT THE GAMES WERE PROBABLY BLACKED OUT DUE TO NOT SELLING OUT, I SAID IF A PERSON PAYS FOR NHL CENTER ICE THEY SHOULDNT BE BLACKED OUT BECAUSE IT IS LIKE THEY WERE PAYING FOR THEIR SEAT. THEY SAID THEY COULDNT DO ANYTHING ABOUT IT SO I SAID WHAT AM I PAYING FOR THE SERVICE FOR AND CANCELED.
NoName89700, I understand blackouts are frustrating and would be happy to assist you.
Blackouts are determined by the leagues, sports associations, and networks that purchase the rights to broadcast those programs. There are a few types of blackouts including National, Regional, and even PPV Season Ticket blackouts.
National happens when the right are purchased by a local channel or Regional Sports Network in a designated zip code and won't be available out side that region.
Then you have Regional which occur when a national channel like ESPN, ESPN2, ABC, etc... purchase the rights to the event. In these cases the event is not available to any regional channel inside the teams territory unless a regional channel purchases the rights.
You can view this link http://www.dishnetwork.com/SupportSection/blackouts for more information on blackouts and what causes them. You can also view http://www.dishnetwork.com/sports/WheresMyGame/Default.aspx to find games for your area including alternate channels they may be available on.
Feel free to send me an email at thomas.faust@dishnetwork.com and I would be happy to answer any questions you have!
Tommy Faust
DISH Network Executive Offices
The thing is tommy, she purchased the package for the purpose to be able to watch her team play. if you notice she does not live in the same state that her team plays for. If a blackout is allowed on a channel that is paid for by your customers YOU meaning DISH NETWORK should purchase the right to air it since you have many customers paying for their seat to watch the game. Satalite tv sucks. I would never be a customer for satalite tv ever again because that excuse does not fly. You are basically robbing your customers of their money. They believe that they will be able to watch their team play all games when they purchase that package and 90% of the time they can not.
customerservice1st, our goal is to provide the best programing at the best price. Blackouts can apply, as they can apply to all cable and satelite providers, but it is never our intent to mislead someone into thinking they will get a game when then can not.
The link above http://www.dishnetwork.com/sports/WheresMyGame/Default.aspx can assist with finding games available, including alternate channels; In addition it will also list what games are blacked out.
I just need to cancel our service. The wait time is 27 minutes. It's unbelievable.