Domino's Pizza’s earns a 1.4-star rating from 1481 reviews, showing that the majority of customers are dissatisfied with dining experience.
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Redeeming rewards for free pizza
On today, May 2, 2021, I reached out to Dominoes at [protected] at 9:25am/pst. I spoke to a girl who answered, after holding online for almost five minutes, and explained to her that every time I try and use my rewards for a "Free Pizza" when I go to submit the offer, it returns an error message each and every time. I have tried this offer for several...
Call taker, and address took down wrong.
I call Domino's to order a couple medium pizza's. In background I hear cussing, joking around about placing a pizza in oven. A female voice said forgot to put pizza in. Hmmm, the POS must be very confusing to some people. The male call taker asks a female if they had a BBQ chicken pizza, he thought there wasn't a pizza like that. He voiced his frustrations. "I hate working here", and I quote. The driver called said he was at a wrong address, also said he had a gun pointed at him. I was trying to have a fun week, at Wild horse Casino. In Pendleton Oregon... do better.
Desired outcome: Fix issues
Ordering
Today between 7 pm and 8 pm 4/25/2021 I ordered 2 large pizzas suppose to be 12.99 each. 3 toppings each, I was told the price $32.00 and change. So I am questioning the young man about the price and he is telling me he gave me a $10.00 discount and couldn't give me any more discounts. I am wondering how 2 -$13.00 dollar pizza's became $32.00 dollars. I did...
Read full review of Domino's Pizzaservice
the last 3 times i have tried to place an order on the app i have been called back by the store and told, they are out of drivers and or to busy or are booked for the night on orders once on the weekend at 8:30 pm and i believe your store hours are pretty late i believe this is becoming a bad habit that needs to be rectified store on 3220 S. East St. indianapolis IN 46227
Desired outcome: hire more staff, pay more, find better management
Delivery
The delivery drivers at the martinsburg wv winchester ave location are almost alway high as a kite, rude and standoffish.
Read full review of Domino's PizzaProduct
I ordered 3 pizzas. 2 were supposed to have been the same and 1 with jalapeños. I got them but 1 had nothing but cheese on it. We don't eat cheese pizza. I immediately contacted the locations and reported it. I was told that nothing could have been done about it, that I had to call corporate. Well, they didn't have a corporate phone number and I was told to...
Service and promotions
I have been dealing with the Dominos location at 502 Williamsport Pike in Martinsburg, WV for many years. Lately the level of service has declined significantly. I understand the problems with covid and such and don't expect miracles. Just recently I had an order that took over 2 hours to be delivered. I did not complain but received an email apologizing...
Read full review of Domino's PizzaYour Apps for ordering online. The app does not let you pick toppings for pizza, or get the deal of $5 for more than 2 orders placed at the same time.
If it were not for the people that work at the Greenville PA domino's I would not use domino's at all. I have tried to order on more than 5 occasions to collect points and it will not let me. I cannot get the $5 deals, I cannot pick what I want on pizza, or order and get the deal ever. How am I suppose to collect points when the apps do not work? PLEASE FIX IT
Lying about knocking on my door and calling my phone number when trying to deliver my order
I ordered my pizza at 4:06 from the domino's located 1700 West Parmer Lane in Austin, Texas 78727. Mark the person who took my order said I would have my pizza in 30 minutes. At 4:47 I called the store and Mark said his driver knocked on the front door and called my phone number. My phone never rang, Nor did myself or anyone in my house hear a knock on the...
Read full review of Domino's PizzaBurnt specialty pizza. Continuously lied to for 2 hours by multiple people
Pizza delivered at 9:00pm Called first time 9:05 and waited for 18 minutes. 9:23pm as Yolanda said she has to speak with the General Manager. Called on a 2nd line at while still holding and waited for 3 1/2 minutes before someone answered my 2nd line Yolanda said she would have my replacement pizza in 15 minutes at my door. 9:42pm was the delivery...
Read full review of Domino's PizzaA racist and discriminatory work environment
The manager "lathe" at this particular Dominos have treated me as if I'm his slave and that's literally. He has accepted money at the end of the night from other employees that was supposed to help close by sweeping and mopping etc. At the end of a long night the employees didn't feel like it so they simply pay the manager to do their share but instead of...
Sandwiches
Ordered a Chicken Parm sandwich, Basically sent me bread with sauce, not even close to what is advertised on TV. Also ordered pizza with extra cheese, basically was sent dough with sauce. This Dominos get worse and worse every time I order. They just opened a new location by me and this one is ten times worse than the old one. I'm done with ordering from Dominos, kids love it but it's trash.
Pizza
I asked for large extra cheese with 1/2 of it pineapple and ham. I pick up my pizza and 1/3 of it is extra cheese and 2/3 extra cheese. It wasn't even a circle pizza. It just isn't how all the other Dominos do there's. I'm very disappointed in this and would have never let it out of my store. Remember take a picture and share. Well would you share this?!! Please just train employees properly and stop rushing on Fridays.
customer service
Upn arriving at marion va. location I was told I would be with shortly After waitng approximayely 10 minutes A gentleman asked a lady to get the front and her reply was as soon as I am done I will I saw they weren't even going to see if I wanted to order several items and I walked out without ordering and was very upset with the rudeness of the staff. Total wait time without any recognition 20 minutes
Desired outcome: Complimentary item
Customer service complaint
We, myself and 4 other co-workers, placed an order for 3 pizzas. We placed the order and was told "that's gross and it's not going to taste good. She refused to place the ingredients on the pizza and asked us to change the ingredients. We asked to speak to the manager and she replied I am the manager. We told her that we had placed the same order before...
Read full review of Domino's PizzaApp ordering
I ordered a pizza for my daughter and mother n law because I was running late and could not get dinner to them. The app never confirmed the order. I tried 2 times.
Again the app never confirmed the order.
3 days later we found a pizza on the front porch. I paid top dollar and delivery tip for this through the app. I called corporate. They have dropped the ball 2 times and the local store wong help. Completely disgusted.
Order was made8/16/20.
I called the following week when we found the order. I forgot about it waiting for them to call me back.
Desired outcome: No resolution
Placed order, never received, but was charged.
I placed an order totaling 45.00 on March 17th. I keep up with the status online. While it was in quality check, the manager called me and said because it was raining out and the roads were flooded my order could not be delivered and then asked me if I could come and pick it up, I said no, I didn't have our car today. He then said do you want me to cancel the order, I said yes. No mention of refunding my money. I will not be ordering from them ever again. Thank you.
Desired outcome: Refund of the money I paid.
Bad product / employee using very foul language toward customer
I don't believe we will ever go to your store again and your reviews I have now read I can see it is a on going issue with the staff and your not doing anything to change it so these employees will eventually destroy your business little by little until it's too late to bring it back at this location. I have been going to this location or calling in order...
Read full review of Domino's PizzaI am supposed to have credit for two large pizzas and a two liter
I called and placed a order from hotel 6. two large pizzas, half pepperoni half cheese, I got too large peps, I called that night, spoke to a manager and was told a credit would be placed for two large pizzas and a two liter. I called to use them an was told they didn't see them but would be checking into it. I've still recieved nothing and I've very upset
Desired outcome: I want the credit placed to my account
The order was dry and burns and I didn't get the amount of food that I paid for over 40 bucks
The GM was very Rude and threw me to you guys...He did not want to listen to me...Someone please HELP
Desired outcome: Nothing
Domino's Pizza Reviews 0
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About Domino's Pizza
The company's menu features a wide variety of pizzas, including classic favorites like pepperoni and cheese, as well as unique specialty pizzas like the Philly Cheese Steak and the Wisconsin 6 Cheese. In addition to pizza, Domino's also offers a variety of sides, desserts, and drinks.
One of the things that sets Domino's Pizza apart from other pizza chains is its commitment to technology. The company has developed a number of innovative tools and platforms to make ordering pizza as easy and convenient as possible. For example, customers can order pizza through the Domino's website or mobile app, and track their order in real-time using the company's GPS tracking system.
Domino's Pizza also offers a number of unique delivery options, including its famous "30 minutes or less" guarantee. If a customer's pizza is not delivered within 30 minutes of placing the order, they receive a free pizza voucher for their next order.
Overall, Domino's Pizza is a popular and well-respected pizza chain that has built a loyal following of customers around the world. With its delicious pizza, fast delivery, and innovative technology, it's easy to see why so many people choose Domino's for their pizza needs.
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Overview of Domino's Pizza complaint handling
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Domino's Pizza Contacts
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Domino's Pizza phone numbers1300 888 3331300 888 333Click up if you have successfully reached Domino's Pizza by calling 1300 888 333 phone number 37 37 users reported that they have successfully reached Domino's Pizza by calling 1300 888 333 phone number Click down if you have unsuccessfully reached Domino's Pizza by calling 1300 888 333 phone number 141 141 users reported that they have UNsuccessfully reached Domino's Pizza by calling 1300 888 333 phone number+1 (800) 366-4667+1 (800) 366-4667Click up if you have successfully reached Domino's Pizza by calling +1 (800) 366-4667 phone number 3 3 users reported that they have successfully reached Domino's Pizza by calling +1 (800) 366-4667 phone number Click down if you have unsuccessfully reached Domino's Pizza by calling +1 (800) 366-4667 phone number 7 7 users reported that they have UNsuccessfully reached Domino's Pizza by calling +1 (800) 366-4667 phone number+1 (734) 930-3546+1 (734) 930-3546Click up if you have successfully reached Domino's Pizza by calling +1 (734) 930-3546 phone number 0 0 users reported that they have successfully reached Domino's Pizza by calling +1 (734) 930-3546 phone number Click down if you have unsuccessfully reached Domino's Pizza by calling +1 (734) 930-3546 phone number 1 1 users reported that they have UNsuccessfully reached Domino's Pizza by calling +1 (734) 930-3546 phone numberRetail Sales+1 (216) 832-8789+1 (216) 832-8789Click up if you have successfully reached Domino's Pizza by calling +1 (216) 832-8789 phone number 1 1 users reported that they have successfully reached Domino's Pizza by calling +1 (216) 832-8789 phone number Click down if you have unsuccessfully reached Domino's Pizza by calling +1 (216) 832-8789 phone number 1 1 users reported that they have UNsuccessfully reached Domino's Pizza by calling +1 (216) 832-8789 phone number
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Domino's Pizza emailscustomercareteam@dominos.com100%Confidence score: 100%Support
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Domino's Pizza address2107 Macarthur Dr, Orange, Indiana, 77630, United States
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Domino's Pizza social media
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